I've rented from UHaul many times but this location is the very best!Sarah J.
Customer Reviews for J&M Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Farahdia E.
El cliente no dejó un comentario.Ashvinkumar L.
El cliente no dejó un comentario.stephen B.
El cliente no dejó un comentario.Chukwuma I.
El cliente no dejó un comentario.krunal P.
El cliente no dejó un comentario.Venkatesh G.
El cliente no dejó un comentario.Theresa A.
El cliente no dejó un comentario.Danii F.
I am a customer for long this location is my favorite onejohnson J.
Everything was handled professionally. I have used this location before and will use them again.Geoffrey B.
El cliente no dejó un comentario.steven L.
Good service,If someone has account and all the information like DL, Address, CC information and checked in. NO need to repeat againBimal J.
El cliente no dejó un comentario.ALVIS P.
I was supposed to received a refund, and no one has reached out to me afte a week of my reaching out last.Ahsan U.
Very professional experience with the employees. Well run establishment.Rafael B.
The agent, Andy,that helped was quick, courteous and professional. Would definitely use again!Richard P.
El cliente no dejó un comentario.SLAWOMIR S.
There is always a chance to do better than before, as our experience teaches us ways to better ourselves, tested and tried.Moghul Restauran V.
El cliente no dejó un comentario.Jason S.
I recently rented a U-haul on July 8 for a one-way trip from NJ to PA. I picked up the truck at J&M Self Storage in Edison, NJ and drove to CubeSmart Self Storage in Piscataway, NJ for a total of 6.2 miles. I then drove from CubeSmart Self Storage in Piscataway, NJ to my home in Hillsborough, NJ for a total of 14 miles. We loaded the truck and drove from Hillsborough to Wyomissing Gardens in Wyomissing, PA for a total of 97 miles. We returned the truck to Yours One Stop in Reading, PA on Saturday, July 9. The distance from Wyomissing Gardens to Yours One Stop is 2.2 miles. Based on this information, the total miles we drove the truck is approximately 120 miles, so I'm a little confused how I received an invoice stating I drove an additional 276 miles over the allotted 124 miles included in the rental. I'm not sure where you got this mileage from, but it is just not possible based on the places I drove to. Not only that, but the truck only had a little over a half tank of gas when I picked it up and the only time I put gas was to replenish what I used. There is absolutely no way I drove 400 miles on a half a tank of gas since the truck only averages 372 miles on a full tank. Some one at one of the locations must have entered the mileage incorrectly. Unfortunately, I'm a trustworthy person and did not take pictures of the mileage on pick-up or drop-off. I would appreciate if the additional charge of $119.23 be reversed. Thank you for your attention to this matter.Dana A.
El cliente no dejó un comentario.Cyril P.
Owners and facility outstanding.John D.
El cliente no dejó un comentario.Victor L.
Thanks for accommodating me, my reservation was at other location and location was closed on Sunday, I was not able to complete steps through the app.Sandip P.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Mark B.
Keep up the good workLawrence M.
El cliente no dejó un comentario.David M.
This place is always great solid pricing good availability A+BRIAN H.
El cliente no dejó un comentario.Sudeep M.
Representative at the location was friendly and very helpfulDAWN S.
El cliente no dejó un comentario.RICARDO B.
El cliente no dejó un comentario.GEORGE H.
Great and easy to pick the keys. Agent was very nice and provided all comfort for a person who rarely have moves. However I will recommend this to all my friends to make local home move easy. The location was open on Sunday and was great. The return was simple to drop keys in the box (after office closed).Subramaniam K.
What would we do with out u haul the company is just amazing the prices are amazing 10 out of 10 for meAlberto G.
El cliente no dejó un comentario.Abhijit B.
For me nothing. I have rented before and was completely satisfied.Joseph B.
Very pleasant staffDanielle A.
El cliente no dejó un comentario.BECKY C.
The truck was clean and desk representative was friendly. Plus the truck dashboard was digital meaning they have new trucks.Ronak P.
Excellent service.Kushang B.
El cliente no dejó un comentario.PAUL B.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.CHRISTINE C.
El cliente no dejó un comentario.Jake G.
El cliente no dejó un comentario.AHMED P.
I think the taxes added up were to high..so many fees were there from 19.99 plus tax plus 10minles shouldn't come to 40ANISH S.
The acceleration is not enough for hills on highways.JARROD R.
El cliente no dejó un comentario.MANOJ J.
I had issues with the mobile check in process. Good thing my pick up was at a time when the business was opened. Otherwise i never would have gotten my truck because the website just kept spinning and saying "awaiting approval. " Even the employee was confused, saying approval should be instant. Besides this, everything was pleasant & straightforward.KATHARINE S.
Nice and easyMICHAEL C.
All GoodBASUDEV P.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.JOSEPH B.
Everything was very nice. Only thing is that the front desk missing is "smiles".HARIHAR B.
El cliente no dejó un comentario.JUDIT M.
your service is excellentNASIRU B.
El cliente no dejó un comentario.IBRAHIM K.
El cliente no dejó un comentario.TAMIKIA R.
Exceptional experience from first contact to returnDWIGHT C.
El cliente no dejó un comentario.BARBARA K.
El cliente no dejó un comentario.Mitesh C.
I rented a 20 foot truck and noticed prior to picking up the truck that I was unable to change the location for drop off. After calling the store and the uhaul customer service, I was told this was not an issue for my order and can be changed once I am in the truck. On the day I went to pick up truck I was informed from someone from customer service that I would not be able to change my location because this is a local truck and the next available one way is at 9 am. After being told the rates on the phone I was told different rates in the store. This was terrible customer service and interfered with moving schedule and cost more than I was told.Melody C.
El cliente no dejó un comentario.Nirav S.
No issues. Everything was what it was supposed to be. I will use them Ary when the need arises.SHIJU M.
El cliente no dejó un comentario.KISHORE S.
I dont understand why back to uhul same place .This us unfair bacuase we pay extra money for retun maile.SUNILKUMAR P.
I attempted pick up on the app but was having trouble. The gentleman in the office was very nice and checked me in and explained everything. I was on my way quickly.SUSAN N.
It was hassle free booking & return. Kudos to U Haul team for maintaining such good service.PADMAKAR S.
El cliente no dejó un comentario.RAMESH B.
El cliente no dejó un comentario.SAMUEL G.
El cliente no dejó un comentario.MARCUS H.
El cliente no dejó un comentario.KAMILAH W.
I highly recommend this location.DAVID R.
The U-Haul app needs work. Lots of issues with taking photos, but the location was great. Highly recommend J&M Self Storage for your U-Haul rentals and more.NATHAN R.
El cliente no dejó un comentario.Roy F.
El cliente no dejó un comentario.Mario M.
El cliente no dejó un comentario.ANIL K.
El cliente no dejó un comentario.MAHESHKUM P.
Used this location several times over the last few weeks. Always great serviceSTEVEN B.
the person working the desk was pleasantCarolynn B.
El cliente no dejó un comentario.THOMAS C.
Check in was fast and efficient. Truck was fine. I didn't expect to have to give a less than 5 start review, but I was charged for fuel even though I filled the tank to the previous level. I took a picture of the gaugage as proof. When I called to address this I was asked to call back. When I called back I could not get through. The phone would give me some tones, then silence. I was able to leave a message on one call attempt, but did not hear back. I did get a refund for the fuel charge by calling the toll free UHaul number. Check your receipt carefully.MICHELLE K.
The location manager misguided me on adding about $50 worth of fuel, for a 58 mile trip. I have also provided the receipt of fuel. Where as I was only required to add in only about $20 worth of fuel.SANJAY B.
El cliente no dejó un comentario.CHANDRA K.
El cliente no dejó un comentario.DANILO N.
Always good service at this location. It's my go to spot when I need a truck. GraciasVINCENT B.
Greet customers with a smileJANET H.
El cliente no dejó un comentario.Darryl R.
El cliente no dejó un comentario.SUNIL P.
Great warm friendly service . Thank you 🙏DANASHEKA S.
El cliente no dejó un comentario.NIKUL P.
El cliente no dejó un comentario.JOSEPH K.
El cliente no dejó un comentario.SUBRAMANI M.
I have used this Uhaul located on 1939 Oak tree rd several times and they have never disappointed me. Always understanding & courteousAPRIL H.
El cliente no dejó un comentario.MUSTAFA E.
Staff was very nice.MICHELLE S.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.RAJESH KUMAR M.