Truck inaccessible for two hours, which delayed move and left only two people to finish moving everything.
Jennifer B
Customer Reviews for Jacks Corner Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at this location was very good with Jack explaining everything about the van and equipment upon my picking it up. No issues at all with the van and return was easy. Overall positive outcome with the rental.
Craig FWe booked a UHaul for 4 hours. We were late by 35- 40 minutes. We apologized and agreed to the late fee and overall understand that we are at fault here, no arguing that. The owner however commented it might be okay in your country to disrespect time but it isn't okay over here. (We are visibly immigrants) This comment was extremely unnecessary and affected my partner deeply. Overall a very bad experience.
Tanmay PJacks Corner Convenience did an absolutely fantastic job. Car was ready for pickup at the desired time, quick check in and off I was. They were quick to accommodate my rental extension request and service was great.
Patrik ZJacks corner was excellent, lovely people and well run.
Max WVery friendly and no waiting
stephen dJack’s is my go to place to rent any U-Haul services or products. Always friendly and willing to help. Thank you!! 5 Stars!!
Natalia PA lovely couple so friendly and helpful. Thank you so much. Will come back when we need a truck again.
Kim NFriendly and great service! Thank you!
Mark RProfessionalism! Helpful! Customer-Centric! After-Sales Service! Doggedness and Reliability. Thank you.
fadhilat aJack and his wife were super accommodating! Jack guided me through all of the steps I needed, and was very helpful. Would defiantly rent from them again. Thank you!
Natalia PThe take a picture feature did not work on the app. Time consuming frustrating. People at store very kind and helpful but it seemed the system was very slow. I’ll give myself a lot more time in check in next time. Very convenient location. The next closest is very far away. Thanks.
Margaret LVery courteous couple. Great customer care. Ease of processing rental.
DENISE ASo convenient!
William FGreat customer service
HAMZA SI got the truck half an hour late and it took so long to get in touch with a customer service Terrible experience
Habiba SI couldn't pick up the truck initially, and spent 20 minutes on the phone until I could. The app indicated that there was no equipment associated with the order. I called in. The agent said the location opened at 10.30am (pickup was at 8am). The truck had a keyed lock at the back, so I knew I needed a code. I almost gave it up, when I retried the app, and it suddenly worked. Stood 20 minutes in snow/rain. Very frustrating
Soma E