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CRAIG W.
Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Did ask to have damage marked but owner indicated he couldn't get up high enough to mark it. It was raining so my guess is he didn't want to go out in rain. Told me to just take a picture.
Nicholas H.Very helpful and informative. Space was clean and well organized.
Maggie G.Everything was quick and easy
DOUGLASS H.Have sign more visible
LILLIE HELEN L.It may be in the better interest of the company to look into hiring full-time movers for the shop instead of the use of sub-moving companies. I say this because the website does not give details on the mover companies (example where they're located). I had movers from the Uhaul site cancel 2 days in a row leaving me with the rental truck and no help to move. Absolutely ridiculous. Come to find out from the moving company they're located 2 hours north of us. What I'm trying to say, it would benefit this company to look into either full time movers to hire themselves to go with the Uhaul truck or use sub moving companies that are CLOSER to the Coldwater area so they would be less likely to cancel. It would have been nice if the company would have lenient with the gas not being filled back to where it was, because of all the chaos that was caused from their submoving company cancelling. Over all, If you use a Uhaul truck make sure you have your own movers, or just pay a legitimate moving company (I did the math and it comes out the same even with the cheapest movers company through Uhaul).
ALEXA MARIE S.This truck was rode hard and put away wet. It was clean. It was also worn out.
CHRISTOPHER GEOR P.The location was fine, but communication with UHaul staff at the 800 number and the information available on the website was poor. I was given incorrect hours for locations at multiple times.
JAMES T.The gentleman running this location was great to deal with. But picking up the truck with online check in the truck has damages not shown in current pictures and the trucks fuel was 2 miles til empty when I picked it up. I put $100 worth of gas in the truck and only used 60 miles of it. I will not be recommending uhaul to anyone I know.
Ryan S.It was closed on Sunday and was not sure where to park trunk.
Kevin M.Nada
MARC W.Drop off went well. The employee was friendly and quick.
Jacob S.N/a
Heather H.Not make customers wait until the last minute to confirm availability of a truck. Have your biggest truck actually available
Chris O.Nothing. Even though the gas mileage sounded horrible it actually took us from the mich/ind state line all the way to sault ste marie in michigan with 23 miles left before we had to fill up. Gas was higher up there so it took 160.00 to fill it up.
KRISTINEKAY S.Excellent service. I would highly recommend.
Kellen L.Only issues was that i had to pay $15.99 for an adapter for the trailer lights. As much as i paid for 2 day rental it would be. Ice if that was included or you had the equipment to hook up to a 6-way.
HEATHER JEAN C.Although I had scheduled a 15' truck weeks before, I was contacted by email two days before telling me that the equipment would not be available at a location to me. I was directed to pick up the truck 45 miles from the house. Talking with the regional center, they suggested that another location might work better and I agreed. Then, I get another email telling me that, oops, this new location won't have the truck either. I'm then directed to another dealer in the same town. For all the hassle, I was offered a bit larger truck with a deduction on the mileage, but the drop off location said "They don't make any money on drop offs, so no refund from them". Hopefully, it will show up as a credit on the credit card. Overall, a very frustrating time when I didn't need any more stress added to the moving day. Doesn't U-Haul have a decent asset scheduling system? Looks to me like you need one.
Brent W.Staff there is polite, friendly, very nice.
JUANITA MARIE S.I had to travel to Coldwater MI from Indiana to get the trailer. Disappointed that I have some local dealers who was either closed or did not have it. Return instructions sucked. I could not open the website. Told me it was a bad link. Tried to call uhaul but no answer. Went to uhauls website and tried the chat link. Got general message saying someone would be with me shortly. It took so long the app timed out. The rental agreement states you must complete the return on line or they will charge an additional $20.00 to your bill. I spent over two hours trying to contact uhaul. I never got through and gave up. The next morning I tried to call the dealer and the call went to uhaul, after waiting 20 minutes, I gave up. Despite the return issue, the trailer did good for us.
WILLIAM E.Very easy rental experience.
ARTHUR H.The guy who did my order had great manors and even went up and above exsptations by bring out the old hand written stuff till the internet started working again, thank you
BETHANY JEAN G.No comment service was great equitment was in outstanding condition. Very pleased
DAVID TIMOTHY W.Its a little expensive to rent from you as a company. For as little time as i needed it, it just wasnt worth what i had to pay.
NICHOLAS JAY O.The online check in was very cumbersome. Finally after about a 15-20 minute wait on the phone I finally got to a representative that was very helpful and was able to get me checked in.
richard B.In the miiddle of nowhere, not a good advise or signs, really short attention to customers schedule.
CHRISTIAN G.More hours!
VALOIS WILLIAM G.truck needs muffler-loud. Manager at this facility is the best.
EUGENE LAROY C.Drive time from base location to and from my location was not discussed in estimate. Movers were only doing a load of 4 items. No moving of items.
JEFFREYALLEN K.Courteous and helpful.
LINDA DIANE K.Windshield was filthy!!! I Couldnt see out it!!!! I don't believe they prepared vehicle for Covid-19. I feel it should have been cleaned inside upon pickup to ensure it was wiped down. I couldn't check my vehicle in either upon return, location services wouldn't work!!
susan W.The first person I talked to was great, the next day I needed to make a new appt and was on hold over 1/2hr then the woman I talked to had no clue what to do and we were cut off, called back again and was on hold for 3/4hr and then told computer and phone issues were a problem so call back. At this point I went to nearest uhaul store and rented dolly in person with no problems.
Jeff K.First, the vehicle I wanted to use wasn't available at this location, nor was the next one up. I had to pay for a large uhaul when I just needed a pickup truck. Second, when I arrived at my loading location, I found the rear roll up door was frozen shut. After a 30 minute run around with customer service, I spent money out of my own pocket for de icer and a scraper.....
Amanda F.Trailer was full of snow...
Matthew F.Thanks Rick
Brian H.When I did my initial inspection there was dents and scratches all over it, most were noted with "x" stickers. I found several without. I told the man, he said oh dont worry about it. Upon drop off, I was charged an additional amount for "cleaning", the man said that I had left sludge and oil inside the trailer. I moved one item with the trailer that was strapped down that had zero oil in, on or around my item. Something like this deserves a phone call. I never searched for the oil at pickup but I surely learned not to do business here again if a simple phone call cant be made. Amazed that he would say it was me and take money from my account without first contacting me. Very sketchy business dealing in my opinion.
Barrett G.All was great ????
Roberto H.Nothing everything went smoothly
Duane M.24/7 was HORRIBLE. It took an hour to be approved and get the code to unlock the lock box with the key in it. I hope we never have to use this service again! Horrible. Horrible. I will never recommend it to anyone.
William H.Personable and courteous staff.
Randal R.I'd recommend using the location across town at 170 E. Chicago Rd. That location, the people know what they're doing, are super courteous, and extremely helpful. You will get the opposite at 638 E. Chicago Rd. There were two guys in there, a younger guy who was extremely surly to the point of being abrasive and even somewhat rude, and an older guy who didn't know his butt from his elbow and took 40 minutes fiddling with his computer to process my rental that I had already reserved and input all the data on. I rented another truck the week before at the location across town, the one at 170 E. Chicago Rd. over there by Messenger Lake (It was a 2-truck, 3 trailer move taking place over two weeks from CW to Big Rapids), and I was in and out of there in about 10 minutes and even had the guy come outside with me and give me a tutorial, something the guy in this store didn't even offer to do, not that I needed it as I had just rented a truck the week before, but he didn't know that. Anyway, at this location, it appears your choices are young, rude, but somewhat competent or old, slow and not competent.
Benjaminclifford H.