Absolutely no complaints! J Road Service always provides the best customer service and its always such a pleasure to work with them!!
Katherine Allen
Customer Reviews for J Road Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike from UHaul was absolutely professional and courteous. He was patient and genuinely understanding. He made the process of getting the trailer back to its original rental store a breeze. I’m truly glad to have used UHaul for my trailering needs. Thank you Mike.
Norman ARELLANDOThe lady was very helpful in getting the truck readf for me.
Yvette MendozaIt has 24 hour drop off so there were not any employees there. They also leave the gate open because of this. I wasnt sure where to park but what bothered me most was that the lock box didnt lock and with the gate open anybody could walk in and grab the keys and steal the truck. They need to fix the key drop box so it locks and maybe make it easy for customers to close the gate so it doesnt look so inviting to criminals.
Carol WhiteGreat customer service the lady was very nice
Genises Ramirezmuy bien
Francisco Barreragreat customer service
Francisco MartinezThe worst experience I ever had. All the units olds and lights no working. They give me a “upgrade” for the problem then charge me extra because of that. I returned the unit and no one give me any receipt then they call me two days after asking for a unit returned on time. No one told me about the road assistance but when I talked about the problem on the units they say “in your contract said that you need to call road assistance for that” I will never rent a U-Haul again. I will post this review on all posible platforms
Fernando GallegosNo interaction with staff. Used dropbox.
Debra JaramilloThe experience picking up the truck and trailer from J Road Service seamless. Extremely kind and courteous personnel, and they went above and beyond to make the process easy and efficient from start to finish. Greatly appreciated!
Michelle BarnecutIt was a slight inconvenience that the earliest pick was only open for 9.00 am I’d prefer if I could pick the up the necessary equipment required earlier other than that I would use U haul again - had no trouble with the representative everything went 100% 10/10 on the communication and understanding of the lady whom I spoke with fast and simple instructions.
Fernando HurtadoThe location is a bit confusing, since you have to walk/drive into the location and look for your rental unit. But it's understandable, it is a truck shop. However, a bit more signage might help.
Rigoberto Lopezgreat
gORDON GARYvery friendly they help how to upload my information on my phone.
Rigoberto SAnchezUnfortunately, despite arranging our trailer rental weeks in advance, there was no trailer to be found any closer to San Luis Obispo than Avenal, 60 miles away. It did slow us down having to stay in this area to pick it up in the morning. We were so relieved to see three trailers there, we were called promptly at 9 by Uhaul rep, got the trailer hooked up 45 minutes later and were on our way.
Lorraine McDonaldNone
Joephaz SanchezI picked a location then a day before they moved my pick up location 1 hour and 30 mins away and I had to complain in order to add on miles
mehryar yousefiN/a
Renato Melchor CruzLower rate per mile driven.
Ronnie BarreraIt was difficult to get the key, but the lady on the phone was very polite and extremely helpful. That kind of customer care is hard to come by. She made sure I was taken care of all the way from Avenal, CA to home on Willamette Valley, Oregon. I couldn't answer if I'd recommend this place because of its location, but I was stranded and the help I got from Avenal Uhaul and the Citizens of Avenal was deeply appreciated. Thank you Avenal💜
tim taylorAida was very professional .
KETTY UWEHGreat customer service
MARIA SANDOVALGONZALEZBuen servicio
Brenda Kay KincaidGreat customer service
Victor OnestoGreat they help me park the truck and trailer
Adriana MorenoExcellent customer service
Aida RamirezVery clean truck . The owner check all the tires before I left the location
Dayana LopezGreat customer service.
Noe SotoGreat customer service. The lady was very hopeful.
Noe Ernesto Chavez LopezBetter Drop Off Place and Safe
ELDA NORIEGAIt was lovley
Kathy DelingThe guy came out with no shirt, I wasn't sure if I was just going to leave the U-haul any where with no confirmation... Also, when I rented the u-haul I rented from 8-28-2021 to 8-30-2021 by 8:30 am but I was called that it was suppose to be returned for 8-29-2021. I have a picture to prove mine is correct and someone entered it wrong. Look in to that.
JOSELUIS GUEVARACASTILLOGreat customer service
Ivoona CadenaI recommend insurance to all customers. I always got it with U-Haul and this time it has paid off.
Nick LapadulaGreat customer service
Juan GarciaThe pickup location was 90 miles away from my location and I reserved the Uhaul almost a month in advance.
BRYCE PFEIFLEno one on site to accept uhaul return. had to use key drop off box even during business hours.
DEZIREE SOTOGreat
Carolina VillanuevapantojaGreat they even spoke to me in Spanish.
Carolina VillanuevapantojaGreat
Carolina VillanuevapantojaVery helpful
Carolina VillanuevapantojaThe lady was very helping in getting me a person to help me unload my truck.
Carolina VillanuevapantojaThey did overdraft my checking account don’t use U-Haul They charged me over 300 more than what I have to pay and nobody fix the problem They just transfer the calls and nobody wanna take care of that
Trinidad ShieldsMy reservation was changed and I was not notified. I had to make 2 trips instead of the 1 I had planned.
Armando Ortega NumezNothing it was awesome !!!!’
Mathew MArtinBetter communication
David R. Turnervery helpful.
Rigoberto LopezGreat customer service place was very clean. The lady that help you was very helpful.
Marco SerranohigueraIt’s a dirt field looks sort of like a graveyard for semi trucks and uhauls
Tracy Timmsgreat
Marco SerranohigueraGracias u-Haul:
antonio Rodasgreat
Marco SerranohigueraGREAT
Leticia QuintanaNot near our moving out/in locations. But happy to get the size truck we wanted and the service was amazing. Aida was very nice and helpful.
Yvette Brothertonfreindly
Marco Serranohigueragreat customer service
Marco SerranohigueraWaited almost 5 hours on the side of the road to get the new trailer
kelsey pattersonGreat customer ser.
Juvenal RamirezGreat customer service
Leticia QuintanaLeave a phone number on the door too get a hold of someone, Other than that EXCELLENT SERVICE ??
Silvia LazcanoI could not started the truck and the owner help me he clean the battery cables.
VICENTE CASTANEDA MARTINEZVery friendly. she help us get a mover
Carolina VillanuevapantojaThere was no one there. I almost drove all the way back home (different city) without a trailer. Luckily there was one person living there way in the back that saw me after 20 minutes and made a call to the right person. We did the transaction over the phone. The trailer lights were broken and they didnt have, nor was there anyone one there to repair the trailer wires. My friend and I spend our own money to buy the wires and repair the Uhaul trailer so we could use it. Returned it the same night.
Brian RouskaExperience was perfect equipment was in good condition drove great, the only problem we had was when checking rental before leaving mileage was 86390 online but the rental had 87535 on the dash told a uhaul employee about it he took a picture and said he would make note of it. So ending mileage on rental was 87704 drove 169 miles. Only way I could get it to go through for drop off at location was adding 169 to the 86390 it had online
Jose Lopezgreat customer services
Luis Alonsogood customer services
Carolina VillanuevapantojaVery friendly
PEDRO VELTRANEverything was good .had a blowout and fast service
Lorenzo AvalosGreat customer services
Ricardo MendoncaCustomer services was great the lady help me to get person to unload my truck . very helpful
Ismael GuzmanBuen Servicio
Victor SanchezGreat customer services
Arturo UribeGreat customer they waited for us until after hours.
JOSUE LARAGreat
Maria SanchezPerson not available at the office when we showed up for pick up. Waiting 1.5 hrs to be provided with the key. Horrible customer service
Carmen Lopezgreat customer service
Chrisopher Munos