Customer Reviews for Jjh Enterprise Ltd
(Distribuidor de U-Haul del vecindario)

826 comentarios

8137 Old Waneta Rd   Trail, BC V1R4X1
(Across From Waneta Mall)

(250) 364-1456

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 364-1456

8137 Old Waneta Rd
Trail, BC V1R4X1
(Across From Waneta Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

Very helpful staff

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS W. 
Clasificación:
4.0

Big mix up and resolved by Ashley.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD U. 
Clasificación:
4.0

The ad for $19.99 a day rental for the van is misleading, all other costs should be cited.

William C. 
Clasificación:
5.0

Everything was good.

ELVIRA S. 
Clasificación:
5.0

This location is excellent. Clean, well maintained equipment and a friendly, helpful staff.

Jami C. 
Clasificación:
5.0

Everything was great. Thank you

lindsay W. 
Clasificación:
5.0

All I can say is that it was very easy to rent a uhaul and when I had to call in to talk with a representative they were extremely courteous and very helpful. Thank you for making a stressful move less stressful. Cheers!

Wade W. 
Clasificación:
5.0

There is nothing..the service was too notch.. You couldn't asked for such good service..i will recommend it too anybody..

LOUANN L. 
Clasificación:
5.0

Very clean, friendly, efficient, location.

Michael K. 
Clasificación:
5.0

Very friendly and professional staff.

CARL P. 
Clasificación:
5.0

Nothing in my opinion. Excellent service and staff were very pleasant and helpful

JUDY M. 
Clasificación:
5.0

Excellent service The staff were very helpful and friendly Thanks U Haul

RICHARD S. 
Clasificación:
1.0

The Uhaul trailer was $30 which I would assume included everything needed to tow the trailer. It is unreasonable to rent the hitch joint for an extra $45. It was greedy and exploitative.

ROGER H. 
Clasificación:
3.0

Uhaul has a terrible network system. Can't guarantee the vehicle at your desired location and if you have to pick it up somewhere else, it's on your dime. The system does not allow changes to an order, unless the order is cancelled and redone. Their phone system is not great either. I was transferred to someone in the USA and thousands of miles away, so they had no idea of my location. Frustrating experience.

Stefano D. 
Clasificación:
5.0

fast and friendly service - what else could anyone want? great... thank you

Cal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY C. 
Clasificación:
5.0

The girl at the desk handling the transaction went above and beyond. The entire company was a pleasure to deal with as they picked me up from my location to bring me to the office. Highly recommend!!

JESSICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
5.0

A painless and pleasant experience. The staff was very courteous and professional.

BERNARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

OK tire is great to deal with they're always very Helpful I really appreciate everything they do for my company I rent a lot of trucks from them and they're always very very nice to deal with

GORDON K. 
Clasificación:
5.0

There was a mixup because of the new national holiday on September 30. I was told that the location would be closed, and that I should come on the 29th to pick up the trailer. When I rush down there on the 29th, it turned out that they would be open on the first. They should have notified me of the change in plan. However, they stayed open late to accommodate me and allowed me to drop the trailer off on October 3 as originally planned despite picking it up a day early. Overall the service was excellent.

MARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

Nothing. Great experience overall!

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS N. 
Clasificación:
5.0

Cleaning the inside of windshield would have helped, otherwise great truck and great service

FRANCES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista K. 
Clasificación:
5.0

Ashley is great. Always so polite and friendly.

matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

Overall painless experience. Trailer performed as I expected.

BRIAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY C. 
Clasificación:
5.0

Helpful staff who explored various rental options for me.

Jeff S. 
Clasificación:
1.0

It wasn't open on a Saturday. I would imagine that is when many people move. Basically at this point, I think UHaul should pay me for my customer service.

Gerald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN-FRANCOIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS B. 
Clasificación:
3.0

The Trail reps were good to deal with except the 1 fella behind the glass who jumped in to help me. He was unintentionally putting very negative communication into his service. For instance, he said he had no record of me booking a trailer at all which put a scare into me because I was told the day I booked it that it was the last available. I felt he should have kept that to himself until he tried with the lady who booked my trailer to me. I had an emergency move for an abused woman and child and this fella had no clue what chills he caused in all of us including the abused woman and child. He should have just gave my info to the lady who I was originally dealing with in the 1st place. I'm not happy about what went down but Ashley corrected Him

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave G. 
Clasificación:
5.0

Quick,easy and very competitively priced

EDWARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody D. 
Clasificación:
5.0

lower your prices

Victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

The girl that helped me today went above and beyond. I highly recommend renting here. What a positive experience. Thank you again for making this so quick and easy.

CHRISTOPHER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Neil G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

The truck ran horribly, THE check engine  light was on, and it was leaking FUEL which I didn't know until the pickup location told me(which explained ALOT) I drove 300kms like that then was told I'll give you $50 back (later increased to $100) I paid $600 & ALOT OF FUEL and that's what is considered fair!?!?!. RIDICULOUS POOR SERVICE AND NO ACCOUNTABILITY. The person (Adam Kehler) who called me back was in their bathroom or somewhere odd and was the MOST UNPROFESSIONAL PERSON IVE EVER DEALT WITH. I would have expected them to take the call seriously and at least would have taken off $200+ for the unsafe vehicle I was given. I will be warning ppl to be careful, uhaul obviously dont care about your family's SAFETY and I will make sure to get the word around.  I know things can happens but the way it was dealt with WAS VERY UNPROFESSIONAL. 100% on UHAUL NOT THE PICKUP LOCATIONS. I BLOWN AWAY

KAYLA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHIAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

The two young lady were very courteous and fast. Great service. Friendly atmosphere and satisfied with the quality of the service very professional and fast.

MAX G. 
Clasificación:
5.0

Staff there always does a great job of going over everything with you and trying to calculate the most cost effective package/ rate for you. My only "Con" would be having to wait so close to the rental date for confirmation that a unit is available at the preferred pick up point. Kudos to Darrell and his great staff

DARRELL M. 
Clasificación:
2.0

Was not prepared to have to give references on mobile checking on Saturday morning. Extra equipment was not in truck. Prompt refund was given however.

Gail F. 
Clasificación:
5.0

open on weekends

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iain H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
5.0

Lot is a bit crowded but staff is extremely helpful and friendly.

MICHAEL K. 
Clasificación:
5.0

Process was quick and easy - Thanks!

Benjamin B. 
Clasificación:
5.0

Wasn't 100% where to drop the truck. Looks like had a lot of vehicles. Really helpful staff who helped me check-in and unload car transporter.

Andrew G. 
Clasificación:
5.0

Drop off was uneventful.

Daniel R. 
Clasificación:
5.0

Not much. Friendly service.

Ron W. 
Clasificación:
5.0

The reservation should be guaranteed at the desired location. I had no problem with this policy however it did create some stress knowing that we may have had to go to another (far away) location on moving day.

Luc J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
2.0

The person whom did up the sales contract was great. The person whom connected the trailer and by U-Haul requirements did a terrible dangerous job. Safety chains we connected incorrectly, the hitch was not tightened. If I did not check prior to me leaving the yard the trailer would of came off the hitch/ball and potentially caused severe damage to my vehicle and potentially caused an accident. Really really not impressed. If this would of been someone whom didn't know or didn't check it could of been very serious.

ROBERT C. 
Clasificación:
3.0

The office is dated but the staff were great

MAXINE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LORRAINE S. 
Clasificación:
5.0

Staff were very friendly, courteous. Very good experience overall

ROY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
4.0

Nothing. Everything went very smoothly.

Daniel T. 
Clasificación:
5.0

Sidney - who I think is the rep that helped me at this location - was fantastic! She was very helpful, eager, and friendly. Pickup was quick and super easy. I couldn't ask for better service. 10/10 would recommend. Give Sidney a raise - she deserves it!

Matthew C. 
Clasificación:
1.0

Make sure the trucks are full of fuel when the leave your yard. Fuel didn't work well in mine.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

Excellent service. Prompt and courteous

Dan S. 
Clasificación:
1.0

Initially, I was satisfied when my reservation made a month in advance was significantly changed. However, I was unable to complete my move due to not having access to equipment the size I had booked. I was told I would not be charged for miles as they changed from a trailer to a truck (increasing the cost by more than 4x) and I was then charged both for mileage and an additional fee for the timeframe that was on my original contract - without authorizing the additional charges. I would recommend finding ANY other option for trailer or truck rental for your move or risk not being able to move and/or being charged fees you did not agree to.

Kandice M. 
Clasificación:
5.0

Excellent customer service, friendly staff, convenient location

GRACE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
5.0

Dropped off after hours and owner was at location and very friendly.

DAVID P. 
Clasificación:
5.0

JOSEPH D. 
Clasificación:
5.0

Just as seamless as the pickup. With all that is going on during a move it was nice not to have any hassles with the truck rental. Gracias

Marc D. 
Clasificación:
5.0

Practic car where I picked up the U-Haul truck is always very professional there a pleasure to do business with very happy with the rental thank you so much for your time

RICHARD M. 
Clasificación:
4.0

Put jacks on all trailers

Jason R. 
Clasificación:
5.0

32 min on phone to talk to someone where to drop off trailer.3 locations in Vancouver didn't answer phone and mailbox full. Told to drop it off at a location that didn't exist from another . The woman from Florida ( 1 800 ) was terrible and the second operator was good and knowledgeable. . So .. total of over 40 min on phone in Vancouver on a side street,late for ferry to return your equipment. Rented lots from you ,this was not a good experience. Feel free to phone . Thanks David

DAVID H. 
Clasificación:
5.0

Provide snow tires or tire chains for your vehicles. It is legally required to carry chains for this sized vehicle in this region in the winter. It is crazy to rent a truck that is not legal to drive.

CORBETT M. 
Clasificación:
1.0

I was unexpectedly and unreasonably billed for a cleaning fee for a truck that was returned a full two months prior. This is unacceptable and I don't appreciate having to waste my time making calls to get this reversed.

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson J. 
Clasificación:
5.0

Rental worked out great, thank you

TIMOTHY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pierre B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Viola V. 
Clasificación:
5.0

do it

JON M. 
No se han enviado comentarios para esta ubicación.

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