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Customer Reviews for J&J Pipe and Supply
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Location is closed on weekends and truck was dropped off on Saturday, May 21, 2022 with key placed in drop box. Security cameras will prove this fact. I received a receipt via email reflecting tuck being dropped off on Sunday, May 22, 2022 at 11am and a $40 added late drop off charge. I was purposely overcharged and after calling to inquire I was introduced to a complete lack of professionalism. The Uhaul representative at this location refused to admit her mistake and told me to take it up with Uhaul by calling the 1-800 number. Uhaul's brand is not being represented appropriately at this location.
Shawn J.Renting was easy of course because they are taking your money. The UHaul was returned 24 hours early, full tank and clean. So, imagine my surprise when the UHaul facility in Carlsbad, NM, called my wife Sunday morning at 7:30AM looking for the truck!!! She was in Houston! He gave her a number to call him back and the number did not work so I had to call the 1(800) UHaul to make sure the truck had not been stolen. Too much stress for doing all the right things. Never again!
Bradley J.Nothing it was perfect
JUSTIN C.Very friendly and professional. Very companionate
Izabela B.Staff was friendly during check in. However, the equipment I received needed some obvious (when driving) mechanical repairs. Contacted customer service for assistance.
Koda L.The only thing I noticed were the cookies crumbled in the floor board.
Linda D.Very friendly an helpful
Angela E.Right center marker light went out on the trailer. On the equipment check in there was a section for if anything needs fixed, but no comment box as to what needs fixed so I could relay the issue.
Dustin F.Nothing at all they were very welcoming.... and I appreciate that it was quick courteous and knowledgeable... Would recommend again.
Dallas R.Over charged for mileage, they were very unhelpful in refunding the charges, still waiting for a call back from the regional manager regarding regarding refund
Jennifer G.I ordered furniture blankets for the move and when I arrived they didn't have any. It would have been nice to let us know so we could have made other arrangements to pick up moving blankets prior to the move. I was refunded, which was fine.
JULIE C.The U-Haul truck leaked all over us while we were driving through the rain. I had to put a blanket behind me because it was wetting my back all the way down to my butt the same on the passenger side. It was the worst experience ever.
CATHERINE K.Your after hours pick-up program is EXTREMELY intensive! Ridiculously complicated, and time consuming. I was over charged, mislead, and treated poorly.
John T.Very nice people and great service. No problems at all. Would rent again with on hesitation.
micheal M.They did a great job!
Dennis C.Need to get vehicles with cruse control
Eric W.The stuff was so nice and sweet. They took their time to make sure my set up was done right and guided me on every thing I would need. This U Haul location was amazing :)
Stehanie M.I had a reservation for 10:00am on Saturday your main office called at 1:30pm Friday and said everything was confirmed. At 2:00pm on Friday a woman from J&J Pipe called and said if I wasn't there before 5:00pm Friday I couldn't have the trailer because they are not open on Saturday
MIKE R.Very friendly and helpful
Kelly H.The truck was not available when it was scheduled
Theresa M.Nothing at all. The process was awesome.
Russell T.Very friendly staff!
john S.The staff at J&J went out of their way to help me and my husband get this job done. We absolutely would not have been able to finish our cross country trip without them; they completely saved us. I can not communicate what an immense help they were.
Casey T.Reserved a new Uhaul. Showed up and received an older uhaul for a cross country trip. No cruise control. Holes in the top of the back cab. Very unhappy!
katrina A.The people at j & j pipe are very courteous and helpful to the customers.
Terry B.Friendly
BRADLEY H.Cost a little more than I liked but overall great people, service, and products!!!
Clendon Y.Great service! Very nice people and a pleasure to do business with.
James D.Good customer service and pleasant attitude.
Nathan C.Everything was wonderful!
Richard B.There is no need for improvement that I had to deal with.
Karl M.Very professional environment.
Angel C.Well. It was freaky and concerning.
david S.Was not sweeped out and I did not have enough pads for the move
Josh K.Great overall experience
Trevor K.These were the nicest people I have ever talked to.
Richard M.They were awesome to work with! Thank you to such a great experience!
M Joleen B.Very friendly
Wayne B.Good service, very friendly. Worked with me to make reservation right when it wasn't correct
Douglas D.Excellent help at the front desk, thanks Jaylene!
Jem B.Friendly staff great people to rent from.
Clay T.Typical drop off area. Almost no room to maneuver to back in.
Cody O.Very good customer service
BRYANT SCOTT B.