Customer Reviews for J&D Auto Repair
(U-Haul Neighborhood Dealer)

553 reviews

59 W Nyack Rd   Nanuet, NY 10954

(845) 367-4015

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 367-4015

59 W Nyack Rd
Nanuet, NY 10954

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

J & D is the best. Very professional and pleasant to work with.

DARRYL C 
Rating:
5.0

The truck had no Ac i called the location as soon as i saw that

Ridvan V 
Rating:
5.0

Ist was a good service

Emmanuel J 
Rating:
5.0

Customer did not leave a comment.

Silviano R 
Rating:
5.0

Truck was clean and good overall but it had a abs light on Otherwise everything was great

Menachem S 
Rating:
5.0

This place is the best to rent the owners are super courteous and always polite. They are a true asset to the U Haul organization. Luis Ruelas

Luis R 
Rating:
5.0

All of my questions were answered with understanding and care. I truly appreciated it.

Nellie J 
Rating:
5.0

Customer did not leave a comment.

Tzvi K 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

Customer did not leave a comment.

Benno S 
Rating:
5.0

Customer did not leave a comment.

Ben S 
Rating:
4.0

Customer did not leave a comment.

mayer h 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P 
Rating:
2.0

location hard to find, had no parking, and truck was parked inches from another truck. Also gas was very empty when I picked up so I had to fuel up immediately before I could use it. uhaul online process was extremely annoying and having to take ten pictures of the truck makes it more work than if they just had a person.

Matthew O 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Other then the scratches on the windshield the truck was great as well as the pick up and drop off procedure. What I didn’t appreciate is having to fill the gas tank after picking up vehicle. A full tank at pick up is not only more convenient for customers, but also makes the return with full tank process easier. As a customer, I don’t want to try and guess how much gas I will need to return truck with the amount of fuel that I started with. This seems a bit sketchy and calculated. Again, I don’t want to have to fill up your truck when I pick it up. Not convenient at all!

Alan P 
Rating:
5.0

There’s nothing to improve. I had a great experience. The employee at the garage was very helpful.

Jan F 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

JAMESE V 
Rating:
5.0

Customer did not leave a comment.

Moria B 
Rating:
5.0

Customer did not leave a comment.

PlayLearn C 
Rating:
5.0

Customer did not leave a comment.

Abraham F 
Rating:
5.0

There should not be an 8 dollar insurance cost on a 14 dollar rental,

Daniel C 
Rating:
3.0

Customer did not leave a comment.

thomas m 
Rating:
5.0

Customer did not leave a comment.

DARRYL C 
Rating:
5.0

Very friendly, courteous and helpful. Will definitely use again and recommend Thank you!!

Eric T 
Rating:
5.0

Customer did not leave a comment.

Chaim K 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
1.0

Answer phone without having to call 7 times to get someone. Got left at night without a truck after it broke down.

Robert M 
Rating:
5.0

Customer did not leave a comment.

YAAKOV y 
Rating:
5.0

Thanks Jamie for all of your help! His patience with the computer glitches was awesome!

DONNA P 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Zachary P 
Rating:
5.0

Quick and easy to pickup and drop off... great customer service from J&D. Even left our vehicle there to get serviced and was ready when we came and returned the U-Haul Van.

Chris C 
Rating:
3.0

Customer did not leave a comment.

JOHNERNEST J 
Rating:
5.0

Customer did not leave a comment.

andrew d 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Everything was go od.

patricia t 
Rating:
5.0

Customer did not leave a comment.

Silvia P 
Rating:
5.0

Very happy. Terrific guys at J&D.

Larry M 
Rating:
5.0

Customer did not leave a comment.

Arben S 
Rating:
5.0

Customer did not leave a comment.

Yisroel S 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
4.0

Customer did not leave a comment.

Will R 
Rating:
5.0

Customer did not leave a comment.

Arthur B 
Rating:
5.0

but if you cen please open more locations in more places

mordechai e 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

Customer did not leave a comment.

Santos M 
Rating:
4.0

Customer did not leave a comment.

Eddy D 
Rating:
5.0

The owners are extremely courteous and very helpful. I will recommend this place to my friends. Luis Ruelas

Luis R 
Rating:
4.0

Customer did not leave a comment.

michel v 
Rating:
5.0

super smooth. Keith was very helpful

Giannina A 
Rating:
5.0

Customer did not leave a comment.

Will W 
Rating:
5.0

Customer did not leave a comment.

eric b 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

Customer did not leave a comment.

Ducasse B 
Rating:
5.0

Very nice people to deal with at the counter...

Joseph N 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

Customer did not leave a comment.

KEVIN H 
Rating:
5.0

Customer did not leave a comment.

KEVIN H 
Rating:
4.0

First time renting a uhaul, was a great and very smooth experience. Thank you

JOEL N 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Mc

J C 
Rating:
5.0

Customer did not leave a comment.

JAMILFUAD R 
Rating:
5.0

Quick and friendly service all around

Ian R 
Rating:
4.0

Customer did not leave a comment.

Yomtov K 
Rating:
4.0

Customer did not leave a comment.

Gilbert R 
Rating:
5.0

In my opinion, everything was excellent, doing a great job

JORGECRISTOBAL E 
Rating:
1.0

Customer did not leave a comment.

Nadine C 
Rating:
5.0

None

Michael C 
Rating:
2.0

Cars and trucks ought to be inspected before being rented. When I went to open the door to my rental truck, I found a homeless man sleeping in the cabin! Half an hour later, I begin my day off moving... And the truck is given too me with a quarter of a tank of gas, so first thing I get to do is buy gas at a gas station. The man working was diligent and embarrassed, I think, by the situation? I'm expecting a refund promptly! Thank you.

Barry K 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

J & D AUTO REPAIR 59 W NYACK RD, NANUET NY 10954 es el mejor lugar para rentar trilas brindan un muy buen servicio lo principla que te atienden rapido casi no te asen perder el tienpo muy profesionales el mejor lugar

PABLO M 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Keith was awesome. Fantastic service.

Daniel J 
Rating:
4.0

Customer did not leave a comment.

Eric D 
Rating:
4.0

No indicator lights on when starting or using the vehicle. Also, the more mileage used should result in a discount per miles

Jeffrey S 
Rating:
5.0

I was very pleased with J and D auto they were pleasant professional and courteous. My problem came with uhaul and my frustration with how non flexible you were with my order. I have rented with Uhaul for several years for bussiness reasons. I was caught in a situation where the convenient thing for me was to extend the reservation. After 3 calls from "scheduling" - Uhaul personnel - I received NO HELP in trying to solve my problem. I raced back - had to field calls while driving and overall very frustrated by the lack o f assistance and understanding I received from your scheduling department. Taking a truck out of town other variables out of my control occur - You would be wise to make that easier- You always get paid J and D auto was Excellent and worked with me!

Daniel P 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
4.0

They did not explain that one of the charges was flexible and that I could have opted out

Denise H 
Rating:
5.0

Customer did not leave a comment.

Elisheva E 
Rating:
2.0

The business was closed , even though the stated hours stated it should be open . We did not know there would not be anyone there to assist with the van rental . Registering to sign out the van online was frustrating and we got going an hour late . We contacted uhaul by phone and were assisted in the process after 15 minute hold on the phone . It would have been less stressful if we could have registered the day before , at home , instead of in the parking lot , with no on site help .

Joseph S 
Rating:
4.0

Customer did not leave a comment.

SHLOIMY A 
Rating:
5.0

Very simple process when picking up and returning the trailer.

Dale P 
Rating:
5.0

Everything was great, nothing to improve on.

Francis C 
Rating:
3.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Raymond H 
Rating:
4.0

Customer did not leave a comment.

Dorothy D 
Rating:
5.0

Everything was good.

Francis C 
Rating:
5.0

Great experience overall

Chris R 
Rating:
5.0

Customer did not leave a comment.

Chaim S 
Rating:
5.0

Excellent customer service.

Robert B 
Rating:
4.0

checkin online and on app was horrible. I was on the phone with a rep over an hour unable to get the app and online working to sign the truck out and get the keys out of the lock box. I was extremely late getting the truck out and it host me hundreds of dollars in cost to loaborers that were waiting for me. I never had this bad experience with Ryder, penske or Budget. Will NEVER use Uhaul again Plus I will write a bad review google yelp and your site. Even your phone rep was stumped on helping me. I am a younger person and had problems navigating the app. How do you expect an older person to manage that. You need to make your app and your online check in more user friendly

GIULIO Z 
Rating:
1.0

I received a rental with an empty gas tank, the rental process was not easy.

Shasha C 
Rating:
5.0

The woman on the help desk I’m sorry I forgot her name. Was so damn nice. Very professional as well. Lucky to have her

Larry M 
Rating:
4.0

Uhaul app not functioning properly. Unable to upload pics. Website ran fine.

Sean J 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Kathleen D 
Rating:
5.0

Customer did not leave a comment.

PABLO M 
Rating:
5.0

Can’t think of a thing. I think your company is handling the technological aspects of self check in or out very well. The super duty 27 truck was fairly efficient on fuel and had excellent drivability and power. VERY NICE

Geoffrey H 
No reviews have been submitted for this location.

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