Customer Reviews for Joes Towing
(U-Haul Neighborhood Dealer)

124 reviews

1441 Deadmon Rd   Mocksville, NC 27028

(336) 998-1337

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 998-1337

1441 Deadmon Rd
Mocksville, NC 27028

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice.

Chuck Miles 
Rating:
5.0

Very kind! Handled transactions smoothly and professionally and promptly.

MONTOYA MCCOMBS 
Rating:
5.0

Customer did not leave a comment.

Heather Froelich 
Rating:
3.0

Pick up location hours are dependent upon someone actually being there. I needed to change pick-up time but was unable to due to hours.

CHRISTIAN BARRY 
Rating:
2.0

I reserved during office hours and no one was at location when I arrived. Then had to unhitch a trailer on my own, proceeded do the mobile pickup, The lock to box was jammed and the owner had to send someone to assist me. Lost over an hour that I needed for my services. U-Haul should give me a discount, will never use this location again 😫

NARCISO IZQUIERDO 
Rating:
2.0

UHauls push for me to download their app on to my cellphone is annoying and made the process of renting the vehicle very frustrating. Why would I want to allow UHaul access to my phone for a one time rental. Also, the online booking process was very confusing and frustrating. I was fortunate that the contact at the rental location was well versed in being able to work around all the issues with the process. My experience was such that I will not rent with UHaul if I ever need a moving vehicle in the future.

David Cameron 
Rating:
5.0

Customer did not leave a comment.

John Fuller 
Rating:
5.0

Customer did not leave a comment.

Beth Brown 
Rating:
5.0

Customer did not leave a comment.

Russell Barbee 
Rating:
4.0

Customer did not leave a comment.

Wendy Booe 
Rating:
5.0

Exceptional service. Will always recommend UHaul at Joe's Tow

les steele 
Rating:
4.0

Customer did not leave a comment.

Kenneth Wallace 
Rating:
5.0

Not sure that I can think of anything. I would definitely use Joe s again if I need another U-Haul.

April wiles 
Rating:
5.0

Nothing.

RANDALL SMITH 
Rating:
3.0

Customer did not leave a comment.

Daniel Ceballos 
Rating:
5.0

Customer did not leave a comment.

Amanda King 
Rating:
5.0

Customer did not leave a comment.

christopher MCCord 
Rating:
5.0

Customer did not leave a comment.

william carter 
Rating:
5.0

Customer did not leave a comment.

Tomasz Lewtak 
Rating:
5.0

Every thing was great

charlie smith 
Rating:
5.0

The individual who assisted me was very polite helpful and available after store hours.

Ginger Grannaman 
Rating:
1.0

Unit wasn't checked-in timely.

GeorgeL Weddle 
Rating:
4.0

Customer did not leave a comment.

Gregory Ball 
Rating:
3.0

THIS LOCATION DID NOT HAVE THE MOVING BLANKETS OR THE FURNITURE DOLLY I ORDERED

Michael Lessard 
Rating:
5.0

Very nice and professional! In and out in five minutes with the trailer. Highly recommend this place. Randy

RANDALL SMITH 
Rating:
5.0

Customer did not leave a comment.

Jeremey Dean 
Rating:
5.0

The representative at Joe’s Towing was fantastic. Very proactive! Looked out for me. Understood that I reserved truck 4 weeks ago. Made sure it was not given away from me. Can’t say enough about her!!!! Feedback for uhaul. Why offer shipping tools if u don’t have them. Drop off went well!!!

pete mininni 
Rating:
5.0

Customer did not leave a comment.

Barry Carter 
Rating:
5.0

Customer did not leave a comment.

MOIRA SLATE 
Rating:
5.0

Reservation did not show on Uhaul site.

BRADLEY DUFFNER 
Rating:
5.0

Great customer service!

CHARLES LANKFORD 
Rating:
5.0

Customer did not leave a comment.

Gloria Chalmers 
Rating:
5.0

Customer did not leave a comment.

Carl Surface 
Rating:
5.0

Customer did not leave a comment.

Joseph Crotts 
Rating:
5.0

Customer did not leave a comment.

Vernon Bradshaw 
Rating:
3.0

When I called to make reservations, I asked for a 10am pickup. The contract was written for a 12 noon pickup. Joe's towing is only a pick-up and drop off area. No assistance was offered to hook up. The U-Haul rep had to be called out on a tow and if there had not been a secretary available, I would have had to wait till the rep returned ( 45+ minutes.

CHARLES LANKFORD 
Rating:
5.0

Customer did not leave a comment.

Phillip Allen 
Rating:
2.0

After being confused about how to pick up, I got checked in. No one was available to drop of well before my scheduled time of 1pm. Some one that works for Joe's tow took the keys and said no one was in the office anyway. Later I get an email that my drop off was after 2 incurring charges on my card.

Kim Campbell 
Rating:
5.0

It was great experience! The truck was perfect and the person at the office was very nice. The only thing I can think of is, maybe the contact person could be more familiar with the trucks so they can answer any questions the customer may have.

Ann Logan 
Rating:
4.0

Customer did not leave a comment.

Don Grout 
Rating:
4.0

Customer did not leave a comment.

ED DEMMY 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Patrick Valcarcel 
Rating:
5.0

Customer did not leave a comment.

Brenda James 
Rating:
5.0

Customer did not leave a comment.

Robert Bailey 
Rating:
5.0

My move went especially well. I reserved the truck online. When i picked it up, the truck was clean, filled with gas and ready. Process only took a few minutes. Joe commented that having most of the info already completed made his job easier...kudos to your online reservations!

Barbara Drake 
Rating:
5.0

Customer did not leave a comment.

Donna Spargo 
Rating:
5.0

Customer did not leave a comment.

Kevin Meadows 
Rating:
3.0

The pickup location I request was changed by uhaul. The reason given was that my location of choice did not have the equipment requested on site. I had already confirmed the equipment was indeed available. This seemed to be nothing more than uhaul trying to divert business to a preferred dealer. This resulted in a delay when I arrived to pick up my equipment. Don't try to manipulate your customers.

Richard Bell 
Rating:
5.0

Customer did not leave a comment.

Cherie Howard 
Rating:
5.0

Customer did not leave a comment.

Jessie Gould 
Rating:
5.0

Customer did not leave a comment.

Micahel Cevasco 
Rating:
5.0

Customer did not leave a comment.

charles goodin 
Rating:
5.0

Very nice and very helpful people who went out of their way to make sure I was well taken care of

Gary Hinsdale 
Rating:
1.0

Make sure equipment is safe.

Denise Davis 
Rating:
5.0

perfect customer service

PAM CASSTEVENS 
Rating:
5.0

Customer did not leave a comment.

Robert Rogers 
Rating:
5.0

Joes tow was great but uhaul set me up to pick up a truck there that had to be returned there told me if I returned it there I would be charged 117.00 but now is charging me for mileage even though I was supposed to have 198 miles free and only used 162 of my free miles

paul newton 
Rating:
5.0

Customer did not leave a comment.

Steve Crotts 
Rating:
5.0

Excellent customer service! Would recommend to anyone!

Renee Lewis 
Rating:
5.0

Customer did not leave a comment.

Richard Webster 
Rating:
5.0

A trailer reserved for us was reportedly taken by a different UH store for their own customer unbeknownst to Jane @ Joe's UH store. We're glad she called early before we left to p/it/up. Jane made sure we were able to get it done the following day. Thank you so much ! Everything worked out in the end.

tony franzese 
Rating:
5.0

Great Experience!

FRANK MCNEILL 
Rating:
3.0

The has station that was closer to my drop off was out of gas so had to go more miles to another gas station to fill up. Put more then what I was suppose to and not happy that I'm being charged more money. I think things like this is uncalled for. Thank you Cassandra Douglas!!!

Rating:
5.0

I love renting from them! They are always very helpful!

Peggy Pospichel 
Rating:
5.0

Customer did not leave a comment.

Danny Reavis 
Rating:
5.0

Joe Crotts is GREAT!!

ROCKY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

MELISSA IVES 
Rating:
5.0

Great experience

WILLIAM STEELE 
Rating:
5.0

Joes Towing was close by the house. Even though it was Saurday, the nice lady told me I could drop it off & she'd make sure it was taken care of. So another big Thank you !

tony franzese 
Rating:
5.0

The customer service representative went above and beyond what she needed to do this is one U-Haul location that I will recommend to anyone and everyone looking for one

LARRY BOLEN 
Rating:
5.0

Customer did not leave a comment.

ADAM REESA 
Rating:
5.0

Great customer service. Was easy to pick up and quick reservation. Best U-haul experience we have ever had.

GLORIA CHALMERS 
Rating:
4.0

Joe's was a good place and the people were very nice and very helpful. The problem was the location was 20 miles from where I asked. Uhaul does not keep or redistribute inventory evenly across the area. The only other locations with 20 foot trucks were even further away, and I was located in the largest city in the area by far and had reservations a week ahead of time. It was too far to go, but the people were understanding and very helpful.

Jeffrey Parkin 
Rating:
5.0

She was very helpful and nice.

Tammy Wooten 
Rating:
5.0

Customer did not leave a comment.

Jack Stone 
Rating:
5.0

Customer did not leave a comment.

Justin Keaton 
Rating:
5.0

Customer did not leave a comment.

BEVERLY RUSS 
Rating:
5.0

Very friendly!

Richard Webster 
Rating:
5.0

Customer did not leave a comment.

SIDNEY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Amy Fenstemaker 
Rating:
5.0

Customer did not leave a comment.

JOANN LANDRY 
Rating:
5.0

The location and staff were great. Excellent customer service.

ANNE FULP 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CASSON 
Rating:
5.0

Staff went above and beyond to assist us with our move. We weren't familiar with the process, but they walked us through it all, explained in detail extremely kind and patient. I would gladly recommend them.

Cora Lackey 
Rating:
5.0

Customer did not leave a comment.

TERESA ELLER 
Rating:
5.0

It was a mix up on my rental and Uhual got it fixed and I was well pleaseed thank u so much

CEDRICK LATTIMORE 
Rating:
5.0

Customer did not leave a comment.

JUDY JONES 
Rating:
4.0

Customer did not leave a comment.

BARBARA WRIGHT 
Rating:
5.0

Great people, very accommodating. Was a pleasure to work with them.

JEFF HERBERT 
Rating:
5.0

Only complaint is that I changed my reservation to pick up and drop off at same place due to my friend having no way back home except in the truck. I got a call from a very rude man at Cornelius location on 11/7 telling me I was supposed to have the truck there at 9am. I told him I changed the reservation at pick up and he said I was going to be charged an extra day. The truck was turned in on time.

MICHELLE CONDRA 
Rating:
3.0

Customer did not leave a comment.

FRANKBUSSIAN BUSSIAN 
Rating:
5.0

The trailer was wonderful and the service was great. I plan to use Joe's Tow and the trailer again next month.

JOHN BRYAN 
Rating:
5.0

Joe was extremely polite and professional. That is where I will be going to do business with U-Haul whenever I am in the area.

ROBERT GILBERT 
Rating:
4.0

Customer did not leave a comment.

PATRICIA PRIDGEN 
Rating:
5.0

Customer did not leave a comment.

Brooke Dull 
Rating:
4.0

Customer did not leave a comment.

STEPHEN COLLIER 
Rating:
5.0

Small, pleasant "family type" operation. I have used Joe's twice.

john castrovinci 
Rating:
1.0

1. I had to drive 45 miles one way to pick up the trailer size I wanted. 80 mile round trip! 2. The person I talked with to reserve the trailer was good and very helpful but trailers weren't at his location. 3. This was an 12 x 6 trailer and there wasn't anyone around to help me hook up. I do have a little experience driving a horse trailer so I assumed it wouldn't be a problem. There wasn't any way to jack the trailer up to get it on the hitch and it was too heavy for me to do alone. I did manage to find a 2x4 and with alot of will I managed to get it on. It took all I had with several tries. I am a woman with some strength but that was unacceptable!

DEBORAH GIVIEN 
Rating:
5.0

Dropped off at location after hours. Phone conservations with Walker Enterprises have been pleasant.

LARRY GRAHAM 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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