Customer Reviews for Insurance Benefit Services Group
(U-Haul Neighborhood Dealer)

95 reviews

429 S Blanche   Mounds, IL 62964

(618) 342-6992

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 342-6992

429 S Blanche
Mounds, IL 62964

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rosetta Mitchell 
Rating:
5.0

Customer did not leave a comment.

Shatina Nelson 
Rating:
3.0

The rental experience was horrible. It took over 2 hours to pick up the rental. The mobile pickup was supposed to be fast and easy but it was absolutely horrible.

Tracey Woodworth 
Rating:
3.0

This was 30 minutes out of my way to drop off the trailer. The staff never even checked the trailer. I walked up to the front of the store and asked where to put the trailer and she just pointed and said drop it somewhere over there. She never came out to check.

Sally Wright-Cortez 
Rating:
5.0

Mike, is always helpful and courteous. Thank you for working with us here at Quadel.

Wesley Wilson 
Rating:
5.0

Customer service is great!!

Rosetta Mitchell 
Rating:
5.0

Customer did not leave a comment.

Rosetta Mitchell 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fishburn 
Rating:
5.0

Just make sure gas is in truck other than that you were great

Patricia Scheidt 
Rating:
1.0

Moved from Missouri back to New York, you all charged $700 more for us to go that way than from New York to Missouri. Same distance, same drop off place, yet we had to pay an additional $700. Extremely unfair and unreasonable.

Robert Brundage III 
Rating:
1.0

Gave me wrong address and wrong picture of the location where the truck was. Plus had to drive 35 miles out of my way to pick up the truck. Definitely not a satisfied customer.

Loretta Grissom 
Rating:
5.0

Customer did not leave a comment.

Diane Pfannenstiel 
Rating:
5.0

Exipment and representative we’re both great.

daniel pellum 
Rating:
4.0

Customer did not leave a comment.

Christopher Zapior-Blankenship 
Rating:
5.0

Customer did not leave a comment.

Richard Hoffmann 
Rating:
5.0

Customer did not leave a comment.

donna kay gaines 
Rating:
5.0

Customer did not leave a comment.

jean smith 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PALMER 
Rating:
5.0

Customer did not leave a comment.

RONALD MORRIS 
Rating:
5.0

Nothing. Always get satisfaction when I go there.

Cornellia Dickerson 
Rating:
2.0

They need someone that know what they are doing. I spent a quiet a bit of money. Never heard back from her to get my deposit back.

THERESA CEBRIAN 
Rating:
5.0

extremely friendly and accommodating. very professional

Eugene KENNEDY 
Rating:
5.0

Customer did not leave a comment.

Deon Cherry 
Rating:
4.0

Customer did not leave a comment.

Alexa Maxwell 
Rating:
5.0

Customer did not leave a comment.

Belithia Johnson 
Rating:
5.0

Customer did not leave a comment.

Judy Hicks 
Rating:
5.0

Everything was great . Friendly staff and trailer was clean no complaints at all.

Judy Hicks 
Rating:
5.0

Customer did not leave a comment.

Jodella Green 
Rating:
4.0

Customer did not leave a comment.

james creeks 
Rating:
5.0

Very friendly and helpful

Tonya Robinson 
Rating:
5.0

Customer did not leave a comment.

Scott Fletcher 
Rating:
5.0

Customer did not leave a comment.

JAMES HUFFMAN 
Rating:
2.0

Have a spare key in the office.So when you are told to leave the key under the seat, but not told by the person assisting you don't lock doors. You can save $40.00 service call by Britton's trucking.what stared out as a $19.95 plus mileage cost me$96.00 to go 14miles. Can someone explain this to me?

Marva Purchase 
Rating:
5.0

Continue to have a positive customer service representative.

mable hollis 
Rating:
3.0

Took it after closing not sure how they are.

nate Thomasson 
Rating:
2.0

They did not recommend checking the miles on the truck to what they wrote down, causing us to get charged extra for miles we did not travel.

Nathaniel Avila 
Rating:
3.0

Highly inconvenient pick up located almost an hour from requested location.

Miranda Turner 
Rating:
5.0

Customer did not leave a comment.

BRADELY PHILPOTT 
Rating:
5.0

Customer did not leave a comment.

MARY DAVIS 
Rating:
2.0

The time that it should have been open online was 8:30 am. The time anyone got there was nine. I had a few questions but by the time someone arrived I was leaving. I don't appreciate people showing up late. Will NOT be using that facility again.

Dillon Rice 
Rating:
4.0

Customer did not leave a comment.

ROBIN CASPER 
Rating:
5.0

We were under duress from the break down of our transportation to an important event and all U-Haul personnel with whom we had contact were kind, helpful, understanding as well as professional and just fantastic. I couldn’t thank them enough.

Gillian Grodrian 
Rating:
5.0

Customer did not leave a comment.

MARY DAVIS 
Rating:
5.0

Representative met me at the door, checked conditions of the vehicle and had me on my way in about 7 or 8 minutes. Excellent service.

VERNON STUBBLEFIELD 
Rating:
5.0

Customer did not leave a comment.

Lamar Pankey 
Rating:
5.0

Customer did not leave a comment.

Eric Costa 
Rating:
5.0

Customer did not leave a comment.

Tonita Brown 
Rating:
5.0

Find a way to get the keys in the customer's hands sooner....the pick up process was long, tedious and redundant with information that had been shared with Uhaul previously. The names and addresses of THREE additional references and the attempts to use multiple credit cards made for a frustrating start with a six person moving crew waiting to get to the job site. On site approval did not occur...she had to call a Uhaul office somewhre for final assistance.

MITCH HASKINS 
Rating:
1.0

Quit saying that you have equipment at one location and send me 40 minutes to pick it up in another location. Did not have furniture dolly as requested. This has happened the last two times I have rented with Uhaul.

Robert Jaco 
Rating:
4.0

Customer did not leave a comment.

Richard chandler 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HUDSPETH 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MEEKS 
Rating:
5.0

Great people to work with !!

ANDREW WILKINS 
Rating:
1.0

Customer did not leave a comment.

sandra thornton 
Rating:
4.0

Customer did not leave a comment.

Fred Wells 
Rating:
5.0

Customer did not leave a comment.

tracy whitehead 
Rating:
5.0

Customer did not leave a comment.

CARLETOS MEEKS 
Rating:
5.0

Customer did not leave a comment.

sharon Angevine 
Rating:
5.0

Customer did not leave a comment.

Eric Costa 
Rating:
5.0

Customer did not leave a comment.

LORI VAUGHN 
Rating:
5.0

Nothing

Eric Costa 
Rating:
4.0

Customer did not leave a comment.

Ron Ellis 
Rating:
5.0

Truck was not what I requested but I was given a truck for the same rate, so that was fine, but the truck itself was horrible. The front end of the truck was in need of an alignment or something, it shook really bad while driving and pulled to the right side it made for a long tiring drive to fight traffic and the truck as well to keep it on the road. Was not happy with it at all.

ROSETTA MITCHELL 
Rating:
5.0

Friendly, courteous, and very helpful

Herman Jones 
Rating:
5.0

Customer did not leave a comment.

MOSQUITO AUTHORITY 
Rating:
5.0

Dropped off here in the past as well. Friendly folks WHO KNOW WHAT THEY ARE DOING!

SIMON MCGUCKIN 
Rating:
3.0

Customer did not leave a comment.

jim zinganto 
Rating:
5.0

Customer did not leave a comment.

ARBY DAVIS 
Rating:
3.0

We reserved trailer for home Town but had to drive hour out of our way .other then that all went well

JAY RHYMER 
Rating:
4.0

Customer did not leave a comment.

DEBBIE GINNINGS 
Rating:
5.0

Customer did not leave a comment.

Erika Marable 
Rating:
5.0

Customer did not leave a comment.

DOROTHEA PULLETT 
Rating:
5.0

Customer did not leave a comment.

anthony rundles 
Rating:
5.0

Customer did not leave a comment.

suzan hodges 
Rating:
5.0

Received excellent assistance prior to pick-up, during pick-up and after return. Will definitely recommend to others.

VERNON STUBBLEFIELD 
Rating:
5.0

Great location. Mike was an excellent rep for U-Haul.

ROBERT WILCOX 
Rating:
4.0

Very friendly & helpful!

LAURA ROBERTS 
Rating:
5.0

Customer did not leave a comment.

RICHARD MILLER 
Rating:
5.0

Friendly, efficient and accomodating

GEORGE KENNEDY 
Rating:
4.0

Customer did not leave a comment.

VERDETTA MODICUE 
Rating:
5.0

Customer did not leave a comment.

FRED WELLS 
Rating:
4.0

Customer did not leave a comment.

Carletos Meeks 
Rating:
5.0

Customer did not leave a comment.

ANN JITER 
Rating:
5.0

Great customer service. quite a pleasure to do business with.

EUGENE KENNEDY 
Rating:
5.0

There is nothing to do to improve service. Customer service is great...

DONNNA GAINES 
Rating:
5.0

Stay as friendly as they are. Makes you feel like part of the family.

DONNNA GAINES 
Rating:
2.0

Faster service!

christal purdiman 
Rating:
5.0

Customer did not leave a comment.

CARLETOS MEEKS 
Rating:
1.0

No time was placed on when to return truck so we was charged $40 for your mistake. Bullshit and too expensive

MICHAEL SHOFFNER 
Rating:
5.0

The staff here was tremendous! They were very accommodating, helpful, flexible, professional and sincere. Would definitely recommend them to a friend or family member in need of U Haul rentals.

M JACOB BAGGOTT 
Rating:
5.0

none

GLENN BOX 
Rating:
5.0

N/a

JUANITA SNOW 
Rating:
5.0

Customer did not leave a comment.

Ronnie Harris 
Rating:
3.0

I'm not familiar with the area as far as location but you couldn't ask for more pleasant people to work with. I would drive 30 miles out of the way again to have the excellent customer service we experienced.

CAROLYN HERBERT 
Rating:
5.0

good professional service

joseph merkelbach 
No reviews have been submitted for this location.

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