Customer Reviews for Joey's Warehouse Sales
(U-Haul Neighborhood Dealer)

404 comentarios

704 Holmes St   Frankfort, KY 40601

(502) 223-0822

Horario

  • Mon–Fri
    10 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 11/26/2022 - 11/27/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(502) 223-0822

704 Holmes St
Frankfort, KY 40601

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 11/26/2022 - 11/27/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Those locks on the back are very hard to open and close.

Tiffany H. 
Clasificación:
5.0

Nada

tabitha A. 
Clasificación:
4.0

I couldn't remember my account and password but other than that it was excellent

Kaleb H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

My experience with uhual over the phone cost me $39.43 to drive it 10 miles and return it .they recommend a 15 foot box to haul a bobcat because the U-Haul truck wasn't big enough..after extensive conversation with all that needed to be done to haul the Bobcat ,I ended up getting rented a truck that has a ball welded on it n 2 locations and useless. .that was the 2nd question that was asked about??????can't haul anything with a 2 inch ball if the trailer requires 2 n5/16 ball......

Jerry B. 
Clasificación:
3.0

How about actually having equipment that was reserved, bought and paid for in advance at the location? Yes, I received a $17 refund for the equipment, but there was a reason why I rented the equipment in advance; because I didn't have the equipment, it slowed the movers down which resulted in an extra $250 cost.

Jeanne C. 
Clasificación:
4.0

Way too expensive!

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry R. 
Clasificación:
5.0

Ninguno

DANNY B. 
Clasificación:
4.0

Please make the Uhaul reservation experience more user friendly. Joey's itself was great!

Jennifer R. 
Clasificación:
5.0

Thomas Husley is an awesome AFM and needs a raise and should actually be running the market!

Carl T. 
Clasificación:
2.0

Took me 3 hours to get the code for the lock. I should be given a discount

dennis H. 
Clasificación:
5.0

Joey's is my go to U-haul rental place! The staff is super helpful and easy to work with. My recent rental was dirty when I picked up and I shared this with the salesman when I returned the van. He was concerned and apologized - he was unaware that the person he used for cleaning up the van did not do his job.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

Joey's was a great location and very helpful and courteous. However after buying a hitch adapter, we discovered that three out of the four back lights were out.

Jeri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY T. 
Clasificación:
5.0

Nothing great ppls and very courteous... keep up good work... thanks for everything...

Benissa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

When you go in to complete your rental they need to tell you not to put the keys in the drop box until you take a picture of the odometer and fuel gauge. I didn't know to do that and I returned the vehicle after hours and locked the vehicle and dropped the keys in the drop box and then found out via a text that I needed to do those two things.

Nancy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra R. 
Clasificación:
3.0

A safe tow fee was added to my rental contract after I declined it while making the reservation. I questioned it before signing and it was removed. Why pit it in the reservation process and then override that? Annoying waste of time.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Keep on truckin'

John P. 
Clasificación:
5.0

Precheck pictures of vehicle condition were in bad lighting and difficult to see. Not sure what the solution is, but I took my own pics to document condition before and after. Truck drove we'll and was just what I needed. Gracias

William B. 
Clasificación:
5.0

Great service! Friendly and knowledgeable. Helpful! Will choose this location if UHaul rental is needed again in the future. ¡Gracias!

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Any issues I had with the other location (2161 Commercial Dr. Frankfort Ky) were my own fault.

Don M. 
Clasificación:
1.0

Fix your website. It's absolutely unacceptable to have it crash on one of the biggest moving weekends of the year. We ended up paying several people for moving assistance and couldn't get our scheduled truck on Saturday. I was on the phone with customer service for hours and made 4 trips to the site to pick up the truck to no avail. I couldn't pick up the truck until Sunday, when we had no help moving and had to move two days worth of furniture and boxes in one day by ourselves - after paying for the movers' help on Saturday (it wasn't their fault we couldn't get the truck from your company). This was beyond the pale for customer service!

Jane L. 
Clasificación:
3.0

The truck was awful to drive, needs serious maintenance done. Very scary.

kathline B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stuart O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUNDREA O. 
Clasificación:
2.0

Explain to people that the price can easily go from 29.95 to 70 to 160.

Nakela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor N. 
Clasificación:
5.0

Very easy process

Alysia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann W. 
Clasificación:
4.0

The app was not working so I was unable to do an “online” pickup at 8:30AM. Fortunately, an employee happen to come by so he helped me get the truck manually but I'm afraid I wouldn't have been able to go if that didn't happen. Also, we only received 5 furniture pads instead of 6.

Kennosuke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

This location is fine but the UHAUL customer service line is terrible. We had difficulty checking in and they didn't know how to help us, I was even hung up on at one point.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Just Make drop box location more easily to see is my only complaint. Other than that the service was great. Great job again Uhaul! 

MICHAEL T. 
Clasificación:
5.0

Great customer service.

WESLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUNDREA O. 
Clasificación:
5.0

Pre registered….all wen smooth.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

The only problem was the moving service that Uhaul set me up with. Uhaul should no longer recommend the. They were a no call no show. We had to do most all the moving ourselves and caused us to be late returning the truck. That would not have happened, if we had the help that we paid for.

Laura C. 
Clasificación:
3.0

Make sure you put the equipment in there that people pay for

Daymon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON C. 
Clasificación:
5.0

I did not have any problems with the pick up location, the problem I had was with Uhaul and the online pick up, it did not work like it was suppost to so I was delated until the store was open. I do not recommend pick up online!

Jana C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron C. 
Clasificación:
5.0

My only complaint is not really with this location but with the way my reservation was handled. I was supposed to pick my truck at a different location and the truck really ended up at Joey's Warehouse Sales after I had to contact the UHaul customer service number. Up to 15 minutes before I had to pick up my truck I was unsure wether I was going to have the truck or not. Luckily, Joey's had ready very quickly.

Julian V. 
Clasificación:
5.0

My original confirmed reservation 29659602 time and location for pick-up was Marathon 3527 Lansdowne Dr, Lexington, KY 40517 at 10:00 am Friday 7/16. Late Thursday 7/15 while I was driving from SC to Lexington I received a call from the Marathon location informing me that they did not have the equipment. They informed me that the equipment was in Frankfort, KY. I then had to drive to Frankfort to get the trailer that was confirmed for Lexington. "UNACCEPTABLE - SLACK - IRRESPONSIBLE". I then tried to use the after hours drop off in North Charleston at 4788 Dorchester Rd. The UHAUL app would not recognize my location at the facility. As I felt responsible for the equipment, I decided to pull the trailer back to my home city Spartanburg, SC. This was not an issue with my phone device. All other apps were working properly. I tried to reach someone via the UHAUL support customer service phone number and no one was available. The locations in Frankfort and Spartanburg were more than helpful. However, on a scale of 1 to 10 with 1 being the worst possible experience, I rate UHAUL at "1". As well, It was stated that there was a $50 compensation for UHAUL's failure to deliver the equipment based on the contract. I have not received the $50.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
3.0

Dropped off after hours. Perdon who booked my reservation was very misinformed. Very disappointing. Many calls to uhaul. Not the best experience.

DEAN ROY P. 
Clasificación:
1.0

Maybe the agent should focus on one customer at a time. Regardless if she has several businesses where she was talking non stop to other employee in other location through her camera system or whatever it was, one shouldn't have to wait. It felt like I was in her house. Didn't even felt like I was at a office. Would never ever go there again.

Waqas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA N. 
Clasificación:
2.0

I paid for a dolly and they were supposed to have added some moving blankets and none of these items were in the truck. I also asked for a specific pickup and return location and they had be pick it up from a completely different city and return it to a completely different location that did not even indicate where the key drop off was.

Dilruan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA G. 
Clasificación:
2.0

El cliente no dejó un comentario.

TEAR LENORA-LAWN C. 
Clasificación:
5.0

Excellent service, very friendly and professional. Wait time was very minimal and very accommodating with very good explanation of the procedure.

MAX C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara R. 
Clasificación:
3.0

improve the time it takes to complete the reservation and drop all the hidden fees because i got charged double for being two hours behind schedule due to this issue.. just glad it's over if there was another company to rent people who are moving can't always afford to get robbed by the moving company.

ANTHONY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

Newer dollies and more updated equipment

FANTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANKA B. 
Clasificación:
5.0

Everything was perfect, the truck was fantastic and I will recommend this dealer to all my friends.

mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

bronwen C. 
Clasificación:
5.0

Great service! I was a bit late with returning the truck and they were really nice and very understanding. Fast service, I scheduled online went to the store and had my truck within 3 minutes. Drop off was exactly the same very quick. I would definitely rent through joeys again grade A service!

LaShell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanka B. 
Clasificación:
5.0

It was great when I got it and out and they were very professional

TERRY R. 
Clasificación:
5.0

Wonderful people!!!

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia Darlene S. 
Clasificación:
4.0

Rented van. Van was neatly new and easy to drive. Would rent again if need arises.

BARBARA S. 
Clasificación:
5.0

Very nice

Shante W. 
Clasificación:
3.0

I did a self drop off after hours so I am unable to rightfully rate the drop off location. I did like the fact that it was 5 mins away from where I needed to move.

LAURA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark C. 
Clasificación:
5.0

The online order process was frustrating. I could not get several steps to work with my phone. Luckily, Joey's was open. They were extremely helpful. I would recommend UHaul based on the local customer service, not on the online experience.

Regina-Wink S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
5.0

The return process (using the app) was a little tedious, as the app inexplicably had me repeat the entire process 1-2 times. But otherwise was very straightforward. Overall, my experience was extremely positive.

Bryan C. 
Clasificación:
4.0

Disinfect the cabs of the trucks or vans and leave a paper or sticker in the seats to show that they have been disinfected.

Robin B. 
Clasificación:
1.0

Mal servicio al cliente

Chara S. 
No se han enviado comentarios para esta ubicación.

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