Customer did not leave a comment.
Christian H
Customer Reviews for Jacks Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation at another location and they rented my trailer to someone else. Jacks electronics was very helpful.
Alan HEasy pickup and return. No problems whatsoever. Owner even helped hook up trailer. Would definitely use again.
Mark HWas charged triple the amount of original amount. Was not transparent about fees for after hour drop off and was charged an extra day.
Collin TNothing
Tim RI could not get the photo of the dashboard to upload and therefore could not complete the rental. I called in and had it noted that I had returned and what the mileage was. This was the only problem that I had and it was simple.
Judy CWe returned our uhaul after hours and followed return instructions from website. The instructions said keys need dropped in lock box, however, no lock box could be located. We couldn’t get anyone on the phone for further instructions so we had to choose between leaving the keys in a brand new 26 ft truck, next to a semi truck stop, or taking the keys with us till they opened the next morning. This was extremely frustrating and clearly we did not want to take a chance of it being stolen. We were told the next morning we should’ve left the keys in the truck unlocked.
Dalton Ci had issues connecting to the web site to self-return trailer so I just put a copy of paperwork in the mail slot, and they handled it for me... thank you.
Brenda BSame as above
Brandon SThe location was fine and the service was good, but they did not the blank
Troy GKeep up the great work
Fred WI was charged an extra $100 because the start location store entered the wrong store I was dropping the u-haul off at and they keep sending me to the main office to have it fixed.
Tyler RThe owner was awesome! He stayed late for us. He was very accommodating and had a great demeanor. We will definitely rent from him again. Thank you, Jack!
Joe SNo
Tyler SGREAT SERVICE
MABLE WHe’s got some cool stuff for sale at his store too!
Kathi SExcellent Service.
John TVery convenient location. The truck was correct and ready to go.
Christopher DThe guy at the drop off location was very helpful. Still wouldn't suggest U-Haul to anyone who has the choice of a different company
KAYLA TNot over charge people on a purchase. My receipt said $68 and I was charged $160
Vantasha AJack is a very courteous and helpful and a great person to deal with! Would definitely use again!
Jerome KI was told the trailer I rented was 6 ft high inside and explained that my refer was 68" high well the trailer was 65" inside and was unable to move it this was discussed over the phone that's why I switched from open to a covered unit
charles bNothing at all!
Christy BVery friendly service from Jack!!!! Was an easy process and would recommend anyone go there to rent or for any cell phone service, as well any many other items in store!!!!
Penny EI had reserved the moving truck online in order in order to speed up my moving process. When I arrived the truck was outside, but the truck had no oil in it. I had to go across the street and buy 2 quarts of oil and wait for the dealer to put it in. I was 30 minutes behind.
Abrian JAbsolutely the best service Very knowledgeable offering Good advice on use of equipment
TOMMY VExplain how much money they'll actually pay
CHARLES WI dont think it could get any better jack sure did a great job and treated me like gold i will always go back to this location
LARRY SLower Prices.. $80 For 20Miles Is Fucking Outrageous
Brandon HGreat service! Easy in, easy out.
JERRY AJack tried to charge me again after I had already paid online. Didn’t believe me, even while showing him the receipt. He tried to run my card anyway. However, my biggest complaint lies with U-haul. I would love for an upper level u-haul representative to contact me regarding this rental. This was one of the worst moving experiences I’ve ever had. I would love to explain my frustrations to someone who gives a damn about this company, because if these things can’t be resolved there’s no way customers will keep coming back. I’d be willing to talk to any person of tenure, but if the CEO ever gets to read this, please ask them to give me a call.
JASON LOut of the way location. Not located in clarksville more so out by the interstate exit.
James CEverything was excellent!
RUSSELL SEverything was great. Service was outstanding.
WILLIAM MNot a thing.everything was great.thnk you so much
DARRELL CGreat service!
JERRED DNot a thing, mr Jack is so professional...
KELLY OThanks for another awesome rental experience.
TOM KJack was very helpful and knows his equipment well, Everything went smooth and fast
STANLEY MThis location is great. Right off I-40, friendly and fast.
Richard BJack didn't ask me enough questions about my equipment needs and also insurance needs. I wanted to rent an appliance dolly and buy some storage bags. He had the contract written before I could ask about other items. My recommendation is for Jack to ask the customer about extra items they might need and not assume. Other than that the experience was good.
Jerry HThe hood was not completely closed and it rattled like hell for 500 miles until we realized what it was. We also told the man no insurance our Geiko would cover us. We were charged insurance and it overdrew our bank account. uhaul credited it back but not before my life insurance and cellphone bill bounced costing an additional $50. I told uhaul they didn’t care. We only needed a uhaul truck and trailer to transport our van that had broken down on a return trip from California. We were on a tight budget and y’all only made it worse causing more stress. We have rented from uhaul many times. This was a horrible experience.
Wlliam SI had contactless return. Location was closed when returned.
DAWN SGreat job . . ..no problem
Tim GAbsolutely nothing. He was both professional and friendly. Outstanding.
Lynn OJack is a very nice and accommodating gentleman.
Mark B