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Rosetta M
Customer Reviews for Insurance Benefit Services Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental experience was horrible. It took over 2 hours to pick up the rental. The mobile pickup was supposed to be fast and easy but it was absolutely horrible.
Tracey WThis was 30 minutes out of my way to drop off the trailer. The staff never even checked the trailer. I walked up to the front of the store and asked where to put the trailer and she just pointed and said drop it somewhere over there. She never came out to check.
Sally WMike, is always helpful and courteous. Thank you for working with us here at Quadel.
Wesley WCustomer service is great!!
Rosetta MJust make sure gas is in truck other than that you were great
Patricia SMoved from Missouri back to New York, you all charged $700 more for us to go that way than from New York to Missouri. Same distance, same drop off place, yet we had to pay an additional $700. Extremely unfair and unreasonable.
Robert BGave me wrong address and wrong picture of the location where the truck was. Plus had to drive 35 miles out of my way to pick up the truck. Definitely not a satisfied customer.
Loretta GExipment and representative we’re both great.
daniel pNothing. Always get satisfaction when I go there.
Cornellia DThey need someone that know what they are doing. I spent a quiet a bit of money. Never heard back from her to get my deposit back.
THERESA Cextremely friendly and accommodating. very professional
Eugene KEverything was great . Friendly staff and trailer was clean no complaints at all.
Judy HVery friendly and helpful
Tonya RHave a spare key in the office.So when you are told to leave the key under the seat, but not told by the person assisting you don't lock doors. You can save $40.00 service call by Britton's trucking.what stared out as a $19.95 plus mileage cost me$96.00 to go 14miles. Can someone explain this to me?
Marva PContinue to have a positive customer service representative.
mable hTook it after closing not sure how they are.
nate TThey did not recommend checking the miles on the truck to what they wrote down, causing us to get charged extra for miles we did not travel.
Nathaniel AHighly inconvenient pick up located almost an hour from requested location.
Miranda TThe time that it should have been open online was 8:30 am. The time anyone got there was nine. I had a few questions but by the time someone arrived I was leaving. I don't appreciate people showing up late. Will NOT be using that facility again.
Dillon RWe were under duress from the break down of our transportation to an important event and all U-Haul personnel with whom we had contact were kind, helpful, understanding as well as professional and just fantastic. I couldn’t thank them enough.
Gillian GRepresentative met me at the door, checked conditions of the vehicle and had me on my way in about 7 or 8 minutes. Excellent service.
VERNON SFind a way to get the keys in the customer's hands sooner....the pick up process was long, tedious and redundant with information that had been shared with Uhaul previously. The names and addresses of THREE additional references and the attempts to use multiple credit cards made for a frustrating start with a six person moving crew waiting to get to the job site. On site approval did not occur...she had to call a Uhaul office somewhre for final assistance.
MITCH HQuit saying that you have equipment at one location and send me 40 minutes to pick it up in another location. Did not have furniture dolly as requested. This has happened the last two times I have rented with Uhaul.
Robert JGreat people to work with !!
ANDREW WNothing
Eric CTruck was not what I requested but I was given a truck for the same rate, so that was fine, but the truck itself was horrible. The front end of the truck was in need of an alignment or something, it shook really bad while driving and pulled to the right side it made for a long tiring drive to fight traffic and the truck as well to keep it on the road. Was not happy with it at all.
ROSETTA MFriendly, courteous, and very helpful
Herman JDropped off here in the past as well. Friendly folks WHO KNOW WHAT THEY ARE DOING!
SIMON MWe reserved trailer for home Town but had to drive hour out of our way .other then that all went well
JAY RReceived excellent assistance prior to pick-up, during pick-up and after return. Will definitely recommend to others.
VERNON SGreat location. Mike was an excellent rep for U-Haul.
ROBERT WVery friendly & helpful!
LAURA RFriendly, efficient and accomodating
GEORGE KGreat customer service. quite a pleasure to do business with.
EUGENE KThere is nothing to do to improve service. Customer service is great...
DONNNA GStay as friendly as they are. Makes you feel like part of the family.
DONNNA GFaster service!
christal pNo time was placed on when to return truck so we was charged $40 for your mistake. Bullshit and too expensive
MICHAEL SThe staff here was tremendous! They were very accommodating, helpful, flexible, professional and sincere. Would definitely recommend them to a friend or family member in need of U Haul rentals.
M Jnone
GLENN BN/a
JUANITA SI'm not familiar with the area as far as location but you couldn't ask for more pleasant people to work with. I would drive 30 miles out of the way again to have the excellent customer service we experienced.
CAROLYN Hgood professional service
joseph m