Customer Reviews for Innovative Resource Solutions
(U-Haul Neighborhood Dealer)

126 reviews

9704 W CR 60   Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

(432) 699-4084

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(432) 699-4084

9704 W CR 60
Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

No one was there to receive during hours and they asked that I drop off the U-Haul and they would send a receipt based on camera footage, didn’t get that instruction till calling them. Rude when I asked questions; like I was suppose to know that I just drop it off and no one was going to be there to receive the unit. Door to office was blocked by a ordiment of some sort and there was no notice or instruction on drop off procedure until I called to ask. Seemed awkward and weird. I was hesitant to just drop of a unit at an unattended location but time did not allow me to hunt another place to return.

KEVIN LAMAN 
Rating:
5.0

Customer did not leave a comment.

Melanie Blanding 
Rating:
5.0

Customer did not leave a comment.

ULYSSES JIMENEZ 
Rating:
3.0

I was unable to get in touch with anyone at this location. I have no real way to judge how I liked it.

ron gasper 
Rating:
5.0

Extremely pleasant..very pleased

Al King 
Rating:
5.0

Gentleman was very helpful and kind will definitely be recommending this location.

Cliffton Powell 
Rating:
5.0

Very nice people- I highly recommend doing your Uhaul business here only.

Thomas Charlebois 
Rating:
5.0

The service I received was friendly, courteous, and a pleasant experience during a difficult time in my life....

Stephanie Wiley 
Rating:
5.0

The service in the equipment was outstanding can’t say enough they do a really good job there. Thank you.

john price 
Rating:
5.0

Customer did not leave a comment.

Kevin Caulder 
Rating:
5.0

Customer did not leave a comment.

Sherlonda Owens 
Rating:
3.0

Considering the location was completely out of our way and inconvenient it was okay Even the young man working there told us there was a location on the other side of town that was closer to our address and that is where our drop off should have been Overall it was alright

Tomas Siller 
Rating:
4.0

Personnel were friendly and apologetic about their network slow operation and inability to process payments immediately. Otherwise the personnel were very helpful bringing the trailer and connecting to my vehicle.

Edwin Price 
Rating:
5.0

Nothing they were on top of it.

Chester Holmberg 
Rating:
4.0

Customer did not leave a comment.

DANIEL PARKER 
Rating:
3.0

The "Open" sign was lighted, but no one was on site during operating hours. Called and went to voicemail. Left a message - did not receive a call back. Thankful that the bill was correct.

Gregory Anderson 
Rating:
1.0

The staff answering the phone said a very disrespectful and racial thing over the phone

Brittany Tabors 
Rating:
5.0

Customer did not leave a comment.

Edgar Alvarez 
Rating:
4.0

Customer did not leave a comment.

Darren Pool 
Rating:
4.0

Customer did not leave a comment.

brent oden 
Rating:
4.0

Customer did not leave a comment.

Nolan Willoughby 
Rating:
5.0

Customer did not leave a comment.

JARED STELLY 
Rating:
1.0

I have received several emails that were not meant for me (mistaken email address) and have notified U-Haul several times to rectify the situation, but I am still receiving them.

tim carter 
Rating:
5.0

Customer did not leave a comment.

gilberto alaniz 
Rating:
1.0

Don’t be rude!

Stephanie Martinez 
Rating:
5.0

Great service here at this location

Edwin Tarin 
Rating:
2.0

Customer did not leave a comment.

Chris Norton 
Rating:
5.0

Night lights don't work, had to turn emergency lights on at night.

salem saliizar 
Rating:
5.0

Besides the setting up account everything went flawless

Christian Valero 
Rating:
5.0

Customer did not leave a comment.

David Holder 
Rating:
3.0

Nice guy with a real life social barn cat! No problems with return

ANDRES RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

Tim Lewis 
Rating:
5.0

Have more equipment

ruben lopez 
Rating:
4.0

Customer did not leave a comment.

Anton Fredrik Klaveness 
Rating:
3.0

Better kept yard. Instructions on the process that look corporately printed. Maybe at least one attendant.

Marc O. D'Marco 
Rating:
4.0

This location is difficult to find…both Google and Apple Maps couldn’t provide correct directions to this location.

audrey mitchell 
Rating:
4.0

Customer did not leave a comment.

James Wheeler 
Rating:
3.0

Never spoke with anyone. I returned the equipment via mobile app. Great experience! In and out !

Larry Routh jr 
Rating:
5.0

Customer did not leave a comment.

Edward Aquino 
Rating:
5.0

Customer did not leave a comment.

RAGNVALD OLSEN 
Rating:
5.0

Customer did not leave a comment.

Rick Wood 
Rating:
2.0

The place just looks run down. The sign said they were open, but nobody was there, although the gate to the back was wide open.

Eric Schuele 
Rating:
5.0

Customer did not leave a comment.

DWIGHT DICKERSON 
Rating:
5.0

None

justin langenbacher 
Rating:
5.0

Customer did not leave a comment.

robert barnes 
Rating:
2.0

The office was closed & I returned the trailer mid-afternoon.

Alan Bruton 
Rating:
5.0

Thank for the services they provided to my mom an me

mairi garcia 
Rating:
5.0

Customer did not leave a comment.

Jesus De La O 
Rating:
2.0

Have a clean setup.

STEFAN LATTIMER 
Rating:
5.0

Great service, trailer was inspected, hooked up and lights checked.

Richard Marcrum 
Rating:
4.0

Customer did not leave a comment.

John Lee 
Rating:
5.0

Excellent service at this location.

Wyatt Shipley 
Rating:
5.0

His customers service is excellent, awesome. Extra nice young man.

Pablo Salas 
Rating:
4.0

I only spoke on the phone with the gentleman but he was professional and polite

Byron Hanson 
Rating:
2.0

The man that completed our paperwork was smoking inside the building while we were in there.

Melanie Little 
Rating:
5.0

Customer did not leave a comment.

ken duggan 
Rating:
5.0

Customer did not leave a comment.

Manuel Ibarra 
Rating:
5.0

Prompted and good service

william bowers 
Rating:
5.0

Customer did not leave a comment.

ROBERT SULLIVAN 
Rating:
3.0

Do not send customers across town when the reservation, was a lot closer, 45 minutes just to go pick up unit, is not acceptable

Steve Carnley 
Rating:
5.0

Quit asking for friends and family phone numbers

Silvano Matone 
Rating:
5.0

Easy experience. First time renting with Uhaul. Friendly and convenient!

Lori Waygood 
Rating:
5.0

Customer did not leave a comment.

Chris Posey 
Rating:
5.0

Customer did not leave a comment.

eduardo lopez 
Rating:
5.0

Customer did not leave a comment.

Diane Yaher 
Rating:
5.0

Customer did not leave a comment.

Dan Hannifin 
Rating:
4.0

Friendly and very helpful. Kindness seemed to be spread throughout your services, phone, stores and returns. Thank you

Rebecca McCarthy 
Rating:
5.0

I got nothing to say, except for the one in oddessa by the university Rd, real bad service...

george gurreo 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hancock 
Rating:
5.0

Customer did not leave a comment.

Brian Wilson 
Rating:
3.0

Customer did not leave a comment.

Carissa Moore 
Rating:
3.0

Customer did not leave a comment.

Jorge Garcia 
Rating:
5.0

Customer did not leave a comment.

stan keeliing 
Rating:
3.0

Customer did not leave a comment.

Hiram GONZALEZ 
Rating:
5.0

Very helpful getting the billing straightened out.

Julie Bachman 
Rating:
3.0

Customer did not leave a comment.

Christopher Bailey 
Rating:
5.0

Customer did not leave a comment.

William Miller 
Rating:
5.0

All was great

sandra pacheco 
Rating:
4.0

No problems with return

peggy birkenfeld 
Rating:
5.0

I wish they would have given us a break on some of the days once I rented it in N.C. I ended up in the CICU in N.C. hospital where I almost died so that’s why it was delayed in getting to Texas. I was there from Monday (Martin Luther King Day) till the following Friday. I wasn’t able to do anything for 6 days then my husband got there to load up and bring me and trailer home. He tried to explain to get s break but they wouldn’t hear it. Some times things happen way beyond your control. In my case I was bleeding to death. Y’all need to take emergency hospital stays should be given some discount since was an act of God. Thank you. We will continue to us U-haul in the future.??

Penney Lloyd 
Rating:
5.0

Customer did not leave a comment.

james adams 
Rating:
5.0

keep up the good work! I use U-Haul fairly often, best people, best equipment, always a good experience, never a hassle. Whichever agent I use; Innovative Solutions; John's U Haul of Midland; Dave's NAPA always good, and always fun, 'specially with John.

Richard Baker 
Rating:
4.0

Customer did not leave a comment.

Stuart Lloyd 
Rating:
5.0

Excellent customer service! Even helped us install and gave us cold waters!

Tyrone Towns 
Rating:
1.0

I had reserved a uhaul the night before picking up. When I arrived at pick up store on wall street in Midland TX. The trailer was not there. The representative that I talked to was absolutely disrespectful to myself and the customer who had the trailer. He then called another uhaul supplier and said they had a trailer for me. When I arrived at that location to pickup trailer. They didn't have one either. So I had waisted my gas, my time trying to get a trailer that I had reserved. I ended up getting a trailer van, which was not what I agreed to pay for or what I wanted or told what I was getting. Got charged two times for a hitch!!! And now have been billed almost $200 for a horrible service!!!!

Jessica Reyes 
Rating:
1.0

Very unorganized, it took almost an hour to get done.

Bruce Arner 
Rating:
5.0

Nothing. Staff was excellent and helpful.

DAVID SHELLY 
Rating:
4.0

The associate was very helpful and knowledgeable

Roger Delandro 
Rating:
3.0

Customer did not leave a comment.

PRYNCESS FIETZ 
Rating:
5.0

fast and easy drop off. very satisfied

Sammy Berzoza 
Rating:
4.0

It’s a little far from town

Mike Hutt 
Rating:
3.0

Front end out of alignment and power steering block going bad. Cargo box roof leaked like a sieve and got the majority of our furniture wet. Some has water stains and irreparable. I will never rent from uhaul again and would not recommend uhaul to anyone.

Felix Thomason 
Rating:
4.0

Customer did not leave a comment.

Bill McKee 
Rating:
5.0

Customer did not leave a comment.

Andy Sherrod 
Rating:
5.0

Customer did not leave a comment.

hilario ramirez 
Rating:
5.0

Customer did not leave a comment.

Amanda Stockdale 
Rating:
4.0

Customer did not leave a comment.

Steve Jeter 
Rating:
5.0

He was super nice and everything was ready to go! He was really helpful! Perfect!!

CARLA LOWRY 
Rating:
5.0

Customer did not leave a comment.

Kurt Rumold 
Rating:
5.0

Customer did not leave a comment.

Matthew Doerre 
No reviews have been submitted for this location.

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