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Howie M
Customer Reviews for Island Espresso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not drive the vehicle on the military base where I had to go cause the insurance and registration information in the truck was expired and the tabs were expired.
Magic MThe U-Haul app is cumbersome and glitchy. I hate using it.
Ralph SGreat Service
Douglas BExcellent Service.
Douglas BThe rental guy at the Kodiak location was awesome. It was fast, easy, and he was very knowledgeable and gave me help every step of the way. He made it so much easier than my previous rentals
Montana VExcellent customer service
Sauao MCustomer service was absolutely incredible!
Clint M1.Furnish. More than one key. 2. Provide airport shuttle and/or vehicle pickup service at the airport.
Doug VA smooth experience. Courteous and helpful associates walked me through the rental process and made me feel comfortable.
David WGreat and fast
kristoffer cThere's a Crack where the camera
Leya-anna JI loved the owners
Harmon sMisty and Leonard are very nice people to work with at this location.
Mike CWe are very pleased with everything! Look forward to our use of the services again next year!
David JGood communication, I had problems with the app but was able to talk to them and drop the truck off no problem.
Shawn PExcellent service, great location.
Craig ILocation wasn't open when we arrived. Had to call corporate to contact the owner before an employee showed up. Neither fast nor efficient to pick up rental- only location on island tho.
Yvette LThe franchise owner said he would initially charge me for the 24 hour rate and if the vehicle was returned within 4 hours he would return the extra portion and only collect theb4 hour rate. I returned the vehicle in 3 &1/2 hours yet he kept the full 24 hour rate. I definitely recommend handling your rental online and not in person with this franchise
Jay PGreat people to work with. Always have flexibility and a solution!! Thank you
JOHN B10/10
Kirk CI thought $20 fee for after hours return was excessive
Craig RVery good service.
John MGood people I’d rent there every time
Jose AIt's not 35 a day
Angel BExcellent, fast and informed customer service! 10 Stars!
Kelley MLeonard & Misti are great! They went above and beyond to help me out when i rented 2-20' trucks to go to the mainland.
douglas cThe online checkout was too restrictive and a pain. I would not recommend. In addition to your credit card, copy of license, and a selfie to confirm it’s you, they want to call TWO of your friends to say your good for the rental. One was my cab driver. Seriously?
sherry pStaff is awesome. Very responsive and accommodating.
sherry pOutstanding customer service and excellent vehicle. By far the very best UHaul I have ever rented from. Thank you and keep up the great work!
Billy BThey were very helpful
DEBBIE RAll went well. Friendly service
Arthur OThank you U-haul for everything..
jackie vYou were great
LEE RProfessional, courteous, friendly service. Could not ask for more.
Christopher SGet better internet so the mobile app will work.
Michael SThe van smelled like bad things, piss.
Favid CGreat vehicles and great service in Kodiak. We are so grateful to have this local rental option.
Katie ODifficulty in getting the rental details straightened out after turn in
James KGreat customer service I have dealt with these people for five years.
William BOnline reservations differ greatly from what is locally available, however the local uhaul agent called me right away to discuss availability and options. Both agents at the rental site were excellent - very informative, helpful & friendly, and both the rental and return went smoothly. A+!
Dusty LGreat experience with Kodiak uhaul. Excellent!
Kyle CLoved the fact that I could pick up and drop off after hours and the truck was awesome! Love Kodiak U-Haul and have been renting for years and will continue to do so!!!!
Sheila PBald tires, broken windshield, requested items were not provided, windshield wipers didn't work.
Robby CHave more pick ups! Other than that it was perfect! Super happy we were able to get a truck to travel. Thank you
NICOLE MNo one there at 11 when I arrived. Someone came in 15-20 minutes or so.
Tracy HThey are very friendly and Helpful it would be nice if there was a short term storage at that location.
Gary REverything’s wonderful, already have been doing a lot of referrals
Michael EGreat Service
Douglas BI was very pleased from start to finish.
John LAlway a pleasure to to business with Kodiak UHAUL
Rich WManagement was able to work with me on a rental when I could not get there in time, due to a late flight. I appreciate their flexibility.
Samuel BEverything was great and the truck was in great condition and fun to drive
Edith cThe rental worked well for our needs.
Clifford G1. Provide second (extra key) 2. Offer options for transportation between the airport and Uhaul facility. Suggestion: the Uhaul dealer could park the vehicle in the airport parking lot for a fee. This arrangement would eliminate the fear of not getting to Uhaul before closing time.
Doug VSuper Great folks who own the franchise. I rent every year..
JOHN B