Customer Reviews for JAE Power LLC
(U-Haul Neighborhood Dealer)

85 reviews

1542 Union Valley Rd   West Milford, NJ 07480

(973) 846-4112

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 846-4112

1542 Union Valley Rd
West Milford, NJ 07480

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ken G 
Rating:
2.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

I always use this location. The owners are friendly and helpful. I wish they had more inventory though. Such as the 4x8 trailer or a pickup truck. I often rent something that I don't want because the location is so convenient but they don't have the equipment I need.

Eldris H 
Rating:
5.0

Customer did not leave a comment.

Gregory O 
Rating:
5.0

Customer did not leave a comment.

Bekir o 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T 
Rating:
1.0

I have been getting notifications for a rental that I didn't not purchase for over a week now. Texts and emails that i have no idea how you obtained since I have never used your services in my life.

pat f 
Rating:
5.0

Very easy to work with!! Just simple

JAMES M 
Rating:
5.0

Very happy with good and honest service. Highly recommend. A++

Viktor T 
Rating:
5.0

The staff were very friendly and helpful. Great value. Excellent overall experience.

William M 
Rating:
5.0

Customer did not leave a comment.

kenneth K 
Rating:
5.0

Location owners were friendly and informative. Plan to continue to use them on an ongoing basis for my trailer rental needs.

Eldris H 
Rating:
5.0

Customer did not leave a comment.

Juan B 
Rating:
5.0

There was a terrible smell in the truck.

Michael K 
Rating:
5.0

Friendly and convenient

JAME A 
Rating:
5.0

Customer did not leave a comment.

Peter G 
Rating:
5.0

Owners were very nice and helpful. I would definitely rent from here again

STEVE C 
Rating:
5.0

Great container service and very easy pick up process.

Lisa D 
Rating:
5.0

Great customer service and very informative!

Shanda J 
Rating:
5.0

Customer did not leave a comment.

Bekir O 
Rating:
1.0

I have no complaints with the company itself , only the worker who assisted me ! 2 days of hell and confusion and even more of an issue at the time of pick up !

Rona D 
Rating:
5.0

The check in process is way too long. Needs to be expedited.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

Eda the clerk was very kind and helpful and the location is very convenient.

Peter B 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Nice folks, good service!

Kayla H 
Rating:
5.0

Customer did not leave a comment.

Araldo L 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

DENISE M 
Rating:
5.0

Seamless rental, no issues on my end

Michael B 
Rating:
5.0

The staff at JAE Power were amazing. I had to call 1800 go for uhaul because I was having an issue finding the reservation for the app. Corey was very rude and at one point asked me if I wanted the conversation to continue but JAE Power was great

ron d 
Rating:
3.0

Customer did not leave a comment.

paul s 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Wayne D 
Rating:
5.0

Customer did not leave a comment.

Dominic R 
Rating:
5.0

The vehicle was clean. It was hard to locate the key pickup location. It should be noted as "to the left of the building" and not "near the entrance". In addition, the vehicle has a problem with the tire monitoring system. Both front tires had 2/3 the required pressure. After adding the air, the error message about the monitoring system needing service and the low tire light was on constantly.

Sol G 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Great service, would recommend

Jerry N 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Great business, wonderful people.

Jacob J 
Rating:
5.0

Customer did not leave a comment.

Harold N 
Rating:
5.0

Emily and Andy were very professional; enjoyed dealing with them. Peter S.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Yisroel S 
Rating:
5.0

Excellent, courteous ad efficient service by Emily behind the counter. I walked in, with no appointment and was on my way in a new and clean Van within ten to fifteen minutes. Upon return about four hours later the gentleman (unfortunately didn’t get his name) was just has efficient and courteous as Emily was. Overall a great first time experience. Without reservation I would recommend JAE Power to anyone requiring a need for a rental vehicle.

DONALD S 
Rating:
5.0

Customer did not leave a comment.

Veronica R 
Rating:
5.0

Keep it the same it’s great

roman g 
Rating:
5.0

Customer did not leave a comment.

Valerie F 
Rating:
5.0

The customer service was excellent - really appreciated the help in ensuring everything was in great working order and ready for use. Really went above and beyond. Will most definitely be back to this destination

Corrie W 
Rating:
4.0

At first I flipped I live up the road alone and I thought I was stalked I got scared but I talked to own r and older nice Spanish women there 🚭 nice and they understand about 2 names ?

DONNA G 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
4.0

Thaw u haul website is a disaster, they do not remove old pick up locations and lets you book it , then a day before pick up you get a email confirmation but says pick up in different store.

David F 
Rating:
3.0

WAITED 25 MINUTES BECAUSE THEY OPENED LATE. DID NOT READ THE MILEAGE USED LESS MILES . THEY DID NOT CHECK ANYTHING BAD EXPERIENCE

Irene C 
Rating:
5.0

Customer service was amazing. Rental process was super easy highly recommend

Joseph B 
Rating:
3.0

I owe for NYC GWB toll was 17 I had 14.00 I want to pay ... can you send me the form please? I got a new credit card!

DONNA G 
Rating:
5.0

Customer did not leave a comment.

Mellissa Z 
Rating:
5.0

Nothing, they were so accomodating, professional. Even though it was a Sunday, and they were closed, the owner came to check me in because of a change time in the prior rental. The van was clean and in great shape.

JOYCE T 
Rating:
5.0

Women that works behind the desk was very friensdly and helpful.

Walberto B 
Rating:
5.0

Nothing- team was friendly, kind, helped me with the truck and off I went. When I came back, drop off was so easy. Great place and easy rentals!

Clara R 
Rating:
5.0

Customer did not leave a comment.

Danielle L 
Rating:
5.0

Excellent service. They connected the trailer for me and showed me all of the important connections so that I could do it myself. Very helpful.

Robert M 
Rating:
5.0

Customer did not leave a comment.

OLGA M 
Rating:
3.0

Customer did not leave a comment.

Kevin M 
Rating:
1.0

Called and explained that I would be returning at 4:55 pm, five minutes before closing. Lady on phone said that would be fine. Arrived and saw male employee working in parking lot so I asked where I should park and leave the trailer, he shouted "Go inside." After processing my return I went back outside where I was told to unhitch the trailer. Seriously, the guy was standing right next to it and started arguing with me about who was going to unhitch it, what a dick. I will be renting from another location next time.

STEVENS C 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
5.0

Customer did not leave a comment.

Steven V 
Rating:
4.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Customer did not leave a comment.

KENNETH C 
Rating:
5.0

Customer did not leave a comment.

ANDREW T 
Rating:
5.0

Customer did not leave a comment.

Johny I 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Let the customers pick up the truck with the app.

IVAN G 
Rating:
5.0

No suggestions. Service was prompt and communications were clear. Equipment was in good condition and performed well. Great start with a new rental site for me.

Douglas D 
Rating:
5.0

Customer did not leave a comment.

Andrzej C 
Rating:
5.0

Easy to park and find the drop off for the key.

Cynthia S 
Rating:
5.0

N/A. Perfect experience. A+

Michael S 
Rating:
3.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Not much. JAE Power was great. I would use them again.

Joseph E 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

While someone did call me to inform me of their location and how to get their, when I dropped off after hours, there was no key drop. My rental was a 24/7 share and I am supposed to be able to drop off after hours. I had to call U-Haul, which took over 30 min for them to instruct me on what to do with the key.

David M 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

The person working was extremely helpful and went out of his way to help and I think this is the cleanest uhaul I’ve ever rented!

Matthew M 
Rating:
5.0

keep up the good work very professional staff

kinlee d 
No reviews have been submitted for this location.

Additional Services at this Location

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