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Fernando R.
Customer Reviews for Joe Guzman Enterprises LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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**AVOID AT ALL COSTS** Checkin took 30 minutes to get the truck. It was not ready with our rental pads and had to wait for him to get them in another building. The interior of the truck was disgusting I couldn't even use the cup holders. The last renters contract was left in there, so they didn't even check/clean it before the last renter! Then just charged our card for almost $50 for 3 gallons of gas!! When we brought it back *exactly* how we got it, right below 1/4. We have time stamped photo proof of how we got it and returned it. What a scam. Shame on you Joe Guzman.
Victoria W.No improvement needed. My experience was excellent. The uhaul agent was very professional and courteous. The truck was clean, gassed up and ran very well. No complaints at all. Thank you very much for providing such wonderful service.
Billie C.Tried to return truck 12/24 (they were closed) but the gate was closed and locked. There was a phone # for gate access but after several calls, no one answered and went straight to voice mail. Left multiple voicemails, no one ever called back after several days. Tried returning again 12/27, same issue. Someone finally opened the gate from inside, and I left the truck at 7:45 am (15 minutes BEFORE it was due) with EXACTLY the amount of fuel required by the contract. Later they emailed me with a bill for extra fuel, and 1 extra day for being late. I again called them to resolve this, and no answer and no call back. Had to go through UHaul for a refund. I left a formal complaint against Joe Guzman Enterprises. DO NOT USE THIS UHAUL FACILITY!!!!
Geoff D.