We originally reserved a 20ft truck from a nerby location. The day before our rental date they called to say they only had a 20ft over 30 miles away. We changed to a 17ft at a location closer but still further away. When we get there they told us the 17ft was for local trips only. We ended up getting a 15ft. Ended up leaving some of our items for a later long distance trip. That means we have to pay for another truck, storage costs and time and gas! Not happy about making this 300+ mile trip again.Joseph N.
Customer Reviews for JK2Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have more trailers available. I had wanted to rent a 5x10 enclosed trailer, but the location only had 5x8 enclosed trailers available.Ahmet S.
Very professional.hassan M.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.jenai C.
El cliente no dejó un comentario.KELTON E.
El cliente no dejó un comentario.Tony C.
The employee was great! Friendly, helpful, and efficient! The van had not been vacuumed in the cab. 5 stars for the employee and online reservation. The parking lot and office could use some help.Emily G.
El cliente no dejó un comentario.Charlie V.
El cliente no dejó un comentario.Joel Z.
Nothing my experience was very pleasantJohn C.
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.Neva I.
The roof in the truck was leaking. I returned the truck, but the dealer didn't have another truck available to replace the one I returned. The manager decided to charge me for the rental.Robert A.
The rental experience was quick and pain free. The customer service was courteous.David M.
El cliente no dejó un comentario.Duane F.
El cliente no dejó un comentario.HIRUT T.
Friendly and helpful.Cheryl A.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.linda S.
El cliente no dejó un comentario.Margaret S.
Lorraine was very helpful and courteous.TRACY F.
Greeted professionally by a friendly agent. Check in was a breeze with ample space for hitching and parking.Taras H.
El cliente no dejó un comentario.ATTAPORN W.
I dropped my key in the box after 7 pm on Saturday, April 30, 2022 but had no way of letting anyone know I was almost 2 hours early. I'll have to wait to Monday when they open to let them know I only used 4 hours n my tank was full.EUGENIA T.
El cliente no dejó un comentario.Walter M.
Phone app is a good addition for the check out process. Overall the app is great. There are a couple of minor adjustments that could be made to make it a bit more intuitive. It was annoying that the app asked me what felt like 10 times if I wanted the insurance.Luther M.
El cliente no dejó un comentario.JHONNY G.
El cliente no dejó un comentario.STAFFORD W.
El cliente no dejó un comentario.Rajwinder D.
El cliente no dejó un comentario.KELTON E.
Update the online database to show the correct equipment on hand at Jk2 auto. I was given incorrect info showing Jk2 did not have an available requested trailer, which was wrong during the online reservation process.Andrew W.
El cliente no dejó un comentario.Clonel N.
El cliente no dejó un comentario.Marius D.
El cliente no dejó un comentario.Donte R.
El cliente no dejó un comentario.HARRY K.
The young attendant is a breath of fresh air with today's bad customer service attitudes of a lot of people, young and older. He is courteous and friendly and has a pleasant demeanor.Robert H.
El cliente no dejó un comentario.william N.
El cliente no dejó un comentario.YAWO A.
Mohammed was extremely helpful in setting me up with the correct size of trailer that I needed. He was very courteous and professional. I would not hesitate in renting again from this place of business. Thanks Mohammed and thank your son as well who helped me when I brought the trailer back.Joseph Z.
The whole experience was excellent.Johnny W.
I reserved a trailer for 8am and the location didn't open until 9am. I am a DJ and that set me back one hour for my trip, I had to explain to the bride why I was one hour late to her wedding. I also had to refund her part of her payment. Neither U-Haul customer service nor J2K auto took responsibility for the mistake.ISAAC F.
Was over charged and the truck had no rampPaula W.
El cliente no dejó un comentario.WillieA G.
Quality service, no problemsROMAN L.
Great service!Troy H.
The owner/manager is always very professional and polite.CHAD S.
Great customer service thank u MuhammadJasper H.
El cliente no dejó un comentario.Ridgley M.
The pigtail for the lights needs to be replaced. One of the connectors broke off when it was unpluggedJoseph S.
Muhammad is great at service and accommodations were fit just for what I needed right in time. He even went above and beyondâ€¦ thank you for being patient and knowing how to keep a customer happyJasper H.
El cliente no dejó un comentario.Vince H.
El cliente no dejó un comentario.Micheal C.
Bowie, MD JK2 location. Very Disappointing. Dirty and porly cared for equipment! Poor customer service. I called the local office three times left message on answering machine, and no response -Zero calls back. The u-haul app worked during 8:30 am pickup However spent over 30 minutes trying to return truck using the U-haul App. Called corporate, Ended up waiting on the phone for over 20 minutes to closeout rental. Phone support was great once you get thru to agent. location failed to supply the requested dolly I reserved. Had to rent dolly from somewhere else. Check engine light was on in Vehicle when I picked up the rental. Disappointing level of customer service!Donald A.
El cliente no dejó un comentario.Casey M.
Nothing...service was excellent.CONSTANCE J.
Plenty of trucks. No hassle. Short notice okay. Sales person was very polite and courteous.John H.
I had reserved a a 5x8 trailer and confirmed it the day before. When I arrived they said they did not have any trailers that size. The person who I had spoken to was one of the two people onsite when I arrived and he remembered speaking with me. Despite taking my name when I called, he admitted that he never actually looked at my reservation to see if they had the equipment I had specifically reserved and instead, was just telling me that they have my trailer because they generally had trailers. The only option I had was to take a larger trailer, which given what I was moving made things more difficult and coast me additional gas. In addition, while several days before I had a hitch installed several days prior at a different location, when the trailer was attached it was barely off the ground with wires and chairs hitting the ground. They would had let me drive off in what was clearly an unsafe condition. It was only after my assistance that they changed the hitch, at cost to me. Finally, the hazard lights on the trailer did not work, and even when the car was turned off, the trailer lights stayed on, continuing to draw from my car batter. As a result, every time I turned off the car I had to unplug the trailer.Jeremy H.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.Jordan F.
Good helpWilliam E B.
no problems; went smoothly.thomas D.
El cliente no dejó un comentario.Cyril S.
The trailer dolly was helpful for picking up and dropping off the 6x12 trailer, uhaul should have them at all locations.Ahmet S.
El cliente no dejó un comentario.Drexel C.
Ensure the inside cabin is cleaner. This particular day was rainy and the inside cabin was muddy prior to our usagePaul B.
El cliente no dejó un comentario.Kiani P.
El cliente no dejó un comentario.JULIANA Y.
Great service!VINCENT E.
El cliente no dejó un comentario.STANLEY J.
Employees are professional and always have the correct equipment in stock. This is my favorite location.JAMES M.
I can't think of anything, it went very well. Gracias.JOSEPH O.
Had to try 3-4 different trailers to find one with working lights.RAYMOND R.
I need to know what an extra $23.47 was charged to my credit cardWENTWORTH R.
Everything is good and satisfiedJOSEPH Q.
El cliente no dejó un comentario.ROBERT H.
Truck had more idiot lights lit than ever sceenCLAYTON S.
The gentleman that runs this place was very helpful. When I need to rent again, this is the first place I will go to.STANLEY J.
El cliente no dejó un comentario.RUTH O.
El cliente no dejó un comentario.RUTH O.
El cliente no dejó un comentario.lolita A.
El cliente no dejó un comentario.George J.
Excellent service and plenty of vehicles and equipment to choose from!UPTON T.
El cliente no dejó un comentario.SHAWNTICE M.
The truck I was given had a right spot mirror broken. No mirrors should be broke on truck being driven . Especially if you're going out of state. Some body scratches. Some he didn't know about.MICHAEL B.
El cliente no dejó un comentario.KAITLIN H.
El cliente no dejó un comentario.DENNIS J.
Service was good no complaints. The saying is there is always room for improvement, but given the small reception area, there's not a lot that can be improved upon to get customers inside out of the elements (rain; wind; cold).KEVIN B.
El cliente no dejó un comentario.NOVLETTE A.
Very pleasant experience with price, equipment and management.ROMAN L.
El cliente no dejó un comentario.MARIO C.
El cliente no dejó un comentario.DOLKUN T.
El cliente no dejó un comentario.QUENTIN G.
Thank you for good customer serviceJASPER H.
The attendant working that day was very friendly and helpful.WILLIAM C.
Nothing the employees were great 👍RICKY B.
I have rented several trucks many times in The past few years from this location. The gentleman are always courteous. Truck always clean and ready to go, never any wait time and transaction takes only minutes to complete. I only use this Location fot my truck rental needs. There was one time the 26 ft truck was not available at this location, so I settled for a smaller truck. I did not want to go anywhere else.KADISHA S.
I was provided a key to a car that worked on another car. The owner was not helpful when my car was stuck. It is the last time I will use this location and maybe u haulChristopher S.
El cliente no dejó un comentario.TIMOTHY J.