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KEVIN G.
Customer Reviews for JAE Power LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Eda the clerk was very kind and helpful and the location is very convenient.
Peter B.Nice folks, good service!
Kayla H.Seamless rental, no issues on my end
Michael B.The staff at JAE Power were amazing. I had to call 1800 go for uhaul because I was having an issue finding the reservation for the app. Corey was very rude and at one point asked me if I wanted the conversation to continue but JAE Power was great
ron D.The vehicle was clean. It was hard to locate the key pickup location. It should be noted as "to the left of the building" and not "near the entrance". In addition, the vehicle has a problem with the tire monitoring system. Both front tires had 2/3 the required pressure. After adding the air, the error message about the monitoring system needing service and the low tire light was on constantly.
Sol G.Great service, would recommend
Jerry N.Great business, wonderful people.
Jacob J.Emily and Andy were very professional; enjoyed dealing with them. Peter S.
Peter S.Excellent, courteous ad efficient service by Emily behind the counter. I walked in, with no appointment and was on my way in a new and clean Van within ten to fifteen minutes. Upon return about four hours later the gentleman (unfortunately didn't get his name) was just has efficient and courteous as Emily was. Overall a great first time experience. Without reservation I would recommend JAE Power to anyone requiring a need for a rental vehicle.
DONALD S.Keep it the same it's great
roman G.The customer service was excellent - really appreciated the help in ensuring everything was in great working order and ready for use. Really went above and beyond. Will most definitely be back to this destination
Corrie W.At first I flipped I live up the road alone and I thought I was stalked I got scared but I talked to own r and older nice Spanish women there 🚭 nice and they understand about 2 names ?
DONNA G.Thaw u haul website is a disaster, they do not remove old pick up locations and lets you book it , then a day before pick up you get a email confirmation but says pick up in different store.
David F.WAITED 25 MINUTES BECAUSE THEY OPENED LATE. DID NOT READ THE MILEAGE USED LESS MILES . THEY DID NOT CHECK ANYTHING BAD EXPERIENCE
Irene C.Customer service was amazing. Rental process was super easy highly recommend
Joseph B.I owe for NYC GWB toll was 17 I had 14.00 I want to pay ... can you send me the form please? I got a new credit card!
DONNA G.Nothing, they were so accomodating, professional. Even though it was a Sunday, and they were closed, the owner came to check me in because of a change time in the prior rental. The van was clean and in great shape.
JOYCE T.Women that works behind the desk was very friensdly and helpful.
Walberto B.Nothing- team was friendly, kind, helped me with the truck and off I went. When I came back, drop off was so easy. Great place and easy rentals!
Clara R.Excellent service. They connected the trailer for me and showed me all of the important connections so that I could do it myself. Very helpful.
Robert M.Called and explained that I would be returning at 4:55 pm, five minutes before closing. Lady on phone said that would be fine. Arrived and saw male employee working in parking lot so I asked where I should park and leave the trailer, he shouted "Go inside." After processing my return I went back outside where I was told to unhitch the trailer. Seriously, the guy was standing right next to it and started arguing with me about who was going to unhitch it, what a dick. I will be renting from another location next time.
STEVENS C.Let the customers pick up the truck with the app.
IVAN G.No suggestions. Service was prompt and communications were clear. Equipment was in good condition and performed well. Great start with a new rental site for me.
Douglas D.Easy to park and find the drop off for the key.
Cynthia S.N/A. Perfect experience. A+
Michael S.Not much. JAE Power was great. I would use them again.
Joseph E.While someone did call me to inform me of their location and how to get their, when I dropped off after hours, there was no key drop. My rental was a 24/7 share and I am supposed to be able to drop off after hours. I had to call U-Haul, which took over 30 min for them to instruct me on what to do with the key.
David M.The person working was extremely helpful and went out of his way to help and I think this is the cleanest uhaul I've ever rented!
Matthew M.keep up the good work very professional staff
kinlee D.