Customer Reviews for Jacksonville Self Storage
(Distribuidor de U-Haul del vecindario)

317 comentarios

10724 Lem Turner Rd   Jacksonville, FL 32218

(904) 714-3748

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 9:30 a. m. - 1 p. m.
Horario especial
  • 7/4/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 714-3748

10724 Lem Turner Rd
Jacksonville, FL 32218

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 9:30 a. m. - 1 p. m.
Horario especial
  • 7/4/2021: cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Have a little more lighting out front of the store for nighttime drop-offs!

ANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda S. 
Clasificación:
4.0

Clean the vehicle after EVERY USE.

KENTASHA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

WALTER H. 
Clasificación:
4.0

The customer service is excellent is the Trucks that I have issues with every every weekend from the spot and it's always the same old dysfunctional raggedy Trucks

Michelle C. 
Clasificación:
1.0

Rude emp. Car was not running good

OGUZHAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONNIE M. 
Clasificación:
3.0

what i didn't approve of is the vehicle that I reserved wasn't available.

Joslyn G. 
Clasificación:
3.0

The Uhaul I received was filthy And smelled horrible. I took photos to document it, then I was charged a cleaning fee. I called and discussed this with the sales woman who rented me the Uhaul, I was told she would confirm with the manager if the truck was dirty when I received it. It was dirty I have photos that show a time of 20 minutes after I rented the truck to prove that it was dirty when I received it.

MELISSA F. 
Clasificación:
3.0

Dolly wasn't inside truck that was apart of the purchase. Engine light was on

Diontaye E. 
Clasificación:
5.0

Bigger. Size and less money

Lena S. 
Clasificación:
3.0

Brakes wear bad on the truck ... they need to pull out of service

Michelle C. 
Clasificación:
5.0

Thanks for taking care of me. Compassionate and competent are alway's appreciated. Thanks again

DAVID T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelcena S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
4.0

Equipment was clean and sanitized and had a full tank but the alignment on the truck was absolutely terrible. It was difficult to keep straight on the road especially for someone not used to driving a slightly larger vehicle. Other than that it was fine.

Tristen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELCENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE' W. 
Clasificación:
5.0

Nice transaction

WILBUR K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREDRICK C. 
Clasificación:
1.0

The truck was not driving normal I made the complaint and was still charged after explaining my issues. I did not have the truck for 10 minutes and started experiencing issues. I advised I was bringing the truck back immediately but no help from anyone. This was the worst experience I've ever had with uhal ever.

Ebony P. 
Clasificación:
4.0

The alignment was off so the truck steering pulled to the right often. The brakes were squealing the whole time.

KYLE F. 
Clasificación:
5.0

Nada

QUNTRESIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTAE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA K. 
Clasificación:
3.0

Make sure all equipment rented is with the truck rented.

Roderick F. 
Clasificación:
5.0

Morgan was absolutely wonderful. The tips that she gave us was superb!! Soooooo helpful.

Angelia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tera G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
3.0

Better communication and checking in ourselves was something different on mobile phone. I know since COVID happened a lot has changed but overall was okay.

Penny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily T. 
Clasificación:
5.0

Overall Great Experience

Jefferson E. 
Clasificación:
2.0

Prices and discounts were not honored from their own site.

Jonathan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamesha D. 
Clasificación:
5.0

The computer system was not working. Had to wait on receipt. Over all my experience was excellent. Gracias

Gale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald G. 
Clasificación:
3.0

Didn't get a inspection form and the seat was torn but I took a picture and the return place was able to verify with time stamp and receipt that it wasn't me that damaged bit

Preston S. 
Clasificación:
4.0

El cliente no dejó un comentario.

IEESHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
2.0

I don't like leaving negative reviews but I was charged $14.00 for two utility dollies I never received. Office wasn't open and even after I submitted a dispute I was still charged. I want to be refunded $14.00 for the dollies. Another customer that arrived at the same time as me had the same issue.

Noble S. 
Clasificación:
5.0

They were great. Was a little disappointed about the equipment not being there. But she was awesome for calling me and apologized. She was so quick to fix it. Thank you so much. Will definitely recommend!!

victorya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommie H. 
Clasificación:
5.0

Lower your miles on local rentals

KEENAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FELICIA S. 
Clasificación:
5.0

The person was very nice. 💜

Wanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATARRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci W. 
Clasificación:
5.0

Great place, the poeple were great. I'll use them again!

keith T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelvin P. 
Clasificación:
5.0

The attendant was great this is a good location to work with.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
1.0

The system used to make your transactions on as well as the computer system needs to be checked. My card was charged 2 separate charges then the funds were released 2 days later and the funds that were put on hold shouldn't have been put on hold due to my paperwork stating a different amount. I was very displeased.

Marilyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

No comment

Juan O. 
Clasificación:
5.0

Have some open spot to park truck return early

Nikita S. 
Clasificación:
5.0

I love this place friendly staff and very professional I always use them THEY ARE THE BEST

NATEKETA L. 
Clasificación:
5.0

Great experience.

Timothy B. 
Clasificación:
5.0

Very nice customer service, very knowledgeable, and polite

Jacksonville S. 
Clasificación:
3.0

Again, I was told to drop off the vehicle at this location, and when I arrived, I was told it needed to be dropped off somewhere else. Again this is called "Bait and Switch". The woman there was nice enough to let me leave it there. Uhaul does not have the customer in mind in my opinion, by making the pickup and drop-off location easier for you and not me. Next time I will try Ryder.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

Price went from $20 to $80 really quickly.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony B. 
Clasificación:
5.0

Make sure all vehicles you rent, because they are handle by so many different idea minded people, are fully mechanically service, like front end alignment, high speed wheel balancing, and tested before renting out. It is best to have to turn someone down for not having the right size they want than take a chance in them having an accident and someone can seriously become injured or death. Think about your families and friends lives... IT IS ENOUGH DEALING WITH THIS PANDEMIC LET US NOT HAVE TO DEAL WITH SOMETHING WE HAVE CONTROL OF. God's BLESSINGS, healing and guidance to all renters and employees!!

pearl B. 
Clasificación:
5.0

The manager was very helpful, informative, and flexible in processing my pick-up and drop off. Great customer service.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANTRINA W. 
Clasificación:
5.0

Everything was fine prop service would recommend to anybody

RODNEY H. 
Clasificación:
5.0

N/C

Jessie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

annie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kahlilah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DE'MORNAE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENORA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria D. 
Clasificación:
5.0

The storage's needs to be pressure washed. There is a lot of mold in and outside of the units.

Tere M. 
Clasificación:
5.0

No improvement needed. Excellent service, I had no problems with the vehicle. My storage unit love it. Thank you greatly appreciated your excellent service.

Terry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jadai M. 
Clasificación:
3.0

Service at this location is horrible

Nadine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

courtney B. 
Clasificación:
2.0

Improve Customer Service

Brittany S. 
Clasificación:
5.0

I believe her name was Linda. She displayed excellent customer service. She went above and beyond and I really appreciate her help. She deserves recognition for her hard work and dedication. Thank you. You almost lost a customer, due to the rude customer service I received from Uhaul. She saved the sale and went above and beyond. Thank you much Ms. Linda. I will come back to see you. You deserve a raise and a promotion.

Tekia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
2.0

I wouldn't recommend uhaul at all , has many times as ive rented uhaul , i never had an issue until now. A balance from 2013??? You all could of did a better job letting me know there was an issue before i made a reservation

Natasha W. 
Clasificación:
4.0

The return policy was very frustrating and irritating I was trying to return a equipment over two hours.

Jalivya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya H. 
Clasificación:
1.0

They charged my card twice and bad customer service

Jervenesia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime H. 
Clasificación:
5.0

You can't improve excellence.

Cheryl C. 
Clasificación:
2.0

Improve customer service skills and make sure vehicles are cleaned and ready to be rented.

Tim F. 
No se han enviado comentarios para esta ubicación.

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