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Yau F
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
2 truck didn’t work properly one of them had a broken windshield wapers and another one was the whole in the cabin and my stuff got wet
Maryam NCabin floor quite dirty.
WALTER BEverything was great.
leslie sThe people / Mr Rash was very curtious and very helpful, he did an ammazing job to address my need on a short notice.
SAAD AGreat customer service really friendly personel
Alexander ETruck cab was dirty and smoking smell
Nick KWe moved on Easter weekend and I went in thinking this was going to be a headache, and was extremely surprised the gentlemen working on the Saturday were quick, efficient, answered my questions when he saw I was hesitant on where the after hours lock box was he came out with me to show me, dropping off Sunday was smooth as well everyone was polite and extremely helpful - especially being a holiday weekend we will definitely use again - also charge was cheaper than expected which is a plus :) thank you for being a part of making our move a little less hectic we appreciate it
Katherine TYour Android app doesn't work. Promise what is booked online rather than changing it at last moment
Ashish NThe transmission on the truck was a little rough. But it got the job done. All in all I was pleased with the experience.
Edward WThere was a warning message that one of the tire is low on air. May be customer service, when checking the van upon return, look at any message that the dash board may have and react accordingly.
Henry PThe Uhaul 24/7 portal was terrible. I needed to pick up using the 24 hour portal through the app and it took me over 1 hour to pick up my truck including calls to customer service. Eventually I was able to pick this up, but due to the timing, and location change to somewhere 30 mins further than my location needed, I missed key timings to get things dropped off. Costing me additional time, money, and ruining the scheduling of my move
Joshua MFast, efficient, friendly.
Robert DIf the customer is new, we have no problem with that. Don't lie to the customer and don't charge too much. Don't charge the customer more for a few kilometers. Deliver the car clean.
Mohsen AThe associates there were very nice and helpful, even changing the vehicle to a newer model when they noticed one was available. The newer model van from Ford is really nice, with a nice ride.
Paulo BNot sure, service was very good. Thanks
James pVery well organised; everything is ready to go on the date as promised @ the above location.
Lily KThey write my name and last name wrong and when I call so many time they said they can't change it so the invoice I have it's useless also the truck was very dirty and bad smell too don't waste your time and money
Sharham bCustomer rep was great and all went well. But when return the truck the charge for fuel was 1.43/m while the quoted price said 0.89/m on booking. I submit my disagreement when was completing return and was written will get a call from uhaul prior to charge but had no call and simply got charged my visa. Also unable to download the receipt when using app for my own record. Such as rubbish service. Won’t recommend uhaul.
hassan PThe car is need maintenance and spend moor gas . It is really bad.
amal mPlease make your 26’ trucks more than one! We forced to return our rental truck in middle of our moving because you wants to rent it to next customer
Elmira HI am so happy with this location and staff always. I arrived a little earlier than store hours On Feb 22nd, he helped us and saved our time. Thanks
Saeid ZWas very happy with overall service I received.
ALNASHIR Svehicle provided was in no condition to be rented out. AC compressor blew after 80km.
michael gNot applicable
dong yKeep up good work
Teodor BEvery thing was perfect
MOJI ANothing to add, the whole experience was positive and productive for me.
Ed LVery cool and best friend ship
Aimal NThe truck I was provided with didn’t even had its dash lights on during the night. Overall very old and poor equipment.
Zahin NThis dealer tried to rip us off by charging us for a dolley that we returned. We had them review the security footage and it showed that the staff removed it from the truck before they attempted to charge us for it. Glad we went back to watch the camera footage with them. I'll never use a Uhaul dealer again.
Kory MContinue with the great customer service
Sheryl MHave more signs where to drop the keys at night..
Slawomir SI had a great experience with U-Haul however, in the morning the locker and the back of truck were frozen, so we almost waited for more than 20 minutes thankfully, the guy who worked there helped us.
Mahmoodreza RNothing that I can think of. Thanks.
Fazil MI am thoroughly pissed off with U Haul in the Niagara peninsula for their lack of service and availability. A sign stuck to a pole in front of a motel with no units of any kind is not what i accept as a U Haul dealer. The same goes for a milk store where you are constantly bypassed for someone buying a loaf of bread. i even believe I read something about no one way trips. That is what U Haul is all about. There is no way that I was going to rent a truck in St Catharines or Niagara falls which is 35 miles out of my way then drive it to Toronto then return it to Niagara falls and then pay double the gas and mileage. I ended up renting a trailer in Toronto dragging it to Port Colborne and returning it in Toronto. Again the 360 Newkirk location was excellent with 26 trucks on the lot at that time and every type of trailer that you could imagine. .
RON CI originally ordered a 15' truck in Aurora, they didnt have any in aurora, so they sent me to Richmondhill. They told me that I will get 30km extra for free, but ended up charging me still for the extra mileage.
Lennard LCan't rate this location as I didn't go in nor deal with staff. I dropped off using the app.
Christopher DI was satisfied
Victor SFast service, equipment was in excellent condition.
Robert LNewkirk staffs are helpful, thanks
Roy FJust wanted to let you know that I had left my vehicle underneath the light near the building in your parking lot area and someone tried to steal my wheels on the car. Three lug nuts were removed from one wheel rendering it dangerous to drive on. Keep a closer eye on the lot since Richmond Hill, is no longer the safe place it used to be.
Leon LExcellent customer service
Petula GThe guys in there are very helpful This was my first time renting from this location and the proofed to be the best location. Thank u. Yamen.
Yamen AEfficient, clean, and professional
Robert DWe had a great experience dealing with this location & the company overall. It was extremely easy, pleasant & no issues, at a very reasonable price! Thank you, guys!
Dina AThe trailer cabin should be swept clean for next rental. I had to sweep out the dirt left over from prior use
ROLAND ARemind to refill gas before arriving at the parking lot
Mark FThe original reservation was for 8635 Keele St Unit 1, after booking for 12pm and someone hitting my car I never called to extend my reservation and they gave my Uhaul away after only being late by 1 hour. That location has very poor customer service and the attendant was very rude We do plan on filing a complaint with head office about that location for both not keeping the reservation or at least calling to confirm if we are planning on cancelling or if we are simply just late. Uhaul should really be careful who they are allowing to represent them. 360 Newkirk was great in terms of customer service and was a lot more understanding to our situation
Ehoud EThe return app occasionally gives me problems like this time i couldn't access it to complete the return.
Alexander N