Customer Reviews for Joe's Master
(U-Haul Neighborhood Dealer)

144 reviews

501 N Closner Blvd   Edinburg, TX 78541

(956) 383-4133

Office Hours

  • Mon: 8:30 am–5:30 pm
  • Tue-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(956) 383-4133

501 N Closner Blvd
Edinburg, TX 78541

Services at this Location:

Office Hours

  • Mon: 8:30 am–5:30 pm
  • Tue-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep up the great customer service and Joe as well as his staff went all out to assist me on renting a 10" truck. It was enjoyable driving the truck to Austin and it was very clean.

Leonard Guerra 
Rating:
5.0

Customer did not leave a comment.

Gerardo Rivas 
Rating:
3.0

The ability to return the rental on a day the return location is closed instead of scamming your customers into purchasing an extra day.

David Colchado 
Rating:
5.0

Customer did not leave a comment.

Kyle Picou 
Rating:
5.0

Customer did not leave a comment.

Johana Picasso 
Rating:
3.0

Customer did not leave a comment.

Johnathan Scutt 
Rating:
5.0

Customer did not leave a comment.

Maribel Reyes 
Rating:
3.0

Update location search on U-Haul site it’s incorrect

Melissa Marez Jimenez 
Rating:
5.0

Customer did not leave a comment.

Thelma Garza 
Rating:
5.0

Customer did not leave a comment.

DAVID MOYA 
Rating:
5.0

Customer did not leave a comment.

James Griffiths 
Rating:
5.0

Excellent service

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

tami patlan 
Rating:
3.0

Customer did not leave a comment.

Jessica Marroquin 
Rating:
5.0

Customer did not leave a comment.

Priscilla Cisneros 
Rating:
5.0

Customer did not leave a comment.

Samuel Osho 
Rating:
5.0

Customer did not leave a comment.

Eric Martinez  
Rating:
5.0

NA

cecilio valladares 
Rating:
5.0

The uhaul truck needs an alignment, moves to the left allot. Wheel wobbles all over the place with resistance.

Jacob Hernandez 
Rating:
5.0

I had a hold for my card the amount was supposed to be 78, but was charge 160 $ and have not been reimburse yet . But other than that everything is great

Amanda Munguia 
Rating:
5.0

Customer did not leave a comment.

RAUL TORRES 
Rating:
3.0

I had to make three phone calls and waste time in a chat room to get the drop off location changed. When I arrived at the place U-haul assigned....I was told they did not have room to take my trailer. I plead me case and they eventually took it. I fount the whole customer experience to be daunting and painful. I wish there were other options besides U-haul. I need to rent a 26 ft. truck in a month or two. How about giving me a discount for the poor service I experienced?

Steve Atkinson 
Rating:
5.0

Nothing Joe does a great job each and every time.

Johnny Baize 
Rating:
5.0

Excellent; fast and efficient

Estra Mendoza 
Rating:
3.0

Customer did not leave a comment.

David Salinas 
Rating:
5.0

Customer did not leave a comment.

Mark Arguelles 
Rating:
5.0

It was all good. Joe always has great customer service.

David Escobar 
Rating:
5.0

Customer did not leave a comment.

Daniel Ramirez 
Rating:
5.0

Customer service was awesome Very knowledgeable in what they do

Leonicio Torres 
Rating:
5.0

Customer did not leave a comment.

jose garza 
Rating:
5.0

Customer did not leave a comment.

Daniel Valladares 
Rating:
5.0

Customer did not leave a comment.

ELVA MARTINEZ 
Rating:
5.0

Joe's was friendly and very attentive. Helped unhook trailer faster than quick!!!

Benito Garcia 
Rating:
5.0

Customer did not leave a comment.

Belia Pena 
Rating:
4.0

Customer did not leave a comment.

Joshua George 
Rating:
5.0

Customer did not leave a comment.

Gena Garcia 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn Gonzalez 
Rating:
5.0

I think ya did great.

ESTEBAN CASTILLO 
Rating:
5.0

We only rent from Joe" Rental

Johnny Baize 
Rating:
5.0

Customer did not leave a comment.

Sean Lind 
Rating:
5.0

Joe does you right. I will only rent from Joe’s U-Haul!!!!

Johnny Baize 
Rating:
5.0

Everything was smooth.

ELEAZAR ESPIRITU 
Rating:
5.0

When I make reservation on your website, stop relentless barrage of up sales. Its almost set up to trick you into buying some stuff you don't want.

Michael Brands 
Rating:
4.0

The only reason I didn't give it 5 stars is because I paid for the fabric packing blankets and didn't get them. Had to improvise and use comforters and my personal blankets.

Bianca Lopez 
Rating:
5.0

Customer did not leave a comment.

Patricia Lee Post 
Rating:
5.0

Customer did not leave a comment.

Adriana Villegas 
Rating:
1.0

Attitude, unprofessionalism, and TO MANY wrong phone numbers. Hard to get ahold of.

Eden lopez 
Rating:
2.0

Customer did not leave a comment.

Daniel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Benjamin Barnett 
Rating:
5.0

Nothing had issues had to return early. But Joe was excellent.

Johnny Baize 
Rating:
5.0

Customer did not leave a comment.

Jose Galvan 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Elva Martinez 
Rating:
5.0

Uhaul should make sure these locations have proper equipment available. I had reserved some furniture blankets and a furniture dolley and the localtion did not have them. Lucky for me the workers of this location were courteous and very professional and did not charge me for said things.

Jaime Marez 
Rating:
5.0

Note all existing damage on the contract. Your web site is very slow and at times does not work. Employ more staff to handle calls with problems.

David Diaz 
Rating:
5.0

Nothing, everything was super efficient.

Dorian Garbacz 
Rating:
5.0

Customer did not leave a comment.

Jesus Ramirez 
Rating:
5.0

Joe’s Master was quick and knowledgeable. I appreciated the quick, honest and professional assistance. I will definitely be back to Joes Master for all my Uhaul needs.

JESUS HUERTA 
Rating:
5.0

Great customer service!

BRENDA ALVARADO 
Rating:
5.0

Customer did not leave a comment.

Johnny Baize 
Rating:
4.0

Pick up place, computer very slow, after 30 mins.he told us to return in an hour. No blankets as ordered.

San Juanita Campbell 
Rating:
5.0

My experience at Joe’s was very good. I’ve rented equipment from this location and never had issues, always great customer service! The dolly was clean, but the ratchet assemblies need some looking into. I noticed part of the assembly had nails in place of pins. The ratchet itself requires lubing or possibly replacing.

Javier Cardenas 
Rating:
5.0

Customer did not leave a comment.

Abel Gamez 
Rating:
5.0

Very easy to rent and drop off

Jose Ybarra 
Rating:
5.0

Customer did not leave a comment.

Matthew martinez 
Rating:
5.0

Thank you to joe and the crew ,,,, great job guys

Jose Garcia 
Rating:
1.0

Customer did not leave a comment.

Jose Guzman 
Rating:
5.0

Customer did not leave a comment.

Maria Ledesma 
Rating:
5.0

Customer did not leave a comment.

Rosa Pena 
Rating:
5.0

Customer did not leave a comment.

Anthony Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Luis Aldana 
Rating:
5.0

I set up this rental on line. the personnel who handle the transaction were not very helpfull, and left many questions unanswered. I call again 2 says before the pickup date to confirm a pickup hour since I wanted to be sure, especially for the help I had hired. This next lady was rude, disrespectfull, and non reassuring. If not for the need, I would have cancelled the transaction. I was very disappointed with your on line services!!

Roberto Ruiz 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Don’t over charge your customers

javier chamberlain 
Rating:
1.0

Closed on Sunday so got charged extra day

Alicia Alaniz 
Rating:
5.0

Customer did not leave a comment.

Joel Garza 
Rating:
5.0

Great job!

Jesus Sainz-Garcia 
Rating:
3.0

Customer did not leave a comment.

Daniel GUZMANPARRA 
Rating:
5.0

Customer did not leave a comment.

Clarissa Ordonez 
Rating:
5.0

I would recommend it yo a friend locally not one way trip. You should give us guys a break and every other rental give us a discount.

Jose Ybarra 
Rating:
4.0

Customer did not leave a comment.

brian briggs 
Rating:
5.0

Customer did not leave a comment.

ARLENE RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Leroy Garza 
Rating:
4.0

The drop off location was very different from what I selected during the reservation process, No explanation was given.

Oscar Alverado 
Rating:
5.0

Customer did not leave a comment.

Everario Vela 
Rating:
1.0

We did not deliver our trailer to Edinburg, Texas. We delivered the trailer to the designated location in Bertram, Texas. Edinburg is 300 plus miles from our town. We have been charged over 350 dollars in error. This needs to be refunded to our credit card immediately.

ROSE HAMMETT 
Rating:
1.0

I will NEVER use this location againX The owner was extremely RUDE, ARROGANT, PATRONIZING and used profanity toward me! I will NEVER use U-HAUL again!!!

cecilia blanchard 
Rating:
5.0

Joe and his crew are the best

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Hernan Gutierrez 
Rating:
3.0

Customer did not leave a comment.

Julissa Roman 
Rating:
5.0

Customer did not leave a comment.

Rene Vela 
Rating:
5.0

Customer did not leave a comment.

Manual Delarosa 
Rating:
2.0

Counter person was rude, asked about why my moving pads were no with truck said call UHaul. Truck was dirty with boards left in back of truck. Rear door was jammed open with door lock jammed up against roof. Took a while to figure out why door would not go down.

chuck bond 
Rating:
5.0

really attentive and easy in and out.

Javier Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Bart miller 
Rating:
5.0

Customer did not leave a comment.

Manuel Montemayor 
Rating:
5.0

Inform them about connection for lights is a 5 prone and ball hitch is a 2" not standard 2.5".

eloy zaragoza 
Rating:
3.0

Put the correct key in the dropbox please.

Justin Nava 
Rating:
5.0

Customer did not leave a comment.

Rocco Trevino 
Rating:
5.0

Thank you for al your help You guys are the best

Jose Garcia 
No reviews have been submitted for this location.

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