Customer Reviews for Iron Eagle Customs
(U-Haul Neighborhood Dealer)

185 reviews

1100 SE Broadway Dr   Lees Summit, MO 64081

(816) 282-6567

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 282-6567

1100 SE Broadway Dr
Lees Summit, MO 64081

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Reservations included 50 blankets. None were available. They sent me to second location to pick up the blankets but that location had no blankets either

Robert Christoph Madison 
Rating:
5.0

Small lot but friendly staff and I was in and out in 5 minutes.

Joseph Link 
Rating:
5.0

Customer did not leave a comment.

Charles Sevier 
Rating:
4.0

Online reservation didn’t work. After several attempts, I phoned and all went well.

Curtis silvers 
Rating:
5.0

Customer did not leave a comment.

Blake Ulrich 
Rating:
5.0

Customer did not leave a comment.

Thomas Knott 
Rating:
5.0

Customer did not leave a comment.

LISA HILDER 
Rating:
5.0

Customer did not leave a comment.

Charyl Moran 
Rating:
5.0

Customer did not leave a comment.

Kavin Jones 
Rating:
5.0

Customer did not leave a comment.

Bruce Crouch 
Rating:
5.0

I've used this location twice this month and the service is great. The staff is friendly and helpful.

MARK HECKER 
Rating:
5.0

very helpful staff

Steve Ohms 
Rating:
5.0

Customer did not leave a comment.

KAREN WILLIAMS 
Rating:
5.0

Awesome customer service. Will be my first place to rent Uhaul.

CHRISTOPHER TINSLEY 
Rating:
4.0

Customer did not leave a comment.

Brad Worth 
Rating:
2.0

Clean out the food and garbage and phone charger cords and sand from the box.

Heather Guffey 
Rating:
2.0

It is very tuff to get into to.

JACK ENLOW 
Rating:
5.0

Customer did not leave a comment.

Angelique Manske 
Rating:
3.0

Customer did not leave a comment.

Terra Caswell 
Rating:
5.0

Customer did not leave a comment.

Latasha Smith 
Rating:
5.0

Customer did not leave a comment.

Amber Barnes 
Rating:
5.0

Customer did not leave a comment.

Brandon Hess 
Rating:
5.0

Customer did not leave a comment.

Dwayne Holden 
Rating:
5.0

The truck worked great. It was clean and ran just fine....perfect for my project. The staff was friendly and professional.

Don Gooch 
Rating:
5.0

Dealer was very helpful

donald eckles 
Rating:
5.0

Really good customer service and they did what they said vs adding a bunch of things and coming up with hidden fees

Kelvin Parker 
Rating:
5.0

The transmission warning light was on when I picked up the vehicle and stayed on the whole trip. Everything else with the vehicle seemed fine.

Jeff Launius 
Rating:
5.0

Customer did not leave a comment.

Darryl Shippy 
Rating:
5.0

Customer did not leave a comment.

Chris Ebert 
Rating:
4.0

Customer did not leave a comment.

William Hansen 
Rating:
5.0

Customer did not leave a comment.

Carrie Ebert 
Rating:
5.0

Customer did not leave a comment.

Doug White 
Rating:
5.0

Customer did not leave a comment.

Laura Wilson 
Rating:
5.0

Customer did not leave a comment.

dennis r winebarger 
Rating:
5.0

Customer did not leave a comment.

Lawrence Washington 
Rating:
5.0

Customer did not leave a comment.

Lisa Perry 
Rating:
5.0

Helpful employees who actually answered my call and opened early when I picked up on a day not normally open.

Gina Donnici 
Rating:
5.0

Great service and location.

Dave Langham 
Rating:
5.0

Customer did not leave a comment.

Rick Adams 
Rating:
5.0

Customer did not leave a comment.

Kevin Vanhorn 
Rating:
5.0

They were helpful, friendly, and timely. Very good experience.

Paul Zimmerman 
Rating:
5.0

Pick up and return was super easy. No issues at all. Great experience, I’d recommend them to anyone.

Jim Hoelzel 
Rating:
5.0

No improvements needed. Great people.

James Hancock 
Rating:
4.0

Customer did not leave a comment.

mark peters 
Rating:
3.0

Pick up and drop off locations fine. Uhaul itself is trash.

Danielle Collins 
Rating:
5.0

Service was exceptional here at this location. When I called questioning the way the billing first appeared everything was explained to me thoroughly and simplified so I would understand followed up with the assurance of if it did not happen that way to contact them and it would be handled by them. Every thing the young lady said is exactly what happened. Billing , service, and expectations 100% accurate, and fulfilled. This will be the place I go if I need to rent another U-Haul truck or trailer.

Brian Schoene 
Rating:
5.0

Customer did not leave a comment.

Marco Cusumano 
Rating:
3.0

The returning portion of the trailer was concerning because the place was closed and no instructions left for returning trailers that can be easily stolen.

Ryan Wagoner 
Rating:
5.0

Customer did not leave a comment.

Tom Davison 
Rating:
4.0

Customer did not leave a comment.

Rebecca Edlund 
Rating:
4.0

Customer did not leave a comment.

George Delfratte 
Rating:
5.0

Customer did not leave a comment.

Kelcey Dunworth 
Rating:
5.0

Customer did not leave a comment.

Kaylalea Mendez 
Rating:
5.0

Great Service! Very helpful and accommodating! I would rent from this location again and would highly recommend it to friends and family!

EMILY HULA 
Rating:
5.0

They were Great!!

Jeanette Joswick 
Rating:
5.0

Nothing

david mitchell 
Rating:
5.0

Asked for a yellow receipt. We didn't have one, just contacted customer service.

Carol Pariani 
Rating:
4.0

Customer did not leave a comment.

Matt Kavanaugh 
Rating:
5.0

Super quick serv

Michael Hutton 
Rating:
5.0

Customer did not leave a comment.

Christian Kitterman 
Rating:
5.0

Customer did not leave a comment.

Lawrence ConradIII 
Rating:
5.0

The agent was very professional and helpful with my service did a great job.

Gwendolyn Ellis 
Rating:
5.0

Customer did not leave a comment.

Keith Jones 
Rating:
3.0

The rental location is at a motorcycle shop. It’s confusing because there are no indicators of a U-Haul Representative at all. It took forever to find one. Also, the vehicle had the “check engine” light on. Lastly, my vehicle was double booked and I didn’t receive a text for pickup instructions as the online reservation stated.

Michael Roderick 
Rating:
5.0

Customer did not leave a comment.

John Quirk 
Rating:
5.0

Customer did not leave a comment.

Julie Hendrix 
Rating:
5.0

Customer did not leave a comment.

Craig Morris 
Rating:
5.0

Customer did not leave a comment.

Roger Kudart 
Rating:
4.0

Customer did not leave a comment.

Cindy Moehlman 
Rating:
5.0

Staff was so nice it was refreshing. I'd have work done on my motorcycles based on how nice this place is.

Brandon Buhler 
Rating:
3.0

Customer did not leave a comment.

JACK ENLOW 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SOUTTER 
Rating:
4.0

Customer did not leave a comment.

Mike Rogers 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fielder 
Rating:
5.0

Nothing, service was excellent

CHRISTOPHER BOHNSTENGEL 
Rating:
5.0

Customer did not leave a comment.

katie lowry 
Rating:
5.0

Customer did not leave a comment.

Eric King 
Rating:
3.0

Uhaul corporate was very messed up. Not this location, but correlated rentals. Local rep was great.

Scott Wilckens 
Rating:
5.0

The people were very friendly and very helpful. We have rented equipment from here a few times already and each time, we had a very good experience and were very satisfied. We definitely recommend this place. A+++

SERGEY CHERNIOGLO 
Rating:
5.0

nothing

Brenda Jones 
Rating:
5.0

The lady that checked me in was so nice, smart, and informative! When we checked the lights on the trailer, all worked except the tail lights. She said it was probably the fuse blown in my truck. She was right! Replaced it and everything worked perfectly! Thanks so much!

Robert Cochran 
Rating:
5.0

Customer did not leave a comment.

john finn 
Rating:
4.0

Lower prices would be helpful $377.00 to rent a car hauler is very expensive

KIMBERLY FOLLIN 
Rating:
5.0

Customer did not leave a comment.

Jeff Pflughoft 
Rating:
5.0

Easiest time I ever had renting from uhaul. Highly recommend renting from this location!!

Kristi Loffer 
Rating:
4.0

I wanted to pick up my truck at an Overland Park, KS or Lenexa, KS location...but this Lee's Summit, MO location ended up being a well-run location with a knowledgeable representative, who handled my truck rental agreement and check-out professionally and without any problems.

DAVID MAI 
Rating:
5.0

Very good

Victor Garcia 
Rating:
4.0

Truck wasn’t that clean but associate addressed it so we wouldn’t be held responsible

OTTO VIETS 
Rating:
5.0

Great experience! Iron Eagle Customs was so helpful! I would definitely recommend to others!

Shauna Young 
Rating:
5.0

Customer did not leave a comment.

Carolina Romero 
Rating:
5.0

Customer did not leave a comment.

Danny O'Dell 
Rating:
5.0

Customer did not leave a comment.

Danny O'Dell 
Rating:
5.0

Nothing to improve. Service was perfect! Even took the trailer backa day early, after hours and someone was there to help!

Jeff Pflughoft 
Rating:
5.0

Very helpful. Thank you.

Robert Pinnock 
Rating:
3.0

Customer did not leave a comment.

robert kemper 
Rating:
3.0

The young lady that handled the transaction was very nice and helpful. The had the equipment we were looking for but I only saw one other Uhaul lvehicle on site.

lisa Butcher 
Rating:
5.0

Super easy to deal with, highly recommend this location.

Scott Riggs 
Rating:
4.0

Everything went well. Staff was very nice, she hooked up the trailer, demonstrated how the latches worked and unhooked the trailer upon our return. The trailer pulled very smoothly.

Robert Bonacker 
Rating:
5.0

Customer did not leave a comment.

Michael Swanson 
Rating:
5.0

Customer did not leave a comment.

Michael Swanson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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