Very nice to deal with!
Beth C.
Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not happy at all when I paid with cash that was not put in the system and then was charged on my credit card as well and called the location to get my cash back and was lied to (my thoughts she was trying to steal our money) but had to go above her and call corporate just to get our money back. Therefore made my whole experience terrible!
Austin W.Very fast, friendly service
Loretta S.The uhaul app fails to recognize customer's location during the return process. This the 2nd time this has happened to me at two different locations. Please fix the app.
CASEYLEE G.Drop off location at Jeffreys was great. Friendly and helpful.
Edmond C.Kim is very polite,helpful and a good person.It was a pleasure setting up my move.Thanl you Kim.
Jose M.Nothing! Courteous and quick service. They are who we go to when we need a truck!!
Laurie J.Thank you again drop off was within a mile
Brian B.Stop lying and inspect vehicles prior to rental. You are fortunate not to have a major lawsuit after a deadly accident due to your neglect
cynthia W.I always have a good experience when I rent from this location
David P.The places I picked up and returned my truck were excellent. No problem. However, the self check-in is horrible and UHaul should be ashamed. We tried several times to upload my drivers license and credit card and got nowhere. It's awful. As I've now discovered this is what many, many users have discovered also. I am a relatively seasoned laptop/app user. This is unaceeptable. And not being able to check in and get a truck delayed our packing/moving by a day. I will never user UHaul again, unless I know this "system" has been vastly improved. Obviously, the people who devised this system have never tried to use it in a real-life situation. In addition, the 15-foot truck I rented had several ports to plug 12 volt whatevers, but not one fo the typical ports to recharge an IPhone, which, I'm pretty sure, is the the widest-used cell/smart phone out there. The truck, however, was fine and the human beings at the two outlets were super. I would like to talk to a UHaul rep. about this. I would advise any would-be users to see a person at the outlet to pick up your truck. The self-serve version is a bad, time-consuming horror story.
Paul B.Keep Kim there, she's what makes renting a pleasure. Thank you Kim!!! Norm Shaffer
Normin S.The staff was very professional! and quick and easy to rent
JOAN L.Jeffreys RV, your operation was unexpectedly quick and painless! In my demented state of "moving", I thought I might've missed something ... but, all good, and very grateful for the smaller truck.
Mary A.only needed the truck for a day and they knew it and she rented it to me for three days the truck was turn in by 3 pm that after noon. when i say a day thats what i should get
LENARD S.We have always been satisfied with the service and product. We have used Jeffreys!
Kip P.Everything was very nice, Owener was very helpful now if you could make the ramps a little lighter to sit up for one person would be great.
Michael L.Nothing !Great friendly atmosphere and no hassle picking up or returning.
Henry G.The location was dirty, prices are high and the woman was very rude.
Alexis R.I would've rather had gotten it with a full tank I ended up wasting more money on gas than I expected.
Maraliz R.Everything went really smooth and easy. The only issue I had was when used the wipers they didn't clean the windshield, it was like oily I don't know if it was caused by the windshield washer fluid. The rental was very easy and the truck got better fuel mileage than my pickup.
Randall M.Kim runs a first class operation. I have rented from here several times this year and each time it's been absolutely wonderful and so easy. Kim, besides being so friendly, is incredibly accommodating and works hard to meet our needs. Thank you!
Edmund M.Keep the faith.
Jeff W.Nothing I can think of to improve on already superior service.
Michael P.The furniture pads I rented weren't included so all my furniture is now damaged and scratched. Also it took forever to pickup the truck because the cell service is poor at the location.
Brett W.Pretty good. No real criticism.
Steven G.I was not told about the online return process. I read the text later after I had dropped the keys in the box and couldn't take the required pictures.
ROBERT S.Very helpful in arranging early pick-up. They made sure an Auto-Hauler was available when they said it would be.
JOHN D.Friendly competent customer service!
Rachel R.Very helpful and professional
RONALDDUANE B.Excelente service clean reliable friendly environment i will recommend anyone to this location
John S.I was so impressed with the help, I believe her name was Kim. She went above and beyond to help me out with the online checkout to rent the uhaul. What could have been such a difficult and stressful situation, she put me at ease. Thank you
Bethany P.Nothing, the nice lady was exceptional in customer service!
Andrew L.Kim at Jeffreys rv made experience amazing. After having reserved a truck to be picked up in Rome and then getting a call from uhaul the night before pickup that I would need to drive 66 miles one way to a different location because uhaul doesn't have the truck at location it was reserved for might peeve some people off. Kim made it the best experience it could be and I thank her for that!!!
Peter M.The woman I spoke with at Jeffreys RV was very nice and helpful. The truck itself was not clean and I had to sweep it and wash out yellow stuff from the inside. I also didn't get it all and it got on some of my items.
Alissa K.I think that you should not put air freshener in them because you don't if people could have to allergies to them. When I called back today told about noise that truck was making them sad they where going to look at it. the truck has dirt face mask and someone used toothbrush on the floor of the truck
Theresa R.When I scheduled a motorcycle trailer, I received a call letting me know that there were none available in my area. I was then told that I could have a 5 x 9 trailer at the same $14.95 rate. The pickup location was not notified of this agreement, so I was charged $24.95. On your receipt email, there is a link to ask questions, which I did, but system would not allow it to be sent.
Walt S.SERVICE AND PERSONEL ATTENTION WAS GREAT.
John T.Absolutely recommend Jeffrey's RV! Outstanding service!
Brian M.Nothing it was very clean and they are very nice
Samuel F.Nothing
Ann L.Customer service was amazing and the building and truck were clean and cared for, I will come back if I need to rent a U-haul again.
Dan H.excellent service
ALEXANDERP K.The service provided was above and beyond what I would have expected. Went out of their way to meet my needs. I'll use them again if needed.
William F.