Customer Reviews for J&J Mini Storage LLC
(U-Haul Neighborhood Dealer)

265 reviews

11809 Valley Ave E   Puyallup, WA 98372

(253) 693-2017

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 693-2017

11809 Valley Ave E
Puyallup, WA 98372

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

J and j mini storage was fine but the u haul manager autumn at express storage in south hill gave my reserved truck to the customer in front of me and tried to cover it up by saying I called the wrong u haul and needed to go to j and j. I called u haul customer service and they indeed confirmed she was lying and autumn had set up the reservation herself the day prior ( 24 hour reservation) so aggravation man she deserves to be fired for treating customers that way

Danny V 
Rating:
5.0

Excellent customer service. Eric is great to work with. I'm a regular here!

Susan M 
Rating:
4.0

Customer did not leave a comment.

Tina R 
Rating:
5.0

Customer did not leave a comment.

mathew r 
Rating:
5.0

Customer did not leave a comment.

mathew r 
Rating:
5.0

I never caught the owners name, but he was very friendly! Great uhaul experience thanks to him.

KYLE B 
Rating:
1.0

Customer did not leave a comment.

Sky C 
Rating:
4.0

Customer did not leave a comment.

CHRIS G 
Rating:
5.0

Customer did not leave a comment.

Darla s 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

The best customer service I've ever had.

Jeramie W 
Rating:
5.0

Always great service! Thx Eric.

Susan M 
Rating:
5.0

Customer did not leave a comment.

racheal v 
Rating:
5.0

Very courteous and friendly and professional

Alan B 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

I’m very happy about my experience at JandJ Storage. It’s a great place and is the most reasonable, I found, then anyplace around the area!

charlotte e  |  Overall Experience 
Rating:
5.0

Excellent professional service

Alan B 
Rating:
5.0

Customer did not leave a comment.

Christian s 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Staff was extremely helpful and courteous.

Severin W 
Rating:
5.0

We showed up with a truck loaded and they had no record of our reservation and did not have a unit available.

Anne Y  |  Reservation 
Rating:
5.0

Even though this is a smaller location, they are big on customer service! Great job!

Timothy H 
Rating:
5.0

Customer did not leave a comment.

neil h 
Rating:
5.0

Customer did not leave a comment.

Jesse H 
Rating:
5.0

Great service , friendly management

Bradley L 
Rating:
5.0

Very convenient location for my needs. Very pleasant manager and a pleasure to do business with! Thank you!

Patricia M 
Rating:
5.0

The owner of this location was very pleasant and easy to work with. If I need another U-Haul rental in the future, I will definitely rent from this location again.

Sharon H 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Customer did not leave a comment.

neil h 
Rating:
5.0

Great service!!

Alan B 
Rating:
5.0

Overall customer service was excellent!

Greg H 
Rating:
4.0

Provide images of the truck to be rented with a scale reference instead of just an image of the truck so the customer knows better, ahead of time, what they're renting.

Caleb E 
Rating:
5.0

Customer did not leave a comment.

Barbara E 
Rating:
3.0

Service is great at this location. Except for the truck's driver sideview mirror is broken, I had to stop buy tape and tape it up in order for me to be able to use it. Not good. Discount would be appreciated but not expected.

Mario C 
Rating:
5.0

J&J Mini-Storage is my go to person for renting pickup and moving trucks. I have recommended them many times to friends and family.

john m 
Rating:
5.0

Greeted warm and friendly with reservations airway waiting.

David B 
Rating:
5.0

Customer did not leave a comment.

Erricka C 
Rating:
5.0

We could not find a U-haul in our area but he rep was able to find one within 25 miles and gave us extra miles because of the inconvenience. Thank you for all of your help. 5 stars

Ann B 
Rating:
1.0

The contract/invoice shows me supposedly returning the rental at 5:00 PM and bills me for that time. This is a fabrication. I actually returned it at 11:25 AM, already clean. Background: I was moving belongings from a storage center in Auburn, WA to one much closer (almost walking distance) to me in Puyallup, WA (The storage unit in Auburn also had a serious rat problem and there were two dead rats, lots of rat feces, and substantial gnawing damage to my belongs when I last went there, so I wanted out as quickly as possible.) I rented a smaller box trailer (the only trailer available at this location) and the UHAUL/operator-owner of course wired to my Toyota 4-Runner with its existing hitch. I knew that I would need to make two trips and was concerned that I might not find a safe place to park the car and UHAUL trailer for the night, so we agreed I could bring it back and he would unhitch me, store the trailer there, and get rehooked up the next day. However, I found a safe spot so that turned out to not to be necessary, and so I called and left a message, and kept the trailer over night still safely hitched to my SUV. I completed my use of the trailer early the next morning and returned to the lot at about 11:25 am. No sign of the owner or anyone else on the lot, so I knocked on his home's "Office" door and (after a while) the owner came to the door eating a sandwich and appeared very anoyed that I was disturbing his early lunch. About 10-15 minutes later, he finally came out, unhitched the trailer. As he was doing that, I asked if he needed to inspect the inside of the box trailer, telling him I had used my leaf blower to blow out the dust and other bits of packing materials, so I thought it should be okay. Though he said nothing, for some reason he appeared annoyed at my comment. (Why? No surcharge?) He then removed the electrical connections and unhitched the trailer and told me I could leave and he would take care of the paperwork. When he e-mailed me the invoice later, I was then amazed to see that I was billed for supposedly still using the trailer between the actual 11:25 am time of return, and 5:00 pm when I (supposedly) had returned it. Total falsehood. Why?

David S 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Extremely easy process. From reservation to pick up and return. I highly recommend J and J Mini Storage for your moving needs.

Eric L 
Rating:
5.0

Appreciated Eric's handling of this "easy" truck rental!

DONALD H 
Rating:
5.0

Customer did not leave a comment.

LATRICE M 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

The guys were so helpful this is the second time in renting thank you very much

Debera B 
Rating:
5.0

Customer did not leave a comment.

Haley J 
Rating:
5.0

Fast, friendly, courteous, and very helpful

Terrence H 
Rating:
5.0

Customer did not leave a comment.

Adam L 
Rating:
4.0

Dropped off the trailer using uhaul.com/share (this option was not made known to me at pickup, read it on a sign at drop off location), but the website did not let me submit photos of the trailer and parking location at the final step.

Pavel M 
Rating:
5.0

Service was great. We checked in, it only took a matter of a few minutes than we were on our way. U Haul is the only way to go

bilie L 
Rating:
5.0

It was such a smooth experience, nothing really needs improvement from my point of view.

CHAD H 
Rating:
5.0

Good job !

Nanette R 
Rating:
5.0

Very friendly and knowledgeable guy ! He makes you feel welcome. Will definitely be using this location again when I need to rent Puyallup!

Joshua A 
Rating:
5.0

Eric was great!! Very efficient and friendly, I'll definitely go back if I need his services.

rebecca h 
Rating:
5.0

This was my first time at this location. Excellent customer care, from start to finish.

Patrick L 
Rating:
4.0

Customer did not leave a comment.

TYRONE W 
Rating:
5.0

Great service!!!

Alan B 
Rating:
5.0

Really great service, will definitely recommend

Alan B 
Rating:
3.0

The online check in errored out ands I was unable to return to it. I returned the truck a little after 3:30 on 3/15/23 butt was unable to figure out how to completed the online check in.

Keith E 
Rating:
5.0

Just keep up the good work.

kay c 
Rating:
5.0

Customer did not leave a comment.

Nathaniel F 
Rating:
5.0

Definitely best location to pick up a truck from. Love the costumer service. Thank you.

Yessica B 
Rating:
4.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Everything was good

Dennis S 
Rating:
5.0

Very professional , Excellent service

Alan B 
Rating:
5.0

Reliable,professional excellent service!

Alan B 
Rating:
1.0

We moved in to a unit that had 2 unit numbers and had 2 different payment dates when we moved in to (1) unit. ERIC tried to help get it fixed for almost a year but we weren't able to. Everything we would call and talk to someone they would hang up, not committing to call back times that we scheduled on the previous phone call. We were told we would get a call back and never did only when one side of our unit was late Because we had 2 different payment days. (Eric at J and J mink Stroage was very helpful the best to his ability, his bosses wasn't helping us. He went a bove and beyond to try and help resolve this and he was really good to us.) Our issue is with the company and and the higher ups not meeting customers needs and trying to take more money then owed

jamie n  |  Overall Experience 
Rating:
5.0

Very clean and well kept van and very friendly Thank you

Robyn R 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Easy process, in and out. Very courteous service by the attendant.

Mario C 
Rating:
4.0

The truck had a decent amount of damage, dents, and broken interior parts but it ran and drove well and that is what matters most!

Jeffrey P 
Rating:
5.0

The owner of this U-Haul is the nicest man ever. I discovered, while trying to rent a U-Haul, that my card had been hacked, and several fraudulent charges were pending. Bank of America then canceled my debit card, and re-issued another, but I didn’t, obviously have physical possession of it. As this would seriously disrupt my moving plans for the next two days, I was extremely agitated. The owner said he would accept the number, when I showed him that the bank had deactivated my card. He was very supportive and understanding. I cannot tell you how much I appreciated his willingness to help me. I would go back to this killer U-Haul anytime.

Gail R 
Rating:
4.0

The trailer I ended up using was great. The first was so far out of alignment I had to immediately return it and exchange for the good one. I don't blame the facility for the problem, It's not the kind of thing a visual inspection would catch.

PAUL A 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Great service. Every time. I'm a regular! :-)

Susan M 
Rating:
5.0

Customer did not leave a comment.

Dennis N 
Rating:
5.0

Keep doing what you’re doing! Customer service was great!

Christopher A 
Rating:
5.0

Great service quick and efficient

Alan B 
Rating:
5.0

Excellent service

Alan B 
Rating:
3.0

Staff we're freindly hand helpful. Hours of operation were not the best for my schedule. Was very difficult to get them on phone during business hours. When we showed up the day we move out it was raining hard. We opened doors and all our stuff by door was soaked. Hole in roof. Would not recommend the 10x8 sheds.

ROBERT T  |  Overall Experience 
Rating:
5.0

Excellent service!!!

Alan B 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Customer did not leave a comment.

patty w 
Rating:
5.0

AS A CUSTOMER ALL MY NEEDS WERE MET THANK YOU

PAUL T 
Rating:
5.0

Service was amazing. Thank you, Erik!

Anna G 
Rating:
5.0

Nothing if every customer was tested like I was you would have no complaints.

Brandon B 
Rating:
5.0

Customer did not leave a comment.

stephine t 
Rating:
5.0

Excellent service! Very knowledgeable and professional…..

Alan B 
Rating:
5.0

Customer service was fantastic! He was friendly and welcomed me right in, showed me the vehicle, took his time to go over the charges and explained everything. Upon returning the vehicle he made the process streamlined. Couldn’t ask for more! Thank you J&J -Misty

Misty H 
Rating:
5.0

The owner was awesome very personable

CURTIS V 
Rating:
5.0

This was by far my best experience renting a uhaul. Customer service was amazing, and very professional. Pricing was way better then any other place I looked at. I will refer everyone to this location for their uhaul and storage needs!

Brittney P 
Rating:
5.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

Great service!

Alan B 
Rating:
5.0

Customer did not leave a comment.

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

Glenda N 
Rating:
5.0

Customer did not leave a comment.

Ramon C 
Rating:
5.0

Customer did not leave a comment.

Brent W 
Rating:
5.0

Keep up the great job and location

Jami N 
Rating:
5.0

Customer did not leave a comment.

BEVERLY C 
Rating:
5.0

Excellent professional service!!!

Alan B 
Rating:
4.0

Customer did not leave a comment.

steve d 
Rating:
5.0

Always great service here. Thank YOU!

Susan M 
Rating:
5.0

Customer did not leave a comment.

Christina W 
Rating:
5.0

Great place, price was perfect. Not ridiculous as most storage sites are.

dan c  |  Overall Experience 
Rating:
5.0

Very good price, convenient location but just won’t work for us due to our working hours. Thanks a lot..!!

Carlos C  |  Overall Experience 
No reviews have been submitted for this location.

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