Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)

453 reviews

600 S Water St   Burnet, TX 78611

(512) 715-0378

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 3:00 pm
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(512) 715-0378

600 S Water St
Burnet, TX 78611

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 3:00 pm
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My first reservation, with another agent, was terrible. They were closed on the day I was going to pick up truck and found out from Uhaul Customer Service they didn’t even have the size truck I reserved. Burnet location saved the day.

Kenneth Lott 
Rating:
5.0

Customer did not leave a comment.

Paul Cothran 
Rating:
5.0

Thank you for the providing professional and friendly service!

Jeffery Williams 
Rating:
5.0

Customer did not leave a comment.

BILL ROBERSON 
Rating:
5.0

Customer did not leave a comment.

Kathy Adams 
Rating:
5.0

Customer did not leave a comment.

RANDALL SCOGGINS 
Rating:
4.0

The online app was difficult to find my location. And the pricing was very expensive. I feel like I was over charged

Abraham Montano 
Rating:
4.0

Customer did not leave a comment.

William Welch 
Rating:
5.0

Our experience was above expectations. The trailer (6x12) pulled extremely well both unloaded and loaded. The low height made for better gas milage. The only thing we would like to see is the availability of a taller trailer in the same configuration as I hit my head a few times loading!

NEAL LEONARD 
Rating:
5.0

Customer did not leave a comment.

LOTTIE STEWART 
Rating:
5.0

Customer did not leave a comment.

Shannon Wren 
Rating:
5.0

Customer did not leave a comment.

Jay Perea 
Rating:
5.0

Customer did not leave a comment.

Nicholas Dzurisin 
Rating:
5.0

Wonderful experience. Customer service was excellent as usual!

Katherine Nelson 
Rating:
5.0

Customer did not leave a comment.

Bennie Haynes 
Rating:
1.0

Although uhaul is a reputable and fairly priced company the manager at this location is a bit much. She charged me $15 on what was $5 worth of gas when the tank wasnt at the half mark to begin with. Would not recommend this location to a stray dog.

Sandra Artecona 
Rating:
5.0

no problems with the rental, BUT i received SEVEN emails regarding the reservation all within 2 hours. this was a RIDICULOUS amount of emails. come on! no one needs to read seven phooking emails about a $15 trailer rental. How bout yall cut down on the EXCESSIVE emails next time?

Catherine Burns 
Rating:
5.0

Customer did not leave a comment.

Galen Kemp 
Rating:
5.0

Excellent staff. Thank you for everything. I would recommend u haul to anyone.🙂

lisa downing 
Rating:
3.0

The drop-off location key was not obvious and the directions to drop off the key were faded and barely legible

Christopher Flores-Lopez 
Rating:
5.0

Pleasant employees,some computer issues, not thier fault had to redo transaction but overall great experience!

Jeff Garner 
Rating:
5.0

Customer did not leave a comment.

Arthur Oakes 
Rating:
5.0

I was an AFM for over 10 years and these are truly the most polite and patient people I’ve worked with. From a customer perspective, they explained the procedures and are on board with all programs.This MCO is indeed lucky to have this dealer .

Mitchell Pearson 
Rating:
5.0

Customer did not leave a comment.

DAVID MARMONTI 
Rating:
5.0

Customer did not leave a comment.

Dennis Rivera Jr 
Rating:
5.0

Customer did not leave a comment.

BELINDA PAYNE 
Rating:
5.0

Customer did not leave a comment.

Mark Magee 
Rating:
5.0

Very helpful and patient.

jo tindel 
Rating:
3.0

Lighting poor in drop off area when dropping off at night.

Johnny Head 
Rating:
2.0

Customer did not leave a comment.

kalisa foster 
Rating:
5.0

Very convenient location. Staff was professional and helpful. I would recommend this location.

Stacey Leal 
Rating:
5.0

Customer did not leave a comment.

WILLIAM NEIGHBOR 
Rating:
5.0

Customer did not leave a comment.

darrell woods 
Rating:
5.0

Nothing

darrell woods 
Rating:
5.0

Customer did not leave a comment.

Michael Stephens 
Rating:
5.0

Customer did not leave a comment.

M E Lind 
Rating:
5.0

Customer did not leave a comment.

William Ringstaff 
Rating:
5.0

Customer did not leave a comment.

Nicky Klaudt 
Rating:
5.0

Customer did not leave a comment.

joy anderson 
Rating:
5.0

Customer did not leave a comment.

Garry Anderson 
Rating:
5.0

Customer did not leave a comment.

Lane McClanahan 
Rating:
5.0

Nothing really. The location was easy to get to and the staff were efficient and friendly. If I would point out anything, I am highly allergic to animals, especially dogs and cats. There was a dog in the shop and that made me uncomfortable. But I will point our the animal was well mannered and pretty much stayed away from me, so it did not become an issue.

Geryl Darington 
Rating:
5.0

Customer did not leave a comment.

Michael DeLaCruz 
Rating:
4.0

Customer did not leave a comment.

arthur cole 
Rating:
5.0

Not a thing. The team at The Mail Box Office are always extremely knowledgeable and helpful with everything.

Korey Cain 
Rating:
4.0

None

Jerry Parker 
Rating:
3.0

Customer did not leave a comment.

Shirley Copley 
Rating:
5.0

Customer did not leave a comment.

CHARLES MAKOSY 
Rating:
1.0

The location or the people isn’t the problem, it’s the phone call customer service that isn’t professional. No one knows what’s going on, it’s garbage.

Jose GarciaJr 
Rating:
4.0

Thanks

reginald brewer 
Rating:
1.0

Customer did not leave a comment.

Austin Moon 
Rating:
2.0

I used U-Haul 24/7 truck pick up and when I got to the location to pick the truck I used the process to do the pickup and it told me I had to wait until the location was open and do it in person. So why was I given the option to do a pick up like that when it wasn't even possible? And to top it off, even though I used the U-Haul site days before, customer service said their wasn't equipment assigned to my order, but could see I had a reservation. After waiting at the location of it to open, which put me way behind my schedule, the owner of the location also saw I had a reservation but also didn't know what truck I was renting. The whole thing was a mess.

Logan Lynch 
Rating:
5.0

Customer did not leave a comment.

Larry Taylor 
Rating:
5.0

Customer did not leave a comment.

John Shull 
Rating:
5.0

Great service by both associates. Professional, respectful and helpful

Steven Beck 
Rating:
5.0

Very helpful with questions and very friendly

cecil york 
Rating:
3.0

Could not find the drop box easy

JEREMY MYERS 
Rating:
5.0

Roy & his staff were 1st class all the way. Keep up the GREAT service

Timothy Taylor 
Rating:
5.0

Customer did not leave a comment.

Loc Do 
Rating:
5.0

Customer did not leave a comment.

Steven Hoover 
Rating:
5.0

Customer did not leave a comment.

Craig Harris 
Rating:
3.0

A lot!!! My reservation was with a near downtown Austin location. I drove 70 miles to Austin to pick up the trailer that was reserved only to be told they did not have it available. I had movers scheduled to help load the trailer. I was told the closest location with the trailer size I needed was in Burnet over 50 miles away! If I would have received a call telling me the trailer was not available and that I would have to pick it up in Burnet I could have picked it up on my way to Austin to load my daughter's belongings for the trip to Nashville. Giving me a $50 credit is not sufficient for the gas and time spent to drive 100 miles round trip plus my time and aggravation. I used U-haul many times in the past and this was the worst experience. I was not the only customer in the Austin location to be told the equipment they had reserved was also not available. U-Haul needs to seriously review their reservation process!

Alejandro Cantu Jr. 
Rating:
5.0

Customer did not leave a comment.

David Beckham 
Rating:
5.0

Customer did not leave a comment.

BRUCE EDWARD ACUNA 
Rating:
5.0

Customer did not leave a comment.

JOHN ORR 
Rating:
4.0

need newer light connecters. old style flat connecters do not match new ones on 2018 vehicles.

Thomas Barrett 
Rating:
5.0

Customer did not leave a comment.

JOHN HOSTERMAN 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DOUCET 
Rating:
5.0

My rental went as smooth as could be. Friendly service and the truck ran great. Will definitely use them in the future and will certainly recommend them to others.

DAVID YANCEY 
Rating:
5.0

Customer did not leave a comment.

Larry Hartwell 
Rating:
5.0

Customer did not leave a comment.

Jann Evans 
Rating:
5.0

Customer did not leave a comment.

Hoyt Truelove 
Rating:
4.0

I tried 4 times in 10 days to get a truck rental 3 of those were canceled by other dealers for different reasons. Finally this place had one. This location is good, but I'll never recommend uhaul again. It's to much of a Hassel to find a dealer that actually has the products they say they do. Penske from now on everybody.

cody broker 
Rating:
5.0

Customer did not leave a comment.

Charlene Crawford 
Rating:
4.0

Customer did not leave a comment.

David Migl 
Rating:
5.0

Customer did not leave a comment.

DANIEL BOONE 
Rating:
5.0

Customer did not leave a comment.

Rhonda New 
Rating:
5.0

Customer did not leave a comment.

Paul Seymour 
Rating:
1.0

Maybe not charge me for a dolly that I never received.

Deniese Hawkins 
Rating:
3.0

I am a disabled veteran that had to go in the hospital for three days while I was on this trip it would be nice if U-Haul would consider refunding those three days to me. Also I have Disagree to the cleaning fee I cleaned the truck out!

JEREMY MYERS 
Rating:
5.0

Customer did not leave a comment.

Charles Guthrie 
Rating:
5.0

My only complaint is that $19.95 is advertised. We only moved things in the city to our storage shed and ended up paying $80 something. The fuel was at 7/8 full and we were charged $18 for fuel. That’s ridiculous… This location and workers were great other than that!

Chase Johnson 
Rating:
5.0

Customer did not leave a comment.

John Kindred 
Rating:
3.0

Customer did not leave a comment.

Randal Swanberg 
Rating:
5.0

Customer did not leave a comment.

TERESA LOYD 
Rating:
5.0

Customer did not leave a comment.

Jim Castello 
Rating:
5.0

Customer did not leave a comment.

mike brode 
Rating:
4.0

Customer did not leave a comment.

Linda Pateman 
Rating:
5.0

Customer did not leave a comment.

Kevin Harrod 
Rating:
1.0

Truck did not have moving pads on hold for more then an hour then the phone disconnected.

Jerremy Payne 
Rating:
5.0

Customer did not leave a comment.

HEATHER MCALLISTER 
Rating:
1.0

This was the 3rd location u-haul sent me to pick up equipment reserved weeks in advance. I spent hours on the phone with u-haul personal who informed me they had NO OPTIONS TO HELP ME and then transferred me to someone else who was also not helpful. I was told the equipment was at location 30 minutes away only to find out they no such equipment. After driving to a 3rd location an additional hour further away we found the requested equipment and I drove 90 minutes back to the original location... working with U-haue was a fiasco from HELL!

DAVID HAWES 
Rating:
4.0

Customer did not leave a comment.

Felicia Martinez 
Rating:
5.0

Great service

CYNTHIA COHRS 
Rating:
5.0

Customer did not leave a comment.

KERRY SEMON 
Rating:
5.0

Customer did not leave a comment.

KERRY SEMON 
Rating:
5.0

Great service and great employee:)

Cynthia Cohrs 
Rating:
5.0

i think it was complete crap that i had a reservation in place for weeks and had to drive an hour from austin to get my trailer in burnett.

CLAY WOMACK 
Rating:
5.0

Best service fast and friendly!

ADRIAN GUTIERREZ 
Rating:
3.0

Customer did not leave a comment.

JOHN RENFROE 
No reviews have been submitted for this location.

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