Customer Reviews for JCP Auto Sales
(U-Haul Neighborhood Dealer)

200 reviews

1987 W 4800 S   Roy, UT 84067

(801) 528-9181

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 12 pm–6 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 528-9181

1987 W 4800 S
Roy, UT 84067

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 12 pm–6 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Misty M. 
Rating:
3.0

The man who was there that day and helped us was very nice. The place just doesn't appear to be a U-Haul drop off/pick up.

Charlyn P. 
Rating:
5.0

Customer did not leave a comment.

Margo C. 
Rating:
5.0

Prompt and courteous attention to customer needs. Owner worked directly with us and it was apparent he values the relationship.

Brian C. 
Rating:
5.0

The guy I interacted with was absolutely amazing and I will totally use this location from now on.

Keneina J. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

The owner was very nice and profesional and explain the process

Jeaneth O. 
Rating:
3.0

The owner needs to clean up all the nails in the parking lot.

Richard F. 
Rating:
5.0

John at JCP was beyond outstanding! We needed a moving truck on a Sunday and only had a couple locations with the size we were needing. Even though JCP wasn't open we were able to use the 24/7 pick up feature. However we ran into issues and was able to contact John and he swung down and helped us even on his day off! He was a gem and a half to do so, we appreciated that greatly, and was pleasure to work with. JCP was a little further away but I would easily make the drive to work with them again! Amazing service!!

Shay H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
4.0

So easy to work with and very helpful. Thank you

Laurie R. 
Rating:
5.0

Nothing, John is the best!

Bryan O. 
Rating:
5.0

Very kind, friendly and efficient!

Jerrad P. 
Rating:
3.0

Customer did not leave a comment.

Woodrow K. 
Rating:
5.0

Customer did not leave a comment.

Tiffiny L. 
Rating:
5.0

No issues

Dennis J. 
Rating:
5.0

Awesome experience!

Devin J. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Very nice guy

Michael L. 
Rating:
5.0

Everything was great

HEIDI S. 
Rating:
5.0

Quick and friendly service!

May W. 
Rating:
5.0

Customer did not leave a comment.

Heidi J. 
Rating:
3.0

Nothing

Greta G. 
Rating:
3.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

He was very helpful. Super great about explaining all the paperwork. I would definitely recommend this location to any friends or family looking to rent a Uhaul

Joseph D. 
Rating:
5.0

They had what we needed at the last minute on moving day, and it was such a relief. So easy.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The gentleman there was very courteous and friendly very helpful, and I rented another trailer

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

Lois R. 
Rating:
3.0

Customer did not leave a comment.

Dave A. 
Rating:
1.0

Make sure equipment asked for is stocked in the truck and if you don't have the equipment than you should contact the customer and let them know.

Michael H. 
Rating:
1.0

Provide a location for the key drop box so I don't have to walk all around the building to find it.

Brian J. 
Rating:
4.0

Picked the truck up before opening hours using the app. Give yourself plenty of time, the app was very slow and didn't work well. Could not get the locks open - once we finally got connected to the local customer service, we were on our way in no time. Owner also personally followed up once he realized that we were having trouble.

Russ A. 
Rating:
5.0

Very friendly even though it was a holiday weekend he was very helpful and waited closing time for me to return my u-haul

Kathy M. 
Rating:
3.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Was great to work with me on the return of the equipment. I would work with this location again.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Easy to work with and took my needs and personal situation into consideration.

Jeff A. 
Rating:
2.0

Cleaning the windshield and headlights. The windshield on this u-haul was covered in dead bug splatter as well as the headlights.

Bonnie B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Everything was perfect. Don't change a thing.

Vivien L. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
4.0

Customer did not leave a comment.

Torri G. 
Rating:
4.0

Customer did not leave a comment.

Courtney P. 
Rating:
4.0

The man was very nice and helpful

Gary J. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

I used to Smart Phone after hours check-in, rather attempted to use it. The U-haul app was not working, and after 4 or 5 attempts I abandon the process and left the keys in the drop box. I left the truck and trailer cleaned and fueled per the contract. I called the location during regular business hours and the gentlemen was very helpful, indicating he would check the equipment in normally.

Roy B. 
Rating:
5.0

Friendly employees and they make things so easy and ready for me.

Mere A. 
Rating:
5.0

Call ahead to drop off.

Donald H. 
Rating:
4.0

The location needs adequate lighting. We returned our truck late in the evening after completing our move. Unfortunately, we drove right past as there was no illuminated signage to indicate (at least not enough) to indicate it was the drop-off spot.

Sam R. 
Rating:
5.0

Smooth transaction

MARK N. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

They forgot to pack my moving blankets but other than that everything was good.

Mario R. 
Rating:
5.0

The truck was ready for us on time and they went over everything before we left. Excellent service and we will recommend to everyone!

THOMAS M. 
Rating:
5.0

Nothing. It was quick and painless

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

I'm looking forward to working with them in the future. Great owner very personable and efficient. Enjoyed the experience!!

ADRIENNE Z. 
Rating:
2.0

The truck was clean. The windshield had a crack about 18" long right in front of my face. it is illegal to drive a car in this state with a crack like that. The back door had a very difficult time opening and closing for the last foot towards the bottom. I think it is ridiculous that you are having me rate just this location when the rental experience provided by Uhaul was incredibly bad. I want to be able to tell you just how much that sucked, to the point where I never want to use U-haul again, and I'll do my best to point all of my friends to another company as well.

ADAM P. 
Rating:
5.0

Second time getting a truck from JCP, he is very efficient getting all the paperwork done and helping to get you on your way. He does not rush you out the door but is extremely mindful to not waste your time either. Easy pick up and drop off here.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

the vehicle had an issue with the alignment, on a banked left turn it would turn harder to the left. Also the Air conditioner stopped working regularly just out side of Boise. it would come on if the engine was idle at below 2000 RPM or when we were accelerating up a hill and the rpm was over 4000. then the air would activate. this is not the fault of JCP auto Sales he would not have known

DEANNA B. 
Rating:
1.0

Cancelled on me so I had to travel 30 miles to get a different truck.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

Customer did not leave a comment.

Darrell K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

MIRLENE D. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
1.0

Not only take the reservation but keep the reservation

Carl M. 
Rating:
5.0

Not a lot of inventory, but great people.

Gregory K. 
Rating:
3.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Great service smoothly ran

Andrew B. 
Rating:
5.0

I think you did an excellent job taking care of me at the office. So thank you very much. If I ever need another Uhaul. I will go to jcp Uhaul. Inogden.Thank you very much for renting me the truck .

Debra M. 
Rating:
5.0

The rep was super helpful

DEBORAH H. 
Rating:
5.0

Make the check in process easier

jeff T. 
Rating:
5.0

John was very helpful and accomadating. My mover called me last minute and said there truck broke down. I'm glad JCP auto sales was open and the customer service was outstanding! I will refer them where I can. Thank you, Shane

SHANE C. 
Rating:
5.0

Loved the customer service!

Ketashia S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

Bennett H. 
Rating:
1.0

We arrived to drop off our rental at 5:30 p.m. the location is supposed to close at 7:00. When we arrived the building was dark and locked. I called the phone number and the gentleman who answered was rude, he state that he "had to leave" and that we were to leave our rental there and he'd check us in when he arrived the next morning. Very unhelpful and poor service.

Luke L. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing! I had previously returned a rental to JP Auto Sales when we moved to Utah. They took such good care of me, that I decided that I will rent from JP Auto Sales whenever I need U-Haul products. They are amazing. Thank you U-Haul and JP Auto Sales!

Benjamin P. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
3.0

sweep truck out and make sure cab vent controls work properly

Susan H. 
Rating:
5.0

This rep was super friendly, professional, and respects my time. As soon as I told him my phone number my name must have popped up and he remembered me from before and was extremely welcoming and friendly which was great because I had a rough day that day

BRIDGETTE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES PATRICK C. 
No reviews have been submitted for this location.

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