Customer Reviews for JK2Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

Representative was courteous and assisted in all needs-

Rating:

5.0

The trailer needs repair my wife nearly fell coming down the stairs. Other than that I was completely satisfied with the customer experience at the Bowie location.

Rating:

2.0

Had to wait over a hour for the owner to return to get rental

Rating:

5.0

Thank you this was an easy transaction and availability was right on time . Great job jk2 auto

Rating:

5.0

Great customer service thank u jk2 It’s always great service

Rating:

3.0

He was very helpful

Rating:

2.0

The truck smelled like weed, the staff though curiously was not on site during posted hours, this occurred on 2 of the 3 occasions that we were at the site for the rental/return. The battery died while at the destination, thus delaying our timeframe on an already stressful day. All in all I was very disappointed in this experience.

Rating:

4.0

The Uhaul agent most accommodating.

Rating:

4.0

Ope no the office

Rating:

5.0

The services at this location are great and professional

Rating:

4.0

NA, you provided great customer service.

Rating:

4.0

Have a greater presence. Better signage.

Rating:

4.0

This was my 2nd time using this location, first time using the app for truck share. The app was a horrible experience. I wasted almost an hour before I was told by customer service to go to the website on my phone. They were very nice but the time wasted was a hot mess. The truck was not cleaned out it appeared. They were very nice about me keeping it longer that I'd originally requested and it ended up being cheaper for me so for that I was grateful. The parking lot is hell on shocks but overall, the customer service of the lot owners was excellent and if you get that app together, it would be great.

Rating:

4.0

mobile app did not work and it delayed us for about an hour.

Rating:

5.0

great man to deal with.

Rating:

5.0

It was easy, quick and affordable

Rating:

5.0

Excellent service! Amazing staff! Clean equipment

Rating:

5.0

Great service I love the transaction every time

Rating:

1.0

Place was dirty uncleaned and rude staff. Never again.

Rating:

4.0

The customer service rep was unwelcoming, inattentive, and grumpy. He did not explain the process. I had to ask question regarding mileage and length of rental cost. It snowed a bit the night before and the truck was not cleared of it. I was told to just turn on the wiper. The truck was not pulled to the front and I was told to walk to the back of the lot to get it. There’s a sign that says if you bring the vehicle back unswept there’s a $100+ fee. But the truck floor was full of debris in which I had to clear myself once I got home. Overall, I wouldn’t return to this location.

Rating:

5.0

Keep up the good work !

Rating:

5.0

Quick and easy rental. Went as

Rating:

5.0

I had a great experience with customer service. The only thing I didn’t like about the rental was the mud holes you have to drive through to get the trailer. I rented my next trailer at another place because of this. Needs a lot of improvements to the place where trailers are stored.

Rating:

5.0

Trailer lights didn't work but the owner fixed the truck so they would work.

Rating:

5.0

Ok

Rating:

4.0

Although the equipment had a problem, it was toyed away to the head office to be fixed, and for 4 to 5 days it was still showing that I had not returned it. And I was charged for more than 1day. Please rectify this situation so that it will not occur again. Thank you.

Rating:

5.0

Try to make sure trucks are little more clean where you sit inside the truck. However, I will say I arrived right after trucks were returned and I needed a truck right away. Overall, it was a good experience and I would use their service again.

Rating:

5.0

Very friendly

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

Excellent staff

Rating:

5.0

No comment at this time.

Rating:

3.0

Do not use the UHaul mobile app. It will not find you even as you stand in the freezing cold net to the truck. When you go to uhaul.com, you will have to reenter 100% of everything you uploaded to make the reservation, and then have to get customer support to hand jam it through. This process took over 30 minutes while shivering in the sub-freeing temps whie it should have taken less than a minute to use an app that works. This is on UHaul itself, not the franchisee. The franchisee was very polite on the phone when I asked if I could pick it up using the mobile app (which didn't work as it turned out). The lock-boxes have no instructions and are difficult to grasp the tiny knob, especially in the freezing cold. Instructions somewhere on the box would have been nice. It would also have been nice to not have the truck parked in mud. The windows on the truck were rolled down just enough to let noise in. It's as if someone purposely lowered them just to that point as it wasn't visible at all or noticeable until on the highway. The truck was however clean and comfortable and the radio had Bluetooth, which was nice. It was well maintained and got decent fuel economy (10mpg).

Rating:

3.0

Fix all the mud holes in the parking lot.

Rating:

4.0

I had to do this reservation and pickup at this location as the office was closed when I picked it up and when I returned the truck. On each leg of the rental, it was time consuming to ensure all the steps were done properly. Still it was done and everything worked out in the end. The front steps leading to this office are in need of repairs. Not well lit up and even with a pole lamp between the gas station and the JK2Auto office, it is not safe during periods of darkness.

Rating:

5.0

Always courteous, fast and concise customer service!!

Rating:

5.0

Everything was great. He had very convenient hours and was very helpful.

Rating:

5.0

I love the whole rental process. Very quick and easy.

Rating:

2.0

The location was run down and the truck was dirty, and had an overbearing strong smell I couldn’t identify well. Only reason I would rent again from this location is convenience.

Rating:

5.0

It was great 👍

Rating:

5.0

Very pleasant and timely transaction. Attendant was very professional.

Rating:

5.0

Keep up the Good customer service

Rating:

5.0

The guy in this location is very kind very respectful nice guy ever meet my life

Rating:

2.0

The self check-in process was quite glitchy, so I had to get customer support three times. It took over 30 minutes. Next time, I would go to a location that has longer service hours, so a 9 a.m. pickup could be done with a human.

Rating:

5.0

Our truck was ready to go with enough gas to get us through our move. The proprietor was friendly and got us on the road quickly. We will use this service and this location again, should we need to move.

Rating:

5.0

vgreat customer service!!

Rating:

5.0

In opinion nothing. My experience was great!

Rating:

5.0

Fill in the pot holes, not sure if that’s your property.

Rating:

4.0

Vehicle maintenance needs improved.

Rating:

1.0

I was over charged the amount for gas. I returned the uhaul with the correct correct of gas inside

Rating:

5.0

The service was Excellent

Rating:

5.0

Nothing, very professional!!!

Rating:

5.0

Excellent customer service - and the rental truck served our needs perfectly! We will certainly use this location again! Thank you!

Rating:

4.0

You can work on improving your online check-in process. For almost an hour I was at the location, but could not check-in online. However, the Lady on the phone when I called was very helpful and professional.