Comentarios del cliente para Island Security Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Island Security Self Storage

Grado total:

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Jim B. en

Grado:

Ad on expenses not diso

Ashley A. en

Grado:

El cliente no dejó un comentario.

Lyman S. en

Grado:

pick up was a nightmare!!! we had the 17' truck reserved for 7:30 am pick up on 1/4/20. They had our pick up location as Burien WA and we specified Vashon island WA despite my numerous attempts to correct this. We had hired people to help us and they ended up standing around because we couldn't get the truck, for 1 1/2 hr but they were on the clock as of 7:30 am. It was maddening and NOT a good way to start a moving day.

Duane D. en

Grado:

El cliente no dejó un comentario.

Frederick H. en

Grado:

El cliente no dejó un comentario.

Alice B. en

Grado:

The system that let us pick up, use and return the van even though it was the weekend and there was no one to man the office was spectacularly useful. Photos with my smart phone and the step by step procedures from the app made everything simple and reliable.

Nathanael G. en

Grado:

El cliente no dejó un comentario.

Gary S. en

Grado:

Truck was great. However when I picked it up the agent mumbled something about a drop off box for the key and a lock box in the truck. Assuming I could put the key in either, I put the key in the lock box and locked the truck when returning it to the location. I figured it didn't matter because they had another key. Not so, the agent called informing me that they didn't have a key but they would have to call a lock out service to get the key but there would be no charge because of the contract. So this was completed by about 12:30 on the day the truck was to be returned. I returned it at 8:30 am. But now I just got an a charge for an additional day of rental. I would like the extra day refunded and it looks like an additional $10 for damage was added to the bill? Really only one key?

SHANNON J. en

Grado:

I'm saying yes to the vehicle maintenance but the cargo door was VERY difficult to open. It took two people to open it in a weird way. Another thing is that it was difficult to check in - and my order was cancelled because I was late- it was not made clear to me that would happen as I was doing self check in.

Jenifer S. en

Grado:

El cliente no dejó un comentario.

Kristine M. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

I was only using the truck for a short run, but when I got in and drove off, I found there was a Cigarette in the cup holder, dirt leaves and trash was on the floorboard. At first I wasn’t bothered by it, but when I went to return the truck, I realized I had to no make an extra trip (time + $miles) to now go clean a truck that U-haul should have taken care of, or I would/could have been charged.

claire L. en

Grado:

The staff at the pickup location is terrific; however, the poor people who are manning the U-Haul customer service are being asked to help people with a self-serve app that is not ready for the public and are not sufficiently trained to help. I spent an hour on the phone on the day of my pickup, just trying to pick up the truck. I will never rent from U-Haul again and I will discourage anyone I know from renting from U-Haul. Your lack of interest in your customers just reflects that you really don't care about them.

Isaac D. en

Grado:

El cliente no dejó un comentario.

Forrest W. en

Grado:

Office staff very helpful and truck was clean when I arrived. Thank you!

Laura C. en

Grado:

Rental agent was efficient & helpful. Van ready and in great condition. Overall, as pleasant as it could have been. I wish the office were opened 1/2 to 1 hour earlier to get a running start on the day.

KIRSTEN A. en

Grado:

El cliente no dejó un comentario.

Steve L. en

Grado:

El cliente no dejó un comentario.

Bobbette B. en

Grado:

The locAtion was fine but the mobile reservation was a nightmare with statements like I was not at the correct location, the license was not scanning, I needed to add another person but then when I did they said I could Not add my husband - all bad , and then you charged $10 for coverage when I opted out of coverage

Gordon S. en

Grado:

Lori was GREAT

Kathleen G. en

Grado:

When I reserved the U-Haul, I did not choose any insurance. The office in Vashon told me that an insurance for $28 was added to my rental. I said that I didn’t want the insurance and she told me that I could get it taken off in Auburn. When I got to auburn, they said I couldn’t take the insurance off. I want to be reimbursed for the insurance that I didn’t want or need.

Wyatt G. en

Grado:

El cliente no dejó un comentario.

Cynthia T. en

Grado:

Clean truck - ready to go at arrival.

Steve S. en

Grado:

Van was clean and ready to go when I arrived,

Sue W. en

Grado:

We received a $25 charge for "not sweeping out the truck." When I said that we did sweep out the truck, I was told by the woman at the drop off location that it was "a big mess." She sent a photo of the dirt pile she swept and it looked like it would have fit in a match box. A very small amount for a 26' truck. I complained and was pleased that my $25 charge was refunded. Thank you U-Haul.