Comentarios de los clientes para Ivanhoe Automotive

Service was professional

Good

Staff always helpful. I have rented from this location several times, each time it has been a great expiriance.

Excellent customer service

Friendly guys work here.

This was the worst moving experience I have EVER had. I reserved this trailer over a month before my move. I understand that it was a busy time, but they called me the night before and told me my reservation was moved to a location 45 minutes away from the location i requested. I drove there the next morning, only to find that Uhaul sent me to a closed location! I was extremely prepared for this pickup, and I wasted 2-3 hours calling the location and Uhaul to try to get the reservation honored at an open location. After all this, they sent me to a new location almost 30 minutes away to finally get the trailer. I wasted so much time that morning just driving around due to their carelessness, when I should have been packing and starting my move. This was a colossal disappointment, and totally ate into the time that I paid for when renting the trailer! I will not be recommending renting from Uhaul to anyone who cares to keep a schedule.

You guys are Awesome !!! If you need to rent something This is the place !! Regards Bobby J.

The truck had pictures during my pickup that did not reflect damage on left and right side of the truck, so I had to disagree with receiving photos and submit my own photos as proof. Also it took standing in line for over 20 minutes to pick up the truck.

Great service. Agent was engaging.

Very prompt and efficient service, very friendly and professional service!. Would reuse or recommend to friends.

Very nice person working there.

It;s been complicated via mobile app. It took me one hour to get my truck.

I have recommended this location to family and friends.

Add a sign for drop off or leave some parking spots open

Nothing. Everything was perfect. The only downside for me was the final cost was a bit high.

Convenient, easy check-in and drop off. Very courtesy service.

We ended up renting 3 times. Each experience was fabulous. The people were all super friendly and helpful. Uhaul is extremely organized and well run. We are impressed with the efficiency, variety of options, and how easy you made it for us to be able to move ourselves.

Super!!!

Great service

It's good for now.

Only issue was the ability to return after-hours. Even though I was told I could do that, I was not able to. I was sent a link that showed how to return a truck, but not a trailer. I did not know how to unhook the trailer, so had to return when location was open. This was not a big inconvenience, but it would have been good to either be able to return the trailer after-hours or be told upfront that could not be done. Staff on hand was very helpful and handled the return right away with no other issues.

Very easy and convenient

Customer service was great and able to get me a truck last minute where other locations such as Grayslake kept messing with my reservation.

Rented a 9foot cargo van, Van smelled like cow dung and more like cattles are transported using the van.

Jordan went above and beyond to ensure we had what we needed. He was great!

The insides of the windows were dirty and it was hard to see when the sun was towards it other than that everything was great

Very good

Truck had air conditioning issues and window crank was broken. Facility was nice. Also the website didn't accept my check in and had to chat with a rep to return my truck.

Fast service and mechanic installed two new chains since someone dragged old ones on the ground. They hooked up the trailer to truck and made sure lights worked. Excellent service!

Process was Very quick and easy

Great owner / operator

Very friendly and easy.

Service is great

Staff is very friendly and helpful

Nothing service was perfect

Excellent service overall, would 100% recommend!

All was great. Thank you!

Jordan was amazing! He put up with me Calling him a million times. So professional and friendly. I moved from their to NC and had to hitch a truck and when his dad was doing so he noticed the break line was cracked and leaking and decided to fixed right at closing. I'm so grateful and so sad I didn't know about them sooner. I want everyone to go there as I know Jordan and his dad Jim have the knowledge, professionalism but mostly HEART. Jordan and Jim, I thank you from the bottom of my heart and soul for your Kindness and help. I wish you well, you two were our superheroes. Victoria L.

The customer service was excellent

stay friendly and continue to provide guidance in choice of rental needs

Truck I rented should not be allowed to be used on roads. The whole front end falling apart, steering impossible , worst truck ever rented

Great experience, all around!!!

Thank you .

The location was great and the truck was clean.

They didn't open their rental counter until 8:30AM which is a bit late when you have a day of moving ahead of you.

Great service!!

Easy, speedy check in. Friendly staff.

Very friendly manager. I trust him. Gave me great tips. He did the trailer hookup and gave advice on how to do it myself...in case I needed to. He gave me an extra day around Father Day weekend. That was super helpful to me. Love this place.

They went the extra mile to take care of us. I would highly recommend this location. It was the corporate U haul that changed our reservation from 9 am to 2 pm the day before pick up. Even though we booked 10 days out. This location salvaged out moving day.

Wonderful staff at this location.

Jason is the best. He brought my dolly up to the door, hooked up my trailer and reverse the process when i returned. He was polite and friendly