Jackson was very polite and very helpful. Overall a good experience. The trailer was in excellent condition.
Anthony Ennis
Customer Reviews for Jackson Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accomidating service from Mr Jackson
John CurtissVery professional, well organized place of business.
Joseph VighCustomer service and support was excellent. Jackson is the best!
Laura EpiscopoNothing other than I think the oil or transmission fluid needs to be checked out. The truck was running a little hard and considering it's a 2014 truck I was using maybe he needs a newer 26ft truck. But other than that it was great.
Maggie DoddMr Jackson in Saluda VA always a pleasure to do business with and drop off at his location ! 👍👍🏁🇺🇸
kempermartin martinJackson was delightful and I was very pleased with the service
David LaughtonBetter signage. It took me awhile to find it. This location is rough by any standard. You probably know what I mean. Customer internet would help, the location is remote and I couldn’t take advantage of your digital offerings.
Edward DonohueI had a problem with a dry-rotted sidewall on a trailer tire, however, the merchant provided an appropriate refund as a demonstration of customer service. I was please with their approach and resolution of the situation.
Gary MooreWe only filled the gas tank up the level it was when we picked it up (only half full) but were then charged for filling it up the rest of the way. I explained to the gentleman at the rerun site that it was only half full and he said no problem. Frustrating that we were charged.
Lynn MillerLocation is unkept
BRIANPATRICK ERWINThe location in Saluda VA the gentleman Mr Jackson was extremely helpful, polite and professional. My husband left his phone in the truck and realized late that night after hours and Mr Jackson notified us to take our time to go back that night and retrieve it. He was so nice to help us since we were out of state. I wish more employees would go the extra mile that Mr Jackson did.
Felicia FluckWhat a weird place. Hard to find and just plain weird looking. Not allowed inside and conducted business outside.
Robert JimmersonLocation was not well marked for finding.
Timothy SaundersI cannot think of anything. Everything was just as it should be, The people at Jackson Automotive are great, very friendly and helpful.
elliot mccorkleThis was not my original location, I rented from Kilmarnock VA location and the password did not open the lock. Only option was to drive 30 miles to Jackson and for some reason I had to return it to Jackson. Terrible experience with UHaul, I will select another option for my next rental
David TognarelliFirst truck has 2 bald back tires. They finally replaced the truck with another one when driver started taking photos .
Patty DialThe Rep who helped us with pick-up was super friendly and put us at ease. he was very helpful.
tonya SivinskiThis truck should not have been something used to do a cross country move. The left front wheel bearing made lots of noise and assuredly it affected the fuel economy. Furthermore, I had to stop for roadside assistance since the trailer lights didn't work. Additionally, the steering wheel had to be held at the 10 o'clock position to drive straight. For as much money was paid to rent this truck it should have been in better condition.
Ron BolinskyThe gentleman who runs the location hides in his trailer and yells instructions out to you while hiding behind.a mask and several physical barriers that prevent you from getting any closer than 30 yards to him. It’s bizarre, dirty, and very off putting.
Kevin KellyThank you Mr. Jackson! Definitely come back!
Kimberly MonroeOff the beaten path a bit but always a pleasant engagement, as a pickup or drop off.
Robert BrownMr. Jackson is the best. This is our second time using his services. He is prompt, courteous, and checks in beforehand to make sure you are all set.
Janet garlandGreat people and very helpful. Great experience!
TRAVIS HOUSERFix all of the bugs in your app, fix damage on trucks before renting.
Jesse PortzMr. Jackson is a wonderful class act. I would DEFINITELY recommend to anyone who asks!!! He’s delightful and goes above and beyond to make sure you have what you need.
austin wilsonJackson was so awesome, helpful and friendly
Robyn NewcometJackson was awesome he is so friendly and was very helpful
jimmey lee RHODESPut a business sign on the highway so customers know where to turn, it looks like a residential area.
michael lipscombWe got there right at closing time, yet Mr. Jackson could not have been more friendly and accommodating. That was especially welcome coming at the end of a very long day of moving.
Dave NormanMr Jackson is a pleasure to do business with. Will definitely use this location again
Kevin HersheyJackson was most helpful with my rental. I'm going back to him soon to move more stuff.
ROBERTWOODARD SMITHThey were very friendly and helpful when I dropped off the truck.
Susan MainNo suggestions. Great experience
Jacquelyn JonesAlso here, the location was further than the next one available and a discount had been appreciated. In general the pricing basis of simply “supply and demand” is not very customer friendly and not transparent either. Also Uhaul claims to be veteran friendly but discounts are only give if it benefits Uhaul if certain trailer are needed where we as a umstimmet are going. That was quite disappointing.
mirja overcashThe U-Haul representative was very courteous and knowledgeable about guiding us to choosehe types of trailers and vans g that were available.
Laura EpiscopoVery knowledgeable and professional staff
Dana BurrowsAttention to detail on the part of all parties. U Haul representative accidentally reversed last two characters on trailer number. Jackson, pick up was very nice and definitely focused on customer service.
MICHAELDAVID THOMPSONIssue is not the location itself, but we had rented a 10 ft truck at the Richmond VA location, to find out the day of pickup that no truck was available, and they reserved a 10 ft truck at the Saluda VA location. We drove 1 hour to Saluda to find out that they did not have a 10 ft truck available. After being 2 hours on the phone with u-haul to find a 10 ft truck, we decided to take the 20 ft truck. The person at the Saluda office was very helpful. We consumed much more gas (Driving 430 miles , plus driving an extra 50 miles to drive from Richmond to Saluda and back). Experience on the phone was horrible. Many times they switches me to someone else, and needed to wait again 10-20 minutes to talk to someone.Overall, I lost 5 hours because U-haul did not have the truck available that I reserved months before. Very negative experience. Office in Richmond was not very helpful,a s they transferred my order to another district, and this cause even more issues to get help
luc sterckxThis was a long drive to pick up the uhaul. The drive was over an hour. The person in charge of handing out the uhal signed my name on a form. The form was to acknowledged damage to the uhaul that might result in water damage. I would have liked to been made aware of this and I woulda signed it on my own. The online damage report that you do before geting on the road did not even have a picture of the right truck. It had pictures of a 10ft truck I was renting a 20 ft truck.
TYLER SMITHFriendly service. Great experience.
William OgdenMr. Jackson is very polite and eager to help others. I will definitely be using his services again!!!
WILLARD CARTERI did an online return so I didn't enter the facility. The man that took my keys was friendly.
Michael HolbrooksThis location is difficult to find and is back off the road down a long driveway. The proprietor was very helpful and courteous, however. No complaints about service, just location.
SCOTT HANCOCKQuite a nice, professional experience. Thanks again Jackson!
SPENCER ANSPACHMr Jackson was very professional.
David StoryJackson was so kind, accommodating and informative!! I would certainly go with his company again
Elizabeth RichardsConsidering this location is in a very rural area Jackson was very friendly and helpful. The road on the property is very rough dirt road with lots of pot Holes. There was enough room for me to turn around without having to back up. Jackson was very nice.
Denise WitkusNear to no signage indicating it was a U-Haul location. It was down a dirt road, being run out of a trailer. The renter wanted to take my CC and driver's license inside, but I wasn't allowed to see the transaction taking place. Given the credit limit on my card I was not willing to release my card. He was very personable, but it was a very unsettling event. Especially since I had to drive 30 miles outside of my way to pick up a truck that was already reserved 1.6 miles from my destination. U-Haul came through in securing the truck needed, but this was a sketching rental place.
Gary SarverI was never given a receipt and the bill was $50.00 more than what I was told and paid for. I got a email that said it was closed out but no where on it was any additional amount. it just said $0.00
KATHERINE KERNSGreat smooth transaction. Proprietor was very friendly, helpful, kind, knowledgeable. Clean, well maintained equipment. Would definitely rent from him again. :-)
Elizabeth HershbergerJackson was awesome. Really helped out despite picking up in a downpour. Great guy to work with
KEVINDOUGLAS HERSHEY