Customer Reviews for Jerrys Auto Service
(U-Haul Neighborhood Dealer)

161 reviews

1316 Jackson Love Hwy   Erwin, TN 37650
(Hwy 19 & 23)

(423) 743-3176

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 743-3176

1316 Jackson Love Hwy
Erwin, TN 37650
(Hwy 19 & 23)

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Check in process was not an easy task, location wasn't open on weekends so it was all through mobile pickup. The app would not work properly, had to speak with agent through chat, then had to call someone and my 9 am pickup became closer to 10 am before was able to actually get the keys to the vehicle. As far as the uhaul location and the vehicle itself everything was fine, but the mobile pickup isn't something I would probably go through again, major headache.

Debra Carter 
Rating:
3.0

Customer did not leave a comment.

Jennifer McClelland 
Rating:
5.0

Nothing, everything was great. Kind and friendly people..

cynthia hunter 
Rating:
5.0

Jerry’s Uhaul location was convenient to the interstate and very easy to find. The rental and check in processes were quick and easy. 10/10 experience, will use this location next time I rent a truck.

Patrick Mannion 
Rating:
5.0

Customer did not leave a comment.

Rustam Islamov 
Rating:
3.0

Have the keys available, would be nice.

Roy Guajardo 
Rating:
4.0

Customer did not leave a comment.

Michael Reid 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Day 
Rating:
5.0

Customer did not leave a comment.

Austin Myrick 
Rating:
5.0

Customer did not leave a comment.

Andrew Scroggin 
Rating:
5.0

Customer did not leave a comment.

Nancy Hamrick 
Rating:
5.0

They were unable to print a receipt because "the computer was already in use". I was left standing in the rain while my husband and worker transported the trailer to some remote location. Staff was quite unfriendly, perhaps due to this just being a secondary job.

Joe Cardell 
Rating:
4.0

Customer did not leave a comment.

Dylan Stone 
Rating:
5.0

Jerry was very courteous and professional. Hooked me up and I was on my way!

Frederick Mansperger 
Rating:
5.0

Jerry was very nice and helpful, i would go back and rent from him again.

Stacye Bursesmith 
Rating:
5.0

If I need a U-Haul truck again I'll get it from Jerry's. Thank you

Jack Dyles 
Rating:
2.0

He was Very Rude & impolite, we wouldn’t stop there for anything!!

Joey Stauffer 
Rating:
5.0

Customer did not leave a comment.

Charles Padgett 
Rating:
4.0

Customer did not leave a comment.

Craig Breines 
Rating:
4.0

Customer did not leave a comment.

Daniel Waltz 
Rating:
4.0

N/A

Terry Woodward 
Rating:
5.0

Customer did not leave a comment.

Regina Bunn 
Rating:
5.0

the trailer worked great no problems

Anthony Griffith 
Rating:
4.0

Customer did not leave a comment.

Jheri Lyons 
Rating:
5.0

Customer did not leave a comment.

Brandon Roe 
Rating:
5.0

Great experience. Easy check in, very friendly and helpful. Will definitely rent from Jerry’s again if the need arises.

TAMMY BRUMMETT 
Rating:
4.0

Customer did not leave a comment.

Michael Crisafulli 
Rating:
3.0

Customer did not leave a comment.

Karen Browne-Fleck 
Rating:
5.0

I dropped off vehicles twice recently and everything went smoothly.

ROBBY HENRICHS 
Rating:
4.0

Customer did not leave a comment.

ROBERT ADAMS 
Rating:
5.0

Jerry even gave me a ride home!

REBECCA SABAN 
Rating:
5.0

Customer did not leave a comment.

Debra Roberts 
Rating:
4.0

Jerry has always treated me fairly

Stanley Huff 
Rating:
2.0

The equipment had dog hair all in, sticking material all over the dash, dried up puke in the floor, smelled like puke!! It was the worst experience especially with Covid 19. This should be against the law. You shouldn’t have to clean up anything and especially after paying over $800 for a few days. It was the only truck left so we had no choice but to get it. Didn’t realize the nastiness until after they had us pay. Didn’t get to see truck beforehand.

Crystal Smith 
Rating:
3.0

Parking is very small limited, very friendly employees, quick check in.

Richard Price 
Rating:
3.0

They forgot my dolley and didn't open till 8:30 am

Chris Brown 
Rating:
5.0

Customer did not leave a comment.

DOREEN BRANNAN 
Rating:
5.0

Customer did not leave a comment.

Patricia Masin-Edwards 
Rating:
5.0

N/A great rep

Russell Kimery 
Rating:
5.0

Customer did not leave a comment.

Shawn Clark 
Rating:
5.0

Very grateful for Jerry’s gracious help with reducing rental cost of truck/motorcycle trailer to assist with motorcycle transport during my vacation passing through while I had mechanical failure. Setting up reservation to correct drop off location was only complaint. Jerry was unable to do so in a timely manner and he was very conscious of wanting to get me on the road so i could take care of my motorcycle. Not Jerry’s fault but rather how easily he could create reservation with desired location using usual application. Need an override for dealers to manually enter these details. Motorcycle trailer had leaves in bed which didn’t bother me as it’s an uncovered trailer. Most of all the leaves blew out during my using the trailer but the receiving location was unaware of the condition I received trailer. I dropped rental at nearest location after hours and was charged a cleaning fee for the leaves found in trailer. Mind you it’s fall time and the trailer was parked for 15 hours overnight before being checked in. More leaves could have fallen into trailer while unattended. U-haul graciously removed the charge due to circumstances. Jerry was my savior that day I had a flat tire and I’ll always remember how graciously he helped me. Thanks for being there U-haul!

Michael Dodson 
Rating:
4.0

Customer did not leave a comment.

Mekayla Calhoun 
Rating:
3.0

I booked online. At pickup, the location had no record of my reservation and could not find it in the system. Had to start over from scratch. Also, it would be nice to know some specifics of trailers ahead of time, such as; size of hitch ball needed, type of electrical connection used (flat 4 pin). Knowing this ahead of time means you can be ready ahead of time and not caught by surprise at the rental agent having to purchase equipment/adapters at possibly inflated prices.

Wayne Oberfeitinger 
Rating:
5.0

I’ll never get another 10 foot. They don’t have a ramp

William Carter 
Rating:
5.0

Customer did not leave a comment.

Dana Williams 
Rating:
5.0

Customer did not leave a comment.

Thomas Schmidt 
Rating:
4.0

There was dog food rolling around in the floor under my feet.

vanessa huff 
Rating:
5.0

Jerry was great, friendly and knowledgeable!

john duggan 
Rating:
5.0

Truck was extremely uncomfortable with 2 adults and 2 dogs. Service was wonderful

joy krieg 
Rating:
4.0

Customer did not leave a comment.

John Wyatt 
Rating:
4.0

Customer did not leave a comment.

Michael DINAPOLI 
Rating:
5.0

Customer did not leave a comment.

John Wyatt 
Rating:
3.0

We dropped off on a Sunday when he was closed and parked the truck as close to his auto shop as we could. However, we couldn't park in his lot because of signs stating do not block doors. We didn't know he had a drop box for keys so we intended to drop the off in person in the morning, otherwise we would have left them. Hence, we got a call at 7:34 am Monday admonishing us for parking on church property so we immediately ran the keys down at 8:00 and he wasn't even open yet.

Karen Browne-Fleck 
Rating:
5.0

Customer did not leave a comment.

Lee Brown 
Rating:
5.0

Customer did not leave a comment.

Vivian Knight 
Rating:
5.0

Customer did not leave a comment.

Gerald Lusk 
Rating:
5.0

Customer did not leave a comment.

Ben Shelton 
Rating:
4.0

Nothing that I can think except maybe earlier hours.

Roy Guajardo 
Rating:
5.0

Very efficient process!

Joe Leinweber 
Rating:
5.0

Great job, caught at end of day but in and out in minutes!

Joesph Leinweber 
Rating:
5.0

Gentleman at the location was very nice and helpful but he did have difficulty with your computer program for information. Perhaps making a more user friendly system for reservations and checkouts at rental locations

Jenny Egelsky 
Rating:
3.0

Customer did not leave a comment.

Joan Sherwood 
Rating:
5.0

Customer did not leave a comment.

Nadine Boyer 
Rating:
5.0

everything was fine

Mike Jenkins 
Rating:
5.0

Customer did not leave a comment.

Gwendolyne Black 
Rating:
5.0

Customer did not leave a comment.

Lee Brown 
Rating:
5.0

Customer did not leave a comment.

Melisss Banks 
Rating:
5.0

Have rented here several times and will in the future. Great business to deal with.

don bowers 
Rating:
5.0

Great service

lowell horn 
Rating:
5.0

I dropped off the 15' truck after hours so I can't evaluate the personnel or the location. I can say that the location emailed me before 7:00 am saying that the equipment was returned acceptably. Nice to have the confirmation quickly. Well done.

Rev Dr. Michael Ulm 
Rating:
5.0

Customer did not leave a comment.

DON LINVILLE 
Rating:
5.0

Excellent customer service and a clean, well-maintained truck. I would't hesitate to rent here again.

David Grimes 
Rating:
5.0

Great place to business with.

don bowers 
Rating:
4.0

Customer did not leave a comment.

Robert Jillich 
Rating:
3.0

Customer did not leave a comment.

Shane Blackwell 
Rating:
4.0

Customer did not leave a comment.

David Dwyer 
Rating:
5.0

Customer did not leave a comment.

Michael Peterson 
Rating:
3.0

Customer did not leave a comment.

Michael DINAPOLI 
Rating:
3.0

The spots for parking Uhauls could be clearer.

Lindsay Armstrong 
Rating:
5.0

This is the best experience I've ever had picking up a uhaul from somewhere. They helped me get my hitch figured out and were extra nice and helpful.

DANIEL DALE 
Rating:
3.0

Customer did not leave a comment.

Dwayne Creger 
Rating:
3.0

Customer did not leave a comment.

David Botanis 
Rating:
5.0

Jerry is always, over the top helpful.

KATHRYN J WOOD 
Rating:
4.0

Customer did not leave a comment.

Russell Moore 
Rating:
5.0

Customer did not leave a comment.

KATHRYN J WOOD 
Rating:
5.0

Customer did not leave a comment.

Robert Major 
Rating:
1.0

Customer did not leave a comment.

morris riddle 
Rating:
5.0

Always helpful.

DON LINVILLE 
Rating:
5.0

Customer did not leave a comment.

Kathryn J Wood 
Rating:
5.0

Very professional, good customer service.

Robert Major 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Smith 
Rating:
4.0

Customer did not leave a comment.

Scott Steward 
Rating:
3.0

Customer did not leave a comment.

Angela Carroll 
Rating:
4.0

Customer did not leave a comment.

dennis shelton 
Rating:
3.0

Customer did not leave a comment.

Ted Street 
Rating:
3.0

Customer did not leave a comment.

Linnea Harris 
Rating:
5.0

Customer did not leave a comment.

Tracey Harris 
Rating:
5.0

Very friendly

Joseph Longo 
Rating:
3.0

Average overall rating should not be considered a negative in any way, it was given because nothing extraordinary about the location or the service - I've used U-haul before in similar circumstances and this experience met my expectations. Service was friendly and professional, equipment worked fine - a good experience overall.

Melissa White 
Rating:
5.0

Customer did not leave a comment.

Ted Street 
No reviews have been submitted for this location.

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