Customer Reviews for J&J Mini Storage LLC
(Distribuidor de U-Haul del vecindario)

120 comentarios

11809 Valley Ave E   Puyallup, WA 98372

(253) 693-2017

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(253) 693-2017

11809 Valley Ave E
Puyallup, WA 98372

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service and really nice truck I enjoyed driving didn't want to give it back haha

Maegan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey F. 
Clasificación:
3.0

Was told to come back at 5:30. They close at 5. Ordered a smaller truck. It had been given away so we were given the next size up for the same price. When we looked at the charges we were charged for the larger truck. The was no one to talk to as they were closed.

Diane M. 
Clasificación:
5.0

The gentleman who owns the location was very helpful and kind person to work with. He has been doing this for a long time so he looks to make sure you are taken care of.

Salvatore I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas C. 
Clasificación:
1.0

The neighborhood dealer was a nice guy, but, the dispatching issue on a one way rental was a big fat "zero." This situation totally stressed me out and was not resolved even with a phone conversation with the Area Field Manager.

DEBORAH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
3.0

El cliente no dejó un comentario.

evie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn Q. 
Clasificación:
5.0

Rental we'll handled, personable staff.

LADONNA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

Easy drop off, person at desk was friendly, all went very smoothly.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donavin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

The website to submit your license picture and do everything before the rental was not working. It would not let you upload the picture after multiple tries not sure if the system is glitching. Also, the manager (Eric) at J&J storage was awesome and super helpful! I would definitely rent a truck from here again.

Stephany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill C. 
Clasificación:
5.0

Nothing, was able to rent online, And when I came in to pick up the truck it was ready to go. The U-Haul Employee was friendly and got me in and out promptly.

Scott S. 
Clasificación:
1.0

I had selected to drop off the trailer at a different location, U-Haul decided I should drop it off at a location in the exact opposite direction of where I was going. This created a lot of problems for me, and I will not use U Haul again.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Fantastic service.

Jason G. 
Clasificación:
5.0

Extremely friendly and helpful . First class Service

JEFFERY ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Great customer service!

CYNTHIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL RICHARD C. 
Clasificación:
5.0

Great Service. As Always. Thank YOU!

SUSAN M. 
Clasificación:
5.0

Everything was perfect. No complaints

KIRK P. 
Clasificación:
5.0

Over the years I have worked with and for U-Haul, I know without a doubt that Eric is the go-to dealer when I need to rent equipment. His customer service is top notch and he always makes his customers needs his TOP priority! Even if I have to get it from this location and pay for the extra milage because what I have to do is not in his area. Thank You Eric!

Deann N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
1.0

Not this location's fault - but the Uhaul rental app process is totally primitive. Very buggy. This location however did overbill me for a fuel charge, even though I returned the vehicle with a full tank, more full than when I picked the vehicle up. The vehicle also had a faulty air pressure sensor on one wheel, making the dash display show “low air” the entire time, even after I filled the tire. This prevented the dash from showing the odometer, enabling me to verify the mileage that the online contract contended the vehicle had. This was my 2nd and last time renting from this location. Each time it's been one challenge or another, for such a simple thing as renting a truck for 1 day. I'm done.

Scott W. 
Clasificación:
5.0

App didn't work for checking back in. Tried to load photos and it wouldn't accept them. I had to check back in on the website proper

Jonathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

Servicio al cliente de excelencia.

GWENDOLIN B. 
Clasificación:
5.0

easy and painless!

STACEY B. 
Clasificación:
5.0

Great experience, and a great guy who runs the show over at J&J Mini storage/U-HAUL

CARL H. 
Clasificación:
5.0

Excellent professional service!!!

ALAN B. 
Clasificación:
5.0

best customer service!!!

HEIDI B. 
Clasificación:
5.0

excellent and proffesional service

ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN PATRICK S. 
Clasificación:
3.0

Vehicle had pet hair when picked up and I kept sneezing during my trip. The vehicle didn't have the ability to move the steering wheel so I had to buy a pillow and sit on it for the duration of my trip.

Kyra S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenda S. 
Clasificación:
5.0

Eric was wonderful as always, super helpful. Just an all around nice guy

britanny C. 
Clasificación:
5.0

Easy to work with!

Tanya R. 
Clasificación:
5.0

Friendly and exceptional customer service. Thanks, Eric.

JASON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sid F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHT DARNELL G. 
Clasificación:
5.0

Eric was a huge help, just all around wonderful. We appreciate all that he did for us today and wouldn't have had a better experience anywhere else

BRITANNY C. 
Clasificación:
5.0

Eric has been very helpful 👏

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEY F. 
Clasificación:
3.0

Did not get the truck reserved . Truck was not sanitized and to do two trips when it should have had a bigger one. Got charged too much. Worst experience I ever. Had

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERLA C. 
Clasificación:
5.0

Good customer service!!

MARIA M. 
Clasificación:
5.0

Nothing the manager is wonderful best experience I have had renting a truck.

KELLY V. 
Clasificación:
5.0

The manager here was awesome. Even though uhual.com messed up the reservation giving us wrong location and size truck, he made it right and was very helpful and knowledgeable! Gracias

DEREK MATTHEW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

The location was ideal for our new home. Eric was very helpful in the whole process.

Lewis M. 
Clasificación:
5.0

Uhaul.com needs improvement. My pickup time was 8am. I got there at 7:45 and was going to check in online. Uhaul.com said I had to wait until the location opened at 9am. Luckily, someone was there and was kind enough to get me into a truck on time. I was very disappointed with Uhaul.com, but impressed with the people at J&J Moving and Storage.

JENNIFER H. 
Clasificación:
5.0

Fantastic customer service, showed me all the ins and outs of the rental.

Harold B. 
Clasificación:
5.0

The guy I spoke to was very insightful and helpful. Great job!

JOEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

Could not have been a better experience. Professional, accommodating, knowledgeable and friendly.

JAMES S. 
Clasificación:
2.0

It took an hour to check the truck out because there was no internet. I was told multiple times that this happened because the owners didn't pay the bill. I drove the truck ten miles and it costs almost $15 to fill up the gas. I guess I should have paid closer attention but them when they said the tank was full. I was charged for a appliance hand truck that was not in the truck and I obviously didn't use. I will look for other options than U-Haul next time and definitely never rent from this location.

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRION H. 
Clasificación:
5.0

Eric was awesome. Very professional and nice.

JEREMY ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS N. 
Clasificación:
5.0

Extremely nice people. Very helpful.

BRANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET D. 
Clasificación:
5.0

Thank you Eric for taking such good care of us. The truck worked flawlessly.

LESLY G. 
Clasificación:
5.0

Excellent customer service, and vehicle. Eric really knows the area and his business. I'll definitely be retuning as the need arises.

SARAH RUTH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
5.0

The staff was so good I will come back to this location next time. Excellent experience Thanks

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

Always happy with the service here! Thank YOU!

SUSAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P. 
Clasificación:
5.0

Nope the uhaul supplier I had was great !

SARAH ANN T. 
Clasificación:
5.0

Everthing, was good customer service

LORENZO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZENIA JOSEFINA M. 
Clasificación:
3.0

Just a drop off. Nobody there to meet me (after hours). Poor signage. I hope I left it in the correct location.

JAMES R. 
Clasificación:
5.0

The improvement is not at J&J. I drove to this place because I could find it and they answer the phone. Since I was not moving anywhere and only needed a pickup for a few hours, I could not penetrate your 800 system phone tree. But for J&J, I would have found a competitor. Their service was superb and I have already recommended them to a handyman who pickup is always full of tools. The cost was very reasonable, the truck clean and well equipped, and the help was was exactly what I needed. One remark. The Chevy pickup was great but I was not tall enough to drive iot safely. I put a few pads on the seat. That could help some o9ld folks like me.

ELI B. 
Clasificación:
5.0

Very good price, convenient location but just won't work for us due to our working hours. Thanks a lot..!!

Carlos C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA B. 
Clasificación:
5.0

Everything was great ,excellent ,we are happy !

GRADOMIR B. 
Clasificación:
4.0

I was very pleased

Helen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

Check in was quick and easy. Staff was friendly and knowledgeable. Return was easy. Vehicle worked great. I would definitely use this location again for uhaul needs.

BRANDON RAY L. 
Clasificación:
1.0

This place was extremely unprofessional, the uhaul definitely needed some engine maintenance as it was making awful mechanical noises that it shouldn't have been. The staff wasn't wearing Masks and had no covid precautions. The office was really dirty and grimy and had an unclean smell. They couldn't figure out which van to give us and there was a lot of miscommunication. I would never go back here.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER A C. 
Clasificación:
5.0

I had a great experience! He was very experienced and explained my options well. I will recommend this place again.

Brandon B. 
Clasificación:
5.0

This is my best experience so far with uhaul. Amazing customer service  

JEAN PIERRE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS EVAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS JAMES P. 
Clasificación:
5.0

The guy was very nice

IRENE L. 
No se han enviado comentarios para esta ubicación.

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