Customer Reviews for Jeffersonville Shell
(U-Haul Neighborhood Dealer)

85 reviews

220 State St   Jeffersonville, OH 43128

(740) 426-6595

Office Hours

  • Mon-Sun: 9 am–11:30 pm

Services at this Location:

Contact Us

(740) 426-6595

220 State St
Jeffersonville, OH 43128

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–11:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome guy! made the drop off quick and easy.

Shane Bennett 
Rating:
3.0

Customer did not leave a comment.

Nicole Hudson 
Rating:
5.0

Zero

Benjamin Baer 
Rating:
5.0

Customer did not leave a comment.

ROY CODER 
Rating:
4.0

Customer did not leave a comment.

Tamra Puckett 
Rating:
3.0

Customer did not leave a comment.

Danielle Camp 
Rating:
3.0

there was no hand truck in the unit so it would help to have it available. the last truck I rented had a hand truck attache3d to the wall with furniture blankets that you would have available if needed and if you needed them you were charged if you broke the seal. the agent is very friendly but very hard to understand. otherwise it was a very good experience overall with the move. Would be a good idea FOR THE COMPANY TO PUT BACK-UP CAMERAS ON THE BIG TRUCKS. Thank You for the chance to give you feedback on my experience of the equipment and the way it worked Brian Coffman

brian coffman 
Rating:
5.0

Customer did not leave a comment.

Carlos Eliecer 
Rating:
4.0

Customer did not leave a comment.

Gary Sharffler 
Rating:
1.0

The store worker was highly disrespectful and was trying to charge me like 140 dollars for being 5 mins late said If I couldn't pay it that day I could bring him cash next day and nothing would be said so I don't recommend this place he trys to play that speak and foreign accent to f*** someone what a joke

VANHOOSE JOSHUAH 
Rating:
4.0

It was great finding a uhaul so close. Unfortunately, like many uhaul locations, they were limited on staff to run the gas station and the uhaul rentals.

Tracy Richard 
Rating:
4.0

First location didn't have the trailer I reserved 28 days in advance. UHAUL give me a location options that was not good for me and would not bring the trailer to my original location. I worked with UHAUL customer service to find a third location to accommodate my need. Very time consuming very frustrating.

Norman Weaver 
Rating:
1.0

I had a pick up time of 9:00 am, got to the location, the door was locked with a sign saying they were on break. We waited until 9:30, finally was able to go in, worker didn't have paperwork ready had to call his boss to even know what to do. Finally gave us a key to truck but gave us wrong key went back in and he threw the key accross the counter to us. We called corporate office and all they would do is let us keep the truck with no time limit to return. Won't be renting U-Haul again

Kelly Minton 
Rating:
3.0

My only two complaints are the ratchet for the ratchet straps are so old it took me 30 minutes to get them tight enough to hold the car and I was told I had to book online, so I had to stand in the store for a while trying to figure out the website

Garrett Morris 
Rating:
1.0

Gas tank was empty and paid for furniture pads but none provided.

Brent Lutz 
Rating:
3.0

How do you not listed as a 20 foot but is in reality only a 16 foot

Taras Timoshchuk 
Rating:
2.0

When we got to the pickup location, there was no truck in the correct size. We had to drive to another city to get a truck. The whole process took over two hours. If our truck had been at the first location, it would have been less than 15 minutes. So frustrating.

Milan Hansen 
Rating:
3.0

Customer did not leave a comment.

BRIAN DRESSBACK 
Rating:
5.0

Customer did not leave a comment.

Paul Boggs 
Rating:
1.0

Person in the gas station said he knew nothing about the u haul. After waiting on the phone on hold for over an hour with U-Haul finally got to talk to someone who didn’t know what to tell us to do. After raising a fuss for the fifth time and threatening to call his supervisor the man in the station miraculously know what to do and where the key was.

Sheila Lambert 
Rating:
1.0

only a 26 foot truck was available, very rough driving and no gas in it when I picked it up. he handed me the keys and said, good luck.

Jennifer Peppiatt 
Rating:
1.0

dealer did not issue the $50 discount we were supposed to get and then overcharged us by $45 as well. He lied and said they would take the discount off at the drop off location, but then charged our credit card anyway. He did not ask me any questions about coverage or fees, nor give me any receipt, figured all this out this morning from the team at your corporate location in Lewisville, TX. they told me to call the pick up location, but they will not answer their phone.

Scott Beathard 
Rating:
5.0

Customer did not leave a comment.

BRANDON WILSON 
Rating:
1.0

We had to wait over an hr to get our truck and it wasnt the truck we had reserved so we had to drive a larger truck. Overall very very stressful experience

Hannah Poland 
Rating:
5.0

Customer did not leave a comment.

David Garten 
Rating:
3.0

It was a gas station with a restaurant inside that 2 employees were trying to run it all. The inside of the truck was a mess, and I took pictures and brought them back inside to show him that it was a mess and I would not pay for it. He sId that it would be fine when I dropped it off. I let corporate know and showed the drop off guy, he couldn't believe that they let me take it.

JOSEPH WATSON 
Rating:
5.0

Nothing at all. I had a great experience

GARRETT MORRIS 
Rating:
5.0

Stand up guys

BRANTLYN DECKER 
Rating:
5.0

Customer did not leave a comment.

Gary Alan-weatherford 
Rating:
3.0

Customer did not leave a comment.

Shaun Fillmore 
Rating:
5.0

Customer did not leave a comment.

CARL HELTON 
Rating:
5.0

Customer did not leave a comment.

sandra enderle 
Rating:
1.0

The guy that runs the store was extremely rude. He also refused to let me decline the coverage and charged me for it anyways. He called me a liar when i told him the truck did not have a full tank of gas prior to me leaving with it and threatened to cancel the truck because i ask him to come look at the gas level. I will never return to the location

Corless Dixon 
Rating:
5.0

Maybe let the customers when they call for reservations know when there are other options then what they are asking for especially when the pickup is a good distance away. And please let them know its a return. Makes life alot easier 7406063655

Jessica Nimmo 
Rating:
1.0

The person running the store was a complete jerk. I asked for a specific piece of equipment to rent and I called the night before and was told it was there for me. When I showed up the equipment was not there and never was. When I was charged for a higher price for a different type of equipment I asked about that and he said it was not his problem. He said for me to take that up with Uhaul that it was their problem. This store is a complete joke.

Donald Everhart 
Rating:
5.0

Everything went swell, nothing needed to be improved on.

JUSTINP THIBERT 
Rating:
5.0

Excellent customer service. UHaul truck operated very well.

JONI BAYES 
Rating:
5.0

Customer did not leave a comment.

LATASHAM MORRIS 
Rating:
3.0

Customer did not leave a comment.

Tim Dettwiller 
Rating:
4.0

was over charged , they charged me for insurance I didn't ask for only had it 1 hour and charged over 70.00 NOT HAPPY

leslee Cutlip 
Rating:
5.0

Customer did not leave a comment.

sherry Powell 
Rating:
3.0

Make sure you don't take advantage of your customer when you system won't except a different drop off location.

Eric Conley 
Rating:
2.0

I used the U Haul app to schedule a 26 foot moving truck. When I arrived on 8/10/19, I was told the “guy on the night shift” had already rented the 26 foot, even though i had already scheduled it and the app said it was ready for pick up at 9:00 am. Instead we were given the only other truck there, a 20 foot. The guy working (Luxury? ) did apologize and take $10 off. But being forced to use a smaller truck made us take an additional trip and use up more time and money. I would recommend this location actually give paying customers what they asked for.

Elizabeth Liston 
Rating:
4.0

I would like to see the trucks with lower steps maybe 1 or 2 to be able access the truck. It was very difficult to get in even with a step stool. I personally won’t be using u-haul again because of this problem.

Cheryl Card 
Rating:
2.0

The trailer was not at the location i was told it would be. I had to drive 20 mins to and from the new location and it took a long time to process the pickup. Also my drop off location of choice could not be input correctly for some reason. Had to drive to a drop off further than the closest to home. The trailer itself was fine and the high sides were nice feature.

Heidi Cawood 
Rating:
2.0

He was busy aith store customers

Rebecca Beekman 
Rating:
3.0

The vehicle was new and in good condition but the foot wells had a lot of dried mud in them. That was the only issue.

jason morgan 
Rating:
2.0

I made this reservation a couple months in advance. There was no truck ready at the location I reserved it for. The extra miles put me over my limit.. By the time I received the truck, my help needed to leave, which put me over a day, adding $40. The hand truck explicitly said $10 on it, yet I was charged $20. This was a night ate from start to finish.

Tricia HOWARD 
Rating:
3.0

Car hauler ratchet mechanism was rusty. Very hard to use.

James Tillison 
Rating:
5.0

Customer did not leave a comment.

Melinda Mouser 
Rating:
4.0

Have more options to choose from. There was 1 truck at this location.

Anthony Yanasak 
Rating:
3.0

The door to the trailer was somewhat bent and hard to open. I had to attach the trailer to the truck myself. Sales clerk pointed out the trailer and went back inside the store. Previous uses of Uhaul, the sales person assured that the hookup and wiring were all correct before I left the location. Checkin and checkout went smoothly.

terry groninger 
Rating:
5.0

Customer did not leave a comment.

Kevin Hunt 
Rating:
4.0

Be sure your customers know that you close at midnight and it is not entirely a self pick up.

Andrew Pullins 
Rating:
5.0

Customer did not leave a comment.

Michael Silleck 
Rating:
5.0

Customer did not leave a comment.

david cutlip 
Rating:
3.0

I had reserved the equipment online and had selected the location in Washington Court House as the preferred pickup location. I was not notified at that time or until I called to verify the day before I was to pick up the equipment that it was not at that location but at a location 10 miles away. I received no notification from Uhaul that the equipment was not available at my preferred pickup location either through email or phone. This caused some issues in the pick up of the equipment and the timing to do so.

Robert Humphrey 
Rating:
4.0

Customer did not leave a comment.

Mark Loyd 
Rating:
5.0

Customer did not leave a comment.

James Billings 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Stephen Cagnoli 
Rating:
5.0

I would say just really nothing to improve, it is inside a shell station, so the main cashier could be busy trying to tend to customers and get the uhaul order finished, but really it is such a good system and the trucks drive like butter.

Martin Graham 
Rating:
5.0

Customer did not leave a comment.

Darlene Coppenhaver 
Rating:
4.0

Customer did not leave a comment.

Richard Glass 
Rating:
5.0

Truck for being under 10,000 miles already needed an alignment and steering wheel made noise. Our reservation from the get go was screwed up and non of it was right.

Jessica marie Nimmo 
Rating:
3.0

I loved that this location was open on a Sunday. We had an emergency and they were there to help us!

JOYCE REED 
Rating:
3.0

Customer did not leave a comment.

tammy lynn mcie 
Rating:
1.0

My experience was not what I wanted because I was given the wrong address and that address took forever to find the right address I needed. I was late picking it up and cost me more money for extra miles and gas.

Lindsay May 
Rating:
1.0

When I picked my trailer up I paid for one extra day plus I was given a free day because of a mistake on the order. After I dropped it off this clown billed my card for another day without telling me. I had better be reimbursed for that Not happy at all with this person!

Richard Forness 
Rating:
1.0

My husband and I booked a 20' U-Haul. When we got to the pick-up location, the only one they had was a 15' which was way too small for the things we needed to move AND it ended up costing us the same amount of money!!!! The clerk told us that he had tried to call, but my husband and I did NOT receive calls or voicemails telling us that our truck was not available.

Chelsie Craft 
Rating:
3.0

I have always used U-Haul when moving and every location has always given a certain amount of "free" miles. This location charged for every mile and we were told the insurance to cover the vehicle was $14.00. We were charged $42.00. I will NEVER rent U-Haul from this location again!

KATHRYN NIXON 
Rating:
5.0

The men their were super nice and very helpful

MACKENZIEF HALLEY 
Rating:
3.0

Customer did not leave a comment.

brenda guernsey 
Rating:
5.0

Customer did not leave a comment.

Jackie Sewell 
Rating:
5.0

Gentleman that helped was great, and clearly cared about me as a customer.

DANIEL WAITS 
Rating:
5.0

What you can do to improve for the next customer would be to let them know that the cost isn't what is stated on the advertising sign. The sign said 39.95. I told the gentleman that I was taking the Uhaul to Washington Court House and back and he said that would be fine. When I reserved the Uhaul, there was a pre-authorization of $80.16 on my card. I assumed it was for a deposit plus the Uhaul fee. When I took the Uhaul back, I put $8.50 of gas in it to fill it back up. I drove it 29.3 miles, I believe and I was charged an extra $29 and some change because I went over 20 miles. I was very disappointed with the price that ended up to be $90 and some change plus an extra 8.50 for gas. When a customer isn't given the "extra cost" information, it can result in that customer obtaining services elsewhere. Thank you and have a wonderful day. I picked the truck up roughly around 4:30pm on 04/01/2016 and returned it roughly around 10:00am on 04/02/2016. Thank you and have a wonderful day.

tammy wilson 
Rating:
1.0

When i got the truck it was on 3/4 tank. When i was done worh the truck it had more than 1/2 tank of gas. Filled it back to 3/4 tank like i was supposed to. The guy at the gas station said to fill it up. Ummmm....no!!! It was not full when i got it. Long story short they charged me $60 for gas!!! Horrible service and i will never go there again!!!! Total rip off!!!!

HEATHER GALLAGHER 
Rating:
4.0

Customer did not leave a comment.

KENNETH BEBOUT 
Rating:
5.0

Very friendly staff

SHAWN FINNERAN 
Rating:
5.0

Went as promised all is well

John Dillon 
Rating:
5.0

Customer did not leave a comment.

TIM CONNER 
Rating:
5.0

Customer did not leave a comment.

LINDA BARROW 
Rating:
1.0

The manager didn't know how to run a debit card for payment. Also, I had paid via the phone with my debit card 2 days prior as I rented the truck for my daughter. Finally, the truck died and had to jump started twice. A nightmare!

Hannah Caldwell 
Rating:
3.0

Customer did not leave a comment.

STEPHEN CAGNOLI 
Rating:
3.0

make sure reservations are kept as promised, trucks where they are supposed to be.

SCOTT DUNN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top