Night time drop off, so couldn't see how clean and inviting the place was. Staff was friendly and responsive when I called to ask how to handle the night time drop off.RICHARD H.
Customer Reviews for Jericho Outdoors
(Distribuidor de U-Haul del vecindario)
Berlin, NH 03570
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 9/18/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Air conditioner was not working.Rafael C.
I was stuck 300mi from home with a broken down motorcycle on a Sunday. After an hour on the phone trying to locate a truck I got connected to a central dispatch for U-Haul. Trish & Ann were great !! I'm not a cell phone or computer geek but they worked it through for me. After about a half hour with them I had my truck !! Thanks so much for your on line - cell phone rental system.Richard P.
El cliente no dejó un comentario.JAMES O.
El cliente no dejó un comentario.Howard C.
The pick up location was changed at the last minute causing me to have to drive almost two hours each way.joe B.
Nothing, everything went as planned.Dean P.
Why wasn't I asked to rate my experience from a week earlier. That one was disastrous. On July 13th I had to pick up the trailer an hour away in Littleton. The equipment was broken. Rear door stuck open. I wasted a day and a tank of gas. Couldn't reach a human being on the phone, seriously unnerving. Then no contact from U-Haul afterwards. I would return to the Jericho Outdoors location again. They were very helpful.Joseph C.
Very helpfulRoland B.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Donna C.
Easy drop off. Plenty of parking room.Joseph C.
Was great for it was only 5 miles to the drop off licationLILLIAN G.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Alexander B.
El cliente no dejó un comentario.Marylou B.
El cliente no dejó un comentario.Steven L.
Great Job! Very happy with the service and the folks that checked me in.Stephen Y.
El cliente no dejó un comentario.Robert B.
Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.Garrett S.
Better info on email return policyLawrence B.
Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipmentSTEPHEN T.
El cliente no dejó un comentario.Peter B.
Be in timeDenise D.
El cliente no dejó un comentario.HOWARD C.
Previous customer lost the key and I had to wait almost an hour to get the keyAngelia C.
El cliente no dejó un comentario.Harlan A.
Nothing I was very happy with my service. From the time I walked in and when I brought it back luc dube did a excellent jobStephen T.
We we're charged more than the U-haul representative quoted us, by over fifty dollars. The equipment was full of trash and brambles, and I had to sweep it out myself when I arrived at the storage unit, before I could load my items. We were also charged for fuel, even though the equipment was returned with the required amount of gasoline, as informed by the store representative we received the equipment from.Bryan P.
El cliente no dejó un comentario.Daniel N.
El cliente no dejó un comentario.mark T.
Location was ok for drop off, but was not a full service location so I would not recommend for Pick upANDREW T.
Better shocks on the 26' truckgary B.
El cliente no dejó un comentario.David M.
Very convenient location and clean, good service....PAUL H.
El cliente no dejó un comentario.Garth W.
I was very happy with the service. Thank you so much Luc. Customer service is the best!Michael A.
El cliente no dejó un comentario.Colm D.
El cliente no dejó un comentario.Gary Y.
El cliente no dejó un comentario.Zachary H.
I had to take the trailer off my self and was charged an extra day but I wasn't late I was there & taking to trailer off my vehicle.aysia W.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Diane G.
Nothing the guys were friendly an very helpful even though it's aways from my house I will go there to deal with them very professionalanthony D.
El cliente no dejó un comentario.Kelly I.
El cliente no dejó un comentario.Theodore M.
El cliente no dejó un comentario.Paula C.
Easy to drop of easy to pick up thank uMelody E.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Phil B.
El cliente no dejó un comentario.Claude D.
El cliente no dejó un comentario.Joyce M.
El cliente no dejó un comentario.Keith L.
Great no problemsAllen G.
Very friendly people at Jericho outdoorsKim W.
I paid for a dolly and there wasn't one in the truck. The shop was closed so I had to get a dolly at my destination's Uhaul location.Andrea M.
trailer jack to help load and unloadGregory O.
Nothing I can think of, staff was courteous and professional. Even scraped the snow off the truck roof. Completely satisfied.Joshua V.
Those guys are top notch. Excellent service and follow protocol to the letter! Outstanding!!!Joshua K.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.KARMEN A.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.WAYNE M.
Servicio amableJames B.
El cliente no dejó un comentario.David M.
Unit was dropped off after hours Can give a fair assessmentMIKE F.
El cliente no dejó un comentario.Rita C.
El cliente no dejó un comentario.denise H.
There was no dolly, which I paid for. Also, only had the truck for 16 hours and paid for a day rental... had to rush to get it back and did the best I could. Was supposed to be back by 10 pm and I dropped it off at 1130.Roger G.
They did mot seem aware of making sure I got my gas credit.John G.
I got really great customer service! The gentleman made sure I was all connected and turned around to head out. I have rented here several times before and will continue to in the future!diane S.
El cliente no dejó un comentario.John W.
I do not want my drivers license image sent over the Internet. The risk of identity theft is to real and that is too much. I will not do that again and if that means not using uhaul so be it.Earl M.
The trailer was clean inside but the tires were in bad shape. One of the tires was bald and the other three were well below the recommended tire pressure of 65 psi (18, 34, and 42 psi). This rental place has the equipment to check pressure, etc. Otherwise the trailer was fine.Bethany S.
Every thing was greatGARRY O.
The staff at Jericho made the process so easy and pain free. The staff were very pleasant and efficient to deal with. The pick up and drop off process was a breeze. The truck was well maintained and very clean when we picked it up.Jennifer C.
I was very happy with the rental pick very friendly all questions were answeredRONALD P.
The second we stepped into the establishment no one greeted us or asked us if they could help us they were both face down in the computer screens. They both acted like it was a bother to help us with our reservation. The individual at the establishment was rude and had the classic take it or leave it attitude. We had ordered 2 dozen moving blankets with our reservation and when we asked about them when we arrived the individual stated "we haven't had them in months they never know what we have online when you order something". We had to drive 45 minutes to the next uhual center to pick them up!Edward I.
El cliente no dejó un comentario.JASON M.
El cliente no dejó un comentario.Marie D.
The truck was not there when I arrived,unacceptable!I had to rent a smaller truck which I did not want.If I your have a reservation it is your responsibility to make sure it is there. Then they did not have the appliance dolly available just the small one .Also there was only 1/4 tank of gas.Truck was not a good ride and could not go above 70.My overall experience was terrible and would not rent from again and would not recommend.Also drop off location was incorrect.Maureen R.
Appliance dollies are rarely available. The staff here was friendly and genuinely wanted to help me get a dolly. We found one at a rental place in town. I was not charged for the dolly (I don't think) but it added a stop and made my life less convenientDeryl M.
the after hours drop off procedures where not made clear and the UHaul web site is not easy to use and does not work wellBob G.
El cliente no dejó un comentario.susan R.
El cliente no dejó un comentario.RACHEL M.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.Michelle B.
I thought some of the required reading was not applicable to the vehicle I drove. If possible, the instructions for manual transmission vehicles may be excluded from the reading when a automatic transmission vehicle is being used.SUZE F.
Staff were very helpful and accommodating, both in person and over the phone.Mark C.
El cliente no dejó un comentario.TIM L.
It was a little upsetting that the equipment I ordered wasn't available at rental. As a result I was unable to complete my move. I ordered an appliance dolly because I had several extremely heavy things to move and I only had myself and my wife to move them. I didn't order any helpers because I wouldn't have needed them if I had a dolly. Without the dolly my wife and I are both extremely sore and we weren't able to complete our task. It was very disappointingDeryl M.
El cliente no dejó un comentario.MARIE D.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.Nicky R.
El cliente no dejó un comentario.Margaret R.
It was my first time using a uhaul and he really didnt explain anything, hardly spoke at all. didnt know if i was supposed to follow him outside, didnt know how the ramp worked, didnt ask if i had any questions nothing etc...Brittany G.