Customer did not leave a comment.MARK T.
Customer Reviews for Jericho Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.Lisa D.
The trailer directional lights did not work when it rained, I was very unhappy not having directional lights in city traffic in the rain! The rental people at Jericho sports were excellent. The trailer itself was clean and well maintained other than the lights.WILLIAM D.
Everything was goodLydia M.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.Gene M.
Customer did not leave a comment.Mary J.
Bring the Uhaul place in town so us people w no car can get to it.DARLINE B.
Customer did not leave a comment.charles T.
Agent did offer to assist uncouplling, but was not necessary. He did not inspect for damage or cleanliness. Told me he would do it later. Dropped it and left.Don D.
Customer did not leave a comment.Mike K.
It was ridiculously expensive because they are closed for 2 days .Rhonda B.
Great people to deal with, will use again.RYAN G.
Customer did not leave a comment.Michael W.
I was charged for things I didn't request/useSecily-Marie K.
Super nice, accommodating and friendly.derrek S.
Customer did not leave a comment.Marshall G.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.William K.
Vehicles exterior had numerous dents, scratches, check engine light on, etc. Vehicles interior also had dents, dings and was dirty on ceiling. Time for this vehicle to get a rehab. Jericho Outdoors is a great place and great customer service.Tammy M.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.NATHANAEL S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Tammy R.
Dave was absolutely great to work with!Brad B.
Customer did not leave a comment.Denise P.
Did not get the furniture moving equipment that I rented.Donna W.
Customer did not leave a comment.antonio G.
Customer did not leave a comment.Laura S.
We got excellent service and would rent here againClark N.
Customer did not leave a comment.Ryan S.
There is nothing I can say , it was great value and great service!YAIR B.
Customer did not leave a comment.Edward D.
I was quoted on the phone 170$ max but paid a total of 260$Matthew B.
It had retail around the area for the key drop box making it difficult to get to. There was not enough room to park the 26' truck in a good spot.James C.
David was super friendly and we will definitely be back for any future needs.Joshua M.
Customer did not leave a comment.timothy D.
Customer did not leave a comment.robert M.
When someone books a reservation two to three weeks in advance make sure what the person books and reserves is there and do not cancel it and move it to a different time and date. And let the people know it is not happening... Oh and make sure that a uhaul rep calls to confirm like promised! Both times we recieved zero calls!Ryan D.
Customer did not leave a comment.KRISTIN F.
Customer did not leave a comment.Lynn L.
Customer did not leave a comment.DIANA L.
Great Job !!!SCOTT A.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Colleen C.
The whole process was so seamless from Start to finish. All of our questions were answered and the whole experience was great!Kayla S.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.Evan R.
Customer did not leave a comment.ARMAND P.
My friend might be using soon. Was very convenient to move my son into his first home. TyRenee C.
Excellent serviceRoger B.
Customer did not leave a comment.Ron V.
Customer did not leave a comment.Carlene B.
Customer did not leave a comment.Joshua J.
I noticed that the upper railing on the passenger side was loose from the wall of the van near the rear. Other than that everything was just fine.Martha A.
Truck smelled of cigarette smoke. Had to drive with windows open.Jason C.
Customer did not leave a comment.Garrett B.
Customer did not leave a comment.Derek S.
A little old dried-up coffee in the cup holder but other than that everything went perfect. And that's actually nothing to complain about. It was just a commentPAUL M.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.David U.
Customer did not leave a comment.Rita M.
Customer did not leave a comment.Lawrence B.
Closed, just dropped off unitWAYNE A.
Customer did not leave a comment.JOAN D.
Very far out of town. Employees a little rudeJoshua G.
Customer did not leave a comment.Richard M.
The trailer that I rented drew my battery down to 10%. After having my battery and charging system checked out, and the are good, it was determined to be the trailer. Hopefully you can find the problem and get it fixed, luckily I had my jump pack with me that day.KENNETH C.
Requested a local pickup. I received a location one hour away. Because of UHaul's inability to secure a transport close to my address, I have to rate the overall experience a "C". Otherwise, it would be an "A"Brian M.
Customer did not leave a comment.DURWARD R.
Night time drop off, so couldn't see how clean and inviting the place was. Staff was friendly and responsive when I called to ask how to handle the night time drop off.RICHARD H.
Air conditioner was not working.Rafael C.
I was stuck 300mi from home with a broken down motorcycle on a Sunday. After an hour on the phone trying to locate a truck I got connected to a central dispatch for U-Haul. Trish & Ann were great !! I'm not a cell phone or computer geek but they worked it through for me. After about a half hour with them I had my truck !! Thanks so much for your on line - cell phone rental system.Richard P.
Customer did not leave a comment.JAMES O.
Customer did not leave a comment.Howard C.
The pick up location was changed at the last minute causing me to have to drive almost two hours each way.joe B.
Nothing, everything went as planned.Dean P.
Why wasn't I asked to rate my experience from a week earlier. That one was disastrous. On July 13th I had to pick up the trailer an hour away in Littleton. The equipment was broken. Rear door stuck open. I wasted a day and a tank of gas. Couldn't reach a human being on the phone, seriously unnerving. Then no contact from U-Haul afterwards. I would return to the Jericho Outdoors location again. They were very helpful.Joseph C.
Very helpfulRoland B.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Donna C.
Easy drop off. Plenty of parking room.Joseph C.
Was great for it was only 5 miles to the drop off licationLILLIAN G.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.Marylou B.
Customer did not leave a comment.Steven L.
Great Job! Very happy with the service and the folks that checked me in.Stephen Y.
Customer did not leave a comment.Robert B.
Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.Garrett S.
Better info on email return policyLawrence B.
Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipmentSTEPHEN T.
Customer did not leave a comment.Peter B.