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KENNETH E
Customer Reviews for J&J Pipe and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We went and forgot our receiver and ball. This location did not have one and to go get one and come back. The electrical connection came undone sometime on the way so there were no lights on the trailer. The u-haul in El Paso quickly fixed the problem with a new harness. I have used U-Haul a great deal through the years and always great service.
Willa RSúper excelente servicio
Deny CFix equipment correctly
JOANN KShe did a great job
daniel vYoung lady was very easy to get everything going and very fast and timely getting me out of the lot and on my way.
David COne word, Best.
Miguel Monly way would be to have a steak dinner ready lol. Everyone was kind and knew what they were doing.
Sandy BI was very pleased with the service. I don’t have any suggestions for improvement.
Martha PFriendly staff, very southern hospitality. No real need for improvement.
Greg TFriendly staff. Clean and easy location.
Deli DNow this place is what I expected from giving my business to U Haul.
Gilbert Gvery well taken care of. thanks
Gardner FThe 24/7 pickup instructions sucked. Need clear cocni instructions to make pickup smoother. I had no idea wfere keys were had to call
John VService was excellent very fast and friendly staff
Rebecca IVery helpful and great service
Richard BExcellent customer service, very well explained
Pedro RYes
Henry CNo Animal hair nexts time
debra sEverything was wonderful, very helpful!
tiffany nAmazing personalities!! Everyone was amazing!
Michelle BGood run
David MAwesome spot. Super quick and great service.
Tawny TEnjoyable experience!
Clendon YAll associates were very knowledgeable & friendly
Paul MJ & j is akways friendly and heloful..awesome service and great people
Greg OCustomer service girls were very friendly
Rodney GN/A
Albert LYou all are very professional I would recommend this company to all my family and friends very nice keep up the great job have a blessed day
Erminia JLocation is closed on weekends and truck was dropped off on Saturday, May 21, 2022 with key placed in drop box. Security cameras will prove this fact. I received a receipt via email reflecting tuck being dropped off on Sunday, May 22, 2022 at 11am and a $40 added late drop off charge. I was purposely overcharged and after calling to inquire I was introduced to a complete lack of professionalism. The Uhaul representative at this location refused to admit her mistake and told me to take it up with Uhaul by calling the 1-800 number. Uhaul’s brand is not being represented appropriately at this location.
Shawn JRenting was easy of course because they are taking your money. The UHaul was returned 24 hours early, full tank and clean. So, imagine my surprise when the UHaul facility in Carlsbad, NM, called my wife Sunday morning at 7:30AM looking for the truck!!! She was in Houston! He gave her a number to call him back and the number did not work so I had to call the 1(800) UHaul to make sure the truck had not been stolen. Too much stress for doing all the right things. Never again!
Bradley JNothing it was perfect
JUSTIN CVery friendly and professional. Very companionate
Izabela BStaff was friendly during check in. However, the equipment I received needed some obvious (when driving) mechanical repairs. Contacted customer service for assistance.
Koda LThe only thing I noticed were the cookies crumbled in the floor board.
Linda DVery friendly an helpful
Angela ERight center marker light went out on the trailer. On the equipment check in there was a section for if anything needs fixed, but no comment box as to what needs fixed so I could relay the issue.
Dustin FNothing at all they were very welcoming.... and I appreciate that it was quick courteous and knowledgeable... Would recommend again.
Dallas ROver charged for mileage, they were very unhelpful in refunding the charges, still waiting for a call back from the regional manager regarding regarding refund
Jennifer GI ordered furniture blankets for the move and when I arrived they didn't have any. It would have been nice to let us know so we could have made other arrangements to pick up moving blankets prior to the move. I was refunded, which was fine.
JULIE CThe U-Haul truck leaked all over us while we were driving through the rain. I had to put a blanket behind me because it was wetting my back all the way down to my butt the same on the passenger side. It was the worst experience ever.
CATHERINE KYour after hours pick-up program is EXTREMELY intensive! Ridiculously complicated, and time consuming. I was over charged, mislead, and treated poorly.
John T