Customer Reviews for Johns Hardware
(U-Haul Neighborhood Dealer)

369 reviews

7350 S Halsted St   Chicago, IL 60621
(73rd And Halsted)

(773) 874-5772

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 874-5772

7350 S Halsted St
Chicago, IL 60621
(73rd And Halsted)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was well organized and the person that was helping me was very helpful 10/10 experience

Jalean Scott 
Rating:
4.0

Customer did not leave a comment.

HARRY SINGLETON 
Rating:
5.0

Customer did not leave a comment.

RACHEL LINDSAY 
Rating:
5.0

great customer service.

Alfred Davis 
Rating:
5.0

Customer did not leave a comment.

Laura Mims 
Rating:
5.0

Thank you John from Johns Hardware for providing excellent customer service.

HERBERT JOHNSON 
Rating:
4.0

Keep doing what you are doing

CHARLES CHANDLER 
Rating:
4.0

Customer service was pretty good. Thanks

SHARON LIGGINS 
Rating:
1.0

The representative is rude.The truck air light was wrong. I was forced to use a credit card to pay for the U haul. When I provided my credit card I was then asked for family members information (which is extremely suspicious with fraud being normalized and the representative had no professional skill at all. I was forced to get insurance in the truck. When my reservation I opted out. I also gave been charged$4.00 for what I don’t know. The rental was reserved at $34.95 I paid $60. Can I please be contacted for this matter Telliehoward@outlook.com

Tellie Howard 
Rating:
5.0

Customer did not leave a comment.

Tereka Gunn 
Rating:
5.0

Clean equipment, extremely courteous and very detailed. Will definitely recommend.

Rodney Stallworth 
Rating:
4.0

Customer did not leave a comment.

Jerome Holmes 
Rating:
2.0

I was charged $25 for cleaning fee when the pictures were uploaded that shows how dirty the truck was when I checked it out. Service was mediocre and instructions were not clear on how to return the vehicle.

LaCheryl Lewis 
Rating:
5.0

The gentleman who helped me was very knowledgeable and professional and very polite he has great customer service skills

Leitha Watkins 
Rating:
3.0

Na

Kenneth Scott 
Rating:
5.0

Customer did not leave a comment.

Anthony Hudson 
Rating:
5.0

Customer did not leave a comment.

FRANCINE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Jones 
Rating:
3.0

Customer did not leave a comment.

audrina smith 
Rating:
5.0

Everything is good

Anthony Hudson 
Rating:
3.0

Customer did not leave a comment.

linese GREENE 
Rating:
5.0

Customer did not leave a comment.

Angelo Munn 
Rating:
5.0

Good professional businessmen, no hassle, or price gouging. I will always recommend these hardworking black men for any move or hardware needs!!

Katherine Sangster 
Rating:
5.0

Very friendly and family oriented

Jermon Murphy 
Rating:
3.0

Customer did not leave a comment.

Erin Joi 
Rating:
3.0

Make sure previous customers put gas back in vehicles and trucks instead of having the next customer rent trucks on E. Not safe and very inconvenient.

Ashley Kuykindall 
Rating:
4.0

No complaints. Staff explained everything well and answered all of my questions.

Gerald Walton 
Rating:
5.0

Customer did not leave a comment.

Juqulia Chew 
Rating:
5.0

Customer did not leave a comment.

Duane Nelson 
Rating:
5.0

Friendly and very professional

Anthony Turner 
Rating:
5.0

I don't think you need to do anything to improve your services. The customer service was excellent.

SHIRLEY MASSEY 
Rating:
2.0

Service too slow, one person serving U-Haul customers and also working the store at the same time.

BONNIE SPANKS 
Rating:
5.0

Customer did not leave a comment.

Jasmine Crossley 
Rating:
5.0

Customer did not leave a comment.

Eddie Nicholas 
Rating:
3.0

Ignition key was very difficult to turn finally got it done but I thought I was going to have to change trucks

CHARLES CHANDLER 
Rating:
4.0

The equipment requires maintenance. Check Engine icon was lit on the dashboard. I had a nice experience with U Haul. Robert t

Robert Hillsman 
Rating:
3.0

When key is put in ignition you have to play with it to get it to turn it doesn't turn freely

CHARLES CHANDLER 
Rating:
4.0

Customer did not leave a comment.

Walter Hartley 
Rating:
1.0

The truck was too hard to startup. They didn’t have another truck to trade out so I wasn’t able to move my stuff was supposed to have truck till 6am but took it back

Sharonna Holmes 
Rating:
5.0

Customer did not leave a comment.

Paul Hopson 
Rating:
5.0

Customer did not leave a comment.

Adrienne Cox 
Rating:
5.0

The location I would, the truck no.

Evan Robinson 
Rating:
5.0

Customer did not leave a comment.

kathryn burnside 
Rating:
3.0

Side view mirrors were broken On both sides of the truck It could be a dangerous situation without the mirrors

Emmett Brown 
Rating:
5.0

Customer did not leave a comment.

Issaka Rabo 
Rating:
4.0

Same thing

Kenneth Scott 
Rating:
5.0

Customer did not leave a comment.

Isaac Wade 
Rating:
5.0

Customer did not leave a comment.

Lanore Jackson 
Rating:
1.0

SCAM! “ every 4 hours is 29.99” and “1.87 a mile” NO uhaul neighborhood dealer does this. Plus when the contract printed out you see on the bottom a 20$ charge for being late. It’s a joke. He don’t deserve to rent out trucks under uhaul. He was lucky I didn’t blast his store, being a business owner myself. Unprofessional. Never in my life renting from this location again. Had me paranoid all day.

Nicholas Gounelis 
Rating:
5.0

The guy that helped had very good customer service.

Patricia Sheron 
Rating:
3.0

N/A

Otis Frison 
Rating:
1.0

You all would need to get rid of the person who you have is your U-Haul representative he is a very rude disrespectful person

Myron McDaniels 
Rating:
5.0

Customer did not leave a comment.

Amanda Gordon 
Rating:
5.0

Customer did not leave a comment.

Jimmie simpson 
Rating:
4.0

They were professional and direct. I would have appreciated not having to back the truck out of a space that could cause a great deal of damage. Thank goodness I am an excellent driver. A phone call from UHUAL that the truck I ordered was not available would have been nice. The changed turned out to be a added benefit that we were not prepared for. So Thanks John for have great forsight.

Desmonmyawn Smith 
Rating:
4.0

Customer did not leave a comment.

Eugene Phelon 
Rating:
5.0

Customer did not leave a comment.

Clarence January 
Rating:
5.0

No complaints, Johnny was a great help, he took care of me, GOOD job Johnny.

Michael Jones 
Rating:
5.0

Friendly people great service

Aaron Campbell 
Rating:
2.0

Customer did not leave a comment.

Jessica Smith 
Rating:
5.0

Fast convenient and easy

Taquita Rich 
Rating:
5.0

Customer did not leave a comment.

Carolyn Nicholas 
Rating:
5.0

Very professional and friendly. Timely service!

Jesse Brown 
Rating:
5.0

Customer did not leave a comment.

Shanique Ross 
Rating:
1.0

Dont jerk ppl on mileage. I did 15 miles was charged for 40.. I would never use or recommend them

Darren Hightower 
Rating:
5.0

Customer did not leave a comment.

Keyonna Thomas 
Rating:
5.0

Customer did not leave a comment.

Archie Neal 
Rating:
5.0

Customer did not leave a comment.

Barbara Pittman 
Rating:
5.0

Nothing

MILTON SYKES 
Rating:
1.0

I returned the equipment to the location did not get any kind of notice or any kind of balance do and the balance do until almost 5 o'clock in the evening by email I asked all day and was told the system was down finally I called the 800 number they called them and all of a sudden it was OK and they sent me the information I needed I've been renting u-haul's an equipment for over 40 years I have never had this experience I was very unpleased. Although the hardware store owner was pleasant this was very unprofessional and when I pulled up to drop my vehicle off I was informed I had to park at across the street and in front of me was another u-haul truck very nasty full of bike parts and I noticed he owns a bikestore right next to the hardware store. Pleasant and polite does not make you professional this is unacceptable I may end up using another rental Company like ryder from now on. If you look up my name and Gmail information jason.ridley63@gmail.com you'll see I spent quite a bit of money renting U hauls through the months through the months so I'm not pleased. Thank you for your time sincerely Jason Ridley.

Jason Ridley 
Rating:
1.0

Refund my money due to no head lights and no working horn.

BOBBY BOYD 
Rating:
5.0

Get some more sizes

Claudia Ratliff 
Rating:
5.0

Customer did not leave a comment.

Christina Lee 
Rating:
1.0

This ia my worst experience, they kept taking money out of account for no reaaon, this is just unfair.

Omolola Thomas 
Rating:
5.0

Have no problem I always rent from them an will again

Tawana Jones 
Rating:
5.0

Customer did not leave a comment.

Debra Harris-Banks 
Rating:
4.0

I wasn't briefed on everything about cost. I was billed $14.00 for Safe Move & I have no idea what that is. I also noticed that my credit card has 2 charges and I've seen it on the invoice also. The truck seemed to have a gas issue. It burned really fast for the amount of mileage I had to drive.

Eddie Toombs 
Rating:
5.0

Great customer service, agent friendly, polite, very thorough with details and suggestions. Overall great experience..

Pandora Martin 
Rating:
5.0

Customer did not leave a comment.

Janice Scates 
Rating:
5.0

Johns Hardware was very professional. I’ve use this location more than once and will be returning.

Tatisha Sullivan 
Rating:
2.0

Get better trucks the trucks were old and nasty had to take second shower afterwards

anita adrews 
Rating:
1.0

Better communication

Tatanisha Skipper 
Rating:
5.0

Nothing.

Beulah Clark 
Rating:
3.0

Customer did not leave a comment.

Pamela Maloney 
Rating:
4.0

Customer did not leave a comment.

HARRY SINGLETON 
Rating:
5.0

Customer did not leave a comment.

Ebony Randall 
Rating:
5.0

Very professional

George Timmons 
Rating:
5.0

Very Professional and Police which made renting a Uhaul a good experience.

Francine Anderson 
Rating:
5.0

I like everything exactly the way it is ! There was no hassle, or delays. Love it !

Michael Cooks 
Rating:
5.0

Customer did not leave a comment.

Rodney Stallworth 
Rating:
1.0

Customer service was acceptable but the truck was filthy! Never have I rented and was subjected to such, as we are still living with a colvid expectation of cleanliness.

Katina Harris 
Rating:
5.0

Customer did not leave a comment.

Starr Bell 
Rating:
5.0

Customer did not leave a comment.

Taarris Griffin 
Rating:
5.0

Customer did not leave a comment.

Sherrie Jones 
Rating:
5.0

Keep trucks tuned up!

Marla Sanders 
Rating:
4.0

Good service

WILLIAM DIXON 
Rating:
5.0

Every thinng was great

AREL BROWN 
Rating:
2.0

The truck was dirty and it stunk to high haven.the head light was out on one side the location was unsafe

ANNETTE BROWN 
Rating:
3.0

We are already dealing with Covid19 still, that truck was so dirty and nasty inside like it haven’t been clean not never, how will the germs 🦠 stop spreading if we’re not cleaning??

Lisa Trisby 
Rating:
4.0

Customer did not leave a comment.

PERZIE TEAGUE 
No reviews have been submitted for this location.

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