Comentarios de los clientes para James Snow Storage East

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de James Snow Storage East

Clasificación general:

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Carmelo M.
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El cliente no dejó un comentario.

Aditya M.
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The experience at tge location was very good but the experience with your call center was horrible was horrible! When tried to get help to pick up the vehicle as the location was closed in spite of letting the person know that I did not receive the video that she was referring to after rechecked the person kept insisting that all information was sent and that I should refer to the video. She even refused to walk me through the process for help and I noted hints of sarcasm on the call. Please do listen to the call for this booking at around 8 am on this booking (if recorded).

Mohammad P.
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Great experience as always with your facility. Everything was great and online checking was a great help. Your website was down the night before (Nov 19th) for quite some time but I was finally able to check in online the next morning.

Larysa P.
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I was disappointed at first when my pick up location has been changed before pick up date from Mississauga to Richmond Hill, so long drive to pickup and go back to Mississauga.....Other than that I'm so happy with my choice, perfect track, perfect pickup and drop off locations, very helpful and understanding staff! Kudos Uhaul!

Christine D.
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Don't charge me a cleaning fee when I did not cause the uncleanliness.

KWOK-WONG H.
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Good service has very good helpers experience, 5 stars.

Mark L.
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Unit was very dirty as were the straps

RYANTHOMAS T.
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We were pushed into a 2 day rental because of the limited hours this location was open. We rent trailers twice a year from Uhaul and all other locations are open from 7am until usually 4:30. This location is only open from 9:00am until 3:00 pm in which in my eyes is very poor for a rental company. 9:00am is to late to start if you were using the trailers for a full day and we ended up having to rent the trailer a day before and store it over night so we could have a decent start time. Poor operating hours cost us a full days rental in which is unacceptable and we will probably not use this location in the future.

Paul B.
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El cliente no dejó un comentario.

Suraj S.
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El cliente no dejó un comentario.

George S.
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El cliente no dejó un comentario.

robert T.
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For what I did I couldn't think of how to improve it. Good service available at decent rates.

John Z.
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El cliente no dejó un comentario.

JOHNAVAN T.
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El cliente no dejó un comentario.

Mark L.
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El cliente no dejó un comentario.

SUN KYOUNG K.
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When there are changes in reservation, you should give a notice to customers.

Joao R.
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El cliente no dejó un comentario.

Sue M.
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Truck not ready on time. Booked and then got a call I would have to exit until 2;00pm. Just crap

Oleg Z.
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My original location was in Aurora. I received phone call from U-haul and they told me I can pick up my rental at Richmondhill location and they told me they will send me confirmation. No confirmation was sent to me.

CRESCENZA C.
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Very helpful and friendly staff

FARSHAD F.
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thee best. Thanks U-HAUL

Paul P.
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The person serving me was very pleasant and thorough in explaining what I had to do. I rented the truck for 24hours starting Friday but, only really needed it Saturday morning. They allowed me to keep the truck parked at their facility and I picked it up early Saturday morning. Doesn't seem like much but, I really appreciated the flexibility.

Charmaine P.
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Excellent costumer service. Looked like this location very popular leaving staff unable to clean all vehicles before next pick-up.

Monte S.
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one-stop, quick, convenient service. thanks

SERGIY B.
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El cliente no dejó un comentario.

Jian Q.
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El cliente no dejó un comentario.

Enzo C.
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Service was friendly and very accommodating. Very happy.

Mark L.
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El cliente no dejó un comentario.

Mark L.
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El cliente no dejó un comentario.

WALTERJOHN B.
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Staff were professional and helpful.

Terry C.
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2nd time in 2 weeks that I showed up to pick up a rental and could not. Dealer then sent me to another place that was not open. It took 20 minutes waiting in the store to learn that a truck was not available while I had a crew waiting. Finally got truck in a nearby town. NoT impressed!!!

Bryce B.
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I had booked an appointment to have a trailer hitch package installed on my car on Friday at the Ajax location, pick up the trailer on Saturday in Richmond Hill, and move on Saturday as well. I go to the Ajax U-Haul, and they tell me the hitch is not in yet (slow shipping due to covid). I was told my installation is booked for next Wednesday... This was not communicated to me until I was physically there for my install appointment. The only trailer hitch available to purchase was in Newmarket, so I drove there to pick it up along with the rest of the hitch package. Now I had to install the trailer hitch and wiring on my own because I could not make an appointment early enough. To add salt to the wound, Newmarket U-Haul sold me the wrong sized hitch ball, as well as sold me a defective Curt hitch wiring package. The incompetence of U-Haul cost me a day's worth of my own time and over $800 in additional expenses. The gentlemen at James Snow Storage East were great, and this review does not reflect them whatsoever.

Andrew S.
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El cliente no dejó un comentario.

York E.
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The online service sucked. It didn't work but they were at the shop early to help me out

SANTO G.
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The gas level indicated on the contract and by the attendant did not match the actual gas gauge in the rental truck. I noticed the discrepancy and had to enter the office to tell the attendant to alter the contract. Things like this are annoying and can be interpreted as "deceitful" or just laziness by employees at certain locations. I have used James Snow and rented U Hauls often so I know what to do and expect.

REN L.
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I use this location many times. I'm satisfied to rent U-Haul at this location. Easy and fast. I will continue to use and will recommend to my friends.

nerander V.
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More welcoming customer service.

Andrew N.
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El cliente no dejó un comentario.

Jacob S.
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Reverse on the truck wasn't working properly. Floor of the truck had chicken/chicken bone and crackers on it.

Roberto L.
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Friendly staff. Lots of equipment. Hours don't make sense...opens at 9am and closes early (before 5pm).

ZHONGFA P.
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NA

paul L.
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The drop-off was uneventful but the agent was no friendly at all.

Roddrick D.
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El cliente no dejó un comentario.

Rohan B.
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You can have trucks with better motor. The truck hardly gained speed even after accelerating. It was like driving at 50 even on highways.

Greg M.
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El cliente no dejó un comentario.

Francesco L.
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Upload more recent photos of the vehicle. The photos I reviewed before driving away seemed like they were new photos of the vehicle, however the vehicle has a lot of damage that didn't appear in the photos which was time consuming to document.

ANTON V.
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El cliente no dejó un comentario.

Kendrew L.
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El cliente no dejó un comentario.

Iulian R.
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El cliente no dejó un comentario.

GUANG REN L.
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too much information needs to provide during making appointment! it lets me feeling bad!

VAHID B.
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El cliente no dejó un comentario.

Abdul R.
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El cliente no dejó un comentario.

LILIANVIOLET M.
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I always rent at this location because they are so friendly and make me feel good

Sal C.
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El cliente no dejó un comentario.

Ning P.
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El cliente no dejó un comentario.

Arezoo S.
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All good

Kevin L.
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Everyone I spoke to and met for my van rental were very polite and helpful

laurentiu M.
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I was very happy with my rental. Nothing from here. Keep up the good job.

Timothy L.
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If a customer reserves for a date and time well in advance, do not change the time without advising. Also U Haul customer service is not helpful. Had to call Jo the CEO to get help. He has enough to do. The CS dept should be capable to handle sticky situations. Also when provided a credit by Jo and we were told that James Snow storage can provide the credit on mattress covers purchased, James Snow refused and we had to go to a U Haul location. A lot of mis communication and running around for no reason on an already stressing moving day.

Mojtaba D.
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El cliente no dejó un comentario.

SEYEDALIREZA S.
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Staffs, Specially Morad , has the best costumer care I have ever seen

Hyun Woo K.
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El cliente no dejó un comentario.

VAL S.
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Great service at a very affordable price

Yana S.
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El cliente no dejó un comentario.

SEYEDALIREZA S.
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El cliente no dejó un comentario.

JOSHUA D.
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El cliente no dejó un comentario.

Hossein K.
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The front desk doing great, very nice welcoming and did my job fast and perfect.

Michael P.
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El cliente no dejó un comentario.

Levon G.
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El cliente no dejó un comentario.

Diego L.
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El cliente no dejó un comentario.

Noah V.
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El cliente no dejó un comentario.

CHRISTOPHERPATRI H.
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It's always an easy and pleasant experience dealing with particular U-Haul location . Great staff . It's the only U-Haul location I rent from .

YANG S.
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El cliente no dejó un comentario.

Hedieh T.
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I think this location is great and I always use them, which is fairly frequently given my line of work. This time the only thing I noticed that was out of the ordinary for this location was that used tissues and a used face mask was left in the driver door area. I would still continue to use their service going forward but I just wanted them to be aware that this was missed. Thank you.

VICTOR L.
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Great service!

Ramin A.
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El cliente no dejó un comentario.

Julian K.
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Give an ETA for driver approval. Usually it's around 7 minutes, but the app doesn't tell you how long you're likely to wait.

OLIVIA-MARIE A.
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This is more then just a simple review of this location because the majority of my experiences with uhaul locations have been pleasant. I just wanted to make a comment on the actual owners of the store. I am a single mom currently pregnant with my second child and I ended up having to cancel my trip because of a complication with my pregnancy. I had gone to this location to rent a uhaul and had to pay cash because I was having issues with my credit card.. when I had to abruptly cancel my trip I dropped the keys off at this location fully preparing myself to not get my money back because it was no ones fault but my own (plus it was cash and much easier to cover up if need be). Please tell me how even though the owner had zero obligation to refund me because I didn't even ask for the money back.. he went OUT OF HIS WAY to call uhaul, fix the contract and call me to tell me he had the cash waiting for me whenever I was ready to pick it up! I wish there was more I could do then to just write a review about how amazing it is to be reminded that there are still good &honest business owners out there! Without a shadow of a doubt, I recommend this location for all your moving needs!

John S.
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El cliente no dejó un comentario.

ALAN S.
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Nothing. Very Professional. Thanks

Alexander G.
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El cliente no dejó un comentario.

MOHSEN B.
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They are really helpful. I need roadside assistance which was very fast.

Carl V.
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Helped me try to find my missing wallet with security camera footage. Great guys! Carl

Vic C.
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El cliente no dejó un comentario.

Sandy T.
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El cliente no dejó un comentario.

Philip G.
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For me the location is excellent and the staff was very professional and went the extra mile for me.

Norm M.
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Nothing, it was great. We filled out all forms online and everything went very smoothly. We would highly recommend.

Hongbo M.
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El cliente no dejó un comentario.

Richard B.
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El cliente no dejó un comentario.

VITALIY G.
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El cliente no dejó un comentario.

Benjamin D.
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El cliente no dejó un comentario.

Ted C.
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El cliente no dejó un comentario.

Francesco L.
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Wash the vehicle exterior so it's easier to see if there's any damage to vehicle before driving away.

stephen T.
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Hi, I know it wasn't the location that changed everything that was arranged with the first person i spoke with and everything with that location was good but the main things i requested all were changed a day or two before the move . I asked for a 26 foot unit and said I had almost a 3 hr drive to pick it up because I was moving my son from Toronto to Hamilton and I live along Lake Huron so they said I could get the truck i needed and could pick it up in Etobicoke or Concord and I also asked if I would be able to drop it off in Hamilton so o could have someone come with me from my home and take my vehicle to Hamilton and we could go straight home! All this was confirmed and the pick up location was to be confirmed when i got a text a day or two before the pick up day. So I got a text that said I should call the location in Richmond Hill to confirm things which was a bit confusing so i called the regular U Haul number and the girl named Jessica told me that they only had a 20 ft instead of a 26 ft and that II had to pick it up in Richmond Hill and that I had to return it to that location which meant extra milage to pay and what would have been a 14 hr day turned into a 17hr day...was told to take it or cancel...not nice

Blair K.
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Website is poorly designed and confusing to use.

Sung K.
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Excellent customer service! The online app was not clear and did not accurately booked my reservation. I wanted a van for 1PM at this location, but somehow it said I booked for 4PM at another location. It could have been a disaster if not for the Rep there that was able to swap reservations with another person to get us the van on time. Thank you!

Artyom S.
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El cliente no dejó un comentario.

KEVIN Y.
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El cliente no dejó un comentario.

Danny Z.
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It was closed, even though it was 4:15, so I don't know if it was good or bad. I was also called and told to come here instead of the agreed upon drop off spot due to space limitations. I failed to see why I should do this as I had a closer spot verified and could've refused, but I did it anyway, and 24hrs early. Customer service though was excellent at making sure I wouldn't be responsible for any extra kilometers that wasn't my choice. Truck was nice, and got the job done. Overall good experience.

javad M.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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