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Gerald G
Customer Reviews for J Dawgs And Embroidery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was easy
Ray DRather than just putting a S after the street, please indicate with the word SOUTH.
Ronald HCharged me mileage that should of never been charged. Need to fix booking process online. I said my starting location was North Platte and it gave me option to pick up in Ogallala and drop off in Ogallala and only set up one way trip. Should not give option if it’s not going to give you correct mileage for trip for round trip. Horrible experience.
William GVery easy to drop off the trailer. No issues or problems. Great service.
deborah kJust poor location, off the main roads. Hard to find if you don’t know the location. Dropped off after hours in the dark. Muddy dirt road no pavement.
Jeffery MFast, friendly service. I had to reschedule pickup time due to weather and they handled it without a hitch.
Jesse OKey drop.
tyson hSystem issues made the check out longer than it needed to be, but the service agent was friendly and helpful.
Richard DJody was awesome.
deeann MConvenient online reservation. Easy pickup and drop off. Customer service was great and the location has some really neat items to look at and for sale. Highly recommend checking out the store if you have time.
Joseph Snope
Donald SLocation was fine, did a good job. The uhaul reservation system itself overall is terrible. We made the reservation almost 2 weeks in advance only to be told they didn’t even have equipment at the location for us just 4 days before pickup. We were moving and would have been sol if equipment couldn’t make it. Shouldn’t allow people to make reservations at locations for equipment they don’t even have.
Tim WN/A
Corey PAddress is incorrect
Stephanie sEXCELLENT TRANSACTION.
Kevin MDropped off before hours Bc of a doctor’s appt. But I spoke with Jody the day before and explained the nightmare situation I experienced while picking up the truck from another location. She was friendly, supportive, and listened carefully. I appreciated her time and customer service . Thanks, Jody!
Ranae KJodie , the owner, was extremely friendly and helpful! In addition she has a darling shop that I will go back to in the future!
MELISSA WFirst, it was VERY difficult to find. I live in the area & tried to follow the address. Ended up traveling 15 minutes only to see another U-Haul place that I went in to ask. Secondly, I stood chatting with the owner & she never once said a word about my rental. Was there a receipt? Did I need to sign anything? Was she going to look at the truck? I finally asked & she said nope, your done. Well, apparently I went over a few miles so I found a charge of $13+ on my card. It would have been nice to have a few extra miles in consideration of where I was traveling to. Middle of nowhere Nebraska. My original starting point was 10 miles from the only U-Haul & my home is in Lewellen but the only drop off is in Ogallala. The miles given must have been down to nearly exact. Anyway, I would have liked to know that ahead of time. What if I didn't have the funds?? This U-Haul drop off is very hard to find.
ADRIAN NThe running lights on the truck were not working because the previous driver turn the switch off. The owner of J. Dawg embroidery shop was very efficient, courteous and knowledgeable. She provided excellent service I appreciate her professionalism.
JACQUELINE KWas to get a extension to get the truck back But was charged anyway for a extra day. Even after not getting truck on time, Still had to return it on time, fell t was a a charge to get more money even thou they did not do what I was told they would.
Jimmie KWe were NOT told about the extra charges, we were NOT told about the $100 deposit. It took over 20 minutes for her to fill out the information. The sign said 19.95 and she told us 29.95
Ariana M