Customer Reviews for Ivanhoe Automotive
(U-Haul Neighborhood Dealer)

1,926 reviews

20951 W Hwy 60   Mundelein, IL 60060

(847) 837-0463

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(847) 837-0463

20951 W Hwy 60
Mundelein, IL 60060

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!! Thank you Ivanhoe Automotive!

Sue Spearman 
Rating:
5.0

Customer did not leave a comment.

Brianne Shields 
Rating:
5.0

Customer did not leave a comment.

Lyndon Olson 
Rating:
5.0

The staff / gentleman at the Ivanhoe facility was top-shelf, friendly, and very helpful and easy to work with. I appreciate his demeanor and customer service. We've rented there before and will again many times thanks to him - thanks!

BRIAN SCHNECKLOTH 
Rating:
5.0

Nothing everything went smoothly from the time of pickup and drop off.

Joseph Adduci 
Rating:
3.0

The experience was easy but the lock box was not locked when we went to get the keys so anyone could have taken them and we did not get any moving blankets that we paid for

meghan becker 
Rating:
5.0

Customer did not leave a comment.

Gary Hudson 
Rating:
5.0

Customer did not leave a comment.

TERRANCE MCBARNETT 
Rating:
5.0

Customer did not leave a comment.

Alice D Hernandez-Templin 
Rating:
5.0

Customer did not leave a comment.

David wood 
Rating:
5.0

The guys at the location were awesome. Took care of everything and the questions that I had. Great job.

MICHAEL PAWLOWSKI 
Rating:
5.0

Very nice service

TERRANCE MCBARNETT 
Rating:
5.0

Customer did not leave a comment.

Olivia Perlow 
Rating:
5.0

Sean was quick, very helpful and welcoming.

Irene Chavez 
Rating:
5.0

Excellent experience, clean truck, and great service.

john golian 
Rating:
5.0

Customer did not leave a comment.

Malgorzata Korde 
Rating:
4.0

Customer did not leave a comment.

Quoc Vuong Phan 
Rating:
5.0

Customer did not leave a comment.

Malgorzata Korde 
Rating:
3.0

There was no one on this site. I had to figure out how to return the truck with the app. It was not impossible, just time consuming - I also incurred an extra charge that I should not have gotten, but since there was no one there to talk to, I just had to pay it to get past that screen on the app. I will be following up with UHaul about this because the charge was for fuel, and I had just filled the tank. Sure it was only $10 extra, but that's unnecessary and should not have happened.

James Hotchkiss 
Rating:
5.0

Customer did not leave a comment.

james maher 
Rating:
5.0

Keep up the good work

Sammie Collins 
Rating:
5.0

Extraordinary how easy the app was to navigate! Definitely huge improvements in the ease of extending the service. While we waited to have our work van repaired. The parts kept pushing the finish date - we just had to log in a push the U-hual date right from the app. thank you

James Duffy 
Rating:
5.0

Guys that worked there was nice and friendly. Pickup and drop off were quick. I will go going back when needed.

Sandra Collins 
Rating:
5.0

Customer did not leave a comment.

Philip Brunell 
Rating:
5.0

Customer did not leave a comment.

Katherine Oloughlin 
Rating:
5.0

A J was so helpful

james maher 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MOILANEN 
Rating:
5.0

Customer did not leave a comment.

DANIEL YRIGOYEN 
Rating:
3.0

Customer did not leave a comment.

ROB RULEY 
Rating:
5.0

Brian and Anthony were awesome and accommodating. Thank you very much.

BARBRA WATKINS 
Rating:
5.0

Customer did not leave a comment.

kamlesh surani 
Rating:
5.0

They were very attentive to customer service. The truck was in very good condition and had the gas that was shown in the contract, so I didn't have to stop to load gas right away like other times They helped me all the way around on my rental needs. Very happy, I recommend this location to everybody and friends.

Juan Trejo 
Rating:
5.0

Customer did not leave a comment.

JACK MESSETT 
Rating:
5.0

Great people. Fantastic customer service.

Caroline Thacker 
Rating:
5.0

The gentleman who helped me (I am sorry I did not get his name) was very helpful. I was glad that he guided me in backing it up when I returned it. I'll definitely recommend Ivanhoe Automotive for U-Haul rental.

Jennifer Popowitch 
Rating:
5.0

Customer did not leave a comment.

dave hagen 
Rating:
5.0

Nothing, rep was extremely helpful and pleasant. Trailer was in great shape. 5 Stars.

larry rogers 
Rating:
5.0

I had a very good experience ... easy (set up through app), help making sure my truck had the right connections and I was on my way in short order. The return process was even easier!

Thomas Forster 
Rating:
5.0

Great location, good service, very clean van, newer, was very nice!

Linda Poe 
Rating:
3.0

Customer did not leave a comment.

Shailesh Ranade 
Rating:
5.0

Customer did not leave a comment.

Jacek Pelka 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Blair 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Steinecker 
Rating:
5.0

Customer did not leave a comment.

JOYCE HARLESS 
Rating:
5.0

At this location, there is nothing to improve. The process to rent from start to finish was super simple, there was no pressure to buy add-ons, and the cargo van was excellent, clean and equipped with AC and a backup camera, what else would you need.

Horace Satmar 
Rating:
3.0

Service was great, he did all the hook ups very promptly

DAVE PREJNA 
Rating:
3.0

The trailer had duct tape to cover a hole which fell off and a water leak on top causing my contents to get wet during rain. Old equipment. Time to upgrade to new equipment.

Israel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Darrell Harmon 
Rating:
5.0

Friendly service. Easy pick up and return.

Kyle McCarthy 
Rating:
5.0

You have wonderful techs namely Heather who worked with me on your website for over 20 minutes. She was great and the owner of the facility I used named Jordan was equally good in contacting immediately and helping me with a small issue. I hope all your other facilities have great people like these 2

Cheryl Horft 
Rating:
5.0

Great customer service. Excellent location

Paul Kim 
Rating:
5.0

Customer did not leave a comment.

JULIE Campbell 
Rating:
5.0

Customer did not leave a comment.

Linda Butler 
Rating:
4.0

Needed to keep a couple of days. I called and had no issue. I wish the trailer had a stand so that it could be disconnected and left standalone when filled.

Glen Ruiz 
Rating:
5.0

Lights on front of trailer weren't working, but didn't drive at night so was no problem

DOMINIC BENAVIDES 
Rating:
5.0

Never had an issue always quick and easy.

Warren Smith 
Rating:
4.0

When you ask me when I expect to return, remind me the store closes at 5pm. Explain to me to use the scan feature on the app to show that I returned the truck. The mechanic of the shop took my keys thankfully.

Kristine Asmussen 
Rating:
4.0

Customer did not leave a comment.

Haley Mrstik 
Rating:
5.0

All was great

JUAN CANIBE 
Rating:
5.0

Good service

Andres Bautista 
Rating:
5.0

Customer did not leave a comment.

David Lemme 
Rating:
5.0

Much improved from when I rented two years ago from the same location.

DAVID NOOTBAAR 
Rating:
5.0

Customer did not leave a comment.

PETER DALESKE 
Rating:
5.0

The representative at this location was top-notch. He was knowledgeable, personable, and also experience.

John Hagel 
Rating:
5.0

Customer did not leave a comment.

DAVID KONECNY 
Rating:
5.0

Customer did not leave a comment.

Karen Dominion 
Rating:
5.0

Customer did not leave a comment.

Jerry Filipiak 
Rating:
5.0

Best service and great welcome

hitendrakumar nayak 
Rating:
5.0

Customer did not leave a comment.

Eric Sawyer 
Rating:
5.0

Great customer service and friendly operators. Well done.

D'Arcy Le Neveu 
Rating:
5.0

Customer did not leave a comment.

Robert Dennis 
Rating:
5.0

The owner Jordan is a very nice person and he really explained everything 👏 very good

RAFAEL GONZALEZ 
Rating:
5.0

Fast and friendly service.

Daniel Chesler 
Rating:
3.0

Customer did not leave a comment.

Michael Kleine 
Rating:
5.0

Customer did not leave a comment.

RAUL CHAVARRIA 
Rating:
4.0

Nothing

Mark Ganan 
Rating:
5.0

Customer did not leave a comment.

Shayann McCorkel 
Rating:
5.0

Customer did not leave a comment.

Lawrence Pascale 
Rating:
5.0

I truly enjoyed working with you all, a great savings and very professional service. How are you and patient with us old people

charles coslet 
Rating:
4.0

Customer did not leave a comment.

Dennis Finn 
Rating:
5.0

Customer did not leave a comment.

Seth Beavis 
Rating:
5.0

Customer did not leave a comment.

Faye Prather 
Rating:
4.0

Customer did not leave a comment.

Justine Brown 
Rating:
4.0

Customer did not leave a comment.

Douglas Moilanen 
Rating:
5.0

Customer did not leave a comment.

Ryan Raymundo 
Rating:
5.0

Customer did not leave a comment.

Richard Brite 
Rating:
5.0

Truck was extremely basic and a very rough ride, not “smooth” as advertised on the truck. Cruise control would have been helpful

mary kingsbury 
Rating:
5.0

Customer did not leave a comment.

Carl Campbell 
Rating:
5.0

Customer did not leave a comment.

Victoria Tilton 
Rating:
5.0

The gentleman that helped us was super nice, explained everything and was generous with his time. Very knowledgeable, too!

Holly Farrell 
Rating:
5.0

Nothing, everything was handled well. Great location. Thanks

David Ashcraft 
Rating:
5.0

Great service

bob roubitchek 
Rating:
5.0

Quick and easy drop off, real friendly aswell.

Logan Keller 
Rating:
5.0

Thank you

Yevgenia Beinik 
Rating:
5.0

Jordan and Jim are the best! Always great friendly service

Daniel Carlton 
Rating:
4.0

Customer did not leave a comment.

Tyler Tincknell 
Rating:
3.0

Customer did not leave a comment.

Piotr Domagala 
Rating:
5.0

Customer did not leave a comment.

Diana Okolita-Szczepanski 
Rating:
5.0

Customer did not leave a comment.

Bill Diehl 
Rating:
1.0

Customer did not leave a comment.

Haroon Ishtiaq 
No reviews have been submitted for this location.

Additional Services at this Location

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