Customer Reviews for Jakes Body Shop Inc
(U-Haul Neighborhood Dealer)

707 comentarios

6078 E State Rd 144   Mooresville, IN 46158

(317) 831-4211

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(317) 831-4211

6078 E State Rd 144
Mooresville, IN 46158

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

For me nothing. They were awesome.

Robin D. 
Clasificación:
1.0

Was supposed to get a call in regards to the mileage before charging me.....that didn't happen. Van smelled like a zoo. Then noticed some hey in the back. Someone used it to move animal manure.

Douglas V. 
Clasificación:
3.0

More signage as where the drop off box is located

Debra C. 
Clasificación:
3.0

They did not check the truck in while I was there. I didn't receive conformation that rental had been closed. I called on Thursday and asked if it had been processed and was told not yet. They need to process the rental while I'm there.

PatrickT M. 
Clasificación:
4.0

The only thing that I thought was not so great was that I was charged 3 times for the initial rental and had to call uhaul and wait on hold for about 40 minutes before the problem was resolved.

Ashley A. 
Clasificación:
5.0

Enjoy

Alexander C. 
Clasificación:
3.0

Probably not their fault according to them, wipers broke and it rained Sunday and it kept telling g me oil change immediately. Truck ran great for 137,000 miles . Obviously the pictures on site for inspection are not correct as this truck has a lot of mi or damage and the pic on inspection is a new truck. Corporate has been good to me, but the facility has over charged me just under $42 and has not refunded me the difference.

Rodney H. 
Clasificación:
5.0

All is good

Kenneth S. 
Clasificación:
3.0

It appears franchise owners simply enjoy the extra income ?? I did not see any efforts to ensure equipment was in good shape for next customer but that inspection effort could have occurred later. The 12' foot trailer was very new but impossible me alone to lift off the hitch and the tongue has NO jacking device, neither did the dealer provide one at the parking location along with a "block" to prop up the tongue. Add a tongue jack, what if a disconnect was required along the highway ??? Customers need ability to stow trailer by themselves.

WOOD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad I. 
Clasificación:
3.0

Lower the price of rental on further distances.

clenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blayne B. 
Clasificación:
5.0

The company that held the Uhaul equipment was AMAZING. However, UHAUL, the company, completely dropped the ball. I made a reservation to pick up my equipment from the Uhaul in Plainfield, IN. I left work at 3:30 to get to the Uhaul company by 4 as I had a 4:15 appointment near that facility. When I arrived, I was told that UHAUL had changed my reservation to Mooresville, IN. I was NEVER told about this, and it added an extra hour drive that day, I missed my appointment, and then had to return the equipment there when I was done which was AGAIN, another extra hour commute. I have nothing but great things to say about BOTH leasing places as they went above and beyond to be professional and courteous, but I am COMPLETELY dissatisfied with UHAUL the company as THEY were the ones who changed my reservation location without letting me know.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
1.0

This is by no means on Jake's Body Shop. I know Uhaul goes there to manage pickups and stuff, and Uhaul left me locked outside a closed office, with no passcode to retrieve my keys, and turns out our key was never put in the box by Uhaul at all, so even if I did have the pass code, I'd be up the creek without a paddle. Luckily, someone was around back on the garage, otherwise id have had no way to get truck. Again, this is not on Jake's Auto. Also the back of the truck was sticky and disgusting inside.

Savannah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

I would rate Uhaul and their website a 0, and the location a 4 out of 5 because their service rep was very friendly, helpful, and went above what would be expected to make my rental smooth. Had a utility cart been included like I requested, it would be a 5/5. The truck itself was great. My issues are with Uhaul and the horrible website and reservation system. I made a reservation online for a 15 foot truck with utility and appliance cart on Monday 8/1. I selected a nearby location just a few miles from home. Email sent said to expect a call to confirm the reservation. After 48 hours no call came, so *I* called the location. This location did NOT have 15 foot trucks (available or at all? Not sure)! So after reserving online and getting confirmation, the location didn't have what I reserved and didn't call me?! Wow. The man said the website should've sent me to another location. It didn't. At this point I go online to uhaul.com and change my reservation to a different location, further away but not too bad. I call the next morning (Thursday), the man at Hines Storage in Plainfield IN was very helpful, confirmed he had my reservation in the system for Saturday morning 10am, they would be open, and had both utility and appliance carts as per my request, and a 15 foot truck. I was all set. Nope. Friday at 4pm (16 hours before I'm set to pickup) I receive a call from Jake's Body Shop in Mooresville. They inform me that THEY have my reservation. What? Why? The website automatically sent it to them. After getting digital and verbal confirmation of my reservation with Hines in Planfield, the system sends it further away more than a day later? This makes absolute zero sense. So essentially, uhaul forced me to drive an additional 20 miles to get and return the truck, costing me time and money. On top of that, the truck did NOT come with a utility OR appliance cart! I had to rent these separate elsewhere, costing me more time and money. Additionally, not only was it further away, lacking required items, but the location was also NOT open at my requested time, forcing me to check in online, another waste of time. I'll never use uhaul ever again, this experience was pure insanity and I'd rather walk my possessions across the country than use their service. I expect some form of reimbursement for additional miles driven ($20), lack of carts (that I paid for), and my loss of time and sanity. Thanks for making this as difficult as possible for no logical reason.

Kevin C. 
Clasificación:
5.0

Jake's was extremely helpful and offered to back the trailer back in to the parking spot. Will definitely rent from them again.

Christy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina W. 
Clasificación:
2.0

Completely unsatisfied with my experience.. Way to overpriced. 200 dollars for 24 hours is insane. Picking up the Uhaul with almost an empty tank of gas.. just aggravated with my whole experiences.

Shila K. 
Clasificación:
5.0

While I had no issues with pick up or drop off, UHaul treated us very poorly overall. They did not have the correct truck, even though we reserved it > 1 month in advance. We reserved a 20' truck, and they could only provide a 26' truck the day of our move. Since we were moving more than nine hours away over some mountains, we did not want a 26' truck. We ended up waiting three extra days to get a 20' truck. UHaul should not take reservations for vehicles that will not be available. We will avoid using UHaul if at all possible for future moves.

Megan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck T. 
Clasificación:
5.0

The staff was very friendly and helpful.

Kerri S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Percy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

Appreciate the help I received on a short notice, would highly recommend everyone to use this location

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewel B. 
Clasificación:
5.0

The people at Jake's Body Shop, that helped us with the U-Haul trailer rental were great to work with. I had no issues with the trailer. Everything went as expected. I would rent from there again.

CARY E. 
Clasificación:
1.0

El cliente no dejó un comentario.

OWEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert P. 
Clasificación:
5.0

When returning the van the app was not working so I could not properly do the return

JANEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

Nothing! Our experience overall was wonderful! ¡Gracias!

Joseph U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent T. 
Clasificación:
4.0

I have returned several rentals there over the last 6 months. They are friendly and get right to you!

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
3.0

To much money for a uhaul. Somehow I was charged more for a 15 footer then It was for a 26 footer and it was almost the same miles

Leslie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harley Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY B. 
Clasificación:
5.0

Thanks Dawn

Freda C. 
Clasificación:
5.0

They are always so nice to make sure you get what you need.

BRIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

Excellent location, customer service and friendly

Jared A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

You got the best service already Thanks

Olusegun A. 
Clasificación:
5.0

The app to pick up wouldn't work but the person at the pick up location was very helpful

LISA P. 
Clasificación:
4.0

Expand the GPS zone as I had to walk from the rental to the front door for GPS to recognize that I was at the right location. The app was slow, too.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

Great customer service.

R B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
2.0

Made a reservation to have a trailer at the desired location, but the day before we were supposed to pick it up got a phone call from UHaul saying the place that we made the reservation with would not have a trailer for us. They also called 2 minutes before they were going to close. They said I would have to drive 30 minutes to pick one up. I went online and found one at a location much closer so called them back the next day and let them know.

Shelly S. 
Clasificación:
5.0

Jake's body shop is always helpful when I need to rent a trailer or truck this is my 5 th rental, each rental exceeded my expectations, nice people to deal with

JOHNNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lateasha G. 
Clasificación:
3.0

My time to return ended up happening in the rain, so if there were ever funds to add a drop off area that was out of the rain, that would be amazing! :-)

April C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masato S. 
Clasificación:
5.0

Dawn was really helpful and a great person with whom to do business!

LELAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra N. 
Clasificación:
5.0

Excellent customer service… from booking to picking up the unit!

Kari M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

This location was great to rent from! Very efficient and friendly!

JANE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL L. 
Clasificación:
5.0

The woman running the U-Haul operation clearly knew what she was doing. She was professional and helpful and made it a good experience. When I had to call her several days later about an issue with the lease, she knew exactly how to help me.

JAMESTYSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

You were great!!! Thanks for all your help!

JUDITH H. 
Clasificación:
5.0

Great people!

CHAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
2.0

I scheduled the truck on April 20 for a 12 foot truck. Nothing turned out according to my reservation abs it was very frustrating! The women Jake's were very nice and helpful

JOHN JOSEPH W. 
Clasificación:
5.0

not a thing...all is good!

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brice G. 
Clasificación:
5.0

Make mobile check-in actually work!

Joseph S. 
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