Customer Reviews for Jim Carr Oil Co
(U-Haul Neighborhood Dealer)

310 reviews

100 W Church St   Aurora, MO 65605
(@ Washington)

(417) 678-0027

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 678-0027

100 W Church St
Aurora, MO 65605
(@ Washington)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible experience. The lady at the desk was pissy and rude. Thank God I moved from that crappy town.

Zachariah Campbell 
Rating:
5.0

Customer did not leave a comment.

Andrew Scheller 
Rating:
4.0

Customer did not leave a comment.

Erik skillingstad 
Rating:
5.0

My experience was fantastic. Easy pick up and drop off.

Tamara Hildebrand 
Rating:
4.0

Customer did not leave a comment.

REX BLADES 
Rating:
5.0

Customer did not leave a comment.

Cynthia Worley 
Rating:
5.0

Not any thing I can think of at the present.

Richard Thomas 
Rating:
4.0

The truck pulled hard to left, brakes were lacking

Carl Geyer 
Rating:
2.0

Parking complicated

Michelle Walker 
Rating:
5.0

Great People to work with at Jim Carr Oil Co. Thanks for the Serrvice !

Robert Meyer 
Rating:
4.0

During this rental, I dropped the trailer at the location i was directed to, 3500 S. Sheridan Tulsa, OK. Yet I was charged for a wrong drop off location. I believe I should be refunded, for this charge. I have rented from U-Haul on several occasions over the past years and may need to consider another rental company, unless reimbursed for this erroneous charge.

Kenneth Yount 
Rating:
5.0

Keep it exactly as it is. Very professional and friendly. No units in my town or the neighboring town ... but I call Aurora and "no problem come and get it".

David Dunn 
Rating:
5.0

We dropped off after hours, but they were there and very helpful and accommodating.

Jaime Brantley 
Rating:
5.0

Customer did not leave a comment.

Paula Diaz 
Rating:
5.0

I had trouble with the app while returning the truck after hours. I called them in the morning, very pleasant people, they took care of everything and emailed my receipt immediately.

Dionna Priest 
Rating:
1.0

Customer did not leave a comment.

Leigha Nunnelee 
Rating:
5.0

Very kind and courteous!

Aaron Gravett 
Rating:
5.0

Customer did not leave a comment.

kim whitley 
Rating:
3.0

Wasn’t inviting

Carol Bain 
Rating:
5.0

I was so glad they had the size truck I needed. They we're very helpful inside the store too. Thank you Jim Carr.

Dean Bush 
Rating:
4.0

Customer did not leave a comment.

jeremy shepperd 
Rating:
1.0

Lady-Mary in charge of U- haul was very hateful. When I went to pick it up had to wait for her to decide to help me instead of vendors. Very bad attitude.

Diana Erickson 
Rating:
3.0

Customer did not leave a comment.

Michele Marcell 
Rating:
5.0

Very friendly

Lorie Oliver-Clardy 
Rating:
1.0

Customer did not leave a comment.

Tiffany Dortsch 
Rating:
5.0

Not a problem there either. Again they get an A++ rating

Matthew Peetz 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HERNDON 
Rating:
1.0

When returned, I was informed that I had to take to another location AFTER already replacing the gas as agreed, and was still charged an additional fee

Travor Norris 
Rating:
5.0

Customer did not leave a comment.

Curt Maris 
Rating:
5.0

Customer did not leave a comment.

Tabitha Early 
Rating:
5.0

Great service

DANIEL ZUNGURA 
Rating:
5.0

Customer did not leave a comment.

marvin keeling 
Rating:
5.0

Customer did not leave a comment.

JOHN BECKMAN 
Rating:
5.0

Customer did not leave a comment.

Melissa Hayes 
Rating:
4.0

I had to drive 60 mi out fo the way to get the truck. it was to much trouble for them to bring the truck to me in town. do the job your being pay for.

Mansel Doyle 
Rating:
4.0

Customer did not leave a comment.

Diana Hack 
Rating:
5.0

It was a smooth transaction. Mary was polite and knowledgeable. Couldn’t have been better

rebecca deruyter 
Rating:
5.0

Customer did not leave a comment.

Donald Lentz 
Rating:
5.0

Customer did not leave a comment.

VICTOR CECENAS 
Rating:
5.0

Engine light was on. Maybe referencing that at time of rental to ensure it is ok and won’t be an issue. Thanks!

Jason McKinley 
Rating:
4.0

Customer did not leave a comment.

Michelle Herod 
Rating:
5.0

Can’t think of anything that could have been done better.

JOHN BECKMAN 
Rating:
5.0

they had a big selection and it is an easy location to get in and out of nice people and very friendly.

Patrick Mire 
Rating:
5.0

Customer did not leave a comment.

richard green 
Rating:
5.0

Customer did not leave a comment.

scott stearns 
Rating:
1.0

No one told us about anything. Only thing that was asked was where was going to drop off. No one said it was extra money for extra miles. We had no paperwork. Noone told us when the truck was due.

jesse bartley 
Rating:
5.0

Customer did not leave a comment.

JERRY SWARTZ 
Rating:
4.0

Better signage for after hour drop offs on where to leave equipment.

Benjamin ABenge 
Rating:
5.0

Customer did not leave a comment.

Brian Basham 
Rating:
5.0

Very easy to rent uhaul equipment at Jim Carrs, and they are very friendly/helpful.

Mark Gordon 
Rating:
5.0

Staff at this facility was very busy with other aspects of the business. But they managed to get everything done in a prompt and professional manner. Very friendly staff. I would go back there again should the need arise.

Steven Robinson 
Rating:
5.0

Easy to work with and friendly.

bruce cox 
Rating:
5.0

Excellent service. Easy and easy out

ron bachmann 
Rating:
5.0

Customer did not leave a comment.

Keith Meyer 
Rating:
5.0

Very friendly!

JoAnn Adey 
Rating:
4.0

I have no complaints on the rental - was easy to access and easy to return.

DON CLOSE 
Rating:
5.0

Customer did not leave a comment.

mary sue SHUCKAHOSEE 
Rating:
2.0

Waited in line for about 30 minutes to pick up the trailer. They were very nice, but the wait was way beyond what I have experienced with U-haul in the past. Maybe I was there on a challenging day for them??

Mark Sebastian 
Rating:
2.0

Customer did not leave a comment.

JOSHUA HOLMES 
Rating:
2.0

Customer did not leave a comment.

TONY WHEELER 
Rating:
5.0

Customer did not leave a comment.

Keith Cochran 
Rating:
4.0

Customer did not leave a comment.

Tracy Becraft 
Rating:
5.0

No hassles, Mary does an excellent job.

David Woods 
Rating:
5.0

Customer did not leave a comment.

Christine Wells 
Rating:
4.0

Customer did not leave a comment.

Cynthia Beasley 
Rating:
5.0

Customer did not leave a comment.

Carla Wade 
Rating:
5.0

Do pms on eguipement at U-Haul. As always with U-Haul old equipment not maintained. Fenders falling off. On tow dolly. Last time roted tires on car trailer are you trying to get someone hurt. It's not the renting facility problem. it's U-Haul lack of rotation to a U-Haul repair and maintenance facility. over priced and no maintenance. As always

Jerry Hoffman 
Rating:
5.0

Very friendly service

Timothypamela VandenBerg 
Rating:
5.0

No changes are needed.

Robert Emmons 
Rating:
5.0

Mary was awesome in Aurora.

KENNETH OGLETREE 
Rating:
5.0

Customer did not leave a comment.

Cindy Green 
Rating:
3.0

This site does not seem to be motivated in the uhaul portion of their business.

Jeffery Corp 
Rating:
5.0

Customer did not leave a comment.

VERNON EITEL 
Rating:
5.0

Had great service and well cared for keep up the great work

SHELLEY WOODS 
Rating:
2.0

We arrived to pickup the rental truck and the staff was person would leave us several times during our transaction to check out other customers wanting to order food, pay for gas, etc. Overall it was not a good experience and took over 45 minutes to get our rental. Will not return or recommend anyone to go to this chaotic and unorganized location.

Alyson Graham 
Rating:
5.0

Customer did not leave a comment.

Sam Vosburg 
Rating:
3.0

Staff was shorthanded on the day of pick-up and very busy with their other business (convenient store operations, providing food/ breakfast) which resulting in a delay in service - even after I was able to notify them of my purpose several other customers were taken care of before my rental was addressed (some can in after I was present). Thankfully I was not in a hurry that morning but there was still some dissatisfaction in feeling like I was being passed over.

Robert Causey 
Rating:
5.0

All good keep doing an excellent customer service

Noemi becerril 
Rating:
5.0

Mary was amazing anf very helpful

RICKEY Brayfield 
Rating:
5.0

Customer did not leave a comment.

Robert Standefer 
Rating:
5.0

Customer did not leave a comment.

Paul Hounschell 
Rating:
4.0

Customer did not leave a comment.

Kevin Bowe 
Rating:
5.0

Customer did not leave a comment.

Jeff Krause 
Rating:
5.0

Customer did not leave a comment.

Robert Ward 
Rating:
5.0

Customer did not leave a comment.

TODD KEELEY 
Rating:
5.0

always a pleasure when I rent or drop off everyone is always pleasant

Christopher Wirth 
Rating:
5.0

Customer did not leave a comment.

Wendy Helmick 
Rating:
4.0

Customer did not leave a comment.

Donald Mingo 
Rating:
3.0

Customer did not leave a comment.

JARON LESTER 
Rating:
1.0

This rig was a total disaster. Not exaggerating this rig had over 70 marks, scratches, dents, places where someone tried to break. Iinto the drivers side door, and many other examples that were NOT marked!!!! I spend 45+ minutes describing the damages on the mobile app. Rig was HORRIBLE on gas under 7mpg and I never got above 55 mph. By drive was 90% highway and had very little weight on it. Go ANYWHERE else!!!!!!!!!! ANYWHERE!!!!!!

Richard Edgar 
Rating:
5.0

Customer did not leave a comment.

john blackenburg 
Rating:
5.0

Great customer service at Carr Oil

DARIN JONES 
Rating:
3.0

Rentals are no priority, they always seem to be lost when it comes to dealing with one, even if you call ahead and confirm the pick up they still have to scramble to get everything/anything ready when you show up.

Shane Graham 
Rating:
3.0

Nice folks, easy process.

Vertis Scrivner 
Rating:
5.0

Great.

David Eaton 
Rating:
3.0

Customer did not leave a comment.

Beverly Pletcher 
Rating:
1.0

The lady taking orders and checking out the trucks to people messed up our order twice. She had the wrong return day entered. We had to pay over $200.00 for a one way drive to Springfield, Mo. Rediculous.

larry roberts 
Rating:
5.0

This is not their fault, but the internet connection was slow and took a while to get all my information put into their system.

Wayne Smith 
Rating:
5.0

The staff made it super easy to get what we needed and even brought me my phone after I accidentally left it sitting in the truck when I went to return it! Above and beyond what we expected from them!

Rebekah Smith 
Rating:
4.0

Provide light hook up adapter so one does not have to be purchased for one time use

Jeanette Buckert 
No reviews have been submitted for this location.

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