El cliente no dejó un comentario.Stephanie W.
Customer Reviews for Innovative RV Storage & Repair
(Distribuidor de U-Haul del vecindario)
Ogden, UT 84404
(N of 12th St & Wall Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Our existing reservation at another location mysteriously disappeared when our card holder showed up in face make up for an event. We were told that the 15 foot that was reserved wouldn't be available until Monday. This was out right discrimination upon the desk worker. We were instructed to call the reservation line instead to find if anything else was available. When we called, we were referred to the same location we had just been turned away from. Not wanting to deal with the staff of this ogden location, we went elsewhere. This was beyond disappointing.brandon P.
El cliente no dejó un comentario.Brandon K.
Nothing everything was greatTanis R.
El cliente no dejó un comentario.JESSE B.
Very sketchy looking lot. The rental was very dirty and the headlight was out.amanda D.
Customer service is poor. The equipment that was rented with the truck was old and rusted. The truck was giving an an error for stability often. My phone was dead when I returned the equipment and I called the next day and was honest about being under an hour late and was still charged a full day plus an after hours fee? Don't know what that's for. No one was there when I dropped off the truck. Since they are closed on Sunday and left the keys in the drop box, but still had to call to get my final bill.Shauna O.
The personnel there didn't act like they were interested in settling our business when we brought back the truck. They just said to park it, put the key in a box, and leave. We did eventually get a receipt by email, with no extra charges, so that was good. But I would have felt better if I could have gotten a receipt on the day of return. I guess now that I possess the receipt, I can say that the experience was OK. The location was convenient to us.kimal J.
The Uhaul app would not upload pics required for self check-in. I ended having to call uhaul to get it checked in.Glenn M.
Ed is awesome!Marcello G.
Like most independent pickup locations, specially out in the country, the owner lives on site. Would be hard to Distinguish if he had no trucks. The gentleman was great to deal with and if you have the time has some stories. Don't be surprised about the puppyDaniel S.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.Janey W.
The app was really troublesome and had trouble taking photos and uploading them. Super frustrating it took longer to deal with the app than to actually use the truck. That's a miss for sure!Stewart C.
After we returned the truck, we noticed we were double charged. I haven't been able to get ahold of anyone and no one has returned my phone calls, even though I have left voicemails and sent an email. Completely unprofessional.Carlie J.
Encourage the dealer to leave politics out of conversations with customers.Celeste M.
Can't think of a thing. .Excellent â€¦ : )pamela T.
El cliente no dejó un comentario.Matt S.
El cliente no dejó un comentario.Chris D.
Too far to go get a freaking Dane truck I think it was kind of stupid to go there myself I don't like that areaCharles O.
I could not use the Uhaul app for the pickup process. Once I switched to the website I had no problems.Michael C.
El cliente no dejó un comentario.matthew J.
El cliente no dejó un comentario.STACEY M.
El cliente no dejó un comentario.Joshua S.
The online check-in is so time consuming and very slow and tenuous. I will likely not rent from uhaul again because of the slow online checkin process.Justin H.
Great service with great price, your competition at penski wanted me to pay 700$ for a tow trailer and truck that had to go together, you guys allowed me to just get the tow trailer for a great price and were friendly as a bonus, will definitely use againnathan P.
El cliente no dejó un comentario.CECIL R.
El cliente no dejó un comentario.Melanie C.
El cliente no dejó un comentario.Russell J L.
A little excentric, but friendly and very helpful. Great service. Thanks.Mitchell D.
I had the hardest time picking up and Returning the truck using the phone app I waited on the phone forever to talk to someone since my account dashboard didn't show I had reserved a truck. I had even done the pre checkout to save myself time at the location. After all that they charged me additional charges so check your final contract and email them if you notice added charges email them back. They were quick to refund the incorrect charges and luckily the location I rented my truck from had a human that was able to finally help dispatch the truck after a long struggle with his computer system.Elizabeth P.
El cliente no dejó un comentario.LARRY A.
El cliente no dejó un comentario.tracy B.
The location looked like a creey car graveyard, complete with an old hearse with ripped out interior. The gentleman there was rude and very unhelpful. We had never used the U-haul app and this was our first time renting a moving truck from U-haul. Our friend we put down as a reference revived a call before we were able to pick up the truck and then messaged us to say how rude the lady was who called her. Since those two were the only human interactions we had with U-haul, it didn't start out great.Matthew S.
Convenient and easy. Thank you againShanna P.
El cliente no dejó un comentario.Jamie S.
Easy pick-up and drop-off. The truck was more than enough for my needs and was in great condition. I would use U-Haul again!Francisco R.
El cliente no dejó un comentario.Jose T.
Fast and easy process.Aisha S.
El cliente no dejó un comentario.carlos L.
One of the tie down straps Frayed during transportDavid T.
Communication was great. Keep up the good work!Ben N.
Proprietor was rude, slow, made mistakes about the return time and then blamed me. He text me that the truck was not returned when it was sitting out in front of his store for hours before. He wasnt present at 1100 am when I returned it. So I left the key and the co tract as he instructed. Then he overcharged me for a clean out when it was spotlessly cleaned by me and reffielef to top off minutes before i returned it. Very slow rude and dishonest uhaul rep. Not whay i have ever experienced before from uhaul. O have used uhaul doxens of times. This was my firsthand experience.Dennis A.
El cliente no dejó un comentario.Natosha S.
None to noteJASON T.
El cliente no dejó un comentario.Mark E.
El cliente no dejó un comentario.BRENT W.
El cliente no dejó un comentario.Lysle C.
El cliente no dejó un comentario.Mario F.
I was lied to about how i would be billed. He over charged me more than doubled of what I should have. I will NEVER go back to this location again!!!!vanessa C.
Ed is a sweetheart I would rent from him outside of uhaul. Uhaul the overall company was a terrible experience. Your system was down. Ed tried everything to help me your company wasted 2 hours of my day when I had people who were getting paid 2 hours to move our stuff so they weren't able to do anything because of uhauls lack of communication and terrible service. I will do everything I can to never use you guys ever again!! And I will tell other people as wellDerek H.
El cliente no dejó un comentario.Bib H.
Nice person to work withDAWN D.
El cliente no dejó un comentario.kevin P.
El cliente no dejó un comentario.Ner Q.
Got charged 15 bucks to clean, when it was dirtier when I got it. Double check gas gauge as well. I returned with half tank but they said it was below half.Ryan W.
El cliente no dejó un comentario.Elaine C.
El cliente no dejó un comentario.juaice C.
When I reserved the 15ft moving truck online I thought I selected check out at the counter vs the mobile app; however, when I called to verify with the location if they received my reservation and if they had a 15ft truck available, I was told I have self check out. I was surprised, since I intended on checking out at the counter and knew I would not have time for mobile check out. I had issues with the app, had to call customer service, they reset my pickup preferences, stayed on the line with me through the whole pickup process, had a few issues along the way. I was at the uhaul rental location for at least 45 mins trying to pickup the moving truck and left feeling very frustrated. However, I loved the customer service rep who assisted on the phone. She helped speed along the process when we encountered issues; otherwise, it probably would have taken a lot longer. If it's your first time renting from uhaul and using their mobile app for self-serve, I would recommend giving yourself at least an hour.Christina J.
El cliente no dejó un comentario.Anton V.
El cliente no dejó un comentario.dustin S.
El cliente no dejó un comentario.traci P.
Good atmosphere good serviceTimothy S.
Man at the office was very helpful. Had a problem with the app but after about 45 minutes was able to get the truckTracy B.
El cliente no dejó un comentario.Mario Q.
Staff was excellent, but you do not resource this area. The equipment needed wasn't there. The contract was slated for a hopeful return, that didn't occur. The fall back was to get a text on Saturday, (before the Monday morning intended p/u). Central reservations (Amy-was nice and helpful as your system apparently is limited) advised me of a Logan, UT area that wasn't open on Sunday. Ogden site was open from 9 am -noon that saved my day, but was 4 hours of travel and $60 in gas. You need to be more up front and realistic on reservations. You're equipment quality would more than enough allowed me to optimistically PLANNED on going to the alternate location, rather than spring it on me on the weekend.dan R.
El cliente no dejó un comentario.Max C.
El cliente no dejó un comentario.Brandon C.
My husband dropped the vehicle off, but Ed seemed to be very on the ball.Adrienne H.
El cliente no dejó un comentario.NICOLE C.
The gentleman was very nice and helpful. However, he gave us incorrect information. We were told that we could drop off anywhere and at any time without extra fees.erin M.
I reserved a truck for Evanston Wyoming but was told only 2 days before the scheduled pick-up that nothing was available there and that I'd need to go an extra hour out of the way to Ogden, UT. Not a huge deal obviously, and U-Haul did give me a $50 gas rebate to compensate. But that amount didn't fully cover the extra costs of (a) my wife and I both traveling to Ogden so she could drop me off, (b) my wife getting back home in her vehicle, and (c) me getting the U-Haul back to where I would have preferred to start from. And that is to say nothing of the extra time. Again, not a huge deal, and we recognize these types of things happen, but we also wondered why we were told so late in the game and why U-Haul couldn't get the truck to Evanston for us, since that's what we had paid for.Matthew W.
El cliente no dejó un comentario.Nalan A.
The guy working was nice and helpful except that he never gave us a reciept or anything for proof of delivery (which became a problem later).Rainy O.
The pickup location: 1: DIdn't have a functional printer. 2: I said I didn't want to donate to whatever he asked me and he still charged me $3. I asked why after I saw the receipt and he said it was too late. 3: He drove the car onto the trailer and had forgotten to tighten down the ball on the trailer, the whole car and trailer smacked into the Uhaul. He had to back the car back off the trailer and re-align the Uhaul just to attach the trailer right. 4: I was asking him to put stickers on the Uhaul to mark damage and some were high up he said "Do you think I'm 7' tall?" Ummm no, but go get a ladder and mark the damages right. He didn't mark them he jumped to mark below the spots and said it would be good enough. 5: When I got to the drop off location they pointed out that the pickup location had forgotten to put the safety chains on the car. It could have fallen off and hit our truck that was traveling behind the Uhaul. Totally unsafe.chrae K.
Great customer service. Very congenial. Vehicle was ready to go, did not have to wait.Debra F.
Ed's a beast ...I highly recommend him .nicholas C.
El cliente no dejó un comentario.charles P.
The 24/7 UHaul phone system is horrible. The system couldn't find me (yes location was on) so there was no way to get the vehicle. The Owner was generous enough to check me out even tho they were not open. Outstanding customer service by the owner, horrible automated system by UHaul.Thomas S.
El cliente no dejó un comentario.Brent L.
El cliente no dejó un comentario.dennis B.
Very bad experience with this location. Extremely unprofessional. Threatened to refuse me service because I couldn't provide a specific time frame. I simply stated I will plan on the 24 hours uhaul offers I promised not to let the truck sit and bring it back as soon as I possibly could get done moving. I had to do most of the moving with me and one other person moving a two bedroom house. He was very rude, to the point where my eyes were watering from trying not to cry. I told him if he wants to refuse me service I will go down the street and it wouldn't be a problem. He also had me write my debit card info on a little piece of paper, full number exp date and CVV. I explained I would rather verbally tell him but proceeded to follow his directions. I gave him my ID and the paper with my card info, when finished with the transaction he handed me my Id and slided the little paper to the side of his desk out of my line of sight. I could just be paranoid but this was a little sketchy to me. Please don't go here. This man tried to belittle me in the way he spoke to me and the things he said.whitney H.
El cliente no dejó un comentario.curtis M.
El cliente no dejó un comentario.Denise M.
El cliente no dejó un comentario.Stan R.
El cliente no dejó un comentario.sandii J.
Loved the 24/7 option!Tomas S.
Great experience!Frank A.
El cliente no dejó un comentario.Juana F.
This guy is a fricken badass.dayton R.
El cliente no dejó un comentario.zane Y.
El cliente no dejó un comentario.Bart L.
The service was excellent! I would definitely go back and would recommend this location to anyone who is looking for fast, reliable and clean service. The prices are awesome to!vanessa C.
El cliente no dejó un comentario.jeffery H.
El cliente no dejó un comentario.jon M.
U-Haul needs to find a new dealer in Ogden. The â€œofficeâ€ is really just a counter at his kitchen and the lot is extremely unappealing with numerous broken down RVs and cars.Matthew M.
I didn't get his name but i really this gentleman. He helped me with backing the trailer without sounding demeaning or condescending. Offered me good advice and was a pleasure to deal with.Derek D.
El cliente no dejó un comentario.danielle D.