Customer Reviews for Jackson Services
(Distribuidor de U-Haul del vecindario)

230 comentarios

2100 Golden Ave   Bay City, TX 77414

(979) 323-7113

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(979) 323-7113

2100 Golden Ave
Bay City, TX 77414

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Had no issues with the truck but the auto hauler that was brought over from American Muffler in Bay City, TX had a tire that had to have air put in it every time we stopped until we put fix a flat in it. After that, it didn't leak again.

Celeste C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike Q. 
Clasificación:
3.0

Truck ran fine, but all windows/mirrors and exterior were filthy. Needed new wiper blades

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E. 
Clasificación:
5.0

Nothing. Everything was great!!!

Janis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john S. 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrett A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
5.0

Get some trucks with cruise control for those long highway runs. This truck was excellent, ran great, good on gas, was easy to drive. Almost like driving my RAM truck, almost. Thanks Great job.

NICOLASA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
1.0

I must say I had to try two separate locations first one the lock box broken suppose to be open 24/7 then sign read 10-2 neither were correct. Lock box broken, and when I finally did turn it at different location the ease of on line check in was terrible did not know I would need pictures and dropped the keys before doing so. Really a messed up system. Location was nasty to look at.

JEFFREY T. 
Clasificación:
5.0

The only observation was that back was not clean but it was not deplorable  . Great service. Very prompt in response to calls. No change but sweep the back..

SHIPHRAH Y. 
Clasificación:
1.0

The uhual was in a completely different parking lot from the building and was hard to find. Then we got charged $40 for gas and nowhere did it say we had to put gas back into the uhual. Also nobody at the office to answer where the keys to the truck where. We had to find them. I will not be renting a uhual again.

SIERRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Susannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Benesha H. 
Clasificación:
5.0

Keep offering the excellent level of service you have always provided making sure the customer gets the best possible service.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
4.0

Truck was not ready at scheduled time(flat tire), but location was friendly and helpful otherwise

Russell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K. 
Clasificación:
5.0

The pickup location, Jackson Services, is great and professional. Uhaul itself is incapable of giving the correct information and I would recommend people not use Uhaul if they have another option.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

The website said I could use a 1 7/8” or 2” ball on the receiver hitch. But a 2” is more recommended for safety reasons. The lady recommended we change out ball so we did. I googled it & she was correct.

SHAWN S. 
Clasificación:
5.0

The back of the moving truck was extremely dirty, almost like a black soot covered the floor.

Chad G. 
Clasificación:
5.0

Jackson services was such a friendly with a smile perfect atmosphere! Smooth as Texas made silk. Gracias

Larry R G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
4.0

Jackson Services in Bay City, TX is a great place to rent your U-Haul.

Donald R. 
Clasificación:
2.0

Have better people with customer service that will make sure the equipment is clean and making sure everything works so I won't have to go to different locations to find a trailer then to only find out the straps don't hold on one of them then y'all charge me an additional $60 something dollars for gas when I put gas in the truck and it was just a little low because that truck eats gas like no tomorrow and I HATE THE FACT THAT I HAD TO KEEP THE TRUCK FOR 5 days and I only needed it for two so that was extra money spent I hope I never have to use uhaul again

LEXUS B. 
Clasificación:
5.0

It was a great experience.

LATOYA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE Y. 
Clasificación:
4.0

Truck needed an oil change and rates were too high

Hector U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira G. 
Clasificación:
5.0

Quick and easy

Yesenia S. 
Clasificación:
5.0

Thanks so much, the move went great!

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
2.0

We scheduled well in advance for Angleton pickup where we were moving from. Three days prior, told had to go to Clute. ONE DAY prior told go to Rosenberg. I asked why not Bay City,,it is closer, so that is where we picked it up. Truck clean but Dolly was dirty.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDEL B. 
Clasificación:
5.0

The service at this location (Jackson Services) was excellent. However, at first, I had re reservation at the site off of Highway 60. The gentleman there was very rude, so I switched to Jackson's service. I feel he needs better training in how to deal with customs respectfully.

Eddie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joan R. 
Clasificación:
4.0

Place was very unorganized and crowded with people. No attempt for social distancing. They were having trouble with UHaul software and took way to long to pick up trailer. Trailer was clean and had no problems.

James G. 
Clasificación:
5.0

There wasn't an issue with this location.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
3.0

Checked in online no one there. Was still charged extra for dropping off late even after all the trouble we had. Not happy with trailer or condition or hassle!

Marvin N. 
Clasificación:
5.0

Make sure the truck don't mess like pee in the cab. It was the worst 7 hour drive I've ever had to make.

Sherry M. 
Clasificación:
4.0

customer service was excellent and very efficient. will use again if in the area.

James T. 
Clasificación:
3.0

Fix your computer software. It took 45 minutes to get the reservation completed.

Fredrick M. 
Clasificación:
5.0

Friendly people, they did all the hook up while I sat in my truck.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

leta W. 
Clasificación:
1.0

My last unit to Bay City, TX had a faulty door, it soaked all my belongings up to a $30 cleaning bill, that rate was $49 + insurance $40 this time same direction back, same type of unit, it was $75 + $40. What the hell, what a scam!

Charles G. 
Clasificación:
3.0

Only quarter tank of gas and truck dirty

Sharon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewey H. 
Clasificación:
5.0

Dropped off key in key slot, there was no problem. Move was great.

Susie C. 
Clasificación:
4.0

Was not mentioned that 1 month free storage was available upon arrival to destination.

david V. 
Clasificación:
3.0

Everything went well

Marlene W. 
Clasificación:
5.0

The attendant was very helpful and cared about my needs.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA E. 
Clasificación:
5.0

The personnel was very friendly and did everything to accommodate my needs. Will definitely come back to this place.

Tomas L. 
Clasificación:
5.0

My truck lease was till 9am in the morning, and I work 7 am to 4pm. The the lady at Jackson Services was very nice and helpful and said that I could drop off the truck any time during the day before closing time. I am definitely pleased with the Uhaul's customer centricity.

Sumit M. 
Clasificación:
5.0

I was not able to drop off the truck at the location originally assigned because they were closed and your system would not acknowledge the drop off location through my phone. I had to call customer service to get re-routed to another location. It took over an hour to get the truck returned because of your system. There needs to be a better way!!!!!

Doug M. 
Clasificación:
3.0

I was charged $23 and some change for fuel when it was brought back with the exact same amount of fuel as when I picked it up. We made sure we put fuel back in to match 3/4 of a tank. Very disappointed in this!!!!

Michelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randel B. 
Clasificación:
5.0

You guys are great!!

Pamela H. 
Clasificación:
5.0

This location didn't carry packing paper. I'm not sure if it's needed to because the town is small. I'm from a large city and I guess I'm use to u-haul dealers carrying packing paper. This was not a problem but I thought I needed it at the time.

Pamela H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diann G. 
Clasificación:
5.0

Very friendly and there was a small balance even though we paid on line but Carolyn explained it to us and it was not an issue.

Russell M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

I have dealt with Jackson Services several times after moving to Bay City a couple of years ago and everyone that works there is very friendly and they are a pleasure to deal with!!!!

Jeffrey L. 
Clasificación:
5.0

the only detriment thayvday was the weather.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gibram J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Esther G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

Great people! Always do business with them if I can!

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
No se han enviado comentarios para esta ubicación.

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