Many mechanical Issues with truck. Brakes were awful, truck suspension issues aka bouncing in rear end once going 30 to 40 mph, tow haul equipment faulting. Picked up the truck with very little gas in it returned truck with more gas than what was in it. And was charged for additional fuel. Customer service is awe full at this place and will not return again. I demand for a partial refund as the equipment was complete garbage.
David H
Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Absolutely wonderful experience.
Phillip HAlways great and friendly customer service
Roena pLove the fact I could everything on line .. the truck was well maintained, clean and ready to use for the next person.
A KThe lady working there was very kind and professional. She made the rental process and return a breeze.
Joseph LDropped off trailer , location was closed
molinet tNothing, the ease of ordering, professional service was fantastic. Thank you!!!
Daniel DI filled out the reservation online and declined the extra insurance they added it when my wife picked up the truck instead of just doing what was on the reservation
annmarie cthis is the second time ive rented from them and have treated me very well both times
Eric B¡Gracias!
JAMES DKim the attendant was most courteous, efficient and professional!! It was a great experience!! Thanks
Uriah SGreat service, Great experience! Jeffrey's RV is my Go-To UHaul Dealer.
ROBERT HI've rented a uhaul 2x recently and worked with Kim. She made the process very easy. When I need to rent again, I'll definitely go back to Jeffrey's.
Joseph SThis place is awesome
Keith FI had a very good experience. My tow dolly was ready and waiting for me.
JOHN PNothing. Except: Have your website quit trying to steer me to another dealer an hr away.
Erich CThe app check in process was a nightmare during winter. Taking photos of all sides in freezing windy temps and the cell service not being great meant that it took me about 40min to complete the check in while on a time limit. Not to mention you can't check in until your specific pick up time so even if I showed up 40min earlier I still couldn't have done it. Then to have to take photos after dropping it off was another 40min. No option to upload photos from device you have to take them through the app. The key kept getting stuck in the ignition which was very frustrating and overall it was just miserable for the amount of money I wound up paying for it seeing as I wanted the van and wound up getting a 15' truck for one item of furniture. I took what I could get. I truly appreciate U-Haul as an available service, and the truck was relatively clean at pick up, however the mobile check in and out processes need updating and think I paid way too much for that stressful experience.
Meryl JCustomer service was great!
Ashley DLiquid spilled & soiled in interior cup holder area. Kim was very pleasant, friendly & helpful. Thanks very much!
Chris GThe people there did not know much about the pickup process and I had not used the app before.
EDWARD HDon't change pickup point to get a truck. Don't change agreement in the last minute minute it is inconvenient to the customer.
Edward TYour online app is very slow, very slow. Very discouraging.
Randi CThe back bed of truck let rain in and soaked my stuff
Brendan MVery personable staff. Helpful. The only thing we didn't like was the method of gas usage. The truck should have been full in our opinion, and returned full. Current usage policy a little unfair we thought.
Carol CExcellent customer service
James HService and staff were exceptional. Easy and cooperative. Will certainly rent here again when needed.
Jerry FPerfect place to rent from UHAUL. Friendly staff and great service!
Steven EVery nice place to deal with !
Eric BEven though the location was not clean and inviting, it served me well. The personal was proficient and prompt and helpful. The location was convenient. I would do business with that location in the future. The only criticism was that I requested a 15 foot truck weeks ago and it wasn't until the day before pick up that I knew I was getting the truck I requested.
MARY COnly one person is available to assist you. Make certain you plan ahead and double check all of your particulars.
James EBeautiful experience - professional, quick and polite - love this location and the wonderful people that work there!!!
Allen WI would highly recommend this establishment if you need a rental for just in-town or for a long haul. Very friendly and very clean trucks. Made my move very easy
Rj DKim is Amazing at her Job , and she made my last 2 experiences renting a U haul a real pleasure, I will go out of my way to recommend Kim and her team to anyone who needs to rent a truck or trailer.
Richard RKim was awesome she help us get what we needed. Service was A class thanks Kim
Norberto NNothing experienced a clean and flawless rental. Friendly service and simple process.
Raymond CPave the parking lot so we don't have to walk through mud. Otherwise the proprietor went above and beyond to accommodate my needs. I will use this business again, even if the parking lot remains unpaved !
ROBERT WVery pleasant experience. Original truck became unavailable, U-Haul directed us there for a replacement truck with added miles for the inconvenience. Went smoothly!
Jeffrey PThe staff was friendly and helpful, the location is convenient off the highway and easy to find, and they have the sweetest dog in their office
Mandee Snothing every thing went well . the lady that was there was very polite. They had the right size truck for me it was nice. Thanks U-Haul and Jeffrey's Thanks Lynn
Lynn SGreat experience, everyone was so helpful, Kim was especially helpful and explained everything perfectly
Richard RIt's too bad U haul cannot give credit for extra gas left at drop off. We left at least 1/4 more than when we picked up AND were charged for the 7 miles we went over our 163 allotted miles.
John Cstaff was great, helped resolve my issues by renting me the right equipment for the job. They were friendly and very quick. I will definitely use them again.
Garry RNot sure why they wouldn't show on a expanded search for equipment when Binghamton, NY had no availability.
Daniel JThe internet connectivity has issues so we were unable to pickup the truck on time. Everything else was fine.
Russell WThe app worked terribly
Tom KIf possible please get rid of the cigarette / pot odor pervasive in the cab of the truck. Otherwise a perfect moving experience with the UHaul. Thank you !
ROBERT WWhat nice friendly and helpful people! We have rented here before, but they just get better and better!
Claudia TIt was a pleasure doing business with the staff at Jeffrey’s
Kevin HJust keep doing what you do . Great people to deal with , they were very accommodating and knowledgeable . Looking forward in dealing with them in the future .
Gregory MVery nice people. Will be using them again next year.
Kevin BThe first time I went she claimed I cancelled my reservation and then the next time I actually got my rental.I filled the truck up with gas before bringing the truck back but somehow she claims it was under and it was registering as something else so very unprofessional and dishonest
Serena RThe truck I rented had lots of cigarette ashes and smelled in the cab so the clothes now smell like cigarettes, otherwise not a bad experience at all. Staff was very friendly ( especially the cat). I would rent from them again when needed.
Duane WI dropped off the U-Haul after hours, so I never actually went inside or spoke with anyone.
Noelle dShe is always nice and helpful!
Susan MThe experience was wonderful. Easy pick up and drop off. Gracias
james j