Jackman Hardware had a friendly smile and warm reception. Drop off was a wonderfully smooth process.
Dionna R
Customer Reviews for Jackman Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We changed location as we were having lighting issues with trailer for 80% of our trip . This trailer needs to be taken out of circulation compare to the trailer we rented in November of 2023. Neither pick up or drop off was the issue , it was the equipment issue .
patrick pIt was effortless to bring back the trailer. Personnel were very helpful.
Claude HFor being way out in the middle of nowhere Maine, they were all very friendly and welcoming. Helped me get everything turned in with ease and were some of the nicest people you will come across.
Arthur OAbsolutely nothing
Daren MPersonal and on line interaction was excellent. I can't think of any improvements needed. Thank You
donald gexcellent after hours help
mark gBest customer service that I've seen in a long time. Love Jackman Hardware. U Haul is very lucky to have such a great place renting out there trucks and trailers.
matthew cTrailers need tie downs on the floor
THOMAS HI love the jackman location. Mark and staff are very welcoming and friendly.
Scott HVery good
steve mMark was fantastic.
david bIt was a quick and pleasant visit to drop the trailer off, the clerk was very nice and helpful.
Marilyn TWent above and beyond. He actually gave me a better rate doing a oneway local to local
Erik vNot able to do anything about gas level being low and we were charged even though we dropped it off with more gas than when we picked it up.
roxanne vGreat experience. Have no recommendations. Keep the new trucks rolling! great handling and fantastic gas mileage.
christine tOutstanding, owners actually helped by pushing our vehicle onto ramps with his forklift.
LYNDA GI tried hitting on the woman who checked me out.. She ignored me. I found that extremely disappointing... a more cooperative attitude would be helpful.
William Bvery friendly service
MARK GReduce the price.
MARIA SNo improvement needed. The woman who handled the return/check-in (Theresa) was courteous and helpful. The only negative was that she wouldn't give me her phone number. I was disappointed....
William Bexcellent service.plenty of trailers to choose from
DOUG WGreat service, very helpful.
reggie fAbsolutely outstanding service! Very professional and courteous! Without a doubt the best u haul place I've been to in a very long time. Highly recommended.
CHRIS DExcellent. they even helped me load the truck. I am in military and they gave me a great rate.
jasmine GEvery part of this was perfect
michael mexcellent experience
NEAL KI don't think I would rent from Uhaul again as I had to drive 175 miles to get truck then trailer PLUS I had to wait over an hour for the store to do the paper work for the trailer I WAS NOT HAPPY Bob Oates
bob oIf a veteran is inquiring about a rental, I believe he or she should get a discount. It would be a good gesture of respect towards our veterans. Something to think about! Have a great day.
Danny PPut your drop-off box in a place where we can find it and label it. We could not find it. The gentleman did apologize & plans to make the correction.
JULIE SAs soon as I got on the road I noticed an "Oil Change Required" message on the odometer, which was a bit disconcerting. Then when I hit a small pocket of rain, the windshield wipers were so old and hard that they just cleared three thin lines, leaving the rest of the area they covered still totally wet. Finally, after getting to our destination, we discovered that one of the backup lights wasn't working. We were already upset because we'd reserved a 17-foot truck and an auto carrier approximately six weeks in advance to be picked up in Bangor, Maine. Two days prior to the pickup, we got a call telling us the truck and other equipment we had reserved could not be picked up in Bangor. The only auto carrier in the State of Maine was in Jackman (approx. 130 mile drive one way away), and we'd be given a bigger 20-foot truck, a $200 reduction in cost, and 100 extra miles. We were not happy to have to drive 5 hours round trip to get to Jackman on the day before we'd be driving a 13 hour trip to our final destination in New York, but felt we had no alternative, since we had been planning this move for months.
Vincent CEverything went off without a hitch. The trip was smooth and uneventful
henry mexcellent service, friendly
MARK WReduce your charge per mile.
maria sYour company is well served and well represented by Jackman True Value Hardware. Customer service is the greatest factor to growing business through recommendation and referral. Jackman True Value is a leader. Great Experience. Will most certainly do business with again.
PETER Oexcellent service, friendly staff.
CHRIS KExcellent, helpful, and friendly staff. Speedy service with a smile!
THAD Ljackman hardware did a great job with us and would recommend them to others i dont think they can do anything different to improve
RANDY PMark, the manager is a great asset too your large fleet. I just wish that all businesses ran as well as this location did, Mark was more than we could of ever asked for.....Thank you again Mark.......
ARLENE B