El cliente no dejó un comentario.DANIEL O.
Customer Reviews for J&Rs Ace Hardware
(Distribuidor de U-Haul del vecindario)
Porter, TX 77365
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 6:30 p. m.
- Sab.: 8:30 a. m. - 5:30 p. m.
- Dom.: 10:30 a. m. - 5:30 p. m.
- 7/4/2022: 8:30 a. m. - 5:30 p. m.
- 11/23/2022: 8:30 a. m. - 5:30 p. m.
- 11/24/2022: cerrado
- 12/24/2022: 8:30 a. m. - 4:30 p. m.
- 12/25/2022: cerrado
- 12/31/2022: 8:30 a. m. - 4:30 p. m.
- 1/1/2023: cerrado
- 4/9/2023: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
equipment was in great condition. all staff were helpful friendly and attentiveKenneth N.
El cliente no dejó un comentario.LUIS G.
Windshield was filthy. Would help to clean side mirrors.Al W.
The entire process was seamless.no changes needed.Steven P.
Great customer service from the young lady at the cash register!!GEORGINNA D.
El cliente no dejó un comentario.Danielle F.
El cliente no dejó un comentario.Ioan S.
El cliente no dejó un comentario.Pat R.
I renewed my driver's license and obviously I had the provisional one. They told me that I had to present the license in plastic. I had to go pick up my wife to get the truck. It would be good to improve in this aspect since the provisional document that they give in the DPS is legal with a photo and the number of the license.Francisco C.
I'll rent from JR's Ace Hardware anytime!Ian D.
El cliente no dejó un comentario.Ioan S.
JR's ACE was awesome. We normally go to U-Haul in Kingwood, Tx and I just hate that place. It takes forever to rent anything. It took maybe 10 mins to rent a truck at JR's ACE. The young lady that helped us was nice and helpful.david B.
Trailer was pretty beat upRussell H.
Above all customer service was on pointLESLINE V.
El cliente no dejó un comentario.ERNEST M.
El cliente no dejó un comentario.Rodney L.
The strap was broken and no one checked it before it was released to us.jerry T.
J & Rs was not the location U-Haul had me use for drop off. Instead i was informed to use the following location...222570 north interstate 59 in Kingwood, TxMike F.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.William W.
This particular unit (EL 1800C) needs to be scrapped. When the A/C actually works, which is rare, the fan only works on maximum. The windshield washer is a joke and the wipers don't work well. The windshield was dirty on the inside and outside. The front end is seriously out of alignment and the truck pulls badly to the left. There is a dangerous amount of free play in the steering wheel. In my opinion, this vehicle is not road worthy, and should be retired before it kills someone. The truck was returned with slightly more fuel than when we picked it up, yet we have been invoiced for a fuel charge of $80.85. Waiting for the outcome of this complaint.Robert M.
Customer service is the best I've seen for a Uhaul.Joseph S.
I felt like everything went very well, from start to finish. Service was excellent! Gracias.David P.
El cliente no dejó un comentario.Roger M.
The employees were very nice. However if you are seeking to rent a u-haul with an auto transport do not come to this location go to an actual U-Haul store. At this location all they will do is send you a text message with and link for you to install the auto transport yourself. I went to the U-Haul place in Kingwood to get the auto transport and the manager was very understanding and took care of us.alyssia F.
El cliente no dejó un comentario.JOHNNY W.
Make show all of the lights is working on the UHaul truckKirt C.
El cliente no dejó un comentario.Joseph L.
Employees were informative and helpful, with good attitudesEZEKIEL G.
El cliente no dejó un comentario.Armand R.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.JEFFREY G.
El cliente no dejó un comentario.Julio G.
El cliente no dejó un comentario.Charles A.
El cliente no dejó un comentario.Ramiro L.
The staff at J&R's was extremely knowledgeable and professional in processing my rental truck. Everything was explained in detail and everyone was very friendly.Anthony H.
El cliente no dejó un comentario.Philip S.
My truck was full of plant debris like someone hauled brush and didn't sweep it. Also they did not put my Dollie's and blankets in the truck so I had to come back the next morning for them.Jared L.
El cliente no dejó un comentario.Mikeinal G.
Would be helpful for both wheel well covers to drop down so when moving a vehicle with driver side doors that won't open the operator can exit on the passenger side.MARK P.
Faster checkout n knowledge of what's availableSHERYL K.
El cliente no dejó un comentario.Maria S.
El cliente no dejó un comentario.JULIO A.
El cliente no dejó un comentario.DARRYN J.
El cliente no dejó un comentario.APOLINAR L.
El cliente no dejó un comentario.Alejandro R.
Outstanding customer service and attentionNICHOLAS S.
El cliente no dejó un comentario.JERRY K.
Signs for the Uhaul lockersRalph B.
These are very good people. Hard to beat their service.LEO D.
El cliente no dejó un comentario.JACK A.
The uhaul leaked and ruined alot of are stuff. From rain .Justin C.
El cliente no dejó un comentario.Amanda R.
Was told if I brought the truck back early my charges would be pr- rated. That did not happen. Truck had trash under & behind the seats!MICHAEL C.
El cliente no dejó un comentario.JAMES J.
I had to change my reservation several times due to house closing continually changing. The employees at J&R ACE were courteous and so helpful.!WANDA W.
El cliente no dejó un comentario.SUSAN W.
El cliente no dejó un comentario.NIKE B.
There was an issue with the turn signal light cable but it was immediately solved. they where very professional and I will be coming again in a few weeks to do business again.OSCAR V.
El cliente no dejó un comentario.Zachary Z.
El cliente no dejó un comentario.MICHAEL G.
I reserved a 15' Uhaul truck online for 8 hours from Jeff's Ace Hardware and when I showed up the checkout was quick and easy! I was able to drop it off after hours and put the key in their dropbox! Great experience! Easy peasy!LEE H.
El cliente no dejó un comentario.WILLLIAM T.
El cliente no dejó un comentario.GORKI P.
The Mary person working the counter gave me hard time arguing with me as to whether a 3/4 ton Pick up was big enough to tow the trailer. I feel the person was quite upset I was even there renting. I will not be planning on using this location in the future.PATRICK L.
Awesome experience!KIMMARIE S.
Classic bait and switch. Asked for 10' truck at location near me. Ended up less than 24 hr before my scheduled move with a 15' truck twice as far away. Cost me extra gas and a longer Uber ride to pick up truck. Wiper blades almost completely gone leaving me with near zero visibility late at night when it started to rain.ROBERT G.
Again, this place was great! But the U-Haul online experience was poor!Clyde L.
El cliente no dejó un comentario.Cordel C.
El cliente no dejó un comentario.PENNY R.
El cliente no dejó un comentario.IAN M.
Everything was great just as it isDOUGLAS P.
Fix your online application so it doesn't freeze up in the middle of when you are trying to get the truck. Which causes a lot of problems when you have to go in and get the truck or equipment.LAVONDA B.
El cliente no dejó un comentario.BRENT S.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.CHARLES L.
El cliente no dejó un comentario.Brent S.
Staff are not familiar with the system, long delay in the process for arrival and quick to charge on return. Checked equipment that I have never been questioned before. Tow hitch not recommended. This equipment was purchased from U-Haul in Kingwood. Looking for reason(s) not to sale in my opinion. Glad to return without issues, I will never rent at the Porter location again.DWIGHT M.
El cliente no dejó un comentario.EVERETT T.
Nothing. Everything went perfect. Customer Service was excellent! Equipment performed well, and I got my move done safely and quickly.ROMAN B.
The online return process was a joke. After trying for 25 minutes I called uhaul just to be disconnected after waiting 25 minutes then I called back and waited 68 minutes just to speak to some one on how to return the truck amd not get charged for late fees since I had clearly been there waiting almost 2 hours. Never again!MELISSA M.
El cliente no dejó un comentario.MATTHEW C.
They charged me twice.JERRY V.
El cliente no dejó un comentario.Katiuska F.
The guy came out and started yelling at is just because we were pointing things out that was wrong with the truck. I don't need to be yelled at while I'm moving next time I will rent from a different company.NICHOLAS K.
When I picked up the unit no one walked me around the unit to point out previous damages and when I returned unit no one came out to check it and I haven't received my mileage credit cause I drove less than the miles that was estimated other than that it was an easy processMICHAEL D.
Very nice experienceEDWIN D.
El cliente no dejó un comentario.Tobiah F.
Very complicated process for early pick up - especially with U - Haul customer service representative - lacks communication and confirmationsgeorge R.
I think you guys are the bestGIOVANNI P.
El cliente no dejó un comentario.ROBERT H.
This location is clean and professional.James B.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.ROSE R.
El cliente no dejó un comentario.Fernando E.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.ALLEN L.
El cliente no dejó un comentario.Boston S.