Customer Reviews for Jackson Automotive
(U-Haul Neighborhood Dealer)

371 reviews

4307 Dragon Dr   Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store, Pass Charlie Chimney Sign-Take right Rte 687- Left on 3rd driveway.)

(804) 758-8527

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 758-8527

4307 Dragon Dr
Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store, Pass Charlie Chimney Sign-Take right Rte 687- Left on 3rd driveway.)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Jackson was very polite and very helpful. Overall a good experience. The trailer was in excellent condition.

Anthony Ennis 
Rating:
5.0

Customer did not leave a comment.

joel yankey 
Rating:
4.0

Very accomidating service from Mr Jackson

John Curtiss 
Rating:
5.0

Very professional, well organized place of business.

Joseph Vigh 
Rating:
2.0

Customer did not leave a comment.

Kelsey Juelicher 
Rating:
3.0

Customer did not leave a comment.

SCOTT COLSTON 
Rating:
4.0

Customer did not leave a comment.

Nancy Dupre 
Rating:
5.0

Customer service and support was excellent. Jackson is the best!

Laura Episcopo 
Rating:
5.0

Customer did not leave a comment.

jessica harcum 
Rating:
5.0

Customer did not leave a comment.

Joey Williams 
Rating:
5.0

Nothing other than I think the oil or transmission fluid needs to be checked out. The truck was running a little hard and considering it's a 2014 truck I was using maybe he needs a newer 26ft truck. But other than that it was great.

Maggie Dodd 
Rating:
3.0

Customer did not leave a comment.

David Humphreys 
Rating:
5.0

Mr Jackson in Saluda VA always a pleasure to do business with and drop off at his location ! 👍👍🏁🇺🇸

kempermartin martin 
Rating:
5.0

Jackson was delightful and I was very pleased with the service

David Laughton 
Rating:
5.0

Customer did not leave a comment.

Kasey Argabrite 
Rating:
5.0

Customer did not leave a comment.

MARK SNOWDEN 
Rating:
4.0

Better signage. It took me awhile to find it. This location is rough by any standard. You probably know what I mean. Customer internet would help, the location is remote and I couldn’t take advantage of your digital offerings.

Edward Donohue 
Rating:
3.0

I had a problem with a dry-rotted sidewall on a trailer tire, however, the merchant provided an appropriate refund as a demonstration of customer service. I was please with their approach and resolution of the situation.

Gary Moore 
Rating:
3.0

We only filled the gas tank up the level it was when we picked it up (only half full) but were then charged for filling it up the rest of the way. I explained to the gentleman at the rerun site that it was only half full and he said no problem. Frustrating that we were charged.

Lynn Miller 
Rating:
3.0

Location is unkept

BRIANPATRICK ERWIN 
Rating:
4.0

Customer did not leave a comment.

Carolyn Puglisi-Barker 
Rating:
5.0

Customer did not leave a comment.

Ashby Taylor 
Rating:
4.0

Customer did not leave a comment.

Travis Critzer 
Rating:
5.0

Customer did not leave a comment.

Randall Hazard 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Meister 
Rating:
5.0

Customer did not leave a comment.

aaron richards 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sysko 
Rating:
5.0

The location in Saluda VA the gentleman Mr Jackson was extremely helpful, polite and professional. My husband left his phone in the truck and realized late that night after hours and Mr Jackson notified us to take our time to go back that night and retrieve it. He was so nice to help us since we were out of state. I wish more employees would go the extra mile that Mr Jackson did.

Felicia Fluck 
Rating:
5.0

Customer did not leave a comment.

THOMAS BJORKHOLM 
Rating:
4.0

Customer did not leave a comment.

Gary Mason 
Rating:
5.0

Customer did not leave a comment.

theresa hill 
Rating:
3.0

What a weird place. Hard to find and just plain weird looking. Not allowed inside and conducted business outside.

Robert Jimmerson 
Rating:
2.0

Location was not well marked for finding.

Timothy Saunders 
Rating:
5.0

Customer did not leave a comment.

Amare Merz 
Rating:
3.0

Customer did not leave a comment.

Keith Boisvert 
Rating:
5.0

I cannot think of anything. Everything was just as it should be, The people at Jackson Automotive are great, very friendly and helpful.

elliot mccorkle 
Rating:
4.0

This was not my original location, I rented from Kilmarnock VA location and the password did not open the lock. Only option was to drive 30 miles to Jackson and for some reason I had to return it to Jackson. Terrible experience with UHaul, I will select another option for my next rental

David Tognarelli 
Rating:
3.0

First truck has 2 bald back tires. They finally replaced the truck with another one when driver started taking photos .

Patty Dial 
Rating:
5.0

Customer did not leave a comment.

Gregory Velosky 
Rating:
5.0

The Rep who helped us with pick-up was super friendly and put us at ease. he was very helpful.

tonya Sivinski 
Rating:
5.0

Customer did not leave a comment.

Michael Sarnowski 
Rating:
3.0

This truck should not have been something used to do a cross country move. The left front wheel bearing made lots of noise and assuredly it affected the fuel economy. Furthermore, I had to stop for roadside assistance since the trailer lights didn't work. Additionally, the steering wheel had to be held at the 10 o'clock position to drive straight. For as much money was paid to rent this truck it should have been in better condition.

Ron Bolinsky 
Rating:
5.0

Customer did not leave a comment.

David George 
Rating:
2.0

The gentleman who runs the location hides in his trailer and yells instructions out to you while hiding behind.a mask and several physical barriers that prevent you from getting any closer than 30 yards to him. It’s bizarre, dirty, and very off putting.

Kevin Kelly 
Rating:
5.0

Thank you Mr. Jackson! Definitely come back!

Kimberly Monroe 
Rating:
5.0

Off the beaten path a bit but always a pleasant engagement, as a pickup or drop off.

Robert Brown 
Rating:
5.0

Mr. Jackson is the best. This is our second time using his services. He is prompt, courteous, and checks in beforehand to make sure you are all set.

Janet garland 
Rating:
5.0

Great people and very helpful. Great experience!

TRAVIS HOUSER 
Rating:
5.0

Fix all of the bugs in your app, fix damage on trucks before renting.

Jesse Portz 
Rating:
5.0

Customer did not leave a comment.

David Pickeral 
Rating:
5.0

Mr. Jackson is a wonderful class act. I would DEFINITELY recommend to anyone who asks!!! He’s delightful and goes above and beyond to make sure you have what you need.

austin wilson 
Rating:
5.0

Jackson was so awesome, helpful and friendly

Robyn Newcomet 
Rating:
5.0

Jackson was awesome he is so friendly and was very helpful

jimmey lee RHODES 
Rating:
5.0

Customer did not leave a comment.

Philip Randolph 
Rating:
3.0

Put a business sign on the highway so customers know where to turn, it looks like a residential area.

michael lipscomb 
Rating:
5.0

We got there right at closing time, yet Mr. Jackson could not have been more friendly and accommodating. That was especially welcome coming at the end of a very long day of moving.

Dave Norman 
Rating:
5.0

Mr Jackson is a pleasure to do business with. Will definitely use this location again

Kevin Hershey 
Rating:
5.0

Customer did not leave a comment.

George Davis 
Rating:
5.0

Customer did not leave a comment.

Sjanelle Buchanan 
Rating:
5.0

Customer did not leave a comment.

Nicky Veney 
Rating:
5.0

Jackson was most helpful with my rental. I'm going back to him soon to move more stuff.

ROBERTWOODARD SMITH 
Rating:
5.0

Customer did not leave a comment.

BRIANWARD YUHASE 
Rating:
3.0

They were very friendly and helpful when I dropped off the truck.

Susan Main 
Rating:
3.0

Customer did not leave a comment.

Donald Edwards 
Rating:
5.0

No suggestions. Great experience

Jacquelyn Jones 
Rating:
3.0

Also here, the location was further than the next one available and a discount had been appreciated. In general the pricing basis of simply “supply and demand” is not very customer friendly and not transparent either. Also Uhaul claims to be veteran friendly but discounts are only give if it benefits Uhaul if certain trailer are needed where we as a umstimmet are going. That was quite disappointing.

mirja overcash 
Rating:
5.0

The U-Haul representative was very courteous and knowledgeable about guiding us to choosehe types of trailers and vans g that were available.

Laura Episcopo 
Rating:
5.0

Very knowledgeable and professional staff

Dana Burrows 
Rating:
5.0

Customer did not leave a comment.

Christopher Cheshire 
Rating:
5.0

Customer did not leave a comment.

William Concepcion 
Rating:
4.0

Attention to detail on the part of all parties. U Haul representative accidentally reversed last two characters on trailer number. Jackson, pick up was very nice and definitely focused on customer service.

MICHAELDAVID THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Nancy West 
Rating:
3.0

Issue is not the location itself, but we had rented a 10 ft truck at the Richmond VA location, to find out the day of pickup that no truck was available, and they reserved a 10 ft truck at the Saluda VA location. We drove 1 hour to Saluda to find out that they did not have a 10 ft truck available. After being 2 hours on the phone with u-haul to find a 10 ft truck, we decided to take the 20 ft truck. The person at the Saluda office was very helpful. We consumed much more gas (Driving 430 miles , plus driving an extra 50 miles to drive from Richmond to Saluda and back). Experience on the phone was horrible. Many times they switches me to someone else, and needed to wait again 10-20 minutes to talk to someone.Overall, I lost 5 hours because U-haul did not have the truck available that I reserved months before. Very negative experience. Office in Richmond was not very helpful,a s they transferred my order to another district, and this cause even more issues to get help

luc sterckx 
Rating:
5.0

Customer did not leave a comment.

bill philpis 
Rating:
4.0

This was a long drive to pick up the uhaul. The drive was over an hour. The person in charge of handing out the uhal signed my name on a form. The form was to acknowledged damage to the uhaul that might result in water damage. I would have liked to been made aware of this and I woulda signed it on my own. The online damage report that you do before geting on the road did not even have a picture of the right truck. It had pictures of a 10ft truck I was renting a 20 ft truck.

TYLER SMITH 
Rating:
4.0

Customer did not leave a comment.

Julie WILLIAMS 
Rating:
5.0

Friendly service. Great experience.

William Ogden 
Rating:
5.0

Customer did not leave a comment.

Bartlomiej Kachniarz 
Rating:
5.0

Mr. Jackson is very polite and eager to help others. I will definitely be using his services again!!!

WILLARD CARTER 
Rating:
5.0

Customer did not leave a comment.

David Ross 
Rating:
4.0

I did an online return so I didn't enter the facility. The man that took my keys was friendly.

Michael Holbrooks 
Rating:
5.0

Customer did not leave a comment.

David Marcil 
Rating:
5.0

Customer did not leave a comment.

David Marcil 
Rating:
5.0

Customer did not leave a comment.

Denise Berry 
Rating:
3.0

This location is difficult to find and is back off the road down a long driveway. The proprietor was very helpful and courteous, however. No complaints about service, just location.

SCOTT HANCOCK 
Rating:
5.0

Customer did not leave a comment.

DAVID MARCIL 
Rating:
5.0

Customer did not leave a comment.

Joanne Thornton 
Rating:
5.0

Quite a nice, professional experience. Thanks again Jackson!

SPENCER ANSPACH 
Rating:
5.0

Customer did not leave a comment.

LLOYDGREGORY LEWIS 
Rating:
4.0

Mr Jackson was very professional.

David Story 
Rating:
1.0

Customer did not leave a comment.

Rebecca Hodge 
Rating:
4.0

Customer did not leave a comment.

Marc Friedhaber 
Rating:
5.0

Customer did not leave a comment.

Denise Hodges 
Rating:
5.0

Jackson was so kind, accommodating and informative!! I would certainly go with his company again

Elizabeth Richards 
Rating:
4.0

Considering this location is in a very rural area Jackson was very friendly and helpful. The road on the property is very rough dirt road with lots of pot Holes. There was enough room for me to turn around without having to back up. Jackson was very nice.

Denise Witkus 
Rating:
2.0

Near to no signage indicating it was a U-Haul location. It was down a dirt road, being run out of a trailer. The renter wanted to take my CC and driver's license inside, but I wasn't allowed to see the transaction taking place. Given the credit limit on my card I was not willing to release my card. He was very personable, but it was a very unsettling event. Especially since I had to drive 30 miles outside of my way to pick up a truck that was already reserved 1.6 miles from my destination. U-Haul came through in securing the truck needed, but this was a sketching rental place.

Gary Sarver 
Rating:
1.0

I was never given a receipt and the bill was $50.00 more than what I was told and paid for. I got a email that said it was closed out but no where on it was any additional amount. it just said $0.00

KATHERINE KERNS 
Rating:
5.0

Great smooth transaction. Proprietor was very friendly, helpful, kind, knowledgeable. Clean, well maintained equipment. Would definitely rent from him again. :-)

Elizabeth Hershberger 
Rating:
5.0

Customer did not leave a comment.

Lawrence Nelson II 
Rating:
5.0

Jackson was awesome. Really helped out despite picking up in a downpour. Great guy to work with

KEVINDOUGLAS HERSHEY 
No reviews have been submitted for this location.

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