Not a thing JD Towing was a pleasure to deal withMAUREEN O.
Customer Reviews for JD Towing & Hauling Inc
(Distribuidor de U-Haul del vecindario)
Newfoundland, PA 18445
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not very friendly. Waited a half hour for someone to show up and check me in. Didn't secure trailer correctly. Also told me my appointment was a hour earlier than it was.STEVEN D.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.susan Z.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.YAKOV G.
El cliente no dejó un comentario.Saurabh W.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.June K.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.MARISOL V.
Very friendly and helpfulGARY W.
Good service, no issuesMatthew M.
El cliente no dejó un comentario.Jacey C.
El cliente no dejó un comentario.Robert W.
Our assigned time for pick up was 10am, but no one showed up to give us the truck until 10:30. They need more staff so they can be on time!Steven M.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Matthew M.
Not use uhaul when moving. Tire pressure was 30lbs in front tire. I was emailed new time and location for pickup within 24 hours of my rental. I was told there were no vehicles in any area close to me. Had to drive over an hour to pick up. Totally screwed me multiple times. Your employees I talked to on the phone could care less that I was troubled I will never use uhaul again for my frequent moving needs.Eric Y.
El cliente no dejó un comentario.George K.
- The lady at this location was particularly unpleasant and rude, both in person and over the phone. - The pads in the bags were quite wet and smelled like mold. They could not be used and upon reporting it back to her, she claimed to be the "sort of manager", and cannot help in the refund. Rather, I was told to call the 1-800 number. No human being ever answered the phone after more than 20 minutes. Live chat with a representative revealed that the truck was recorded as still being dispatched. As of July 8th, the truck which was rented in less than a day and returned on July 5, still was not recorded as returned. Another attempt is being made today, the 9th to find out if the truck is finally registered as returned and to proceed with the refund.Safiya B.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.Jeff M.
I spoke with Leanne prior to my rental and she was very knowledgeable and help in picking out what size truck would suit my needs. An as for the rental process it was fast and she was a pleasure to work with.Michael R.
El cliente no dejó un comentario.JOSEPH J D.
El cliente no dejó un comentario.Michael B.
The person who checked me out got snippy with me when I (politely) told her my 15 foot truck only had a 12 foot cargo bed. It didn't seem like she was interested in trying to resolve the issue, but her co-worker overheard the conversation and came over and politely explained that U-Haul corporate calls what I had a 15 foot truck because it has a 12 foot cargo bed with 3 additional feet of space that was just over the cab. This didn't do me much good because I had enough cargo (including an almost-14 foot boat) to fill the full 15 feet - as it turned out I ended up having to leave the boat behind, which was a big disappointment. This seems like false advertising to me, but I realize this is a U-Haul corporate issue and not an issue with the pickup location.William A.
El cliente no dejó un comentario.Albert W.
I am not happy you don't have the ramps on the trucks anymore. This was a nice item to have and caused issues with me loading some of the items.Marc A.
Great uhaul location.I use them all the time.John P.
Drop off was easy and very professionalBruno M.
Reserved online and picked up at counter, friendly efficient people. Online system is too cumbersome, screen after screen then multiple text messages. UHaul needs to simplify that part of the process.Gregory S.
The father and daughter team at FDR Towing could not have been better. They provided late-night assistance when we struck a deer on I-84 just east of Scranton, PA, and were tremendously responsive throughout the night and until we resumed our trip the following morning, helping to make various arrangements and driving us from the damaged vehicle to our emergency overnight accommodations. Leaving the damaged vehicle so we could transfer the load to a U-HAUL vehicle the next day and driving us from our hotel to their location to pick up the U-HAUL vehicle.Stephen S.
El cliente no dejó un comentario.Lance D.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.James G.
The owner was 1 hour late getting there. Meanwhile I am paying movers at the location to just stand around. When I tried to call u-haul to close out the ticket, I was on hold for 1 hour EXACTLY and then disconnected. I tried to close it out on my phone but there was at least a 20 minute wait for help to turn on location services. I feel that this has cost me extra money for the movers and i should be reimbursed at least in part.Sandra L.
Nobody was at the drop off location I was there at 3pm nobody answered the phones and no answering service. And now being charge for fuel when truck had 7/8 of a tank of gas and can't anybody on phone from drop off spot or u-haul this is a bunch of shitEdward L.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.ELIZABETH H.
El cliente no dejó un comentario.Leo D.
the agents were very accomodating to my request to change the pick up time and matter related to my rentalMatthew A.
El cliente no dejó un comentario.MICHAELY R.
Lights did not workDaniel B.
Be a little more friendlier at the front desk. The young lady at the front desk made it seem like an inconvenience to rent the truck.Robert S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Katherine N.
They had a sign on the door which said they did not use masks, and they did not in violation of PA law. They watched, amused, from the window as I struggled to back the trailer to where they said they wanted it, and offered no help. They left it to me with a medical issue with my arm to unhook the trailer, again offering no help. The original drop off in the contract was much closer in Hamlin. Closed on Sunday, but with 24/7 drop-off and I should have just insisted on that rather than the switch to Newfoundland.Richard P.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.John S.
I was very close on my travel mileage. So if I had to take a different route I would have been over. Otherwise the truck was very comfy and stayed warm thru the snow storms I hit. Thank you. I always used uhaul. Great company.Barbara S.
Convienient, rides beautifully and wel maintained.christina S.
El cliente no dejó un comentario.Douglas H.
The truck smelled like body odor and the girl didn't explain anything at all, although she was friendly. This was not the location i had requested it was about 15 miles awayVicky T.
El cliente no dejó un comentario.Dennis L.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.Dale B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.vinod G.
El cliente no dejó un comentario.Juan G.
I was disappointed that my pick up time and location was moved the night before I was to get my van. I I was supposed to be notified by email and phone but did not receive the notice until the day after we had to drive 30 miles out of our way and 3 hours later to pick up are rental which caused many different issues with my plan to move furnitureApril A.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.CHARLES G.
Wonderful people to deal with, polite and efficient. I would highly recommend them and will use them again when needed.Raymond C.
The female worker at this location was very helpful. Staff was very friendly.Eric C.
The location was fantastic. The girl in the office was extremely helpful and had amazing customer service skills. Uhaul however, ZERO STARS!!!!! Awful, Awful, Awful......Kevin B.
Steering wheel was very loose drivingBrian G.
El cliente no dejó un comentario.TODD V.
wish workers would wear their masks. They did notPatricia C.
El cliente no dejó un comentario.SAMUEL B.
there was damage on the side of the truck that was not represented in the self-check-in photos. This may not have had anything to do with the pick up location itself.matthew S.
Just keep-on as you are.Robert C.
Excellent serviceKeith B.
I have the highest praise for the young woman working at the counter. She was great.William B.
Trailer suspension broke and blew out the tire. I was unable to complete my miveMichael D.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Janet N.
El cliente no dejó un comentario.Samuel J.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Gay W.
I returned the truck I had on the 10th of June at I think around 8 p.m.. I was able to have the truck until the 11th of June at 10 a.m. the truck needed to be back. when I got my receipt from this place it stated that their truck was returned at 8:26 p.m. on the 11th and a charge of $40 was for an extra day of usage. That is incorrect and that makes me very upset and will think twice when I want to do a u-haul. This place should not be a U-Haul outlet if they do not have responsible people like they did when I picked up the truck they were amazing.pamela B.
Nothing... everything is goodJoseph G.
They were great!Roxanne R.
Very friendly made the process easyAlicia B.
All was good. Van was clean and in great shape; it got better gas mileage than I expected. It was ready when I expected it to be and easy to return with the key drop box. GraciasSamuel J.
El cliente no dejó un comentario.Phillippe M.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.Matthew P.
Nothing The woman at the counter who help us was very nice and helpful through the process. She made it easy. Thank youGrzegorz P.
I had to go to this location because they didn't have the trailer at the original location, MS AUTO BODY. I had to travel 15 additional miles to pick up the trailer.Rudolph S.
service was fast and easy. would recommend this location to friends.THERESA C.
El cliente no dejó un comentario.Charles S.
See comment aboveDANIEL H.