Just keep up the great customer service and Joe as well as his staff went all out to assist me on renting a 10" truck. It was enjoyable driving the truck to Austin and it was very clean.
Leonard G
Customer Reviews for Joe's Master
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ability to return the rental on a day the return location is closed instead of scamming your customers into purchasing an extra day.
David CUpdate location search on U-Haul site it’s incorrect
Melissa MExcellent service
Jose GNA
cecilio vThe uhaul truck needs an alignment, moves to the left allot. Wheel wobbles all over the place with resistance.
Jacob HI had a hold for my card the amount was supposed to be 78, but was charge 160 $ and have not been reimburse yet . But other than that everything is great
Amanda MI had to make three phone calls and waste time in a chat room to get the drop off location changed. When I arrived at the place U-haul assigned....I was told they did not have room to take my trailer. I plead me case and they eventually took it. I fount the whole customer experience to be daunting and painful. I wish there were other options besides U-haul. I need to rent a 26 ft. truck in a month or two. How about giving me a discount for the poor service I experienced?
Steve ANothing Joe does a great job each and every time.
Johnny BExcellent; fast and efficient
Estra MIt was all good. Joe always has great customer service.
David ECustomer service was awesome Very knowledgeable in what they do
Leonicio TJoe's was friendly and very attentive. Helped unhook trailer faster than quick!!!
Benito GI think ya did great.
ESTEBAN CWe only rent from Joe" Rental
Johnny BJoe does you right. I will only rent from Joe’s U-Haul!!!!
Johnny BEverything was smooth.
ELEAZAR EWhen I make reservation on your website, stop relentless barrage of up sales. Its almost set up to trick you into buying some stuff you don't want.
Michael BThe only reason I didn't give it 5 stars is because I paid for the fabric packing blankets and didn't get them. Had to improvise and use comforters and my personal blankets.
Bianca LAttitude, unprofessionalism, and TO MANY wrong phone numbers. Hard to get ahold of.
Eden lNothing had issues had to return early. But Joe was excellent.
Johnny BUhaul should make sure these locations have proper equipment available. I had reserved some furniture blankets and a furniture dolley and the localtion did not have them. Lucky for me the workers of this location were courteous and very professional and did not charge me for said things.
Jaime MNote all existing damage on the contract. Your web site is very slow and at times does not work. Employ more staff to handle calls with problems.
David DNothing, everything was super efficient.
Dorian GJoe’s Master was quick and knowledgeable. I appreciated the quick, honest and professional assistance. I will definitely be back to Joes Master for all my Uhaul needs.
JESUS HGreat customer service!
BRENDA APick up place, computer very slow, after 30 mins.he told us to return in an hour. No blankets as ordered.
San JMy experience at Joe’s was very good. I’ve rented equipment from this location and never had issues, always great customer service! The dolly was clean, but the ratchet assemblies need some looking into. I noticed part of the assembly had nails in place of pins. The ratchet itself requires lubing or possibly replacing.
Javier CVery easy to rent and drop off
Jose YThank you to joe and the crew ,,,, great job guys
Jose GI set up this rental on line. the personnel who handle the transaction were not very helpfull, and left many questions unanswered. I call again 2 says before the pickup date to confirm a pickup hour since I wanted to be sure, especially for the help I had hired. This next lady was rude, disrespectfull, and non reassuring. If not for the need, I would have cancelled the transaction. I was very disappointed with your on line services!!
Roberto RDon’t over charge your customers
javier cClosed on Sunday so got charged extra day
Alicia AGreat job!
Jesus SI would recommend it yo a friend locally not one way trip. You should give us guys a break and every other rental give us a discount.
Jose YThe drop off location was very different from what I selected during the reservation process, No explanation was given.
Oscar AWe did not deliver our trailer to Edinburg, Texas. We delivered the trailer to the designated location in Bertram, Texas. Edinburg is 300 plus miles from our town. We have been charged over 350 dollars in error. This needs to be refunded to our credit card immediately.
ROSE HI will NEVER use this location againX The owner was extremely RUDE, ARROGANT, PATRONIZING and used profanity toward me! I will NEVER use U-HAUL again!!!
cecilia bJoe and his crew are the best
Jose GCounter person was rude, asked about why my moving pads were no with truck said call UHaul. Truck was dirty with boards left in back of truck. Rear door was jammed open with door lock jammed up against roof. Took a while to figure out why door would not go down.
chuck breally attentive and easy in and out.
Javier CInform them about connection for lights is a 5 prone and ball hitch is a 2" not standard 2.5".
eloy zPut the correct key in the dropbox please.
Justin NThank you for al your help You guys are the best
Jose G