Customer Reviews for Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)

1,135 reviews

8137 Old Waneta Rd   Trail, BC V1R4X1
(Across From Waneta Mall)

(250) 364-1456

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(250) 364-1456

8137 Old Waneta Rd
Trail, BC V1R4X1
(Across From Waneta Mall)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BENCY B 
Rating:
5.0

Customer did not leave a comment.

Rick Hubert 
Rating:
3.0

This nearest U-Haul location is 1 hour driving from my town. In the past years 2 nearer U-Haul locations were closed. That situation should be improved.

JAN VAN 'T LAND 
Rating:
5.0

No problems. Great service.

DOUG LIZNICK 
Rating:
3.0

There was challenges picking up the truck, as the cell service there is weak, which makes uploading pictures for the self pick up very slow. Took over 45 mins to pick up truck, and would have been longer if not for the great help from the call center agent we reached.

ROBERT TOSH 
Rating:
3.0

Customer did not leave a comment.

Matthew Leavell 
Rating:
5.0

Customer did not leave a comment.

Molly Tilden 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BAILEY 
Rating:
5.0

Customer service was great. Loved the people. Knew what they were doing fast, efficient and helpful.

Dane Dawson 
Rating:
3.0

I called in to book a moving truck. Confirmed an 830am pick up time. Showed up at 830 and was told I booked for 10am.

CASEY WALLER 
Rating:
3.0

Store was closed on the weekend, was told to just drop it in the yard.

brian bliss 
Rating:
4.0

All good... Personnal were very helpfull.

James Kerswell 
Rating:
4.0

Customer did not leave a comment.

Bernice Cyr 
Rating:
5.0

Customer did not leave a comment.

Michael Dowie 
Rating:
4.0

Customer did not leave a comment.

joseph ball 
Rating:
4.0

Customer did not leave a comment.

Jackie Cabunoc 
Rating:
5.0

Customer did not leave a comment.

randel BALL 
Rating:
5.0

Customer did not leave a comment.

Scott Jones 
Rating:
4.0

Customer did not leave a comment.

Korey Reid 
Rating:
4.0

Put working wiper blades on and fix leaky door in back all my stuff got soaked

Jason Rawa 
Rating:
3.0

The truck had very poor snow tires that had very little traction. We live in snow country this truck slid down a road for 300 metres or 900 ft luckily I was able to control the slide between many parked cars.

Keith Houghton 
Rating:
5.0

Very dissatisfied with the fact we were only a short time after closing and charged for a FULL day of rental This is a Uhaul issue not the vendor!

Paul Brian Miller 
Rating:
5.0

Customer did not leave a comment.

RONALD HAHN 
Rating:
5.0

Good service

BRYAN COOK 
Rating:
5.0

Our experience once we were able to actually drop Off the truck at this location was ok. The days prior to us being able to drop off at this location was NOT ok. We had to spend multiple hours over a two day period speaking with multiple agents telling us that we were being forced to drop Off in Cranbrook which is 2 hours away through a mountain pass when our original rental was to be dropped off in Trail. We suddenly get a text telling us we now have to drive it back two hours through the mountains and when we explained we could not physically do this as my girlfriend is terminally ill and broke her ankle during our trip out west and as such I had no one to drive to pick me up in Cranbrook and quite frankly my time at work is worth something. We were told by a manager that it seemed as though they could accept the vehicle in trail but that Cranbrook needed this vehicle at their location. He over rode the new drop off location as he said this was totally not ok to have us drive back two hours and have to figure it out on our own. I got hung up on by an agent in Calgary and I was being respectful and friendly but she said I was going in circles and my only option was to drop off in Cranbrook. I will be escalating this issue and finding out if legally this was allowed to happen. If U-Haul has it written nowhere on the four corners of the contract we signed at the pick up location where I paid almost 4K upfront, then how is your company is allowed to force people’s hands and threaten them with fines and other financial obligations. We were threatened multiple times. It was by far the worst experience we have ever had with any company and left us feeling insecure and not heard. Terrible service, terrible practices and hopefully we get to expose this what seems to be illegal practices.

Jeffrey Bunnett 
Rating:
5.0

I dropped off the trailer after hours and was surprised to receive a confirmation email the same evening! Very efficient drop off experience :)

Fionna Lambert 
Rating:
5.0

Friendly, efficient and helpful. In and out in under 5 minutes.

Bryan Whincup 
Rating:
4.0

Reservation process was smooth and the trailer was easy to pick up. Everything went well.

Marty Benson 
Rating:
5.0

Staff was great. So helpful

Chad Lastiwka 
Rating:
5.0

Nothing

vince treverton 
Rating:
3.0

Customer did not leave a comment.

MIKE PRIVE 
Rating:
3.0

Did not get the size I asked for, had to rent a trailer on top of the truck and put on double the KM's just to get most of our stuff, still did not get it all. Very disappointed in Uhaul itself not the store since the customer service rep said I was getting the truck I asked for.

Kris Scott 
Rating:
4.0

Nothing really. All well set up.

vince treverton 
Rating:
5.0

Customer did not leave a comment.

Stan Kniaz 
Rating:
4.0

Customer did not leave a comment.

John Schlichting 
Rating:
5.0

All good user friendly staff, very helpful

Petrus van Eck 
Rating:
3.0

Customer did not leave a comment.

Brady Antal 
Rating:
5.0

It was a great experience, staff were very friendly and helpful 😀

Sajith Vadakkekunnath 
Rating:
1.0

Car wash by northgate location regina Sask. Hire people who are willing to hear you before slamming you…

Darcy Rist 
Rating:
4.0

Customer did not leave a comment.

Allison Morgan 
Rating:
5.0

Customer did not leave a comment.

Alexander Kelly 
Rating:
3.0

Better online experience - total mess made by online reps as they ended up cancelling my reservation stating the equipment not available. Decided to call the local uhaul for alternative date to find out equipment was available and reservation was not cancelled - not impressed.

Larry Mierau 
Rating:
5.0

The parking is slanted towards a ravine with nothing to hold a trailer from rolling off the parking when disconnected from the vehicle. Please place a curb of some sort to prevent that type of mishaps.

Philippe Charmet 
Rating:
5.0

Require fewer photos for after-hours return of equipment.

Matt Casselman 
Rating:
3.0

Customer did not leave a comment.

Matthew Baugh 
Rating:
5.0

Customer did not leave a comment.

James Stephens 
Rating:
4.0

Customer did not leave a comment.

JAKE DAGAN 
Rating:
5.0

Customer did not leave a comment.

Justin Penney 
Rating:
5.0

We had a great experience here. Easy, relatively efficient, felt like we were actually listened to and valued. The only thing I would make note of is that I didn't have enough a strong enough cell signal to do the self-return on my phone. This wasn't much of an issue for us since it was super quick to go up to the front and return it in-person, but it could be a problem if someone was trying to return their vehicle outside of business hours.

Kara Deane 
Rating:
4.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

The Uhaul website was having issues when I was returning the trailer. I went through the process of taking all of the required photos and it wouldn’t upload them for some reason. I tried multiple times and eventually gave up.

Lora Fry 
Rating:
5.0

Customer did not leave a comment.

Rhiannon Wallace 
Rating:
3.0

There werent able to print or email me my last receipt which was all the extra charges. Not theor fault just feel U haul is not being realistic with their service.

Cheryl Grivell 
Rating:
5.0

No comments, the transaction went flawlessly

ELI BERGEVIN 
Rating:
5.0

Looks like they had trucks and trailers of all sizes. Staff was very nice.

Louise King 
Rating:
5.0

Customer did not leave a comment.

robert grey 
Rating:
3.0

They were nice, it's uhaul that's the problem. Do not count on them having what they say. I will never make the mistake of using uhaul again. I would rather go with a moving company that charges 4x as much !

Kelly Adrain 
Rating:
5.0

Customer did not leave a comment.

Barry Williscroft 
Rating:
5.0

Customer did not leave a comment.

Sarbjeet Gill 
Rating:
3.0

I was unable to find the check out form on your app so called the 1 888 number. Make it more user friendly

Timothy Husel 
Rating:
3.0

Customer did not leave a comment.

LYNDA SELINA 
Rating:
2.0

Location is the only issue

Larry Mierau 
Rating:
5.0

Beyond amazing customer service. Went above and beyond

John Luscher 
Rating:
5.0

We were very impressed with the efficiency, friendliness and all round helpfulness of everyone we encountered at the Trail U-Haul centre.

ANDRIS ARNESS 
Rating:
5.0

N/A

Marji Fischer 
Rating:
4.0

I talked to at least 2 or 3 different employees with various phone calls and questions and every one was super courteous, super helpful, and went out of their way to make it happen.

Khya Saban 
Rating:
5.0

Excellent customer service. Polite, fast, friendly !!

William Huzzey 
Rating:
5.0

Customer did not leave a comment.

NOAH HWALSTAD 
Rating:
3.0

The fact that you take 'reservations' but don't actually reserve anything is a incredibly disappointing. Had to drive 7 hours just to get a truck. Will not recommend

Alex Teutsch 
Rating:
3.0

The one young lady employee there is great , she is smart and kind , but the older blonde lady is rude and not very good at her job when it comes to dealing with your customers .

ANDREW CHARLESON 
Rating:
5.0

Customer did not leave a comment.

Vincent Vander Kwaak 
Rating:
4.0

Customer did not leave a comment.

JEAN BOIVIN 
Rating:
1.0

I zeroed the trip odometer before driving away. And to a photo. Then took another photo when I returned the unit. Good thing I did as you tried to over charge me my mileage by 62 miles. That’s over 100 dollars you tried to overcharge me. This is unacceptable. I’m just thankful that I covered my own ass with photo evidence.

Matthew Brown 
Rating:
5.0

Customer did not leave a comment.

david pitman 
Rating:
4.0

First time using a trailer and I had the best experience ever, fit everything perfectly and handle flawlessly. Great customer service from Ashley, made my experience 100% incredible. Definitely will use again. Thankyou

Scott Campbell 
Rating:
5.0

Customer did not leave a comment.

Mark Karlstrom 
Rating:
3.0

I returned after hours so cannot rate the location well

Pat Curry 
Rating:
5.0

We r renting again. Very friendly professional staff. No surprises. Thank you

Charlie OShea 
Rating:
3.0

I suppose being too busy is good for business - yesterday morning was slow because of the foot traffic in the office. Nice CSR's though.

Junior Spooner 
Rating:
5.0

When booking months in advance, it would be great to have a confirmation that the equipment is guaranteed to be there instead of 2 days before. I understand why you operate this way, but caused some worry leading up to move day if I was going to have the equipment that I booked.

Roger Keeling 
Rating:
5.0

Customer did not leave a comment.

GURJANT KAHLON 
Rating:
5.0

Went smooth and perfect. Staff was helpful, friendly and expert at satisfying the customer. See ya'll on the next move! :)

RUDOLPH BENNO 
Rating:
5.0

Customer did not leave a comment.

Tony Aromolaran 
Rating:
5.0

Customer did not leave a comment.

Gregory Carlson 
Rating:
5.0

Nothing, the team was friendly helpful and saw to my every need.

Dawson Kohl 
Rating:
5.0

Service was absolutely wonderful, what to do to improve? Lower already low price???

VICTOR GIRAUD 
Rating:
3.0

Customer did not leave a comment.

Austin Hunchak 
Rating:
3.0

It was extremely difficult to locate a parking space. Lot was very crowed with UHAUL vehicles scattered over several lots.

Tony Braga 
Rating:
5.0

Drop off went smoothly.

Ryan Soltis 
Rating:
4.0

Customer did not leave a comment.

Teresa Wellman 
Rating:
5.0

It went very well.

PHILLIP CHERNENKOFF 
Rating:
5.0

Customer did not leave a comment.

John McNaughton 
Rating:
5.0

Customer did not leave a comment.

Phil Doherty 
Rating:
3.0

Fuel up the vehicles are fueled up before I take it so that I know how much to put back in.

Tom Pollock 
Rating:
3.0

Customer did not leave a comment.

Don Mayes 
Rating:
4.0

I had wanted a one way rental from Vancouver but was told no equipment was available so I had to drive a 26 foot truck 8 extra hours to do a round trip.

Leslie Dowler 
Rating:
5.0

Top notch staff. Props to Maria. Keep up the good work

BLAIRE MCALLISTER 
Rating:
2.0

Cab was dirty, left with quarter tank of fuel

Justin Harrison 
Rating:
4.0

Customer did not leave a comment.

David Nick 
Rating:
5.0

Customer did not leave a comment.

Byron Gandy 
No reviews have been submitted for this location.

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