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Customer Reviews for Jacksonville Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I. Was I I was. Well. Please
diane tFelt ripped off said fuel was not sufficient and charged 57$ to my card. Never go there again.
Marilynn MNo improvements are needed. I had a great experience....
dottye yService was great thank you
Maurice SThanks
Dorel BThat truck needs to be removed from your fleet horn doesn’t work, has a terrible pull makes difficult to steer, has a fowl smell in the cab, seats are torn, seat belts do not properly work, braking system is a concern. This is a literal accident waiting to happen!!!!!!!!
Daniel CTruck needs some repairs. And when I told the cashier about it she didn’t even offer to switch me to a better truck
Ameia HThe truck I would was very good the only thing was, the driver seat wouldn't move.
evelyn rThe only space I could fit my 26 footer was the handicap spot. I was able to back it in between the two trucks opposite with a few inches to spare on either side but the truck would have been blocking the gate. Unfortunately people who dropped off before me do not have the same confidence or give a damn to properly park a truck, hence the reason I had to use the handicap spot. I apologize for any inconvenience that may have caused but it was the only safe parking spot available. I can provide pictures as well for proof. Thank you.
Joshua SHad the worst experience picking up a cargo van at this location after booking a reservation by phone with an U-Haul agent, thought I’d get things handled by speaking with Brianna Cook a reservation manager but unfortunately Brianna felt the need to argue back and forth with me about u hauls “$50 guarantee”. She kept telling me that I wasn’t eligible and “I found that information online” as if the information I found online wasn’t from U-Haul.com. Briana continued to over talk me to the point that I told her “I can’t believe I had to argue with phone reps but now it’ sounds like I’m arguing with someone who claims to be a manager, I’ll handle this later cause at this point I’m 30min behind schedule because you all did not have the reservation ready” and I hung up.
Marco WKeep doing the right and good work. Good customer service.
SAMUEL OSmooth process
Carolyn JI was waiting for like 5 minutes.
Jordan BVery good service
Leanor HDesk attendant advised no equipment was available when I went to the office. Went out to the parking lot and rented the truck I needed online in the same location. Over charged for fuel. Tank was 3/4 when picked up. Sent a photo of the mileage and fuel level at pick up but have received no response or credit.
David SIt was an Awesome Experience.
deron nHave people in the office when you come to pick up your items, also stop charging so many fees how did a 60 dollar rental go to over 100. Probably won’t use again unless there’s absolutely no other option
Kania SY'all can refund me my money that you were supposed to put back on my card
Jasmine GThe service in Spanish was great.
Lorenzo PI returned a truck after hours and did not realize I was blocking the self service entrance. A women came out te back door and hollere at us to move the truck, of course I had just dropped the key in the after hours box, then she saysshe dont have the key and is going to call a tow truck on us. There. was no signage and nowhere for me to park a 20' truck! Why was the front desk person there with no key to open the night drop box?
Nancy CThey charged my for 2 days when I only used for one day I returned the truck , but the office was closed . I had no one to give the keys to. So I put in drop box
CARL BAn occasional friendly smile would be welcomed!
Pat SThe associate there informed me that there was no dolly available although I reserved it with the truck a week in advance. She offered no solution and still charged me for the dolly I never got. Actually, my experience here was awful.
Wesley HExplain to customer that rental agreements / contacts are all done through text and emails so they would have a good understanding proper policy and procedures and where to research it
Monica JI was charged for gas only went 10 miles. I put $10 in the gas tank to bring it back to exactly where it was and was still charged $16 for gas. Not to mention the truck was filthy
Ellen CNo comment
marguerite sThe managers were very helpful and thorough in their explanations of the different storage units, truck sizes and usage guidelines. I was pleased with the entire transaction.
Pat SNo comments
marguerite sRude Costume Service. employees that don't know how to read a fuel gauge! I was overcharged 30+ dollars for fuel even though i bought it back with the same amount yet the lady argued with me even while showing her pictures of fuel gauge before and after. Both ladies i dealt with there both had attitudes and was rude. when i needed another truck a week later i just went to Budget and recieved twice the customer service for have the price . i advise you not to go here or at least this location
Kyle SThe young lady behind the counter was friendly and welcoming. She answered all of my questions.
Lucy HAll went well for me. Quick and easy check-in and check-out.
DWAYNE VI rented a Uhaul for ! day and told the attendant i would only need it for three hours and I ended up having it 4 and half hours, so i get charged another full day, i never got a paper contract at all, does it say in your paper contract a"DAY' is when you tell them it will be returned, nobody can account for traffic, hurt back, weather, etc., I should of been told if i'm late for the time I estimated return than im going to get charged a whole other day!, i would of told her i needed it for a whole day then!! I'm not happy at all with the way this turned out. i wake up to a 121.00 charge on my card
Richard GUhaul itself was in bad condition, didn't feel safe driving on the highway with the truck it definitely needed some maintenance done to it . Penske trucks are way better.
Adam PThat location has outstanding customer service
Michelle CNothing.
Benjamin EThe 26’ truck we rented was in need of a lot of repairs. Maybe even taken off the road completely or sold off. Let’s start with the exhaust manifold leak that was coming in the cab. The noise from this was also very loud. A rear tire was unbalanced to where you couldn’t run between 35-55 mph. The passenger headlight would come on and off with every bump in the road. There was no power steering due to the reservoir being empty. Our travels for the day were only 69 miles in which took 11 gallons of gas. Probably due to the exhaust leak. I’m not sure why I couldn’t have had the other 26’ truck since I was the first one there, but was told it was reserved for someone else.
Rick JDid not receive blankets as purchased online. Had to ask gentleman there to assist with the extra lift to place in truck. I thought he did however discover he hadn't as my packers did loading later that day. Used my own personal blanket to pack fragile furniture.
Diane RDoor didn’t work. Truck was unstable and kept jerking. Unsafe on highway
Melanie TAdd more trucks to this location
Michelle CThe rep was awesome
Bresha bVery friendly staff and knowledgeable rental process was made easy
Diosdelie SVery pleasable.
KELLY BAgent was very friendly and helpful
Chas PThey were very pleasant and polite and the u-haul was ready to go .
Vanessa gEverything was great. No complaints.
Iesha HThey were very pleasant and polite.Will definitely be going there again.
Vanessa gPleasant people, clean truck...had some engine issues but it didn't stop me from getting what I had to do accomplished...I would definitely use them again.
Tiffany SGreat customer service. Easy check out experience
Gerhard PN/A Very pleased!
Beverly M