El cliente no dejó un comentario.Adele J.
Customer Reviews for Jasper Exxon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.Wanda G.
El cliente no dejó un comentario.Lora B.
Front tires were worn like out of balance. Some tread wore down and away.Dave T.
El cliente no dejó un comentario.WILLIE K.
Great customer service skillsRV Doc R.
Jasper Xxxon is greatPatrick M.
El cliente no dejó un comentario.Leola B.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.Dennis F.
I wish there was an option for a lower rating. The absolute worst U-Haul I have ever experienced. I can't believe you actually allow these people to have a dealership - terrible. I had the same experience the first time I used these people - I'll never use them again.BYRON F.
I rented this trailer thinking that their all trailer has remp for easy moving, but I found out after I went home 100 miles away from there that there was no remp , couldn't move stuff that I really wanted to.anil P.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Jessica B.
El cliente no dejó un comentario.donald M.
Was hard t o.pull out. Needed assistance to get on trailerLinda L.
Drivers door is missing rubber trim causing loud wind noise Need new windshield wipersbryce W.
El cliente no dejó un comentario.debby L.
El cliente no dejó un comentario.Garrett R.
I get caught up in a highway accident and was delayed by police from returning vehicle by 2 hours and her billed an extra day of rental. I believe that is completely uncalled for in life. Sometimes the are situations beyond any human control and I don't believe I should be punished for actions of government intervention!!!!!Traci P.
El cliente no dejó un comentario.john F.
Everything was greatWILLLIAM T.
The owner was rude and insulting. I called 1-800-GO-UHAUL and told the representative what happened. She was appalled and wrote a report on what happened. And, my truck wasn't even there. When I asked the owner if I'd be getting my rental, he said, I DON'T REALLY CARE IF YOU GET A TRUCK OR NOT. I OWN THIS PLACE!!!valarie S.
The assistance I received was outstanding. Dianna was personable, friendly and genuinely interested in my move going smoothly.RICHARD T.
I dropped off the truck on Sunday 11/7/21 at 5:00pm (contract said to return truck by 8:00pm) and I received an email charging me with an additional day. I emailed to dispute the charge but no one has contacted me regarding the issue.Marc M.
El cliente no dejó un comentario.DALA R.
El cliente no dejó un comentario.SALLIE W.
It took me 2 hours to get someone on the phone for me to unlock the vehicle to get the keys.Tammy S.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.RAYMOND L.
El cliente no dejó un comentario.DOUGLAS A.
El cliente no dejó un comentario.Bill H.
Make it easier to get started with the keysKennedy J.
Their Uhaul associate had to leave before I arrived but the staff worked diligently sorting through the rental process until I had the equipment I needed. GraciasCarl F.
This team went above and beyond to help me. I'm very appreciative!INDYA MYRIAH R.
The equipment was clean but would recommend oiling the rachet straps and bolts for easier movement and operator use.rebecca H.
Not being a self-serving jerk, but coffee would have made the morning easier, even if it cost a buck or two... I suppose that is a personal problem.John M.
Pick-up and drop off location staffs were great.Christopher R.
Did not have a utility dolly.Jeffrey L.
El cliente no dejó un comentario.ELIZABETH W.
El cliente no dejó un comentario.PATRICIA T.
El cliente no dejó un comentario.RAYMOND R JR S.
After uhaul were totally horrible, the people at this location saved our day. The people at exxon went above and beyond to make our move happen. Uhual corporate are horrible people who don't care about screwing people over.Brittani K.
not friendly at allROGER R.
El cliente no dejó un comentario.LINDA Y.
Could clean the place up a little- but what is more important is that they have always had what I needed and most of the staff is friendly and helpfulKEITH K.
The location being closed on a Saturday made us have to use the internet. Most ridiculous procedure ever. It took over an hour and a half to finally get in the truck. Unlimited phones calls, holding for over a half hour for a phone representative to help us get in the truck. Will never use that service again. If you can't better app or self-service then Ryder or Penske is for me. Ruined our whole schedule for the day.Richard N.
El cliente no dejó un comentario.JESSICA P.
El cliente no dejó un comentario.Heather W.
Business was closed when I dropped off truck/trailerJAMES W.
El cliente no dejó un comentario.Darrell B.
El cliente no dejó un comentario.Jeanne L.
People here are always friendly and informative.LARRY C.
We had trouble with the online check in but even though the site was closed they answered the phone and gave us directions as to what to do with the key and where to park the truck. Very helpful!Donald F.
El cliente no dejó un comentario.Lee D.
This is strictly a DIY facility - you find it, you hook it up, you park it, and you unhook it. UHaul should fire these people as this is a potential personal injury lawsuit.Garth A.
All light on in truck was lit it truck needs work. Done to it. Ruff riding.Sharon Y.
Renting the uhaul was good but The hidden costs are ridiculous! They charge so much!Garika S.
The owner needs to decide, is he a Uhal dealer or a towing company. If you have questions or concerns and require help, then he is only a towing company. If your Uhal gets a flat and you need help, sorry not my problem, call the 1800 number. He sent me in a vehicle with 4 bald tires, and then one blew out, but hey not his problem. The Online Uhal were the best option for help and sent a guy right away. He informed me that he called the corporate office, as Xxon towing in Jasper Texas needs to have his Uhal privileges stripped for putting our lives in danger.254 8.
El cliente no dejó un comentario.RUSSELL M.
El cliente no dejó un comentario.Rick M.
A longer loading ramp would be nice.Earnest M.
I was charged $145.20 when I rented a 16ft trailor and charged $30.80 when I dropped it off, which was on the same day I rented it. That's rediculous to be charged for returning it. Also, the return destination that was given to me was incorrect and I had to drive around town to find itTREY R.
no one was thereLouis A.
El cliente no dejó un comentario.LARRY C.
Leon was very knowledgeable and sweet. He answered my questions and made drop off easy even on Thanksgiving.Anne W.
El cliente no dejó un comentario.Elton D.
El cliente no dejó un comentario.Julia N.
El cliente no dejó un comentario.Carl L.
El cliente no dejó un comentario.Terry M.
I turned in the Truck on Sunday as required and the drop off location did not the drop off until Monday causing me to pay an extra $44 and I want this refunded ASAP. Thank You Tim WiseTIMOTHY W.
El cliente no dejó un comentario.Cory L.
El cliente no dejó un comentario.CARL G.
El cliente no dejó un comentario.Chelsei S.
El cliente no dejó un comentario.russell M.
Everything was perfectPurita F.
El cliente no dejó un comentario.Teresa F.
The owner is extremely Rude and unwilling to be of assistance. Short and evasive on the phone, and does not follow up. A large majority of the Google reviews on his Exxon in Jasper, TX are negative, counting all the way to years back. I thought I had left an item in the truck I dropped off, he said would check and call me back. After several hours I called again and he said had not had time to look. I also told him I needed another rental and pretty much brushed me off by saying I needed to call another number because I was calling his mobile (what he has listed in your paper work) but he never offered the number, instead he hung up. I still haven't heard back regarding my item left in the truck. I need a one way truck rental to transport a few items to New Braunfels, TX for a pretty hefty fee I am sure and was going to get it through him, but I guess I'll have to take my business elsewhere. I guarantee you are loosing a lot of business with him.RENE H.
Originally told would save $40 by bringing to Kirbyville location, then when they changed the # of the truck in Austin, they changed destination to Jasper without asking and charged me the $40. We most likely won't rent again due to the extra charge, I could have left it in College Station for that price and not had to pay any extra fee in stead of driving it further to my parents. We emptied it in College Station.Kelly J.
El cliente no dejó un comentario.Bret B.
El cliente no dejó un comentario.WILLIE K.
I had to clean out mud from the posts on the light plug because they were all full of mud. Also, no one at this company wore a mask, even if they worked in the office. They were nice, but I will choose another location next time I rent. The Katy location where I returned the trailer was great, efficient and fast.HOWELL W.
El cliente no dejó un comentario.Robert R.
Very rude. Never signed any paperwork did not meet my expectations of u-haul . Also didn't do any inspection of my trailer or help hook up. Will not use them again.Tara W.
There was a bit of trash in the back of the truck, but it was quickly cleaned when shown to the owners.LETCHER M.
They were great to deal with!Diana W.
Excellent customer service and professionalism. A+ organization.affinty H.
Staff were very professional and helpful. Top notch group...affinty H.
This is a very rural area (small) town, maybe more signage and or some insight as to who is representing you at this location could help? Do these people represent you? You're located where they are? When one asks them almost any kind of question and it is not â€œDeeâ€, they â€œhave no ideaâ€ about anything regarding any steps or processes or basic information except that, â€œYou'll have to talk to Dee but, she's sick.â€ Are you guys hiring because of the Pandemic? Take care of your employees, do what you can to keep them, I love UHaul, have used them all my life and I do not appreciate nor blame them entirely but, this is why bad stuff can be said about good companies.Emily H.
Staff was not helpful and gave me a truck that had not been cleaned and had a heavy odor of cigarette smoke. I had ordered blankets and a dolly and didn't realize until the next morning that they weren't in the truck. Then during the move at about 3 hours into the ride, the left hand mirror fell off onto the interstate.Derek P.
Your company is wonderful. Thank God for you!Pamela G.
Bee is rude and not helpful at all, all she says is you booked it online you have to go online or call uhaul!! Maybe need some else handling this part of business!! I come over 200 miles, had previously reserved a 26' truck and a dolly (which would have held everything I had to get) but when I got there all they had was a 20' truck and NO dolly. I was moving my things over 200 miles away and could not make 2 trips and did not get everything I needed to get. So therefore, we had to load everything with our own hands, did not get everything and have to make another trip!! No fault of my own because I had previously reserved the 26' truck and a dolly!! Now the price difference between a 26' truck and a 20' truck was only like $30. But the cost of 2 trips is going to cost me ALOT more, not to mention the hardship of having to load everything, freezer, refrigerator, stove, washer dryer and other heavy things by hand because they didnt have dolly I had previously reserved!! I am very disappointed and will be calling uhaul asap!! Pitiful and sad that we had to go through what we went through considering this was already set up online at least a week in advance!! Besides now I have to figure out how to get the rest of my belonging because of their error!!!Angela B.
Have better trained staff in regards of customer service and UHaul's policies.Rashad A.
Drop off box no one to speak toCathy W.
I rented a drive on car trailer. Trailer in good shape. The straps for the tires were in fair shape. Right side lights at first didn't work. Started working a little while later.JIM M.
El cliente no dejó un comentario.Richard W.
The yard needs to be properly filled and setup as it was full of mud and huge pot holeskarl A.
Make the online web easier to return items.DAVID H.
El cliente no dejó un comentario.Barry T.