Customer Reviews for JK2Auto
(Distribuidor de U-Haul del vecindario)

443 comentarios

7112 Crain Hwy   Bowie, MD 20715

(301) 352-9473

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 352-9473

7112 Crain Hwy
Bowie, MD 20715

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
5.0

This is the 2nd time I e rented a U-Haul from this location. The customer service is exceptional and the products offered helped make my move easy. Keep up the good work.

Lynette C. 
Clasificación:
5.0

I will go back to that location when I need another trailer, the operator was a true professional.

DONALD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY J. 
Clasificación:
1.0

my credit card was charge $10 for 2 gallon of gas after I fill up the tank at the location before I drop off the vehicle. Dont who will drop vehicle off less 2gallon of gas.

ADEWALE A. 
Clasificación:
1.0

El cliente no dejó un comentario.

TANISHA B. 
Clasificación:
5.0

I like your location and your services. One more time thank you

GUY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Excellent customer service. Very professional and was able to accommodate all of our requests in a timely manner. We booked in person and was on our way same day. Returned next day and process took very little time to complete. Will come to this location and recommend u-haul to Family and friends. Very pleased.

Cornelius B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
3.0

n/a

OBIAGERI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

I received super fast and friendly service today! 😊

ALEX W. 
Clasificación:
2.0

We were overcharged.

GERARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIAELIZABETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGO C. 
Clasificación:
1.0

Very Poor experience. Did not feel supported, and did not feel safe. The “Truck Share 24/7“ option that requires a mobile device took over 40 minutes to complete, was unreliable and continually lost network connection, and required multiple interventions by customer support team. Cosmetically The truck looked fine, however, “under the hood” (transmission, suspension, brakes) …I never felt more unsafe driving a moving vehicle.

John M. 
Clasificación:
4.0

This is my favorite U-Haul location. Professional & courteous.

DORTE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

Excellent service we will definitely rent from them again

DWAYNE P. 
Clasificación:
5.0

The service was stress-free and easy to navigate.

ANGELINE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

Smooth and easy transition. Thank you U haul for a great experience at a reasonable price!

DARRYL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORRANCE F. 
Clasificación:
5.0

Reservation process went smoothly, arrived at predetermined time, quick in and out by courteous staff, return was simple and quicks as well.

KENNETH M. 
Clasificación:
5.0

The vehicle had 80K miles and wasn't perfect, but it was clean and ran great and had great gas mileage. I've used this location many times, never had any trouble. The staff always worked with me and got me out the door working quickly.

DAVID Y. 
Clasificación:
3.0

Attendant was reasonably courteous and efficient in a curt sort of manner. Although I am experienced and quite capable of hitching up on my own, I have never had a U-Haul location tell me to do it myself. I hooked up and the attendant told me to drive by the office and honk my horn. He would then come out and photo the hook up.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chunlin L. 
Clasificación:
5.0

The sales representative was friendly, helpful, and quick.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMMAD A. 
Clasificación:
3.0

This U-Haul location isn't listed anywhere and there's no sign by the road so it's hard to find. Cargo van rental was fine except for strong body odor smell in the cab. But, clerk was friendly and helpful so that's very much appreciated.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMANUEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY J. 
Clasificación:
3.0

N/a

Lloyd S. 
Clasificación:
5.0

I will definitely use again.

MELISSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

Service was great

MICHAEL L. 
Clasificación:
5.0

Quick, easy, and super super helpful and kind

KYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The facility was not very aesthetically appealing, the truck interior was not clean and the truck exterior was very worn but the upside is that the representative that waited on me was professional with a sense of humor and the truck drove very well. All the supplies that I needed were available so overall I was satisfied.

STACY W. 
Clasificación:
5.0

Comment: The sales representative was very helpful. He is the reason I'm taking the time to write this favorable review.

JAMES K. 
Clasificación:
5.0

very good service thanks

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERAWIT B. 
Clasificación:
4.0

It's not the prettiest, largest or the most modern U-Haul place around, but my rentals have ALWAYS gone well here. Nice amount of trailers in stock and often have what I'm looking for available when others don't. I always find myself looking for availability here first even though it is not the closest one to me. By far the most success renting here, always have supplies when needed and just easy to get along with and with the online app, everything is “Easy Peasy” at this location.

Scott W. 
Clasificación:
2.0

The agent was not wearing a mask despite a mask mandate in the county. The location was pretty run down and the agent had condiments and a microwave on the counter.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
3.0

The app did not work, rental was for 8:30am, called 800# they couldn't NOR help, is what we were told, had to wait for office to open, no lift on truck, very disappointing experience.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME S. 
Clasificación:
5.0

The customer service person was friendly and very efficient. Excellent.

FRANK L. 
Clasificación:
1.0

I first had a GAS, Mileage and Pictures, and I first had an additional cost.

YONGGYUN K. 
Clasificación:
5.0

Very nice customer service!

KATRINA P. 
Clasificación:
4.0

The vehicle was clean but service lights were on for tire. The truck was making noise as one travel. Not sure what it was.

Caroline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN M. 
Clasificación:
5.0

A very economical use of a can service in the local area as long as you intend not to travel over long distance given the $0.79 charge per mile. Most of the other rental places were sold out but U Haul had plenty of trucks. I would definitely use them again for all of my trucking needs.

WILLIAM H. 
Clasificación:
3.0

Truck was not fit to be on the road. Check engine light was on, steering was all over the place, and the engine was knocking like it needed oil. Returned early. Employee was friendly.

William R. 
Clasificación:
5.0

Always has available trucks. Great service!

KRISMA W. 
Clasificación:
5.0

The instructions regarding the lock boxes was not clear. I did not know if the box was on the truck or the building. Or where to look. Otherwise everything went well

Christopher G. 
Clasificación:
5.0

Friendly management

PAULINE M. 
Clasificación:
5.0

Overall, the experience was pleasant and professional.

James C. 
Clasificación:
5.0

Nada

Kenneth H. 
Clasificación:
5.0

everything went very smooth

LEWIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENASAR J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALASTAIR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT M. 
Clasificación:
5.0

No improvement everything was excellent

CARLA W. 
Clasificación:
3.0

Have the keys there at pick up. I had to wait 15. Only had truck for an hour. Outside truck had smudges and scratches. Inside truck mud all over mats. Picture portrayed outward clean trucks. I should of been given credit for lateness. Keys should of been there!

ROBIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAIF N. 
Clasificación:
5.0

It was not clear to me what to do with the furniture pads when I dropped off the vehicle. Otherwise, everything was great. I would use this facility again and recommend to others.

Carl H. 
Clasificación:
5.0

The truck is in bad need of shock absorbers. Service was terrific and smooth and efficient. Gracias

ELSIE J. 
Clasificación:
3.0

- Equipment return time was incorrectly recorded resulting in an extra day of charges. - Truck was dirty, damaged, and had TPMS error lights.

ALEXANDER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEYMON K. 
Clasificación:
4.0

They are very efficient and well located. I've had great experiences in the past here. However the check-out and check-in procedures have changed significantly since the last time I rented and these were not explained to me. The truck wasn't bad, but it hadn't been swept or vacuumed; there was snack food on the floor and plastic shreds in the cargo space. I had asked for a furniture dolly when making the reservation and was told to ask for it when I picked up the vehicle; however, they didn't have one so I had to go buy one. Some adjustment should have been offered. I'll consider another location in the future.

PETER K. 
Clasificación:
3.0

Clean out before customer picks up. Bed was dirty at pickup time.

JASON F. 
Clasificación:
4.0

Gentleman who checked me in should have advised me to watch for the condition check email/ text. By the time I saw the message, the link had expired. Called UHaul customer service and received another link, While on hold while customer service service checked on how long the links lasted, the second one expired. I gave up at that point and prayed that I wouldnt need the form filled in if there had been a problem. Other than the expiring link, things went pretty well with the rental of the Ford Van.

Eileen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTAWAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

No issues. Will recommend and will use again.

ERICK N. 
Clasificación:
5.0

Nothing, everything went swell. Will use again and will recommend.

ERICK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO D. 
Clasificación:
5.0

I have used this location before and had a good experience which is why I chose it again. I was very satisfied with the dervice again. Thank you for being consisteny.

PATRICIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Nothing you all are great

BRENDA M. 
Clasificación:
3.0

The location had lots of equipment and the staff was good. However the interior of the truck I rented was filthy.

CHARLES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

IMHOTEP N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson B. 
Clasificación:
4.0

I can't think of ONE thing that can be done to improve the U-Hall experience at this facility. Mohamad (I believe the owner) went out of his way MANY times to help me with my long-distance move. While the facility is still run from a trailer in the back of a gas station, the roof has been repaired and doesn't leak. The flooring no longer opens so you can fall through. While STILL a trailer, it is clean, organized and filled with proud and helpful employes. Thanks guys! You REALLY helped me.

THOMAS D. 
Clasificación:
5.0

Great customer service. Went over the contract and Abby necessary items that I forgot to include. Overall, wonderful experience.

QUENTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal H. 
Clasificación:
4.0

The gentleman/ Mohammed at the location was very pleasant and customer service. Outstanding

WASIU Y. 
No se han enviado comentarios para esta ubicación.

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