Customer Reviews for J&Rs Ace Hardware
(Distribuidor de U-Haul del vecindario)

316 comentarios

23678 FM 1314   Porter, TX 77365

(281) 354-1090

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sab.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 10:30 a. m. - 5:30 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 354-1090

23678 FM 1314
Porter, TX 77365

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sab.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 10:30 a. m. - 5:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney L. 
Clasificación:
2.0

The strap was broken and no one checked it before it was released to us.

jerry T. 
Clasificación:
1.0

J & Rs was not the location U-Haul had me use for drop off. Instead i was informed to use the following location...222570 north interstate 59 in Kingwood, Tx

Mike F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
1.0

This particular unit (EL 1800C) needs to be scrapped. When the A/C actually works, which is rare, the fan only works on maximum. The windshield washer is a joke and the wipers don't work well. The windshield was dirty on the inside and outside. The front end is seriously out of alignment and the truck pulls badly to the left. There is a dangerous amount of free play in the steering wheel. In my opinion, this vehicle is not road worthy, and should be retired before it kills someone. The truck was returned with slightly more fuel than when we picked it up, yet we have been invoiced for a fuel charge of $80.85. Waiting for the outcome of this complaint.

Robert M. 
Clasificación:
5.0

Customer service is the best I've seen for a Uhaul.

Joseph S. 
Clasificación:
5.0

I felt like everything went very well, from start to finish. Service was excellent! Gracias.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
3.0

The employees were very nice. However if you are seeking to rent a u-haul with an auto transport do not come to this location go to an actual U-Haul store. At this location all they will do is send you a text message with and link for you to install the auto transport yourself. I went to the U-Haul place in Kingwood to get the auto transport and the manager was very understanding and took care of us.

alyssia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNNY W. 
Clasificación:
5.0

Make show all of the lights is working on the UHaul truck

Kirt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Employees were informative and helpful, with good attitudes

EZEKIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armand R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramiro L. 
Clasificación:
5.0

The staff at J&R's was extremely knowledgeable and professional in processing my rental truck. Everything was explained in detail and everyone was very friendly.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
2.0

My truck was full of plant debris like someone hauled brush and didn't sweep it. Also they did not put my Dollie's and blankets in the truck so I had to come back the next morning for them.

Jared L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikeinal G. 
Clasificación:
5.0

Would be helpful for both wheel well covers to drop down so when moving a vehicle with driver side doors that won't open the operator can exit on the passenger side.

MARK P. 
Clasificación:
5.0

Faster checkout n knowledge of what's available

SHERYL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

APOLINAR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

Outstanding customer service and attention

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY K. 
Clasificación:
4.0

Signs for the Uhaul lockers

Ralph B. 
Clasificación:
5.0

These are very good people. Hard to beat their service.

LEO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK A. 
Clasificación:
1.0

The uhaul leaked and ruined alot of are stuff. From rain .

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
1.0

Was told if I brought the truck back early my charges would be pr- rated. That did not happen. Truck had trash under & behind the seats!

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

I had to change my reservation several times due to house closing continually changing. The employees at J&R ACE were courteous and so helpful.!

WANDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKE B. 
Clasificación:
5.0

There was an issue with the turn signal light cable but it was immediately solved. they where very professional and I will be coming again in a few weeks to do business again.

OSCAR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

I reserved a 15' Uhaul truck online for 8 hours from Jeff's Ace Hardware and when I showed up the checkout was quick and easy! I was able to drop it off after hours and put the key in their dropbox! Great experience! Easy peasy!

LEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORKI P. 
Clasificación:
2.0

The Mary person working the counter gave me hard time arguing with me as to whether a 3/4 ton Pick up was big enough to tow the trailer. I feel the person was quite upset I was even there renting. I will not be planning on using this location in the future.

PATRICK L. 
Clasificación:
5.0

Awesome experience!

KIMMARIE S. 
Clasificación:
2.0

Classic bait and switch. Asked for 10' truck at location near me. Ended up less than 24 hr before my scheduled move with a 15' truck twice as far away. Cost me extra gas and a longer Uber ride to pick up truck. Wiper blades almost completely gone leaving me with near zero visibility late at night when it started to rain.

ROBERT G. 
Clasificación:
5.0

Again, this place was great! But the U-Haul online experience was poor!

Clyde L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN M. 
Clasificación:
5.0

Everything was great just as it is

DOUGLAS P. 
Clasificación:
5.0

Fix your online application so it doesn't freeze up in the middle of when you are trying to get the truck. Which causes a lot of problems when you have to go in and get the truck or equipment.

LAVONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
1.0

Staff are not familiar with the system, long delay in the process for arrival and quick to charge on return. Checked equipment that I have never been questioned before. Tow hitch not recommended. This equipment was purchased from U-Haul in Kingwood. Looking for reason(s) not to sale in my opinion. Glad to return without issues, I will never rent at the Porter location again.

DWIGHT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT T. 
Clasificación:
5.0

Nothing. Everything went perfect. Customer Service was excellent! Equipment performed well, and I got my move done safely and quickly.

ROMAN B. 
Clasificación:
3.0

The online return process was a joke. After trying for 25 minutes I called uhaul just to be disconnected after waiting 25 minutes then I called back and waited 68 minutes just to speak to some one on how to return the truck amd not get charged for late fees since I had clearly been there waiting almost 2 hours. Never again!

MELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
4.0

They charged me twice.

JERRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katiuska F. 
Clasificación:
3.0

The guy came out and started yelling at is just because we were pointing things out that was wrong with the truck. I don't need to be yelled at while I'm moving next time I will rent from a different company.

NICHOLAS K. 
Clasificación:
3.0

When I picked up the unit no one walked me around the unit to point out previous damages and when I returned unit no one came out to check it and I haven't received my mileage credit cause I drove less than the miles that was estimated other than that it was an easy process

MICHAEL D. 
Clasificación:
5.0

Very nice experience

EDWIN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tobiah F. 
Clasificación:
4.0

Very complicated process for early pick up - especially with U - Haul customer service representative - lacks communication and confirmations

george R. 
Clasificación:
5.0

I think you guys are the best

GIOVANNI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

This location is clean and professional.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Boston S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS P. 
Clasificación:
2.0

I rented a car hauler, I didn't think to inspect the tires, we had a blow out on our 1st 100 miles of out 600 mile trip. The mechanic who replaced the tire showed me that 2 more tires were worn on the inside tread too low and could/would blow out. Please inspect ALL TIRES along with all other items before sending a customer on there way!!! We spent almost 5 hours when the blow out occured until all 3 tires were replaced to get us back on the road. We were a whole day late for our son's college move in time! UHaul gave us only 25% discount, should have been at least 50% at the lowest!!!

CRAIG A. 
Clasificación:
5.0

Very nice people.

Tab A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

Trucks with cruces control for the long trip

JULIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

The Uhaul services are rendered at the Ace Hardware counters where the registers are. I didn't see any signs for Uhaul inside to point me to the register. I could have easily missed it if they were there. The store is nice so I didn't mind taking a few laps before finding my way. All the employees are nice and respectful. Will definitely rent from here again when needed. ¡Gracias!

NAVEED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phuoc N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERIC T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
1.0

First of all, this was not the initial location--that location (Uhaul Meyerland) had a customer who refused to bring the trailer that I reserved back on time. So, then I had to call around every other location to find a trailer. Luckily, this location had one. This location was mostly good but I said poor because the trailer running lights did not work and made driving at night much more difficult and dangerous!

WILLIAM K. 
Clasificación:
5.0

Best UHAUL location I've ever been to! Excellent customer service!!

NATHAN G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba