Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

291 reviews

638 E Chicago Rd   Coldwater, MI 49036

(517) 741-9190

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(517) 741-9190

638 E Chicago Rd
Coldwater, MI 49036

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gaylord Vanaken 
Rating:
5.0

Customer did not leave a comment.

Linda McKay 
Rating:
5.0

The Uhaul customer sector lady for Michigan was so helpful to switch our drop off the guy at interstate. Battery was very friendly and helped us out. Thanks couldn’t have gone smoother.

Rick Rochna 
Rating:
5.0

Customer did not leave a comment.

dave hoffman 
Rating:
5.0

Customer did not leave a comment.

SAIF MOHSIN 
Rating:
4.0

Customer did not leave a comment.

Ronnie ADAMS 
Rating:
5.0

Customer did not leave a comment.

Joseph Minick 
Rating:
5.0

Customer did not leave a comment.

ALEX JOHN BASSAGE 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Adams 
Rating:
4.0

Customer did not leave a comment.

Mohamed Askar 
Rating:
5.0

Improve sign for better roadside identification.

Stewart Wooster 
Rating:
5.0

Customer did not leave a comment.

Rob Whitney 
Rating:
5.0

Customer did not leave a comment.

Stacey Rutherford 
Rating:
5.0

Nothing

JENNIFER LASKOWSKI 
Rating:
5.0

Friendly staff.

Dan Weaver 
Rating:
5.0

Customer did not leave a comment.

George Quickel 
Rating:
5.0

Customer did not leave a comment.

Kurtis Smith 
Rating:
4.0

very efficient and helpful

Linda Cilla 
Rating:
5.0

Customer did not leave a comment.

necole todd 
Rating:
1.0

I went through three different stores to get my truck. And I had to change through five different trucks to find the correct one. And then kept getting charged for things that shouldn’t have been. It was horrible. I thought U-Haul was supposed to be more professional and easy for the customer. It was not a good experience.

Emili Bryan 
Rating:
5.0

Excellent customer service. The gentleman who helped me was very helpful and pleasant to deal with.

Kellen Lynch 
Rating:
5.0

Customer did not leave a comment.

lonna CHENEY 
Rating:
3.0

Customer did not leave a comment.

Kellen Lynch 
Rating:
5.0

Customer did not leave a comment.

Kevin Wallace 
Rating:
5.0

Rick and Ben do an amazing job. Only location I choose to use.

ashley levesque 
Rating:
5.0

Very easy on both ends. thanks

Lesli Matukaitis 
Rating:
5.0

Customer did not leave a comment.

marla pimpedly 
Rating:
5.0

The drop off facility needs no improvements. Friendly and professional service at its best

Anthony Vito 
Rating:
5.0

Customer did not leave a comment.

EARNEST EVERIDGE 
Rating:
5.0

Customer did not leave a comment.

CRAIG WETZEL 
Rating:
5.0

Customer did not leave a comment.

Scotterik Anderson 
Rating:
1.0

Customer did not leave a comment.

Marty Wells 
Rating:
4.0

Did ask to have damage marked but owner indicated he couldn’t get up high enough to mark it. It was raining so my guess is he didn’t want to go out in rain. Told me to just take a picture.

Nicholas Herblet 
Rating:
5.0

Customer did not leave a comment.

DAVID ALAN 
Rating:
4.0

Customer did not leave a comment.

Steve Norton 
Rating:
5.0

Very helpful and informative. Space was clean and well organized.

Maggie Garrett 
Rating:
5.0

Everything was quick and easy

DOUGLASS HEATH 
Rating:
5.0

Customer did not leave a comment.

Robert Long 
Rating:
3.0

Customer did not leave a comment.

Kimberly Waligora 
Rating:
5.0

Customer did not leave a comment.

James Bauman 
Rating:
4.0

Customer did not leave a comment.

CRAIG EDWARD GARRISON 
Rating:
5.0

Customer did not leave a comment.

james holden 
Rating:
5.0

Customer did not leave a comment.

Mohsin Alharbe 
Rating:
4.0

Customer did not leave a comment.

Joni Brewer 
Rating:
5.0

Customer did not leave a comment.

SKYELAR NICOLE HAMMOND 
Rating:
4.0

Have sign more visible

LILLIE HELEN LOCKLIN 
Rating:
2.0

It may be in the better interest of the company to look into hiring full-time movers for the shop instead of the use of sub-moving companies. I say this because the website does not give details on the mover companies (example where they're located). I had movers from the Uhaul site cancel 2 days in a row leaving me with the rental truck and no help to move. Absolutely ridiculous. Come to find out from the moving company they're located 2 hours north of us. What I'm trying to say, it would benefit this company to look into either full time movers to hire themselves to go with the Uhaul truck or use sub moving companies that are CLOSER to the Coldwater area so they would be less likely to cancel. It would have been nice if the company would have lenient with the gas not being filled back to where it was, because of all the chaos that was caused from their submoving company cancelling. Over all, If you use a Uhaul truck make sure you have your own movers, or just pay a legitimate moving company (I did the math and it comes out the same even with the cheapest movers company through Uhaul).

ALEXA MARIE STURGIS 
Rating:
5.0

Customer did not leave a comment.

Adam Bowers 
Rating:
5.0

This truck was rode hard and put away wet. It was clean. It was also worn out.

CHRISTOPHER GEOR PIERCE 
Rating:
5.0

Customer did not leave a comment.

Alina Nash 
Rating:
5.0

The location was fine, but communication with UHaul staff at the 800 number and the information available on the website was poor. I was given incorrect hours for locations at multiple times.

JAMES TEW 
Rating:
3.0

The gentleman running this location was great to deal with. But picking up the truck with online check in the truck has damages not shown in current pictures and the trucks fuel was 2 miles til empty when I picked it up. I put $100 worth of gas in the truck and only used 60 miles of it. I will not be recommending uhaul to anyone I know.

Ryan Sours 
Rating:
5.0

Customer did not leave a comment.

JAMES MICHAEL WINEBRENNER 
Rating:
5.0

Customer did not leave a comment.

Robert Walli 
Rating:
3.0

It was closed on Sunday and was not sure where to park trunk.

Kevin Michalsen 
Rating:
5.0

Nothing

MARC WESTFALL 
Rating:
5.0

Customer did not leave a comment.

BEVERLY JOE ALCOCK 
Rating:
1.0

Customer did not leave a comment.

Mark Enbody 
Rating:
5.0

Customer did not leave a comment.

Melissa Goostrey 
Rating:
4.0

Drop off went well. The employee was friendly and quick.

Jacob Simmons 
Rating:
4.0

Customer did not leave a comment.

RICHARD WYSOKOWSKI 
Rating:
3.0

N/a

Heather Hanney 
Rating:
5.0

Not make customers wait until the last minute to confirm availability of a truck. Have your biggest truck actually available

Chris Otis 
Rating:
5.0

Nothing. Even though the gas mileage sounded horrible it actually took us from the mich/ind state line all the way to sault ste marie in michigan with 23 miles left before we had to fill up. Gas was higher up there so it took 160.00 to fill it up.

KRISTINEKAY SAXMAN 
Rating:
4.0

Customer did not leave a comment.

Dennis Armstrong 
Rating:
4.0

Customer did not leave a comment.

ROBYN NICHOLLS 
Rating:
5.0

Excellent service. I would highly recommend.

Kellen Lynch 
Rating:
5.0

Only issues was that i had to pay $15.99 for an adapter for the trailer lights. As much as i paid for 2 day rental it would be. Ice if that was included or you had the equipment to hook up to a 6-way.

HEATHER JEAN COLLINS 
Rating:
5.0

Although I had scheduled a 15' truck weeks before, I was contacted by email two days before telling me that the equipment would not be available at a location to me. I was directed to pick up the truck 45 miles from the house. Talking with the regional center, they suggested that another location might work better and I agreed. Then, I get another email telling me that, oops, this new location won't have the truck either. I'm then directed to another dealer in the same town. For all the hassle, I was offered a bit larger truck with a deduction on the mileage, but the drop off location said "They don't make any money on drop offs, so no refund from them". Hopefully, it will show up as a credit on the credit card. Overall, a very frustrating time when I didn't need any more stress added to the moving day. Doesn't U-Haul have a decent asset scheduling system? Looks to me like you need one.

Brent Williams 
Rating:
5.0

Customer did not leave a comment.

Joshua Klaus 
Rating:
5.0

Customer did not leave a comment.

JOHN JACKSON MERRILL 
Rating:
5.0

Customer did not leave a comment.

Thomas Brisendine 
Rating:
5.0

Staff there is polite, friendly, very nice.

JUANITA MARIE SHEETS 
Rating:
3.0

I had to travel to Coldwater MI from Indiana to get the trailer. Disappointed that I have some local dealers who was either closed or did not have it. Return instructions sucked. I could not open the website. Told me it was a bad link. Tried to call uhaul but no answer. Went to uhauls website and tried the chat link. Got general message saying someone would be with me shortly. It took so long the app timed out. The rental agreement states you must complete the return on line or they will charge an additional $20.00 to your bill. I spent over two hours trying to contact uhaul. I never got through and gave up. The next morning I tried to call the dealer and the call went to uhaul, after waiting 20 minutes, I gave up. Despite the return issue, the trailer did good for us.

WILLIAM EMBERTON 
Rating:
5.0

Customer did not leave a comment.

chris wentworth 
Rating:
5.0

Customer did not leave a comment.

James Winebrenner 
Rating:
5.0

Customer did not leave a comment.

MARK HELLER 
Rating:
5.0

Very easy rental experience.

ARTHUR HUFFMAN 
Rating:
5.0

The guy who did my order had great manors and even went up and above exsptations by bring out the old hand written stuff till the internet started working again, thank you

BETHANY JEAN GOULD 
Rating:
5.0

Customer did not leave a comment.

Paul Beckhusen 
Rating:
5.0

No comment service was great equitment was in outstanding condition. Very pleased

DAVID TIMOTHY WELLER 
Rating:
4.0

Its a little expensive to rent from you as a company. For as little time as i needed it, it just wasnt worth what i had to pay.

NICHOLAS JAY OBENOUR 
Rating:
3.0

The online check in was very cumbersome. Finally after about a 15-20 minute wait on the phone I finally got to a representative that was very helpful and was able to get me checked in.

richard bell 
Rating:
2.0

In the miiddle of nowhere, not a good advise or signs, really short attention to customers schedule.

CHRISTIAN GUERRERO FLOREZ 
Rating:
5.0

Customer did not leave a comment.

STEPHEN NOYSE 
Rating:
5.0

Customer did not leave a comment.

NORMAN EDWARD WASIELEWSKI 
Rating:
5.0

More hours!

VALOIS WILLIAM GIESIGE 
Rating:
5.0

Customer did not leave a comment.

RANIELA PACIFICO 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOHN BRISENDINE 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOHN BRISENDINE 
Rating:
5.0

Customer did not leave a comment.

Thomas Hustak 
Rating:
5.0

Customer did not leave a comment.

DONALD ALLEN SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

STEVEN PALMER 
Rating:
5.0

truck needs muffler-loud. Manager at this facility is the best.

EUGENE LAROY CLARK 
Rating:
4.0

Drive time from base location to and from my location was not discussed in estimate. Movers were only doing a load of 4 items. No moving of items.

JEFFREYALLEN KAUFFMAN 
Rating:
4.0

Customer did not leave a comment.

Anthony Curtis 
Rating:
4.0

Customer did not leave a comment.

Philip Frisch 
Rating:
5.0

Customer did not leave a comment.

gary nicholls 
Rating:
5.0

Courteous and helpful.

LINDA DIANE KNIRK 
Rating:
4.0

Customer did not leave a comment.

Cleve Rutledge 
No reviews have been submitted for this location.

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