Customer Reviews for Jjh Enterprise Ltd
(Distribuidor de U-Haul del vecindario)

899 comentarios

8137 Old Waneta Rd   Trail, BC V1R4X1
(Across From Waneta Mall)

(250) 364-1456

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 364-1456

8137 Old Waneta Rd
Trail, BC V1R4X1
(Across From Waneta Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

bev P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

All was good

RICHARD M. 
Clasificación:
4.0

I wanted to book a 20' truck, but they had none, so I booked a 15' truck. When I was prompted to call to confirm, they said they didn't have a 15' truck, and offered me a 26' truck instead, which I agreed was fine, and thought was a better idea, as I originally wanted a 20'. I got to the location, and it was the 15' truck. I called the main phone number, and the lady argued with me that they actually don't have 25' trucks. She was correct, they are 26', but she had to argue about the 1' difference in length, which granted, I thought they were 25'. Anyhow, I said, okay I'm wrong, they're 26', and she said, they don't have one. I was looking right at it. Either way, it's not this location's fault, and everything was there as promised (blankets and dolly). Truck was clean, getting the truck took a while because it wouldn't recognize my location, but I just scanned the code in the shop window. Overall good trip, would book again.

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
4.0

Not having confirmation until 24 hours before was super stressful.

keph S. 
Clasificación:
3.0

El cliente no dejó un comentario.

COREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS A. 
Clasificación:
5.0

Excellent service! Arrived to pickup trailer and was on my way in minutes!

Roger K. 
Clasificación:
5.0

It would be really nice if there was another location in Nelson so that I didn't have to get an hour long ride to go pick up my Uhaul. Also, if there had not been a truck available I would have had to find someone to drive me three hours to get my Uhaul. Not only don't I know how I would have been able to do that, it would have cost me at least another $100 worth of gas to do that. Thank god there was a truck for me in Trail, but I suffered quite a bit of stress worrying that there would not be one, as it was not guaranteed even though I booked and paid for it two months ahead of time. This isn't right.

Erica S. 
Clasificación:
5.0

Always excellent service very professional one of the best rental companies in the Kootenays and reasonably priced.

howard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
4.0

Used uhaul for 50 years excellent service

ian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jody H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DHILLON G. 
Clasificación:
5.0

They went above and beyond for me. Thank you.

Gabriele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew B. 
Clasificación:
5.0

Excellent service

Rick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne B. 
Clasificación:
5.0

I wish I knew the ladies name who helped us , smooth transaction. We were quickly on our way

kelly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

The representative helping us was very thorough, friendly and prompt with her service. We had a great experience overall.

Kristy L. 
Clasificación:
5.0

It would be better if the gas tank was full when I picked up the van, I ended up putting in way more gas than I used and I did feel ripped off by that. Otherwise, the rental was very good and I would certainly rent a van again when I need one.

Alynn S. 
Clasificación:
5.0

Friendly, fast service.

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janine E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

JJH WAS VERY GOOD BUT THE UHAUL MAIN OFFICE WAS NOT

Garrett V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Easy booking and service!

Jeremy Aron O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
1.0

The U-haul check-in wifi kept dropping my report and photos. I gave up and although it was after hours a man from the related business assured me that everything would be okay. This morning I received an unnecessary refuel charge of 135.13 that would have filled the entire engine from where I recorded on my own phone the fuel gauge. Now I have to go through disputes and call my credit card company. I did not see any signage for after hour parking or for where to drop the key. A related note: I was trying to submit a concern on your website and it dropped my report. I am spending much too much time dealing with your website instead of getting organized in my new home. Since my report was not saved, I have to type it all out AGAIN, more time out of my day.

Lorne D. 
Clasificación:
5.0

The young lady who served me was perfect! So polite and helpful. She did not cause me to feel ignorant because I didn't know anything about renting a u- haul.

Eileen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Excellent service and friendly helpful staff.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elske B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonya D. 
Clasificación:
4.0

I did the remote drop off. The information I was provided by text was easy to follow once I realized my web browser was Safari and NOT Chrome as the instructions assumed. Telephone direction to place of drop off was brief and impolite.

Duncan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron B. 
Clasificación:
5.0

Absolutely thrilled with the amazing customer service provided by the lovely Ashley. She made the process smoother than a baby's bottom and even helped me find the perfect mattress cover. 5 GOLD STARS

Kaitlyn M. 
Clasificación:
5.0

Quick and easy dropoff. Very helpfull people.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
3.0

A phone call made to this location over a month ago indicated there would be someone on Saturdays. I delivered the trailer on a Saturday and no one was around. I had to return via my mobile device, which I found confusing... had to ask for help with the toll free number and go help for part of the issue... had to figure the rest out myself. The lot was large and plenty of room to park the trailer. There's a car wash next to the lot so was able to wash some of the road grime off the trailer.

charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlowe W. 
Clasificación:
5.0

Ashley was exceptional in customer service, very polite and knowledgeable.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baribefe A. 
Clasificación:
5.0

The people there were personable and efficient. Well done!

JIM K. 
Clasificación:
5.0

The trailer I rented had a small hole in the roof - my couch that I was transporting did get wet - I was refunded my $$ but maybe the equipment should be inspected more closely

Sue F. 
Clasificación:
4.0

Quite a long drive from our home, adding another 3 hours to our trip.

Stephan M. 
Clasificación:
5.0

Very good service

DAN R. 
Clasificación:
5.0

The young lady who served me was very efficient and polite.

Thomas P. 
Clasificación:
5.0

Put winter tires on the vehicles or have designated winter vehicles.. so unsafe i was slipping all over and I was stuck for two hours and had to get a crew of people to help dig me out, causing me to need an extension with the uhaul

Mandie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

Grossly inadequate equipment. Very warn summer tires on a truck rented in the snowy winter for mountain driving. Was told upon arrival to BUY chains for the truck to drive over mountain passes. Terrible fuel efficiency. Put fuel in ($50) two separate times at the end of the trip and apparently it was still not enough and I was charged an additional fee. Requested a 10' truck and was given a 26' truck that I could not maneuver down my lane and driveway. Overall terrible experience with uhaul.

Jennifer B. 
Clasificación:
5.0

Great customer service when I called.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUINN G. 
Clasificación:
3.0

Trailer lights quit. It was dirty. Staff was great.

MARC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
4.0

Road grime inside. Lights back didn't work. All other lights ok. I booked for three days and brought it back after two day and was refunded. Much appreciated.

Andrew K. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

Very helpful staff

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS W. 
Clasificación:
4.0

Big mix up and resolved by Ashley.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD U. 
Clasificación:
4.0

The ad for $19.99 a day rental for the van is misleading, all other costs should be cited.

William C. 
Clasificación:
5.0

Everything was good.

ELVIRA S. 
Clasificación:
5.0

This location is excellent. Clean, well maintained equipment and a friendly, helpful staff.

Jami C. 
Clasificación:
5.0

Everything was great. Thank you

lindsay W. 
Clasificación:
5.0

All I can say is that it was very easy to rent a uhaul and when I had to call in to talk with a representative they were extremely courteous and very helpful. Thank you for making a stressful move less stressful. Cheers!

Wade W. 
Clasificación:
5.0

There is nothing..the service was too notch.. You couldn't asked for such good service..i will recommend it too anybody..

LOUANN L. 
Clasificación:
5.0

Very clean, friendly, efficient, location.

Michael K. 
Clasificación:
5.0

Very friendly and professional staff.

CARL P. 
Clasificación:
5.0

Nothing in my opinion. Excellent service and staff were very pleasant and helpful

JUDY M. 
Clasificación:
5.0

Excellent service The staff were very helpful and friendly Thanks U Haul

RICHARD S. 
Clasificación:
1.0

The Uhaul trailer was $30 which I would assume included everything needed to tow the trailer. It is unreasonable to rent the hitch joint for an extra $45. It was greedy and exploitative.

ROGER H. 
Clasificación:
3.0

Uhaul has a terrible network system. Can't guarantee the vehicle at your desired location and if you have to pick it up somewhere else, it's on your dime. The system does not allow changes to an order, unless the order is cancelled and redone. Their phone system is not great either. I was transferred to someone in the USA and thousands of miles away, so they had no idea of my location. Frustrating experience.

Stefano D. 
Clasificación:
5.0

fast and friendly service - what else could anyone want? great... thank you

Cal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY C. 
Clasificación:
5.0

The girl at the desk handling the transaction went above and beyond. The entire company was a pleasure to deal with as they picked me up from my location to bring me to the office. Highly recommend!!

JESSICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
5.0

A painless and pleasant experience. The staff was very courteous and professional.

BERNARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
No se han enviado comentarios para esta ubicación.

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